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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care Groton Regency stands as a beacon of clinical excellence, proudly serving the senior community in Connecticut. With a deep-rooted commitment to compassion, they offer an array of specialized services including memory care, respiratory support, orthopedic rehabilitation, cardiovascular care, and more. Guided by a team of skilled nursing professionals, this facility ensures round-the-clock availability of physicians, therapists, and specialists, empowering residents with comprehensive medical care.
Every room is equipped with complimentary Wi-Fi and cable TV, allowing residents to stay connected and entertained. Additional amenities include access to professional stylist services, enabling residents to maintain their personal grooming preferences with ease. To enhance the overall quality of life, a diverse calendar of engaging activities is offered, allowing residents to explore their interests and socialize. Whether it’s finding solace in the serene courtyard gardens or mingling in inviting lounges, residents have ample spaces to enjoy meaningful interactions. The dining experience at Complete Care Groton Regency is also elevated with restaurant and café-style options, serving delicious meals tailored to individual preferences and dietary requirements.
Jeffrey Turner serves as the Administrator at Complete Care at Groton Regency LLC. He leads the community with a focus on establishing strong relationships with residents and fostering a dedicated, long-tenured staff committed to excellence in care.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 32nd out of 64 homes in Connecticut.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 37m per day | ▼ 12% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 51m per day | ■ Avg State avg: 50m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 19m per day | ■ Avg State avg: 2h 17m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 24m per day | ■ Avg State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 40% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 25m per day | ▼ 11% State avg: 28m per day · National avg: 28m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
39% of new residents, usually for short-term rehab.
41% of new residents, often for short stays.
20% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #41 / 70Payroll — state benchmarkedThis home is ranked 41st out of 70 homes in Connecticut.Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Connecticut average: 84%Key information about the people who lead and staff this community.
In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 40 | 19 | This facility has 111% more total deficiencies than a typical Connecticut nursing home (40 vs. CT avg 19).↑ 111% worse |
|
Deficiencies per year
Average deficiencies per year since 2019.
| 5.7 | 2.7 | This facility has 111% more deficiencies per year than a typical Connecticut nursing home (5.7 vs. CT avg 2.7).↑ 111% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.4 | 1.5 | This facility has 193% more deficiencies per inspection than a typical Connecticut nursing home (4.4 vs. CT avg 1.5).↑ 193% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 13 | This facility has 31% fewer total inspections than a typical Connecticut nursing home (9 vs. CT avg 13).↓ 31% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Complete Care at Groton Regency’s inspection record is mixed, with repeated deficiencies in resident safety, supervision, and abuse reporting from 2021 through 2025. The most recent inspection on November 14, 2025, cited two deficiencies for failing to ensure dignified medication administration and leaving a resident unattended with medications, causing a fall. Prior investigations substantiated failures to prevent resident-to-resident abuse, inadequate supervision after falls, and delayed assessments, though some earlier violations were corrected by January 16, 2025.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsConnecticut average 5.7
Last Health inspection on Nov 2025
Connecticut average 32
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 21 citations resulted from standard inspections; and 6 of 21 resulted from complaint investigations.
100% better than Connecticut averageConnecticut average: 0.3
0
100% better than Connecticut averageConnecticut average: 0.7
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Nov 14, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 14, 2025
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 07, 2024
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 07, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Complete Care at Groton Regency LLC is located in Groton, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
2.2 miles from city center
Estimated distance in miles from Groton's city center to Complete Care at Groton Regency LLC's address, calculated via Google Maps.
— 0.84 miles to nearest hospital (Child & Family Agency)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
39% worse than Connecticut averageConnecticut average ratio: 1.88:1
0% compared with Connecticut averageConnecticut average: 7.5 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Total hours from contractors
3,285 contractor hours this quarter
| Certified Nursing Assistant | 60 | 0 | 60 | 21,511 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 21 | 0 | 21 | 7,862 | 91 | 100% | 8.5 |
| Medication Aide/Technician | 16 | 0 | 16 | 4,985 | 91 | 100% | 7 |
| Clinical Nurse Specialist | 10 | 0 | 10 | 3,860 | 91 | 100% | 8 |
| Registered Nurse | 9 | 0 | 9 | 2,937 | 91 | 100% | 8 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,788 | 90 | 99% | 7.7 |
| Physical Therapy Aide | 0 | 2 | 2 | 997 | 65 | 71% | 7.9 |
| RN Director of Nursing | 2 | 0 | 2 | 944 | 65 | 71% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 752 | 70 | 77% | 7.9 |
| Mental Health Service Worker | 4 | 0 | 4 | 605 | 61 | 67% | 8.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 527 | 66 | 73% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 526 | 68 | 75% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 511 | 64 | 70% | 8 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 484 | 62 | 68% | 7.8 |
| Dental Services Staff | 2 | 0 | 2 | 348 | 47 | 52% | 7.3 |
| Dietitian | 1 | 0 | 1 | 296 | 37 | 41% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
123Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.9
5% better than Connecticut averageConnecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.4
In line with Connecticut averageConnecticut average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
17.4%
8% better than Connecticut averageConnecticut average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
15.4%
20% better than Connecticut averageConnecticut average: 19.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
31.4%
26% worse than Connecticut averageConnecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.4%
27% worse than Connecticut averageConnecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
6.2%
35% worse than Connecticut averageConnecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
0.5%
73% better than Connecticut averageConnecticut average: 1.7%
Percent of long-stay residents who lose too much weight
5.9%
6% better than Connecticut averageConnecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
43.5%
187% worse than Connecticut averageConnecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
26.3%
53% worse than Connecticut averageConnecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
13% better than Connecticut averageConnecticut average: 87.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
6% better than Connecticut averageConnecticut average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
0.69
67% better than Connecticut averageConnecticut average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.50
67% better than Connecticut averageConnecticut average: 1.53
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
40% better than Connecticut averageConnecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Connecticut averageConnecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.3%
35% better than Connecticut averageConnecticut average: 69.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.1%
32% better than Connecticut averageConnecticut average: 25.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.1%
18% better than Connecticut averageConnecticut average: 11.1%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
23% worse than Connecticut averageConnecticut average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
67.0%
25% better than Connecticut averageConnecticut average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
63.9%
26% better than Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
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| Complete Care at Groton Regency LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Groton (Long Hill) | 211 | 90.1% | +7% | 3.73 | -42% | -6% | 0 | 21 | 3.5 | - | 122 | - | 59 | - | $17.9M | $7.0M | 39% | 75270 | ||||
| Autumn Lake Healthcare at New Britain |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Britain (Brittany Farms Road) | 282 | 89.1% | +6% | 3.40 | -94% | -15% | 0 | 26 | 4.3 | - | 253 | - | 34 | New Britain Parent LLC | $35.3M | $3.5M | 9.8% | 75292 | ||||
| Autumn Lake Healthcare at Cromwell |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cromwell (Main Street Historic District) | 175 | 89.7% | +7% | 3.11 | -85% | -22% | 0 | 28 | 7.0 | - | 164 | - | 37 | Cromwell Parent LLC | $20.7M | $1.8M | 8.6% | 75263 | ||||
| Advanced Center for Nursing and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Haven (The Hill) | 226 | 92.0% | +10% | 3.94 | - | +30% | -1% | 1 | 69 | 4.6 | 3 | 213 | A+ | 85 | Esther Gewirtz | $30.0M | $14.0M | 46.5% | 75348 |
Historical financial and operational data for Complete Care at Groton Regency LLC based on CMS SNF Cost Reports.
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Complete Care at Groton Regency LLC is in the Long Hill neighborhood of Groton.
The team at Complete Care at Groton Regency LLC speaks Filipino, Portuguese, and Spanish.
Complete Care at Groton Regency LLC has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to CT state health department records, Complete Care at Groton Regency LLC's license number is 2461.
According to CT state health department records, Complete Care at Groton Regency LLC's license expires on June 30, 2027.
Complete Care at Groton Regency LLC's occupancy is 94%.
Yes — there are 2 photos of Complete Care at Groton Regency LLC in the photo gallery on this page.
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