Total staff
216
Employees
165
Contractors
51
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Complete Care at Multi-Medical Center
Nursing Home, Hospice Care & Respite Care · Towson, MD
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Multi-Medical Center
Nursing Home, Hospice Care & Respite Care · Towson, MD
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Multi-Medical Center accepts Medicare, Medicaid, and private pay.
Complete Care at Multi-medical Center is a nursing home in Towson, MD, offering long-term care, rehabilitation, and skilled nursing. Dedicated to older adults’ comfort and healing, the community continuously promotes a comfortable and supportive environment. With restaurant-style dining, housekeeping, and laundry, residents can regain their independence with ease. For residents’ holistic wellness, customized care plans are also provided based on their unique needs and preferences.
Live entertainment, exercises, and various activities encourage residents to make friends and gain meaningful experiences. Residents can also relax and focus on their recovery, with top-notch rehabilitation equipment and cozy lounges. University of Maryland St. Joseph Medical Center, schools, restaurants, and shops are available in the area, providing residents with quick access to their necessities and leisure. This nursing home is a trusted option for senior living in Maryland, especially with exceptional standards of care and a clean setting.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 118th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 118th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 7m per day
Rank #118 / 144Nurse hours — State benchmarkedThis home is ranked 118th out of 144 homes in Maryland. Shows adjusted nurse hours per resident per day benchmarked to the Maryland average, with a ranking across 144 Maryland SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Maryland avg
-18%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 35m per day |
Types of Care at Complete Care at Multi-Medical Center
Nursing Home
Hospice Care
Respite Care
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
89.7%
Rank #37 / 146Occupancy rate — State benchmarkedThis home is ranked 37th out of 146 homes in Maryland. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 146. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
69 days
Occupancy rate
89.7%
Rank #37 / 146Occupancy rate — State benchmarkedThis home is ranked 37th out of 146 homes in Maryland. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 146. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
69 days
Walk Score: 59 / 100 Rank #327 / 986Walk Score — State benchmarkedThis home is ranked 327th out of 986 homes in Maryland. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Maryland SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.95:1
7% better than Maryland average
Avg staff/day
64
Average shift
7.9 hours
0% compared with Maryland average
Total staff hours (quarter)
46,642
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
102
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
11.8%
5,501 contractor hours this quarter
Certified Nursing Assistant: 24
Licensed Practical Nurse: 5
Speech Language Pathologist: 4
Physical Therapy Assistant: 4
Qualified Social Worker: 4
Physical Therapy Aide: 4
Respiratory Therapy Technician: 3
Registered Nurse: 2
Clinical Nurse Specialist: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 78 | 24 | 102 | 18,694 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 23 | 5 | 28 | 9,826 | 92 | 100% | 9.2 |
| Registered Nurse | 21 | 2 | 23 | 5,028 | 92 | 100% | 8.6 |
| Clinical Nurse Specialist | 19 | 1 | 20 | 2,827 | 69 | 75% | 7.9 |
| RN Director of Nursing | 8 | 0 | 8 | 1,916 | 90 | 98% | 8.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,343 | 68 | 74% | 7.9 |
| Physical Therapy Aide | 0 | 4 | 4 | 1,053 | 65 | 71% | 7.5 |
| Qualified Social Worker | 0 | 4 | 4 | 971 | 69 | 75% | 7.8 |
| Medication Aide/Technician | 2 | 0 | 2 | 797 | 71 | 77% | 11.2 |
| Dental Services Staff | 3 | 0 | 3 | 783 | 64 | 70% | 7.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 632 | 67 | 73% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 556 | 75 | 82% | 7.4 |
| Mental Health Service Worker | 2 | 0 | 2 | 538 | 62 | 67% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 502 | 66 | 72% | 7.4 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Other Social Services Staff | 2 | 0 | 2 | 127 | 9 | 10% | 8.4 |
| Dietitian | 2 | 0 | 2 | 123 | 11 | 12% | 7.2 |
102 Certified Nursing Assistant
% of Days
100%
28 Licensed Practical Nurse
% of Days
100%
23 Registered Nurse
% of Days
100%
20 Clinical Nurse Specialist
% of Days
75%
8 RN Director of Nursing
% of Days
98%
4 Speech Language Pathologist
% of Days
74%
4 Physical Therapy Aide
% of Days
71%
4 Qualified Social Worker
% of Days
75%
2 Medication Aide/Technician
% of Days
77%
3 Dental Services Staff
% of Days
70%
3 Other Dietary Services Staff
% of Days
73%
4 Physical Therapy Assistant
% of Days
82%
2 Mental Health Service Worker
% of Days
67%
3 Respiratory Therapy Technician
% of Days
72%
1 Administrator
% of Days
66%
1 Nurse Practitioner
% of Days
60%
2 Other Social Services Staff
% of Days
10%
2 Dietitian
% of Days
12%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
16% better than Maryland averageMaryland average: 12.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.3
33% better than Maryland averageMaryland average: 25.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
13.7%
Percent of long-stay residents whose need for help with daily activities has increased
13.7%
42% better than Maryland averageMaryland average: 23.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.9%
Percent of long-stay residents whose ability to move independently worsened
15.9%
43% better than Maryland averageMaryland average: 27.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.2%
14% better than Maryland averageMaryland average: 25.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.7%
Percent of long-stay residents experiencing one or more falls with major injury
3.7%
61% worse than Maryland averageMaryland average: 2.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
11.8%
Percent of long-stay high risk residents with pressure ulcers
11.8%
81% worse than Maryland averageMaryland average: 6.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
53% better than Maryland averageMaryland average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.4%
Percent of long-stay residents who lose too much weight
9.4%
62% worse than Maryland averageMaryland average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
58.4%
Percent of long-stay residents who have depressive symptoms
58.4%
189% worse than Maryland averageMaryland average: 20.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
6.7%
Percent of long-stay residents who received an antipsychotic medication
6.7%
48% better than Maryland averageMaryland average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
8% better than Maryland averageMaryland average: 92.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
In line with Maryland averageMaryland average: 96.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.1%
6% worse than Maryland averageMaryland average: 78.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
19% better than Maryland averageMaryland average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
9% better than Maryland averageMaryland average: 80.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
74% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
15% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
11 - 12 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
111
Medicare
43
38.7% of residents
Medicaid
58
52.3% of residents
Private pay or other
10
9% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Complete Care at Multi-Medical Center based on CMS SNF Cost Reports.
Occupancy Rate
89.7%
↑ 2.0pp vs 2022
Net Income
$228.7K
↓ ~$135.0K vs 2022
Total Payroll
$9.4M
↑ ~$450.4K vs 2022
Profit Margin
1.1%
↓ 0.8pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$22.0M
Profit
$228.7K
Privately-owned community
Operated by a business corporation.
Home revenue
$22.0M Rank #53 / 145Revenue — State benchmarkedThis home is ranked 53rd out of 145 homes in Maryland. Shows this facility's annual revenue compared to the Maryland SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$228.7K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #53 / 145Payroll — State benchmarkedThis home is ranked 53rd out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$9.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #53 / 145Payroll — State benchmarkedThis home is ranked 53rd out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$21.8M
What does this home offer?
Building Type: 3-story
On-site Medical Care and Health Services
Rehabilitative Support
Dining Services
Housekeeping Services
Social and Recreational Activities
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Complete Care at Multi-Medical Center
0.9 miles from city center
Estimated distance in miles from Towson's city center to Complete Care at Multi-Medical Center's address, calculated via Google Maps.
Calculate Travel Distance to Complete Care at Multi-Medical Center
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Financial Assistance for
Nursing Home in Maryland
Complete Care at Multi-Medical Center is located in Towson, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Compare Nursing Home around Towson
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
Filter by care type
| Complete Care at Multi-Medical Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Towson | 118 | 89.7% | +9% | 3.11 | -23% | -18% | $0 | 29 | 9.7 | - | 109 | 59 | Pc MD Opcos LLC | $22.0M | $9.4M | 42.5% | 215096 | ||||
| Autumn Lake Healthcare at Ruxton |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Towson | 179 | 78.3% | -5% | 3.37 | -89% | -11% | $0 | 53 | 7.6 | - | 162 | 18 | 7001 Charles Street Holdco LLC | $17.5M | $9.9M | 56.6% | 215077 | ||||
| Orchard Hill Rehabilitation & Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Towson (West Road) | 139 | 78.8% | -4% | 3.17 | +43% | -16% | $75.8k | 104 | 20.8 | 1 | 117 | 75 | Quinto Guardian LLC | $17.5M | $9.0M | 51.3% | 215069 |
Frequently Asked Questions about Complete Care at Multi-Medical Center
Is Complete Care at Multi-Medical Center in a walkable area?
Complete Care at Multi-Medical Center has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the best email address for Complete Care at Multi-Medical Center?
The team at Complete Care at Multi-Medical Center can be reached at [email protected].
What is the address of Complete Care at Multi-Medical Center?
Complete Care at Multi-Medical Center is located at 7700 York Rd, Towson, MD 21204.
What is the phone number of Complete Care at Multi-Medical Center?
(410) 821-5500 will put you in contact with the team at Complete Care at Multi-Medical Center.
Is Complete Care at Multi-Medical Center Medicare or Medicaid certified?
Yes — Complete Care at Multi-Medical Center is a CMS-certified provider of Medicare and Medicaid.
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