Total health inspections
3
Pennsylvania average 6.7
Last Health inspection on Nov 2024
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home
Complete Care at Berkshire
Overview of Complete Care at Berkshire
As its name suggests, Complete Care at Berkshire provides a complete list of comprehensive care that enhances the quality of life for its seniors. It’s been one of the city’s most trusted skilled nursing communities because it has the most comfortable and secure environment and lifestyle for the residents. Complete Care strives to improve the lives of its residents by touching their lives and leading them to an extraordinary experience of senior care.
The nursing home practices the golden standard of exemplary living– a high-end level of medical attention. They specialize in orthopedic rehabilitation, sub-acute rehabilitation, in-house dialysis, long-term care, and in-house dialysis.
Shannon Vinciguerra serves as the Administrator at Complete Care at Berkshire. She leads the community with a focus on establishing strong relationships with residents and fostering a committed, long-tenured staff dedicated to providing exemplary care beyond traditional standards.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
130
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.3%
Residents per day (avg)
122
Occupancy rate
91.3%
Residents per day (avg)
122
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
55% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
9% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$16.3M
Profit
$462.8K
Privately-owned community
Operated by a business corporation.
Home revenue
$16,266,898.00
Profit
$462,803.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$15.6M
Walk Score: 33 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Additional licensing details
Safety & Compliance
Hoyer Lift
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Programs & Activities
Specific Programs
Services, What to Expect, Careers, Contact
Health Inspection History
Inspections
Total health citations
8
Pennsylvania average 31.3
Citations per inspection
2.67
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 8 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Pennsylvania averagePennsylvania average: 0.3
Serious Health citations
0
0
100% better than Pennsylvania averagePennsylvania average: 0.6
0 critical citations
0 serious citations
7 moderate citations
1 minor citation
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 21, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 21, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 15, 2023
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 15, 2023
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Dec 15, 2023
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Dec 15, 2023
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Dec 15, 2023
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Dec 15, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Reading The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Complete Care at Berkshire
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Reading
130
91.3%
+16%
3.51
-15%
0
8
0
122
33
-
$16,1M
$6,6M
40.8%
395938
Mifflin Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Shillington
136
96.4%
+22%
3.23
-22%
0
17
0
127
39
Genesis Pa Holdings Llc
$27,6M
$7,0M
25.2%
395138
Fairlane Gardens at Reading
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Reading
-
-
-
-
-
0
0
0
-
53
-
-
-
-
-
Laureldale Skilled Nursing and Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Reading
-
-
-
-
-
0
0
0
-
17
-
-
-
-
-
Spruce Manor Nursing & Rehabilitation
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Reading
-
-
-
-
-
0
0
0
-
86
-
-
-
-
-
Places of interest near Complete Care at Berkshire
4.9 miles from city center — 6.11 miles to nearest hospital (Beginnings Maternity Center)
5501 Perkiomen Ave, Reading, PA 19606
Calculate Travel Distance to Complete Care at Berkshire
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
130
Employees
120
Contractors
10
Staff to resident ratio
1.16:1
40% worse than Pennsylvania averagePennsylvania average ratio: 1.94:1
Avg staff/day
64
Average shift
7.9 hours
0% compared with Pennsylvania averagePennsylvania average: 7.8 hours
Total staff hours (quarter)
45,904
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
64
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
7.8%
3,565 contractor hours this quarter
Physical Therapy Assistant: 3
Respiratory Therapy Technician: 2
Physical Therapy Aide: 2
Speech Language Pathologist: 2
Qualified Social Worker: 1
Staff by category
| Certified Nursing Assistant | 64 | 0 | 64 | 21,742 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 27 | 0 | 27 | 9,529 | 91 | 100% | 8.6 |
| Registered Nurse | 9 | 0 | 9 | 2,803 | 91 | 100% | 9.1 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,535 | 87 | 96% | 7.9 |
| RN Director of Nursing | 3 | 0 | 3 | 1,447 | 65 | 71% | 8.2 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,376 | 91 | 100% | 6.2 |
| Dental Services Staff | 2 | 0 | 2 | 1,000 | 66 | 73% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 947 | 77 | 85% | 7.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 860 | 69 | 76% | 7.3 |
| Physical Therapy Aide | 0 | 2 | 2 | 848 | 75 | 82% | 7.2 |
| Dietitian | 1 | 0 | 1 | 528 | 66 | 73% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 476 | 60 | 66% | 7.9 |
| Qualified Social Worker | 0 | 1 | 1 | 467 | 62 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 444 | 59 | 65% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
64 Certified Nursing Assistant
% of Days
100%
27 Licensed Practical Nurse
% of Days
100%
9 Registered Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
96%
3 RN Director of Nursing
% of Days
71%
5 Other Dietary Services Staff
% of Days
100%
2 Dental Services Staff
% of Days
73%
2 Speech Language Pathologist
% of Days
85%
3 Physical Therapy Assistant
% of Days
76%
2 Physical Therapy Aide
% of Days
82%
1 Dietitian
% of Days
73%
1 Mental Health Service Worker
% of Days
66%
1 Qualified Social Worker
% of Days
68%
1 Administrator
% of Days
64%
2 Respiratory Therapy Technician
% of Days
65%
1 Nurse Practitioner
% of Days
60%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
112 residents
Residents by payment source
Medicare
11 residents (9.8%)
Medicaid
80 residents (71.4%)
Private pay or other
21 residents (18.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
5% worse than Pennsylvania averagePennsylvania average: 11.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.4
In line with Pennsylvania averagePennsylvania average: 22.2
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.3%
Percent of long-stay residents whose need for help with daily activities has increased
18.3%
In line with Pennsylvania averagePennsylvania average: 19.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
23.2%
Percent of long-stay residents whose ability to move independently worsened
23.2%
10% worse than Pennsylvania averagePennsylvania average: 21.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
In line with Pennsylvania averagePennsylvania average: 26.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
In line with Pennsylvania averagePennsylvania average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.8%
Percent of long-stay high risk residents with pressure ulcers
3.8%
32% better than Pennsylvania averagePennsylvania average: 5.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.5%
Percent of long-stay residents with a urinary tract infection
1.5%
13% better than Pennsylvania averagePennsylvania average: 1.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.2%
Percent of long-stay residents who lose too much weight
9.2%
38% worse than Pennsylvania averagePennsylvania average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.7%
Percent of long-stay residents who have depressive symptoms
6.7%
21% worse than Pennsylvania averagePennsylvania average: 5.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.4%
Percent of long-stay residents who received an antipsychotic medication
5.4%
68% better than Pennsylvania averagePennsylvania average: 17.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.4%
6% better than Pennsylvania averagePennsylvania average: 86.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
5% better than Pennsylvania averagePennsylvania average: 93.5%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.89
Number of hospitalizations per 1,000 long-stay resident days.
0.89
47% better than Pennsylvania averagePennsylvania average: 1.68
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.28
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.28
77% better than Pennsylvania averagePennsylvania average: 1.20
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.7%
6% worse than Pennsylvania averagePennsylvania average: 68.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.9%
25% worse than Pennsylvania averagePennsylvania average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
63.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
63.7%
7% worse than Pennsylvania averagePennsylvania average: 68.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.9%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.9%
23% better than Pennsylvania averagePennsylvania average: 23.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.0%
39% better than Pennsylvania averagePennsylvania average: 9.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
27% worse than Pennsylvania averagePennsylvania average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
53.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.3%
In line with Pennsylvania averagePennsylvania average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
47.0%
Rate of successful return to home or community from a skilled nursing facility.
47.0%
7% worse than Pennsylvania averagePennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Complete Care at Berkshire based on CMS SNF Cost Reports.
Occupancy Rate
91.3%
↑ 0.7pp vs 2022
Net Income
$462,803
↑ ~$376K vs 2022
Total Payroll
$8,391,938
↑ ~$880K vs 2022
Profit Margin
2.9%
↑ 2.3pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for Pennsylvania Seniors
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