5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Complete Care at Multi-Medical Center is a nursing home in Towson, MD, offering long-term care, rehabilitation, and skilled nursing. Dedicated to older adults’ comfort and healing, the community continuously promotes a comfortable and supportive environment. With restaurant-style dining, housekeeping, and laundry, residents can regain their independence with ease. For residents’ holistic wellness, customized care plans are also provided based on their unique needs and preferences.
Live entertainment, exercises, and various activities encourage residents to make friends and gain meaningful experiences. Residents can also relax and focus on their recovery, with top-notch rehabilitation equipment and cozy lounges. University of Maryland St. Joseph Medical Center, schools, restaurants, and shops are available in the area, providing residents with quick access to their necessities and leisure. This nursing home is a trusted option for senior living in Maryland, especially with exceptional standards of care and a clean setting.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 51m per day | ▲ 3% State avg: 49m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 12m per day | ▲ 32% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 59m per day | ▼ 7% State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 39m per day | ▲ 4% State avg: 3h 31m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 47% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 41m per day | ▲ 12% State avg: 37m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
7% more staff per resident than Maryland average
0% compared with Maryland average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
23 total: 21 full-time employees and 2 contractors.
23
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursAssists with medical care and medications.
28 total: 23 full-time employees and 5 contractors.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursHelps with daily care and mobility.
102 total: 78 full-time employees and 24 contractors.
102
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
5,501 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 78 | 24 | 102 | 18,694 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 23 | 5 | 28 | 9,826 | 92 | 100% | 9.2 |
| Registered Nurse | 21 | 2 | 23 | 5,028 | 92 | 100% | 8.6 |
| Clinical Nurse Specialist | 19 | 1 | 20 | 2,827 | 69 | 75% | 7.9 |
| RN Director of Nursing | 8 | 0 | 8 | 1,916 | 90 | 98% | 8.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,343 | 68 | 74% | 7.9 |
| Physical Therapy Aide | 0 | 4 | 4 | 1,053 | 65 | 71% | 7.5 |
| Qualified Social Worker | 0 | 4 | 4 | 971 | 69 | 75% | 7.8 |
| Medication Aide/Technician | 2 | 0 | 2 | 797 | 71 | 77% | 11.2 |
| Dental Services Staff | 3 | 0 | 3 | 783 | 64 | 70% | 7.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 632 | 67 | 73% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 556 | 75 | 82% | 7.4 |
| Mental Health Service Worker | 2 | 0 | 2 | 538 | 62 | 67% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 502 | 66 | 72% | 7.4 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Other Social Services Staff | 2 | 0 | 2 | 127 | 9 | 10% | 8.4 |
| Dietitian | 2 | 0 | 2 | 123 | 11 | 12% | 7.2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
16% better than Maryland averageMaryland average: 12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.3
33% better than Maryland averageMaryland average: 25.7
Percent of long-stay residents whose need for help with daily activities has increased
13.7%
42% better than Maryland averageMaryland average: 23.7%
Percent of long-stay residents whose ability to move independently worsened
15.9%
43% better than Maryland averageMaryland average: 27.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.2%
14% better than Maryland averageMaryland average: 25.9%
Percent of long-stay residents experiencing one or more falls with major injury
3.7%
61% worse than Maryland averageMaryland average: 2.3%
Percent of long-stay high risk residents with pressure ulcers
11.8%
81% worse than Maryland averageMaryland average: 6.5%
Percent of long-stay residents with a urinary tract infection
0.8%
53% better than Maryland averageMaryland average: 1.6%
Percent of long-stay residents who lose too much weight
9.4%
62% worse than Maryland averageMaryland average: 5.8%
Percent of long-stay residents who have depressive symptoms
58.4%
189% worse than Maryland averageMaryland average: 20.2%
Percent of long-stay residents who received an antipsychotic medication
6.7%
48% better than Maryland averageMaryland average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
8% better than Maryland averageMaryland average: 92.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.7%
In line with Maryland averageMaryland average: 96.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.1%
6% worse than Maryland averageMaryland average: 78.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
19% better than Maryland averageMaryland average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
9% better than Maryland averageMaryland average: 80.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
74% of new residents, usually for short-term rehab.
15% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
111Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Multi-Medical Center from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #90 / 148Payroll % — State benchmarkedThis home is ranked 90th out of 148 homes in Maryland. Shows payroll as a percentage of revenue versus the Maryland average. Well-run Maryland facilities typically land around 49–57% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Building Type: 3-story
On-site Medical Care and Health Services
Rehabilitative Support
Housekeeping Services
Social and Recreational Activities
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (74% of admissions), and a typical Medicare stay runs around 1 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.9 miles from city center
Estimated distance in miles from Towson's city center to Complete Care at Multi-Medical Center's address, calculated via Google Maps.
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The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
| Edenwald Senior Living | NH AL IL MC NC | Towson (Southerly Road) | 94
Facility
94
MD AVG
43
Rank
#148 / 697 | 72.3% | -12% | 5.28 | +5% | +40% | $0 | 9
Facility
9
MD AVG
49.9
Rank
#2 / 149 | 4.5 | - | 35 | A+ |
83
Facility
83
MD AVG
43
Rank
#70 / 985 | Mark Beggs | $29.9M | $16.0M | 53.6%
Facility
53.6%
MD AVG
38.5%
Rank
#77 / 148 | 215372 | ||||
| Blakehurst (Chestnut Green) | NH AL IL MC | Towson | 35
Facility
35
MD AVG
43
Rank
#246 / 697 | 88.1% | +7% | 5.25 | -12% | +39% | $0 | 9
Facility
9
MD AVG
49.9
Rank
#2 / 149 | 4.5 | - | 37 | - |
10
Facility
10
MD AVG
43
Rank
#837 / 985 | The Chestnut Real Estate Partnership | $4.7M | $12.5M | 262.4%
Facility
262.4%
MD AVG
38.5%
Rank
#126 / 148 | 215255 | ||||
| Complete Care at Multi-Medical Center | NH HC PC RC | Towson | 118
Facility
118
MD AVG
43
Rank
#86 / 697 | 89.7% | +9% | 3.11 | -23% | -18% | $0 | 29
Facility
29
MD AVG
49.9
Rank
#31 / 149 | 9.7 | - | 106 | - |
59
Facility
59
MD AVG
43
Rank
#327 / 985 | Pc MD Opcos LLC | $19.9M | $7.4M | 37.2%
Facility
37.2%
MD AVG
38.5%
Rank
#90 / 148 | 215096 | ||||
| Orchard Hill Rehabilitation & Healthcare Center | NH HC MC NC PC RC | Towson (West Road) | 139
Facility
139
MD AVG
43
Rank
#56 / 697 | 78.8% | -4% | 3.17 | +43% | -16% | $50.1k | 104
Facility
104
MD AVG
49.9
Rank
#141 / 149 | 20.8 | 1 | 120 | - |
75
Facility
75
MD AVG
43
Rank
#131 / 985 | Quinto Guardian LLC | $15.8M | $6.9M | 43.9%
Facility
43.9%
MD AVG
38.5%
Rank
#40 / 148 | 215069 |
Complete Care at Multi-Medical Center is located in Towson, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Complete Care at Multi-Medical Center has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Complete Care at Multi-Medical Center's occupancy is 89.7%.
The team at Complete Care at Multi-Medical Center can be reached at [email protected].
Complete Care at Multi-Medical Center is registered as a for-profit.
Yes — there are 6 photos of Complete Care at Multi-Medical Center in the photo gallery on this page.
Complete Care at Multi-Medical Center is located at 7700 York Rd, Towson, MD 21204.
(410) 821-5500 will put you in contact with the team at Complete Care at Multi-Medical Center.
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