Crestview Nursing & Rehab

Nursing Home, Hospice Care, Independent Living, Memory Care & Palliative Care · Webster City, IA

CMS overall rating

2401 South Des Moines Street, Webster City, Ia 505953099 View map

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Crestview Nursing & Rehab accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Crestview Nursing & Rehab accepts Medicare, Medicaid, and private pay.

Overview of Crestview Nursing & Rehab

Crestview Nursing & Rehab is a 70-bed skilled nursing facility located at 2401 South Des Moines Street in Webster City, Iowa. Administered by Stacy Geopfert, the community provides 24-hour nursing, rehabilitation therapy, and memory care for Hamilton County residents. The facility currently maintains an 83% occupancy rate, which significantly exceeds the Iowa state average of 75.4%.

State and federal regulators currently assign the facility a 2-star overall rating, reflecting “Below Average” performance. Regulatory reports show a per-inspection deficiency rate of 1.3, which is 28% lower than the Iowa average of 1.8. While a November 2025 standard survey identified five citations related to resident dignity and tube feeding monitoring, a subsequent follow-up confirmed the facility returned to substantial compliance with zero new deficiencies. No federal fines or payment denials have been issued to this specific facility in the past three years.

Professional support is guided by a staffing model that delivers 4 hours 7 minutes of daily nursing time per resident—performing above the Iowa average of 3 hours 48 minutes. Registered Nurse (RN) hours are 38 minutes per day, while Licensed Practical Nurse (LPN) hours are 19 minutes. Clinical quality measures carry a 2-star rating, influenced by a high rehospitalization rate of 25.9%, which is above the state mean. Despite these metrics, the nursing staff turnover rate of 31.1% is considerably better than the Iowa average of 44.4%.

The campus environment features a residential atmosphere with independent living apartments also available on-site. Residents have access to physical, occupational, and speech therapy, along with specialized wellness and medication assistance programs. Dining services are designed for flexibility, allowing for family visits and varied mealtime hours.

For local medical needs, the community is situated near Van Diest Medical Center and provides transportation for scheduled appointments.

Prospective residents and their representatives should evaluate the current care planning and infection control protocols during a facility tour. It is advisable to ask the administrator for specific details regarding the corrective actions implemented following the 2025 dignity and safety citations to ensure that nursing coverage meets the resident’s specific clinical or long-term care goals.

Facility Direct Line (515) 832-2727 mwhitmore@crestviewnrc.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 57m per day

vs avg

3 of 6 metrics below state avg

Standout metric Nurse Aide is +26% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	38m per day	▼ 14% State avg: 44m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	19m per day	▼ 46% State avg: 34m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	3h 11m per day	▲ 26% State avg: 2h 32m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 41m per day	▲ 10% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 59% State avg: 2m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	30m per day	■ Avg State avg: 30m per day · National avg: 28m per day

Capacity and availability

342 days

70-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

29 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 58 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

83%

Higher than the Iowa average: 75.4%

Occupied beds

58 / 70

Average occupied beds in Iowa homes 51 beds

Facility TypeFree Standing Nursing Facility / Skilled Nursing Facility

StatusActive

IssuanceJuly 1, 1996

ExpirationJune 1, 2026 Expired

CountyHamilton

License Number400343

CMS Certification Number165463

Certification TypeFALSE

Crestview Nursing & Rehab is administered by Stacy Geopfert.

Rehabilitation Services

Respite Care

24-Hour Staffing

Email sgeopfert@crestviewnrc.com

Fax5158322761

Since 2020 · 6 years of data 44 deficiencies 20 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Iowa state average

Overall vs. IA average

Latest Inspection December 9, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IA Average	vs. IA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	44	27	This facility has 63% more total deficiencies than a typical Iowa assisted living residence (44 vs. IA avg 27).↑ 63% worse
Deficiencies per year Average deficiencies per year since 2020.	7.3	4.5	This facility has 62% more deficiencies per year than a typical Iowa assisted living residence (7.3 vs. IA avg 4.5).↑ 62% worse
Deficiencies per inspection Average deficiencies per inspection.	2.2	1.8	This facility has 22% more deficiencies per inspection than a typical Iowa assisted living residence (2.2 vs. IA avg 1.8).↑ 22% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IA Average	vs. IA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	20	15	This facility has 33% more total inspections than a typical Iowa assisted living residence (20 vs. IA avg 15).↑ 33% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The December 9, 2025 plan of correction was accepted, certifying the facility in substantial compliance effective November 20, 2025.
The November 17, 2025 annual inspection found five deficiencies including failure to treat residents with dignity during meals, untimely PASARR evaluations, care plan issues, tube feeding errors, and infection control lapses.
The January 6, 2025 complaint investigation substantiated failures in pressure ulcer prevention, accident hazard supervision, and timely physician visits for residents.

Show Inspection Reports

Inspections since 2023

Total health inspections 4

State average N/A

Last Health inspection on Nov 2025

Total health citations

State average N/A

Citations per inspection

4.75

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

16 of 19 citations resulted from standard inspections; and 3 of 19 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

2 critical citations State average: N/A

1 serious citation State average: N/A

16 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 3 years)

Infection Control moderate citation Nov 17, 2025

Corrected

Quality of Care moderate citation Nov 17, 2025

Corrected

Care Planning moderate citation Nov 17, 2025

Corrected

Care Planning moderate citation Nov 17, 2025

Corrected

Total staff 103

Employees 66

Contractors 37

Staff to resident ratio 1.72 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 35

Average shift 7.4 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 23,736

Nursing staff breakdown

8.8 hours

9.7 hours

7.4 hours

Contractor staffing

841 contractor hours this quarter

Medical Director: 27 Speech Language Pathologist: 3 Physical Therapy Aide: 2 Physical Therapy Assistant: 1 Occupational Therapy Aide: 1 Respiratory Therapy Technician: 1 Qualified Social Worker: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	51	0	51	16,634	92	100%	7.4
Registered Nurse	5	0	5	2,343	92	100%	8.8
Licensed Practical Nurse	4	0	4	1,611	83	90%	9.7
Dietitian	1	0	1	481	60	65%	8
Clinical Nurse Specialist	1	0	1	475	65	71%	7.3
Nurse Practitioner	1	0	1	463	64	70%	7.2
Administrator	1	0	1	458	61	66%	7.5
Mental Health Service Worker	1	0	1	405	55	60%	7.4
Speech Language Pathologist	0	3	3	240	55	60%	4.3
Physical Therapy Aide	0	2	2	177	51	55%	3.4
Qualified Social Worker	0	1	1	164	59	64%	2.8
Physical Therapy Assistant	0	1	1	100	28	30%	3.6
Respiratory Therapy Technician	0	1	1	72	27	29%	2.7
Occupational Therapy Aide	0	1	1	35	13	14%	2.7
Medical Director	0	27	27	30	27	29%	1.1
Other Dietary Services Staff	1	0	1	26	6	7%	4.4
Occupational Therapy Assistant	0	1	1	24	3	3%	8

51 Certified Nursing Assistant

% of Days 100%

5 Registered Nurse

% of Days 100%

4 Licensed Practical Nurse

% of Days 90%

1 Dietitian

% of Days 65%

1 Clinical Nurse Specialist

% of Days 71%

1 Nurse Practitioner

% of Days 70%

1 Administrator

% of Days 66%

1 Mental Health Service Worker

% of Days 60%

3 Speech Language Pathologist

% of Days 60%

2 Physical Therapy Aide

% of Days 55%

1 Qualified Social Worker

% of Days 64%

1 Physical Therapy Assistant

% of Days 30%

1 Respiratory Therapy Technician

% of Days 29%

1 Occupational Therapy Aide

% of Days 14%

27 Medical Director

% of Days 29%

1 Other Dietary Services Staff

% of Days 7%

1 Occupational Therapy Assistant

% of Days 3%

View All Staffing Data

Total fines amount $25K

48% lower than State average

State average: $48K

Number of fines 2

18% more fines than State average

State average: 1.7

Payment Denials 0

100% fewer payment denials than State average

State average: 0.5

Fines amount comparison

This facility $25K

State average $48K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Jan 6, 2025

$13K

Civil Money Penalty Aug 29, 2023

$12K

Last updated: Jan 2026

High-risk clinical events score 7.5

27% better than State average

State average: 10.2

Functional decline score 14.6

33% better than State average

State average: 21.6

Long-stay resident measures

Below average

Need for Help with Daily Activities Increased 16.0%

15% better than State average

State average: 18.8%

Walking Ability Worsened 13.2%

33% better than State average

State average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence 14.5%

45% better than State average

State average: 26.2%

Falls with Major Injury 3.0%

16% better than State average

State average: 3.6%

High Risk Residents with Pressure Ulcers 2.2%

50% better than State average

State average: 4.4%

Urinary Tract Infection 4.0%

61% worse than State average

State average: 2.5%

Lost Too Much Weight 2.9%

42% better than State average

State average: 5.0%

Depressive Symptoms 1.9%

51% better than State average

State average: 3.9%

Antipsychotic Use 29.8%

57% worse than State average

State average: 19.0%

Pneumococcal Vaccine 94.8%

In line with State average

State average: 94.4%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.3%

Hospitalizations per 1,000 days 1.81

22% worse than State average

State average: 1.48

ED visits per 1,000 days 1.83

12% better than State average

State average: 2.09

Short-stay resident measures

Average

Pneumococcal Vaccine 53.2%

38% worse than State average

State average: 85.1%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.8%

Influenza Vaccine 52.4%

29% worse than State average

State average: 73.3%

Re-hospitalized after SNF stay 31.6%

48% worse than State average

State average: 21.3%

Emergency department visits 9.1%

31% better than State average

State average: 13.1%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 25.7%

52% worse than State average

State average: 53.7%

Successful return to home or community 44.2%

13% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

65% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

15% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

20% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 60

Medicare

1.7% of residents

Medicaid

58.3% of residents

Private pay or other

40% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Crestview Nursing & Rehab from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 77.6% ↑ 13.2pp vs 2022

Net Patient Income -$128.8K ↑ ~$524.8K vs 2022

Payroll Costs $3.3M ↑ ~$594.6K vs 2022

Operating Margin -2.3% ↑ 13.4pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	67.5%	63.9%	62.7%	58.4%	71.9%	91.3%	82.5%	83.0%	80.6%	70.5%	57.7%	64.4%	77.6%
Beds	84	84	84	84	84	70	70	70	70	70	70	70	70
Net Income	$2,507	$149,544	$230,019	$278,836	$454,820	$180,517	-$333,126	-$554,303	-$44,405	-$177,087	-$65,077	-$574,446	-$118,367
Gross Revenue	$3,650,692	$2,214,736	$3,960,544	$3,820,193	$4,502,916	$4,639,573	$4,311,811	$4,106,431	$4,316,158	$4,813,980	$3,843,506	$4,554,281	$5,515,114
Operating Expenses	$3,199,586	$1,720,872	$3,065,942	$2,942,999	$3,473,398	$3,700,535	$4,143,039	$4,425,238	$4,223,109	$4,555,822	$4,253,483	$4,819,206	$5,663,011
Net Patient Income	$43,161	$171,650	$268,815	$356,404	$558,815	$337,408	-$445,580	-$712,429	-$218,690	-$792,292	-$802,027	-$653,600	-$128,823
Net Patient Revenue	$3,242,747	$1,892,522	$3,334,757	$3,299,403	$4,032,213	$4,037,943	$3,697,459	$3,712,809	$4,004,419	$3,763,530	$3,451,456	$4,165,606	$5,534,188
Payroll Costs	$1,981,114	$885,206	$1,590,103	$1,558,898	$1,827,834	$2,018,788	$2,260,384	$2,447,475	$2,477,494	$2,569,994	$2,335,233	$2,676,435	$3,271,084
Operating Margin %	1.3%	9.1%	8.1%	10.8%	13.9%	8.4%	-12.1%	-19.2%	-5.5%	-21.1%	-23.2%	-15.7%	-2.3%
Medicare %	9.3%	8.9%	12.5%	10.9%	7.6%	7.5%	7.5%	4.6%	3.9%	9.0%	6.4%	8.0%	6.1%
Medicaid %	39.1%	35.4%	39.7%	44.3%	54.4%	66.7%	0.0%	0.0%	0.0%	0.0%	65.4%	63.5%	61.1%
Private %	51.6%	55.7%	47.8%	44.8%	38.0%	25.7%	92.5%	95.4%	96.1%	91.0%	28.3%	28.4%	32.8%
Net Patient Revenue/Day	$157	$165	$173	$184	$183	$173	$175	$175	$194	$208	$234	$253	$279
Cost/Day	$155	$150	$159	$164	$158	$158	$197	$209	$205	$252	$288	$293	$286
Avg Length of Stay	98.1 days	114.8 days	325.8 days	255.9 days	265.6 days	260.0 days	226.6 days	347.4 days	290.1 days	291.3 days	590.0 days	288.7 days	342.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$5.5M

Net patient income

-$128.8K

For-profit Corporation

Net patient revenue

$5.5M

Net patient income

-$128.8K

Other income

$10.5K

Payroll costs

$3.3M 59.1% of net patient revenue

Other operating costs

$2.4M

Total costs

$5.7M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (65% of admissions), and a typical Medicare stay runs around 25 days.

Coverage residents most often arrive under.

Medicare 65%

Private pay 15%

Medicaid 20%

Coverage residents most often leave under.

Medicare 43%

Private pay 45%

Medicaid 12%

0.0 miles from city center Estimated distance in miles from Webster City's city center to Crestview Nursing & Rehab's address, calculated via Google Maps.

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The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.


Crestview Nursing & Rehab	NH HC IL MC PC	Webster City	-	70	-	58	-
Ramsey Village Continuing Care	NH AL IL MC RC	Des Moines (Drake)	-	78	-	38	1 bed / 2 bed
Rotary Senior Living	NH AL IL MC	Eagle Grove	-	40	-	24	Private Rooms
Calvin Community	NH AL IL MC	Des Moines (Beaverdale)	-	59	-	61	1 Bed
The Summit at Bettendorf	NH AL IL MC	Bettendorf	-	40	-	11	Studio / 1 Bed / 2 Bed

Nursing Home Explorer

Is Crestview Nursing & Rehab in a walkable area?

Crestview Nursing & Rehab has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Crestview Nursing & Rehab?

According to IA state health department records, Crestview Nursing & Rehab's license number is 400343.

When does Crestview Nursing & Rehab's license expire?

According to IA state health department records, Crestview Nursing & Rehab's license expires on June 1, 2026.

What is the occupancy rate at Crestview Nursing & Rehab?

Crestview Nursing & Rehab's occupancy is 83%.

What is the best email address for Crestview Nursing & Rehab?

The team at Crestview Nursing & Rehab can be reached at sgeopfert@crestviewnrc.com.

Does Crestview Nursing & Rehab operate as a for-profit or non-profit?

Crestview Nursing & Rehab is registered as a for-profit in IA.

Who is the administrator of Crestview Nursing & Rehab?

Stacy Geopfert is the administrator of Crestview Nursing & Rehab.

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Crestview Nursing & Rehab

Overview of Crestview Nursing & Rehab

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Contact Information

Contact Crestview Nursing & Rehab

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

51 Certified Nursing Assistant

5 Registered Nurse

4 Licensed Practical Nurse

1 Dietitian

1 Clinical Nurse Specialist

1 Nurse Practitioner

1 Administrator

1 Mental Health Service Worker

3 Speech Language Pathologist

2 Physical Therapy Aide

1 Qualified Social Worker

1 Physical Therapy Assistant

1 Respiratory Therapy Technician

1 Occupational Therapy Aide

27 Medical Director

1 Other Dietary Services Staff

1 Occupational Therapy Assistant

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

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