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Elcor Nursing and Rehabilitation Center is a 305-bed for-profit skilled nursing facility in Horseheads, Chemung County, established in 1965. It provides skilled nursing, short-term rehabilitation, long-term care, memory care for dementia and Alzheimer’s, and independent living across three adjoined buildings. Medicare and Medicaid certified with 86.9 percent occupancy averaging 265 residents, it offers special menus, religious services, beauty parlor, courtyards, and therapeutic activities.
Elcor received conflicting CMS ratings across sources: overall one to four stars; health inspection two to three stars; staffing two to three stars. Recent inspections documented 29 deficiencies, 261 complaints, and 37 citations. Nursing hours average 2.97 per resident daily, below national average of 3.85. The complaint-to-deficiency ratio (261 to 29) is strikingly disproportionate, suggesting systemic operational issues not fully reflected in formal deficiency findings.
Family reviews are sharply polarized. Positive testimonials praise physical therapy outcomes, call-button responsiveness, staff attentiveness, and memory care program quality. Serious negative reports consistently document wet linens, hygiene neglect, kitchen food shortages with limited dietary options, unexplained medication discontinuation and dosage reduction, inadequate response to acute conditions, and delayed meal service during isolation. One family reported resident death from sepsis caused by infected pressure ulcers that developed during the facility stay.
Elcor offers physical therapy, occupational therapy, speech pathology, dental care, and physician oversight. The 59-year operational history and multi-building campus reflect stable administrative structure, yet recent complaint volume and severity patterns raise significant immediate care-quality concerns.
Families must verify current CMS ratings directly, request deficiency remediation documentation, conduct multiple unannounced visits at varying times to assess hygiene and call-button response, review medication protocols with clinical staff, confirm dietary accommodation procedures, obtain written monitoring structures, and request incident reports related to the highest-severity complaints before considering placement.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 19m per day | ▼ 55% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 45m per day | ■ Avg State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 4m per day | ▼ 5% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 42m per day | ▼ 15% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ▼ 29% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 8m per day | ▼ 71% State avg: 28m per day · National avg: 28m per day |
Similar to the New York average: 88.3%Elcor Nursing and Rehabilitation Center is legally operated by ELCOR Operating Company, LLC (For Profit).
In New York State, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York State state average. The score below shows how many points this facility sits above or below the typical New York State nursing home score (the benchmark); higher is better.
1 point above the New York State average for nursing homes (83/100)
Inspection score: 84 out of 100. Letter grade B. 1 point above the New York State average for nursing homes (83/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 28 | 13 | This facility has 115% more total citations than a typical New York State nursing home (28 vs. NY avg 13).↑ 115% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 26 | 20 | This facility has 30% more health citations than a typical New York State nursing home (26 vs. NY avg 20).↑ 30% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 2 | 4 | This facility has 50% fewer life safety citations than a typical New York State nursing home (2 vs. NY avg 4).↓ 50% better |
|
Citations per year
Average citations per year since 2023.
| 9.3 | 4.3 | This facility has 116% more citations per year than a typical New York State nursing home (9.3 vs. NY avg 4.3).↑ 116% worse |
|
Citations per inspection
Average citations per inspection.
| 2.8 | 1.4 | This facility has 100% more citations per inspection than a typical New York State nursing home (2.8 vs. NY avg 1.4).↑ 100% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 9 | This facility has 11% more total inspections than a typical New York State nursing home (10 vs. NY avg 9).↑ 11% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 3 | 4 | This facility has 25% fewer inspections with citations than a typical New York State nursing home (3 vs. NY avg 4).↓ 25% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 30% | 44% | This facility has 14 percentage points lower inspection citation rate than a typical New York State nursing home (30% vs. NY avg 44%).↓ 14% better |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 256 | 79 | This facility has 224% more total complaints than a typical New York State nursing home (256 vs. NY avg 79).↑ 224% worse |
|
Complaints per year
Average complaints per year since 2023.
| 85.3 | 26.3 | This facility has 224% more complaints per year than a typical New York State nursing home (85.3 vs. NY avg 26.3).↑ 224% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.93 | 0.50 | This facility has 86% more complaints per bed than a typical New York State nursing home (0.93 vs. NY avg 0.5).↑ 86% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York State regulators.
| 23 | 15 | This facility has 53% more complaint investigations than a typical New York State nursing home (23 vs. NY avg 15).↑ 53% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
0.97
43% better than New York State averageNew York State average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.52
13% worse than New York State averageNew York State average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.3%
8% worse than New York State averageNew York State average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.1%
6% better than New York State averageNew York State average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New York State averageNew York State average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
22.2%
59% worse than New York State averageNew York State average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
39.5%
22% worse than New York State averageNew York State average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
0.0 miles from city center
Estimated distance in miles from Horseheads's city center to Elcor Nursing and Rehabilitation Center's address, calculated via Google Maps.
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Elcor Nursing and Rehabilitation Center is located in Horseheads, New York.
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The information below is reported by the New York State Department of Health.
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The legal owner and operator of Elcor Nursing and Rehabilitation Center is ELCOR Operating Company, LLC (For Profit).
Elcor Nursing and Rehabilitation Center has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to NY state health department records, Elcor Nursing and Rehabilitation Center's license number is 0722304N.
Elcor Nursing and Rehabilitation Center's occupancy is 90%.
Elcor Nursing and Rehabilitation Center has 305 beds.
Elcor Nursing and Rehabilitation Center has had 28 recently reported deficiencies.
Yes — there is 1 photo of Elcor Nursing and Rehabilitation Center in the photo gallery on this page.
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