As its name suggests, Complete Care provides a complete list of comprehensive care that enhances the quality of life for its seniors. The nursing home practices the golden standard of exemplary living– a high-end level of medical attention. It’s been one of the city’s most trusted skilled nursing communities because it has the most comfortable and secure environment and lifestyle for the residents. Complete Care at Annapolis strives to improve the lives of its residents by touching their lives and leading them to an extraordinary experience of senior care.
They specialize in orthopedic rehabilitation, sub-acute rehabilitation, in-house dialysis, long-term care, and in-house dialysis.
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What families are saying
Personalized attention and individual support
While the facility offers strong physical, occupational, and speech therapy services, there is significant concern about the inconsistency in patient care and communication, particularly regarding medication management and staff responsiveness, leading to varied patient outcomes.
Personal attentionCare & staff
Sense of community and social connection
Staff behavior and engagement with the surrounding community have raised issues, including disrespectful littering and negative interactions with residents, which may reflect broader concerns about staff attitudes and professionalism.
CommunityCare & staff
Quality of care and staff professionalism
There are noticeable differences in cleanliness and staff friendliness compared to previous management, with current conditions described as less favorable, contributing to a decline in the facility's reputation.
Care & staffCleanliness
Home Information COMPLETE CARE AT ANNAPOLIS
No benchmark data is available for Occupancy. No benchmark data is available for Beds. No benchmark data is available for Avg. Length of Stay.
No benchmark data is available for Home Revenue. No benchmark data is available for Payroll Costs. No benchmark data is available for Total Income.
No benchmark data is available for Medicare Nights. No benchmark data is available for Medicaid Nights. No benchmark data is available for Private Pay Nights.
Occupancy
Beds
97
Occupancy
81.3%
Total Bed Days Available
38412
Avg. Length of Stay
95 days
Avg. Residents per Day
80
Finance
Home Revenue
$16,093,868.00
Payroll Costs
$6,753,620.00
Profit
$-4,597,782.00
Total Costs
$3,351,389.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
42%
House Specifics:
CCN
215005
Owner Name
PC MD5 OPCO HOLDCO LLC
Rural vs. Urban
Urban
County
Anne Arundel
Type of Control
Proprietary — Individual
Operations
Total Admissions
307
Total Discharges
290
% Medicaid Admissions
23%
% Medicare Admissions
46%
% Private Pay Admissions
32%
% Medicaid Discharges
33%
% Medicare Discharges
42%
% Private Pay Discharges
25%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
5 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
5 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
2 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
5 / 5
Nurse Hours / Resident / Day
Adjusted total nurse staffing hours per resident per day.
3.26 hrs
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
18997
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
5335
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
3252
Walk Score: 62 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
MD Specifics: High urban demand; rural outreach efforts.
Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).