Total health inspections
14
Louisiana average 6.5
Last Health inspection on Jun 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Nursing Home
Ferncrest Manor
Ferncrest Manor Living Center is a nursing home that excels in providing quality-care. The nursing home is committed to assisting its residents with their everyday living in a way that’s hassle-free and rewarding. Ferncrest practices its person-centered approach with enriching activities that contribute to a high success rate for recovery.
Nursing home residents receive quality therapy and other specific treatment plans that also can protect and serve the needs of its seniors. Personal care and assistance with everyday living are supported by the staff. Residents are encouraged to take part in stimulating social activities such as art and crafts, bingo, card games, and field trips.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
200
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
55.2%
Residents per day (avg)
114
Occupancy rate
55.2%
Residents per day (avg)
114
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
9% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
42% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
48% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$12.3M
Profit
$896.1K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$12,347,705.00
Profit
$896,111.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.4M
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Health Inspection History
Inspections
Total health citations
74
Citations per inspection
5.29
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
37 of 74 citations resulted from standard inspections; and 37 of 74 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
5
5
355% worse than Louisiana averageLouisiana average: 1.1
Serious Health citations
1
1
100% worse than Louisiana averageLouisiana average: 0.5
5 critical citations
1 serious citation
68 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Jun 24, 2025
Corrected
Care Planning moderate citation
Jun 24, 2025
Corrected
Resident Rights moderate citation
Jun 24, 2025
Corrected
Administration moderate citation
May 29, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around New Orleans
The information below is reported by the Louisiana Department of Health, Health Standards Section.
Bayside Healthcare Center
-12%
-24%
-20%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Gretna
151
-
17
HOMETOWN HEALTHCARE MANAGEMENT
57.1%
$8,420,624.00
$3,664,640.00
43.5%
95
3.1343
-
21
-
-12%-24%-20%-
St. Margaret’s Family of Care
-14%
+1%
+22%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Home Care
HC
Hospice Care
New Orleans (Mid-City)
112
A+
88
THE ST. MARGARET'S DAUGHTERS
87.4%
$11,997,349.00
$4,470,226.00
37.3%
97.30
4.1713
-
38
-
-14%+1%+22%Private / Semi-Private Rooms
Ferncrest Manor
+23%
-41%
-23%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
New Orleans (New Orleans East Area)
200
A+
0
NUNEZ, LEXIS
55.2%
$9,706,417.00
$4,961,791.00
51.1%
113.80
2.4413
3
74
6
+23%-41%-23%-
Audubon Retirement Village
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
New Orleans (Audubon)
-
-
73
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms
Ferncrest Manor Living Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
LA 70128
200
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Bayside Healthcare Center
Type of care:
SNF
AL
Community:
Gretna
Bed Count:
151
Operator:
HOMETOWN HEALTHCARE MANAGEMENT
CCN:
195309
Occupancy:
57.1%
Home Revenue:
$8,420,624.00
Payroll Costs:
$3,664,640.00
Payroll %:
43.5%
Avg Residents/Day:
95
Overall Rating:
Adj Nurse Hours:
3.1343
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
21
RN share vs State Avg:
-12%
-12%
Staffing vs State Avg:
-24%
-24%
Occupancy vs State Avg:
-20%
-20%
St. Margaret’s Family of Care
Type of care:
SNF
AL
HC
HC
Community:
New Orleans (Mid-City)
Bed Count:
112
Operator:
THE ST. MARGARET'S DAUGHTERS
CCN:
195437
Occupancy:
87.4%
Home Revenue:
$11,997,349.00
Payroll Costs:
$4,470,226.00
Payroll %:
37.3%
Avg Residents/Day:
97.30
Overall Rating:
Adj Nurse Hours:
4.1713
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
38
RN share vs State Avg:
-14%
-14%
Staffing vs State Avg:
+1%
+1%
Occupancy vs State Avg:
+22%
+22%
Bed Options:
Private / Semi-Private Rooms
Ferncrest Manor
Type of care:
SNF
AL
Community:
New Orleans (New Orleans East Area)
Bed Count:
200
Operator:
NUNEZ, LEXIS
CCN:
195214
Occupancy:
55.2%
Home Revenue:
$9,706,417.00
Payroll Costs:
$4,961,791.00
Payroll %:
51.1%
Avg Residents/Day:
113.80
Overall Rating:
Adj Nurse Hours:
2.4413
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
74
Severe Citations:
6
RN share vs State Avg:
+23%
+23%
Staffing vs State Avg:
-41%
-41%
Occupancy vs State Avg:
-23%
-23%
Places of interest near Ferncrest Manor
11.3 miles from city center — 11.03 miles to nearest hospital (LCMC Health Center)
14500 Hayne Blvd, New Orleans, LA 70128
Calculate Travel Distance to Ferncrest Manor
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
144
Total Staff
134
Employees
10
Contractors
34,409
Total Hours (Quarter)
54
Avg Staff/Day
7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 8 | 6.5 | No |
| Licensed Practical Nurse | 33 | 7.1 | No |
| Certified Nursing Assistant | 55 | 9 | No |
Staff by Category
Administration ⓘ
11 staff
0hs shift avg
Nursing Staff ⓘ
96 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
2 staff
7.1hs shift avg
Therapy Services ⓘ
8 staff
7hs shift avg
Activities & Recreation ⓘ
23 staff
8.8hs shift avg
Social Services ⓘ
1 staff
7.4hs shift avg
Dietary Services ⓘ
2 staff
7.4hs shift avg
Other Services ⓘ
1 staff
8.4hs shift avg
Contractor Analysis
4.3%
of total hours from contractors
1,496 contractor hours this quarter
Respiratory Therapy Technician: 1
Physical Therapy Aide: 1
Qualified Social Worker: 1
Physical Therapy Assistant: 4
Speech Language Pathologist: 2
Therapeutic Recreation Specialist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 55 | 0 | 55 | 16,410 | 91 | 100% | 9 |
| Licensed Practical Nurse | 33 | 0 | 33 | 7,009 | 91 | 100% | 7.1 |
| Qualified Activities Professional | 22 | 0 | 22 | 5,412 | 91 | 100% | 8.9 |
| Registered Nurse | 8 | 0 | 8 | 1,865 | 87 | 96% | 6.5 |
| Dietitian | 2 | 0 | 2 | 901 | 67 | 74% | 7.4 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 523 | 61 | 67% | 8.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 510 | 61 | 67% | 8.4 |
| Nurse Practitioner | 1 | 0 | 1 | 509 | 62 | 68% | 8.2 |
| Qualified Social Worker | 0 | 1 | 1 | 439 | 59 | 65% | 7.4 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 298 | 52 | 57% | 5.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 234 | 42 | 46% | 5.6 |
| Physical Therapy Assistant | 0 | 4 | 4 | 156 | 27 | 30% | 5.8 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 108 | 14 | 15% | 7.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 37 | 5 | 5% | 6.1 |
| Administrator | 11 | 0 | 11 | 0 | 91 | 100% | 0 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
119 residents
Residents by payment source
Medicare
5 residents (4.2%)
Medicaid
111 residents (93.3%)
Private pay or other
3 residents (2.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
28% better than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.2
50% better than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.4%
Percent of long-stay residents whose need for help with daily activities has increased
15.4%
25% better than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.7%
Percent of long-stay residents whose ability to move independently worsened
11.7%
50% better than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.5%
79% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
Percent of long-stay residents experiencing one or more falls with major injury
0.5%
87% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
11.5%
Percent of long-stay high risk residents with pressure ulcers
11.5%
81% worse than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.2%
Percent of long-stay residents with a urinary tract infection
0.2%
92% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.9%
Percent of long-stay residents who lose too much weight
2.9%
43% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.6%
Percent of long-stay residents who have depressive symptoms
1.6%
In line with Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
22.2%
Percent of long-stay residents who received an antipsychotic medication
22.2%
9% worse than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
8% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
8% worse than Louisiana averageLouisiana average: 94.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.52
Number of hospitalizations per 1,000 long-stay resident days.
3.52
35% worse than Louisiana averageLouisiana average: 2.61
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.64
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.64
41% better than Louisiana averageLouisiana average: 2.77
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
19% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
68% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
16.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
16.7%
78% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$403K
291% higher than Louisiana averageLouisiana average: $103K
Number of fines
3
48% more fines than Louisiana averageLouisiana average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
226% more payment denials than Louisiana averageLouisiana average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$403K
Louisiana average
$103K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 26, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 26, 2024
$51K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 12, 2024
$231K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 12, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 12, 2024
60 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2023
$120K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Ferncrest Manor based on CMS SNF Cost Reports.
Occupancy Rate
55.2%
↓ 2.6pp vs 2022
Net Income
$896,111
↑ ~$1.5M vs 2022
Total Payroll
$6,214,703
↑ ~$166K vs 2022
Profit Margin
9.2%
↑ 15.5pp vs 2022
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