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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
As its name suggests, Complete Care at Berkshire provides a complete list of comprehensive care that enhances the quality of life for its seniors. It’s been one of the city’s most trusted skilled nursing communities because it has the most comfortable and secure environment and lifestyle for the residents. Complete Care strives to improve the lives of its residents by touching their lives and leading them to an extraordinary experience of senior care.
The nursing home practices the golden standard of exemplary living– a high-end level of medical attention. They specialize in orthopedic rehabilitation, sub-acute rehabilitation, in-house dialysis, long-term care, and in-house dialysis.
Shannon Vinciguerra serves as the Administrator at Complete Care at Berkshire. She leads the community with a focus on establishing strong relationships with residents and fostering a committed, long-tenured staff dedicated to providing exemplary care beyond traditional standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 146th out of 171 homes in Pennsylvania.| Staff type | Hours / day | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
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30m per day | ▼ 36% State avg: 47m per day · National avg: 41m per day |
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LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
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57m per day | ▲ 4% State avg: 55m per day · National avg: 52m per day |
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Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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2h 0m per day | ▼ 9% State avg: 2h 12m per day · National avg: 2h 21m per day |
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Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 13m per day | ▼ 9% State avg: 3h 31m per day · National avg: 3h 26m per day |
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Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
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3m per day | ▼ 50% State avg: 6m per day · National avg: 4m per day |
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RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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23m per day | ▼ 30% State avg: 33m per day · National avg: 29m per day |
Occupancy between 85% and 95% suggests balanced demand.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
36% of new residents, usually for short-term rehab.
55% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #102 / 173Payroll — state benchmarkedThis home is ranked 102nd out of 173 homes in Pennsylvania.Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Pennsylvania average 6.7
Last Health inspection on Nov 2024
Pennsylvania average 31.3
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 8 citations resulted from standard inspections.
100% better than Pennsylvania average
Pennsylvania average: 0.3
0
100% better than Pennsylvania average
Pennsylvania average: 0.6
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 21, 2024
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Dec 15, 2023
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Dec 15, 2023
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Dec 15, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Complete Care at Berkshire is located in Reading, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
4.9 miles from city center
Estimated distance in miles from Reading's city center to Complete Care at Berkshire's address, calculated via Google Maps.
— 6.11 miles to nearest hospital (Beginnings Maternity Center)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
40% worse than Pennsylvania average
Pennsylvania average ratio: 1.94:1
0% compared with Pennsylvania average
Pennsylvania average: 7.8 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
No contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
No contractors work on this role.
Total hours from contractors
3,565 contractor hours this quarter
| Certified Nursing Assistant | 64 | 0 | 64 | 21,742 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 27 | 0 | 27 | 9,529 | 91 | 100% | 8.6 |
| Registered Nurse | 9 | 0 | 9 | 2,803 | 91 | 100% | 9.1 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,535 | 87 | 96% | 7.9 |
| RN Director of Nursing | 3 | 0 | 3 | 1,447 | 65 | 71% | 8.2 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,376 | 91 | 100% | 6.2 |
| Dental Services Staff | 2 | 0 | 2 | 1,000 | 66 | 73% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 947 | 77 | 85% | 7.8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 860 | 69 | 76% | 7.3 |
| Physical Therapy Aide | 0 | 2 | 2 | 848 | 75 | 82% | 7.2 |
| Dietitian | 1 | 0 | 1 | 528 | 66 | 73% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 476 | 60 | 66% | 7.9 |
| Qualified Social Worker | 0 | 1 | 1 | 467 | 62 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 444 | 59 | 65% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
112
Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
5% worse than Pennsylvania average
Pennsylvania average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.4
In line with Pennsylvania average
Pennsylvania average: 22.2
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
18.3%
In line with Pennsylvania average
Pennsylvania average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
23.2%
10% worse than Pennsylvania average
Pennsylvania average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.6%
In line with Pennsylvania average
Pennsylvania average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
In line with Pennsylvania average
Pennsylvania average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
3.8%
32% better than Pennsylvania average
Pennsylvania average: 5.5%
Percent of long-stay residents with a urinary tract infection
1.5%
13% better than Pennsylvania average
Pennsylvania average: 1.8%
Percent of long-stay residents who lose too much weight
9.2%
38% worse than Pennsylvania average
Pennsylvania average: 6.6%
Percent of long-stay residents who have depressive symptoms
6.7%
21% worse than Pennsylvania average
Pennsylvania average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
5.4%
68% better than Pennsylvania average
Pennsylvania average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.4%
6% better than Pennsylvania average
Pennsylvania average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
5% better than Pennsylvania average
Pennsylvania average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
0.89
47% better than Pennsylvania average
Pennsylvania average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.28
77% better than Pennsylvania average
Pennsylvania average: 1.20
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.7%
6% worse than Pennsylvania average
Pennsylvania average: 68.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.9%
25% worse than Pennsylvania average
Pennsylvania average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
63.7%
7% worse than Pennsylvania average
Pennsylvania average: 68.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.9%
23% better than Pennsylvania average
Pennsylvania average: 23.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.0%
39% better than Pennsylvania average
Pennsylvania average: 9.8%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
27% worse than Pennsylvania average
Pennsylvania average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.3%
In line with Pennsylvania average
Pennsylvania average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
47.0%
7% worse than Pennsylvania average
Pennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
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| Complete Care at Berkshire |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Reading | 130 | 91.3% | +16% | 3.51 | -42% | -15% | 0 | 8 | 2.7 | - | 122 | 33 | - | $16.3M | $6.6M | 40.5% | 395938 | ||||
| Mifflin Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Shillington | 136 | 96.4% | +22% | 3.23 | -48% | -22% | 0 | 17 | 5.7 | - | 127 | 39 | Genesis Pa Holdings LLC | $27.7M | $7.0M | 25.2% | 395138 |
Historical financial and operational data for Complete Care at Berkshire based on CMS SNF Cost Reports.
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Complete Care at Berkshire has a walk score of 33. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Complete Care at Berkshire's occupancy is 91.3%.
Yes — there is 1 photo of Complete Care at Berkshire in the photo gallery on this page.
(833) 816-0049 will put you in contact with the team at Complete Care at Berkshire.
Yes — Complete Care at Berkshire is a CMS-certified provider of Medicare and Medicaid.
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