Elcor Nursing and Rehabilitation Center in Horseheads, NY

Overview of Elcor Nursing and Rehabilitation Center

Elcor Nursing and Rehabilitation Center is a 305-bed for-profit skilled nursing facility in Horseheads, Chemung County, established in 1965. It provides skilled nursing, short-term rehabilitation, long-term care, memory care for dementia and Alzheimer’s, and independent living across three adjoined buildings. Medicare and Medicaid certified with 86.9 percent occupancy averaging 265 residents, it offers special menus, religious services, beauty parlor, courtyards, and therapeutic activities.

Elcor received conflicting CMS ratings across sources: overall one to four stars; health inspection two to three stars; staffing two to three stars. Recent inspections documented 29 deficiencies, 261 complaints, and 37 citations. Nursing hours average 2.97 per resident daily, below national average of 3.85. The complaint-to-deficiency ratio (261 to 29) is strikingly disproportionate, suggesting systemic operational issues not fully reflected in formal deficiency findings.

Family reviews are sharply polarized. Positive testimonials praise physical therapy outcomes, call-button responsiveness, staff attentiveness, and memory care program quality. Serious negative reports consistently document wet linens, hygiene neglect, kitchen food shortages with limited dietary options, unexplained medication discontinuation and dosage reduction, inadequate response to acute conditions, and delayed meal service during isolation. One family reported resident death from sepsis caused by infected pressure ulcers that developed during the facility stay.

Elcor offers physical therapy, occupational therapy, speech pathology, dental care, and physician oversight. The 59-year operational history and multi-building campus reflect stable administrative structure, yet recent complaint volume and severity patterns raise significant immediate care-quality concerns.

Families must verify current CMS ratings directly, request deficiency remediation documentation, conduct multiple unannounced visits at varying times to assess hygiene and call-button response, review medication protocols with clinical staff, confirm dietary accommodation procedures, obtain written monitoring structures, and request incident reports related to the highest-severity complaints before considering placement.

Facility Direct Line (607) 739-0304

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	19m per day	▼ 55% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	45m per day	■ Avg State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 4m per day	▼ 5% State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 42m per day	▼ 15% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▼ 29% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	8m per day	▼ 71% State avg: 28m per day · National avg: 28m per day

305-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

Walk Score: 62 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

90%

Similar to the New York average: 88.3%

Occupied beds

275 / 305

Average occupied beds in New York homes 166 beds

Facility TypeNursing Home

StatusActive

CountyChemung

License Number0722304N

Elcor Nursing and Rehabilitation Center is legally operated by ELCOR Operating Company, LLC (For Profit).

Owner NameElcor Operating Company, LLC (For Profit)

Rehabilitation Services

Short-Term Rehab

Since 2023 · 3 years of data 0 enforcement actions 28 citations 256 complaints 10 inspections 23 complaint investigations

Inspection Score

1 point above the New York State average for nursing homes (83/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. New York State state average

Overall vs. NY average

Latest Inspection November 14, 2024 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	28	13	This facility has 115% more total citations than a typical New York State nursing home (28 vs. NY avg 13).↑ 115% worse
Health citations Citations related to resident care, clinical practices, and day-to-day operations.	26	20	This facility has 30% more health citations than a typical New York State nursing home (26 vs. NY avg 20).↑ 30% worse
Life safety citations Citations related to building safety — fire prevention, emergency egress, and similar.	2	4	This facility has 50% fewer life safety citations than a typical New York State nursing home (2 vs. NY avg 4).↓ 50% better
Citations per year Average citations per year since 2023.	9.3	4.3	This facility has 116% more citations per year than a typical New York State nursing home (9.3 vs. NY avg 4.3).↑ 116% worse
Citations per inspection Average citations per inspection.	2.8	1.4	This facility has 100% more citations per inspection than a typical New York State nursing home (2.8 vs. NY avg 1.4).↑ 100% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	10	9	This facility has 11% more total inspections than a typical New York State nursing home (10 vs. NY avg 9).↑ 11% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	3	4	This facility has 25% fewer inspections with citations than a typical New York State nursing home (3 vs. NY avg 4).↓ 25% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	30%	44%	This facility has 14 percentage points lower inspection citation rate than a typical New York State nursing home (30% vs. NY avg 44%).↓ 14% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	256	79	This facility has 224% more total complaints than a typical New York State nursing home (256 vs. NY avg 79).↑ 224% worse
Complaints per year Average complaints per year since 2023.	85.3	26.3	This facility has 224% more complaints per year than a typical New York State nursing home (85.3 vs. NY avg 26.3).↑ 224% worse
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.93	0.50	This facility has 86% more complaints per bed than a typical New York State nursing home (0.93 vs. NY avg 0.5).↑ 86% worse
Complaint investigations On-site investigations triggered by complaints filed with New York State regulators.	23	15	This facility has 53% more complaint investigations than a typical New York State nursing home (23 vs. NY avg 15).↑ 53% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

November 14, 2024 complaint survey found 3 deficiencies in accident hazards, reporting alleged violations, and resident rights, all corrected by January 15, 2025.
December 1, 2023 complaint survey cited 25 deficiencies including infection control, food sanitation, and multiple life safety code issues, all corrected by January 26, 2024.
October 10, 2023 Covid-19 survey found one widespread deficiency for failure to report to the national health safety network, not corrected at time of report.

Show Inspection Reports

Employee Flu Vaccination Rate: 86%

Percentage of facility employees vaccinated against influenza.

Long-stay resident measures

Above average

Hospitalizations per 1,000 days 0.97

43% better than New York State average

New York State average: 1.71

ED visits per 1,000 days 1.52

13% worse than New York State average

New York State average: 1.35

Short-stay resident measures

Significantly below average

Re-hospitalized after SNF stay 22.3%

8% worse than New York State average

New York State average: 20.6%

Emergency department visits 9.1%

6% better than New York State average

New York State average: 9.7%

Falls with major injury 0.0%

100% better than New York State average

New York State average: 0.8%

Ability to care for self at discharge 22.2%

59% worse than New York State average

New York State average: 53.7%

Successful return to home or community 39.5%

22% worse than New York State average

New York State average: 50.6%

0.0 miles from city center Estimated distance in miles from Horseheads's city center to Elcor Nursing and Rehabilitation Center's address, calculated via Google Maps.

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Compare Nursing Homes around New York State

The information below is reported by the New York State Department of Health.

4 facilities compared · CMS & NY Dept. of Health data


Edna Tina Wilson Living Center	NH HC MC	Rochester (Island Cottage Road)	120 Facility 120 NY AVG 160 Rank #412 / 748	98.3% Facility 98.3% NY AVG 88.3% Rank #17 / 436	+11%	4.83 Facility 4.83 NY AVG 3.58 Rank #21 / 407		-56%	+35%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	86 Facility 86 NY AVG 83 Rank #242 / 593	5 Facility 5 NY AVG 18.5 Rank #15 / 414	1.7 Facility 1.7 NY AVG 5.1 Rank #10 / 414	-	118	-	2 Facility 2 NY AVG 63 Rank #1144 / 1173	Sandra Loan	$12.9M Facility $12.9M NY AVG $32.0M Rank #312 / 403	$11.1M Facility $11.1M NY AVG $10.7M Rank #255 / 403	85.5% Facility 85.5% NY AVG 37% Rank #44 / 403	335769
Amsterdam Nursing Home	NH	New York City (Manhattan)	409 Facility 409 NY AVG 160 Rank #23 / 748	98.0% Facility 98.0% NY AVG 88.3% Rank #107 / 436	+11%	3.25 Facility 3.25 NY AVG 3.58 Rank #212 / 407		+5%	-9%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	78 Facility 78 NY AVG 83 Rank #382 / 593	14 Facility 14 NY AVG 18.5 Rank #153 / 414	7.0 Facility 7.0 NY AVG 5.1 Rank #339 / 414	-	402	A+	93 Facility 93 NY AVG 63 Rank #192 / 1173	Judith Fenster	$81.1M Facility $81.1M NY AVG $32.0M Rank #19 / 403	$30.1M Facility $30.1M NY AVG $10.7M Rank #25 / 403	37.1% Facility 37.1% NY AVG 37% Rank #245 / 403	335570
Massapequa Center Rehabilitation & Nursing	NH ADC PC	Amityville (Louden Avenue)	320 Facility 320 NY AVG 160 Rank #45 / 748	89.1% Facility 89.1% NY AVG 88.3% Rank #242 / 436	+1%	3.01 Facility 3.01 NY AVG 3.58 Rank #271 / 407		-14%	-16%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	75 Facility 75 NY AVG 83 Rank #436 / 593	11 Facility 11 NY AVG 18.5 Rank #94 / 414	5.5 Facility 5.5 NY AVG 5.1 Rank #266 / 414	-	290	-	62 Facility 62 NY AVG 63 Rank #680 / 1173	Aharon Bleier	$58.5M Facility $58.5M NY AVG $32.0M Rank #34 / 403	$28.0M Facility $28.0M NY AVG $10.7M Rank #42 / 403	47.8% Facility 47.8% NY AVG 37% Rank #248 / 403	335213
Van Duyn Center for Rehabilitation and Nursing	NH	Syracuse (West Seneca Turnpike)	513 Facility 513 NY AVG 160 Rank #12 / 748	69.8% Facility 69.8% NY AVG 88.3% Rank #390 / 436	-21%	4.77 Facility 4.77 NY AVG 3.58 Rank #21 / 407	-	-49%	+33%	$750.3k Facility $750.3k NY AVG $67.6k Rank #415 / 415	62 Facility 62 NY AVG 83 Rank #580 / 593	65 Facility 65 NY AVG 18.5 Rank #411 / 414	8.1 Facility 8.1 NY AVG 5.1 Rank #380 / 414	7	358	A+	8 Facility 8 NY AVG 63 Rank #1097 / 1173	Jack Augenstein	$40.8M Facility $40.8M NY AVG $32.0M Rank #36 / 403	$21.6M Facility $21.6M NY AVG $10.7M Rank #58 / 403	52.9% Facility 52.9% NY AVG 37% Rank #324 / 403	335184

Nursing Home Explorer

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

Who is the owner of Elcor Nursing and Rehabilitation Center?

Elcor Nursing and Rehabilitation Center is legally operated by ELCOR Operating Company, LLC (For Profit).

Is Elcor Nursing and Rehabilitation Center in a walkable area?

Elcor Nursing and Rehabilitation Center has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Elcor Nursing and Rehabilitation Center?

According to NY state health department records, Elcor Nursing and Rehabilitation Center's license number is 0722304N.

What is the occupancy rate at Elcor Nursing and Rehabilitation Center?

Elcor Nursing and Rehabilitation Center's occupancy is 90%.

How many beds does Elcor Nursing and Rehabilitation Center have?

Elcor Nursing and Rehabilitation Center has 305 beds.

Has Elcor Nursing and Rehabilitation Center had any recent citations?

Elcor Nursing and Rehabilitation Center has had 28 recently reported citations.

Are there photos of Elcor Nursing and Rehabilitation Center?

Yes — there is 1 photo of Elcor Nursing and Rehabilitation Center in the photo gallery on this page.

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Elcor Nursing and Rehabilitation Center