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Complete Care At Voorhees, Llc

Nursing Home, Hospice Care, Memory Care, Palliative Care & Respite Care · Voorhees, NJ

CMS overall rating

3001 Evesham Road, Voorhees, NJ 08043 View map

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Complete Care At Voorhees, Llc accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Complete Care At Voorhees, Llc accepts Medicare, Medicaid, and private pay.

Overview of Complete Care at Voorhees, LLC

Complete Care at Voorhees is a 190-bed skilled nursing home on Evesham Road in Voorhees, New Jersey. Owned by Complete Care At Voorhees, the facility accepts Medicare, Medicaid, and private pay. For visitors, the surrounding neighborhood has a walkability score of 26, meaning the area is only somewhat walkable and most trips or errands will require a vehicle or transit planning.

The care here accommodates a mix of short-term recovery and long-term residency. The building operates at a 94 percent occupancy rate, and residents stay for about 164 days on average. To manage these needs, the facility provides 24-hour staffing, averaging 3 hours and 43 minutes of nursing care per resident each day. This daily care mix includes 16 minutes from registered nurses, 16 minutes from licensed practical nurses, and 2 hours and 17 minutes from nurse aides. This team handles respite care alongside specialized programs for orthopedic, post-surgical, cardiac, stroke, pulmonary, renal, palliative, bariatric, and psychiatric care.

Past state inspections have evaluated resident care, medication administration, food safety, and life safety codes, with the most recent visits showing clear operational improvements. Looking at the broader regulatory tracking, the facility maintains a citations-per-inspection rate of zero.

Prospective representatives looking over care options can review these past survey topics with the facility’s administration to learn more about how staff handle these compliance standards daily.

Facility Direct Line (856) 751-1600

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 43m per day

vs avg

3 of 6 metrics below state avg

Standout metric LPN / LVN is +8% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	19m per day	▼ 53% State avg: 41m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 0m per day	▲ 8% State avg: 56m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 15m per day	■ Avg State avg: 2h 14m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 25m per day	■ Avg State avg: 3h 27m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	2m per day	▼ 72% State avg: 6m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	15m per day	▼ 49% State avg: 29m per day · National avg: 28m per day

Capacity and availability

164 days

190-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

Walk Score: 26 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

94%

Higher than the New Jersey average: 77%

Occupied beds

179 / 190

Average occupied beds in New Jersey homes 119 beds

CMS Five Star Quality

Great Place to Work 2025-2026

Striving for Ten

High 5

Facility TypeLong Term Care Facility

ExpirationJanuary 31, 2026 Expired

License Number60414

CMS Certification Number315219

Complete Care At Voorhees, Llc is administered by Ms. Susan Love.

Owner NameComplete Care At Voorhees, LLC

Officers

LLC Pc Nj2 Opcos,

Hoyer Lift

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Post-Acute Care

Since 2021 · 5 years of data 83 deficiencies 15 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Jersey state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. New Jersey state average

Overall vs. NJ average

Latest Inspection November 19, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NJ Average	vs. NJ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	83	18	This facility has 361% more total deficiencies than a typical New Jersey assisted living residence (83 vs. NJ avg 18).↑ 361% worse
Deficiencies per year Average deficiencies per year since 2021.	16.6	3.6	This facility has 361% more deficiencies per year than a typical New Jersey assisted living residence (16.6 vs. NJ avg 3.6).↑ 361% worse
Deficiencies per inspection Average deficiencies per inspection.	5.5	2	This facility has 175% more deficiencies per inspection than a typical New Jersey assisted living residence (5.5 vs. NJ avg 2).↑ 175% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NJ Average	vs. NJ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	15	9	This facility has 67% more total inspections than a typical New Jersey assisted living residence (15 vs. NJ avg 9).↑ 67% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 19, 2025, found no deficiencies or complaints related to facility privacy practices.
The August 29, 2025 complaint investigation substantiated a medication administration deficiency for late medication without documentation or physician notification.
The September 29, 2023 annual inspection cited 14 deficiencies including immediate jeopardy for infection control, resident-to-resident abuse, inadequate supervision, unsafe food handling, and staffing shortages.

Show Inspection Reports

Inspections since 2022

Total health inspections 5

State average N/A

Last Health inspection on Aug 2025

Total health citations

State average N/A

Citations per inspection

6.8

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

25 of 34 citations resulted from standard inspections; 2 of 34 resulted from complaint investigations; and 7 of 34 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

1 critical citation State average: N/A

0 serious citations State average: N/A

33 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Pharmacy moderate citation Aug 29, 2025

Corrected

Pharmacy moderate citation May 02, 2025

Corrected

Nutrition moderate citation Jan 13, 2025

Corrected

Nutrition moderate citation Jan 13, 2025

Corrected

Total staff 614

Employees 228

Contractors 386

Staff to resident ratio 3.43 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 92

Average shift 7.9 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 66,736

Nursing staff breakdown

7.1 hours

137

7.7 hours

354

8.1 hours

Contractor staffing

18,747 contractor hours this quarter

Certified Nursing Assistant: 265 Licensed Practical Nurse: 98 Respiratory Therapy Technician: 9 Physical Therapy Assistant: 6 Speech Language Pathologist: 3 Qualified Social Worker: 3 Physical Therapy Aide: 2

Staff by category


Certified Nursing Assistant	89	265	354	36,133	92	100%	8.1
Licensed Practical Nurse	39	98	137	13,778	92	100%	7.7
Other Dietary Services Staff	11	0	11	3,795	90	98%	7.8
RN Director of Nursing	13	0	13	2,436	81	88%	8.5
Clinical Nurse Specialist	11	0	11	2,356	91	99%	7.5
Registered Nurse	16	0	16	2,166	92	100%	7.1
Speech Language Pathologist	0	3	3	943	71	77%	7.5
Dental Services Staff	18	0	18	866	64	70%	7.5
Physical Therapy Assistant	0	6	6	720	81	88%	6.7
Physical Therapy Aide	0	2	2	672	65	71%	7.9
Nurse Practitioner	2	0	2	620	61	66%	7.9
Administrator	1	0	1	472	59	64%	8
Respiratory Therapy Technician	0	9	9	451	69	75%	6.2
Qualified Social Worker	0	3	3	441	62	67%	7
Nurse Aide in Training	3	0	3	308	35	38%	8.3
Occupational Therapy Aide	15	0	15	257	4	4%	7
Mental Health Service Worker	2	0	2	167	21	23%	8
Dietitian	8	0	8	156	4	4%	7.8

354 Certified Nursing Assistant

% of Days 100%

137 Licensed Practical Nurse

% of Days 100%

11 Other Dietary Services Staff

% of Days 98%

13 RN Director of Nursing

% of Days 88%

11 Clinical Nurse Specialist

% of Days 99%

16 Registered Nurse

% of Days 100%

3 Speech Language Pathologist

% of Days 77%

18 Dental Services Staff

% of Days 70%

6 Physical Therapy Assistant

% of Days 88%

2 Physical Therapy Aide

% of Days 71%

2 Nurse Practitioner

% of Days 66%

1 Administrator

% of Days 64%

9 Respiratory Therapy Technician

% of Days 75%

3 Qualified Social Worker

% of Days 67%

3 Nurse Aide in Training

% of Days 38%

15 Occupational Therapy Aide

% of Days 4%

2 Mental Health Service Worker

% of Days 23%

8 Dietitian

% of Days 4%

View All Staffing Data

Total fines amount $41K

47% lower than State average

State average: $77K

Number of fines 1

50% fewer fines than State average

State average: 2.0

Payment Denials 1

1581% more payment denials than State average

State average: 0.1

Fines amount comparison

This facility $41K

State average $77K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Sep 29, 2023

$41K

Payment Denial Sep 29, 2023

22 days

Last updated: Jan 2026

High-risk clinical events score 4.2

39% better than State average

State average: 6.8

Functional decline score 9.2

26% better than State average

State average: 12.4

Long-stay resident measures

Significantly above average State avg: 4.5

Need for Help with Daily Activities Increased 4.1%

59% better than State average

State average: 10.1%

Walking Ability Worsened 7.1%

36% better than State average

State average: 11.0%

Low Risk Residents with Bowel/Bladder Incontinence 16.3%

In line with State average

State average: 16.0%

Falls with Major Injury 4.1%

70% worse than State average

State average: 2.4%

High Risk Residents with Pressure Ulcers 3.6%

41% better than State average

State average: 6.1%

Urinary Tract Infection 0.0%

100% better than State average

State average: 1.0%

Lost Too Much Weight 2.1%

55% better than State average

State average: 4.6%

Depressive Symptoms 9.3%

17% better than State average

State average: 11.3%

Antipsychotic Use 9.7%

12% better than State average

State average: 11.1%

Pneumococcal Vaccine 71.3%

23% worse than State average

State average: 93.0%

Influenza Vaccine 95.8%

In line with State average

State average: 97.2%

Hospitalizations per 1,000 days 2.13

In line with State average

State average: 2.08

ED visits per 1,000 days 0.56

50% better than State average

State average: 1.12

Short-stay resident measures

Above average State avg: 3.8

Pneumococcal Vaccine 25.8%

67% worse than State average

State average: 78.9%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.2%

Influenza Vaccine 32.3%

60% worse than State average

State average: 80.1%

Re-hospitalized after SNF stay 25.9%

In line with State average

State average: 25.4%

Emergency department visits 10.6%

29% worse than State average

State average: 8.2%

Falls with major injury 1.5%

95% worse than State average

State average: 0.8%

Ability to care for self at discharge 75.7%

41% better than State average

State average: 53.7%

Successful return to home or community 48.5%

In line with State average

State average: 50.6%

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

35% of new residents, often for short stays.

Typical stay 19 days

Medicaid

39% of new residents, often for long-term daily care.

Typical stay 11 - 12 months

Total residents 179

Medicare

10.6% of residents

Medicaid

139

77.7% of residents

Private pay or other

11.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Complete Care At Voorhees, Llc from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 72.3% ↑ 14.8pp vs 2022

Net Patient Income -$841.0K ↑ ~$581.7K vs 2022

Payroll Costs $8.1M ↑ ~$2.3M vs 2022

Operating Margin -5.3% ↑ 6.5pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	91.0%	93.3%	91.6%	92.9%	91.5%	89.9%	87.1%	88.9%	88.7%	73.7%	67.6%	57.6%	72.3%
Beds	190	190	190	190	190	190	190	190	190	190	190	190	190
Net Income	$633,624	$1,800,399	$1,431,472	$2,040,897	$2,532,230	$1,365,070	$1,060,385	-$239,992	-$140,305	-$2,153,682	-$1,809,875	-$1,395,077	-$532,575
Gross Revenue	$17,969,473	$25,788,910	$27,417,320	$27,875,408	$26,922,965	$27,574,627	$27,674,069	$28,348,935	$28,934,316	$25,908,287	$9,165,219	$12,815,270	$16,719,598
Operating Expenses	$12,584,294	$16,545,599	$15,901,517	$15,360,950	$14,260,302	$15,120,560	$14,536,401	$15,593,945	$15,326,483	$17,473,028	$8,415,536	$13,461,062	$16,719,579
Net Patient Income	$612,940	$1,773,135	$1,406,091	$2,017,570	$2,512,016	$1,347,784	$1,045,950	-$253,863	-$152,414	-$2,156,668	-$1,826,942	-$1,422,613	-$840,960
Net Patient Revenue	$13,197,234	$18,318,734	$17,307,608	$17,378,520	$16,772,318	$16,468,344	$15,582,351	$15,340,082	$15,174,069	$15,316,360	$6,588,594	$12,038,449	$15,878,619
Payroll Costs	$6,485,972	$8,840,736	$9,013,372	$8,489,883	$8,322,478	$8,365,845	$7,228,193	$6,951,266	$6,947,844	$8,313,761	$3,234,687	$5,758,787	$8,057,336
Operating Margin %	4.6%	9.7%	8.1%	11.6%	15.0%	8.2%	6.7%	-1.7%	-1.0%	-14.1%	-27.7%	-11.8%	-5.3%
Medicare %	17.4%	18.6%	14.4%	12.9%	10.3%	9.2%	8.7%	6.8%	4.8%	8.5%	4.8%	5.4%	6.3%
Medicaid %	68.2%	64.7%	72.0%	75.9%	69.2%	79.8%	84.9%	87.0%	87.9%	82.5%	89.8%	78.5%	89.6%
Private %	14.4%	16.7%	13.5%	11.2%	20.5%	11.0%	6.4%	6.1%	7.3%	9.0%	5.4%	16.1%	4.2%
Net Patient Revenue/Day	$278	$282	$272	$270	$264	$263	$258	$249	$247	$299	$284	$302	$317
Cost/Day	$265	$255	$250	$238	$225	$242	$241	$253	$249	$341	$362	$337	$333
Avg Length of Stay	96.0 days	107.4 days	118.1 days	162.3 days	203.3 days	209.8 days	185.4 days	195.0 days	183.7 days	157.2 days	115.6 days	169.9 days	163.9 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$15.9M

Net patient income

-$841.0K

For-profit Operated by a single business entity.

Net patient revenue

$15.9M

Net patient income

-$841.0K

Other income

$308.4K

Payroll costs

$8.1M 50.7% of net patient revenue

Other operating costs

$8.7M

Total costs

$16.7M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under Medicaid (39% of admissions), and a typical Medicaid stay runs around 11 - 12 months.

Coverage residents most often arrive under.

Medicare 26%

Private pay 35%

Medicaid 39%

Coverage residents most often leave under.

Medicare 17%

Private pay 41%

Medicaid 42%

0.0 miles from city center Estimated distance in miles from Voorhees's city center to Complete Care At Voorhees, Llc's address, calculated via Google Maps.

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The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.


Complete Care At Voorhees, Llc	NH HC MC PC RC	Voorhees	-	190	-	26	-
Fellowship Village	NH AL HC IL MC	Basking Ridge	-	67	-	25	Studio / 1 Bed / 2 Bed
Complete Care at Chestnut Hill	NH HC NC PC RC	Passaic	-	111	-	86	Private Suites / Semi-Private Suites
Job Haines Home	NH AL HC NC RC	Bloomfield (Bloomfield Avenue)	-	40	-	85	Studio / 1 Bed / Private / Semi-Private Rooms
Bridgeway Care and Rehabilitation Center at Hillsborough	NH	Hillsborough Township (Hillsborough)	-	129	A+	49	-

Nursing Home Explorer

Is Complete Care At Voorhees, Llc in a walkable area?

Complete Care At Voorhees, Llc has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Complete Care At Voorhees, Llc?

According to NJ state health department records, Complete Care At Voorhees, Llc's license number is 60414.

When does Complete Care At Voorhees, Llc's license expire?

According to NJ state health department records, Complete Care At Voorhees, Llc's license expires on January 31, 2026.

What is the occupancy rate at Complete Care At Voorhees, Llc?

Complete Care At Voorhees, Llc's occupancy is 94%.

Does Complete Care At Voorhees, Llc operate as a for-profit or non-profit?

Complete Care At Voorhees, Llc is registered as a for-profit in NJ.

Who is the administrator of Complete Care At Voorhees, Llc?

Ms. SUSAN LOVE is the administrator of Complete Care At Voorhees, Llc.

How many beds does Complete Care At Voorhees, Llc have?

Complete Care At Voorhees, Llc has 190 beds.

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Complete Care At Voorhees, Llc

Overview of Complete Care at Voorhees, LLC

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Officers

Safety & Compliance

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Amenities & Lifestyle

Contact Complete Care At Voorhees, Llc

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Jersey state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

354 Certified Nursing Assistant

137 Licensed Practical Nurse

11 Other Dietary Services Staff

13 RN Director of Nursing

11 Clinical Nurse Specialist

16 Registered Nurse

3 Speech Language Pathologist

18 Dental Services Staff

6 Physical Therapy Assistant

2 Physical Therapy Aide

2 Nurse Practitioner

1 Administrator

9 Respiratory Therapy Technician

3 Qualified Social Worker

3 Nurse Aide in Training

15 Occupational Therapy Aide

2 Mental Health Service Worker

8 Dietitian

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

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