Show Inspection Reports
Total health inspections
14
Louisiana average 6.5
Last Health inspection on Jun 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Nursing Home
Ferncrest Manor
Ferncrest Manor Living Center is a nursing home that excels in providing quality-care. The nursing home is committed to assisting its residents with their everyday living in a way that’s hassle-free and rewarding. Ferncrest practices its person-centered approach with enriching activities that contribute to a high success rate for recovery.
Nursing home residents receive quality therapy and other specific treatment plans that also can protect and serve the needs of its seniors. Personal care and assistance with everyday living are supported by the staff. Residents are encouraged to take part in stimulating social activities such as art and crafts, bingo, card games, and field trips.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
200
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
55.2%
Residents per day (avg)
114
Occupancy rate
55.2%
Residents per day (avg)
114
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
9% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
42% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
48% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$12.3M
Profit
$896.1K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$12,347,705.00
Profit
$896,111.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.4M
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Inspection History
In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
Health Inspection History
Inspections
Total health citations
74
Louisiana average 25.7
Citations per inspection
5.29
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
37 of 74 citations resulted from standard inspections; and 37 of 74 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
5
5
355% worse than Louisiana averageLouisiana average: 1.1
Serious Health citations
1
1
100% worse than Louisiana averageLouisiana average: 0.5
5 critical citations
1 serious citation
68 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 24, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 24, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 24, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 24, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jun 24, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jun 24, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 29, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 29, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around New Orleans The information below is reported by the Louisiana Department of Health, Health Standards Section.
Bayside Healthcare Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Gretna
151
57.1%
-20%
3.13
-24%
0
21
0
95
-
17
Hometown Healthcare Management
$8,4M
$3,7M
43.5%
195309
-
St. Margaret’s Family of Care
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
New Orleans (Mid-City)
112
87.4%
+22%
4.17
+1%
0
38
0
97
A+
88
The St. Margaret's Daughters
$12,0M
$4,5M
37.3%
195437
Private / Semi-Private Rooms
Ferncrest Manor
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
New Orleans (New Orleans East Area)
200
55.2%
-23%
2.44
-41%
3
74
6
114
A+
0
Nunez, Lexis
$9,7M
$5,0M
51.1%
195214
-
Audubon Retirement Village
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
New Orleans (Audubon)
-
-
-
-
-
0
0
0
-
-
73
-
-
-
-
-
Private Rooms
Ferncrest Manor Living Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
New Orleans
200
-
-
-
-
0
0
0
-
-
-
-
-
-
-
-
-
Places of interest near Ferncrest Manor
11.3 miles from city center — 11.03 miles to nearest hospital (LCMC Health Center)
14500 Hayne Blvd, New Orleans, LA 70128
Calculate Travel Distance to Ferncrest Manor
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
144
Employees
134
Contractors
10
Staff to resident ratio
1.21:1
23% worse than Louisiana averageLouisiana average ratio: 1.56:1
Avg staff/day
54
Average shift
7 hours
15% worse than Louisiana averageLouisiana average: 8.2 hours
Total staff hours (quarter)
34,409
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
55
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
4.3%
1,496 contractor hours this quarter
Physical Therapy Assistant: 4
Speech Language Pathologist: 2
Respiratory Therapy Technician: 1
Physical Therapy Aide: 1
Qualified Social Worker: 1
Therapeutic Recreation Specialist: 1
Staff by category
| Certified Nursing Assistant | 55 | 0 | 55 | 16,410 | 91 | 100% | 9 |
| Licensed Practical Nurse | 33 | 0 | 33 | 7,009 | 91 | 100% | 7.1 |
| Qualified Activities Professional | 22 | 0 | 22 | 5,412 | 91 | 100% | 8.9 |
| Registered Nurse | 8 | 0 | 8 | 1,865 | 87 | 96% | 6.5 |
| Dietitian | 2 | 0 | 2 | 901 | 67 | 74% | 7.4 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 523 | 61 | 67% | 8.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 510 | 61 | 67% | 8.4 |
| Nurse Practitioner | 1 | 0 | 1 | 509 | 62 | 68% | 8.2 |
| Qualified Social Worker | 0 | 1 | 1 | 439 | 59 | 65% | 7.4 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 298 | 52 | 57% | 5.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 234 | 42 | 46% | 5.6 |
| Physical Therapy Assistant | 0 | 4 | 4 | 156 | 27 | 30% | 5.8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 108 | 14 | 15% | 7.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 37 | 5 | 5% | 6.1 |
| Administrator | 11 | 0 | 11 | 0 | 91 | 100% | 0 |
55 Certified Nursing Assistant
% of Days
100%
33 Licensed Practical Nurse
% of Days
100%
22 Qualified Activities Professional
% of Days
100%
8 Registered Nurse
% of Days
96%
2 Dietitian
% of Days
74%
1 Respiratory Therapy Technician
% of Days
67%
1 Mental Health Service Worker
% of Days
67%
1 Nurse Practitioner
% of Days
68%
1 Qualified Social Worker
% of Days
65%
1 Clinical Nurse Specialist
% of Days
57%
1 Physical Therapy Aide
% of Days
46%
4 Physical Therapy Assistant
% of Days
30%
1 Therapeutic Recreation Specialist
% of Days
15%
2 Speech Language Pathologist
% of Days
5%
11 Administrator
% of Days
100%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
119 residents
Residents by payment source
Medicare
5 residents (4.2%)
Medicaid
111 residents (93.3%)
Private pay or other
3 residents (2.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
28% better than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.2
50% better than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.4%
Percent of long-stay residents whose need for help with daily activities has increased
15.4%
25% better than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.7%
Percent of long-stay residents whose ability to move independently worsened
11.7%
50% better than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.5%
79% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
87% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
11.5%
Percent of long-stay high risk residents with pressure ulcers
11.5%
81% worse than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.2%
Percent of long-stay residents with a urinary tract infection
0.2%
92% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.9%
Percent of long-stay residents who lose too much weight
2.9%
43% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.6%
Percent of long-stay residents who have depressive symptoms
1.6%
In line with Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
22.2%
Percent of long-stay residents who received an antipsychotic medication
22.2%
9% worse than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
8% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
8% worse than Louisiana averageLouisiana average: 94.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.52
Number of hospitalizations per 1,000 long-stay resident days.
3.52
35% worse than Louisiana averageLouisiana average: 2.61
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.64
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.64
41% better than Louisiana averageLouisiana average: 2.77
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
19% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
68% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
16.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
16.7%
78% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$403K
291% higher than Louisiana averageLouisiana average: $103K
Number of fines
3
48% more fines than Louisiana averageLouisiana average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
226% more payment denials than Louisiana averageLouisiana average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$403K
Louisiana average
$103K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 26, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 26, 2024
$51K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2024
$231K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 12, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 12, 2024
60 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2023
$120K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Ferncrest Manor based on CMS SNF Cost Reports.
Occupancy Rate
55.2%
↓ 2.6pp vs 2022
Net Income
$896,111
↑ ~$1.5M vs 2022
Total Payroll
$6,214,703
↑ ~$166K vs 2022
Profit Margin
9.2%
↑ 15.5pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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