Florence Hand Home
Nursing Home, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Lagrange, GA
Florence Hand Home
Nursing Home, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Lagrange, GA
Florence Hand Home is a 150-bed skilled nursing facility located in LaGrange, Troup County, Georgia, serving residents across Troup County and surrounding areas. Operated as a government-funded facility with 46 years of operational history, it provides subacute rehabilitation, long-term care, and specialized nursing services. Current occupancy stands at 72%. The facility is car-dependent with a Walk Score of 9, located 6.7 miles from LaGrange’s city center. As a Medicare/Medicaid certified facility, Florence Hand Home maintains federal CMS quality ratings.
Florence Hand Home emphasizes personalized, physician-supervised care with specialized rehabilitation programs: physical, occupational, and speech therapy; cardiac and pulmonary rehabilitation; orthopedic care; stroke recovery; memory care; and wound and respiratory care. Hospice and palliative services address end-of-life and comfort-focused care. Staffing includes 16 registered nurses, 40 licensed practical nurses, and 90 certified nursing aides, providing 4 hours 4 minutes of nursing care per resident daily—13% above Georgia’s state average. The facility maintains A+ Better Business Bureau accreditation, reflecting operational standards and customer satisfaction.
Over nine years of inspections, Florence Hand Home averaged 1.7 deficiencies annually—26% better than Georgia’s average of 2.3 per year. The most recent inspection in September 2024 found zero deficiencies, with a revisit confirming correction of all citations from July 2024, which included dining assistance failures, unsafe chemical storage in a resident room, and improper kitchen food labeling. Life Safety Code and Emergency Preparedness standards remained compliant throughout 2024. An enforcement action for incomplete COVID-19 reporting was documented in August 2022; the facility has since demonstrated compliance with infection control requirements.
CMS quality ratings exceed state averages across all dimensions: health inspection performance is 49% above average, staffing 78% above average, and quality measures 33% above average. Resident outcomes are favorable. High-risk clinical event scores run 29% better than state average, functional decline scores 24% better. Pressure ulcer rates in high-risk residents are 31% below state average.
Florence Hand Home suits residents and families seeking skilled nursing with specialized rehabilitation in an established facility demonstrating strong staffing, above-average clinical performance, and consistent compliance. The facility’s 46-year operational history and government funding provide stability and community integration. Families should discuss current occupancy and service availability directly with the facility before admission.
150-bed community Rank #67 / 661Bed count — State benchmarkedThis home is ranked 67th out of 661 homes we track in Georgia for bed count. Shows this facility's certified or reported bed count compared to other Georgia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Georgia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
46 years in operation Rank #71 / 671Years in operation — State benchmarkedThis home is ranked 71st out of 671 homes we track in Georgia for years in operation. Shows how long this facility has been in operation compared to other Georgia facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Georgia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 9 / 100 Rank #736 / 838Walk Score — State benchmarkedThis home is ranked 736th out of 838 homes we track in Georgia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Georgia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Georgia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeNursing Home
StatusSnf/Nf Dual Cert
IssuanceApril 22, 1981
CountyTroup
Florence Hand Home is administered by Ms. Elizabeth Fritchely.
Rehabilitation Services
Respite Care
Short-Term Rehab
24-Hour Staffing
Email
lambethro@wghealth.org
Library
ActivitiesA monthly schedule of recreational programs and activities is planned, including musical entertainment, games, exercise, and community outings
Wellness Program
Specific ProgramsPhysical Therapy, Occupational Therapy, Speech Therapy, Cardiac and Pulmonary Rehab, Telemetry Monitoring, Orthopedic Rehab, Hip Repair/Joint Replacement Recovery, Stroke Recovery Program, Memory Care/Dementia/Alzheimers, Wound Care, Respiratory Care, Tracheostomy Care, Recreational Therapy & Activities, Social Services & Discharge Planning, Hospice/Palliative Care
Inspection History
In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.
Since 2017 · 9 years of data
These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability.
15 deficiencies
25 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2017 vs. Georgia state average
Overall vs. GA average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Georgia average:
• Total deficiencies (40% below)
• Deficiencies per inspection (60% below)
• Total deficiencies (40% below)
• Deficiencies per inspection (60% below)
Deficiencies
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
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Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 15 | 25 | This facility has 40% fewer total deficiencies than a typical Georgia nursing home (15 vs. GA avg 25).↓ 40% better |
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Deficiencies per inspection
Average deficiencies per inspection.
| 0.6 | 1.5 | This facility has 60% fewer deficiencies per inspection than a typical Georgia nursing home (0.6 vs. GA avg 1.5).↓ 60% better |
Inspections
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
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Total inspections
Combined count of all inspections conducted at this facility.
| 25 | 17 | This facility has had 47% more total inspections than the Georgia average (25 vs. GA avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↑ 47% more |
Places of interest near Florence Hand Home
6.7 miles from city center
Estimated distance in miles from Lagrange's city center to Florence Hand Home's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the GA Dept. of Community Health (DCH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Georgia average is: 54.8% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Magnolia Manor Methodist Nsg C | NH AL IL MC RC SNF | Americus | 238
Facility
238
GA AVG
87
Rank
#12 / 661 |
58.4%
Facility
58.4%
GA AVG
80.3%
Rank
#138 / 152 | -27% | 3.32
Facility
3.32
GA AVG
3.56
Rank
#104 / 180 | -39% | -7% | $0
Facility
$0
GA AVG
$38.9k
Rank
#1 / 184 | 8
Facility
8
GA AVG
16.6
Rank
#32 / 183 | 4.0
Facility
4.0
GA AVG
4.7
Rank
#70 / 183 | - | 139 | - |
73
Facility
73
GA AVG
41
Rank
#58 / 838 | Brad Fussell | $13.0MFiscal year ending 06/2024
Facility
$13.0MFiscal year ending 06/2024
GA AVG
$12.8M
Rank
#55 / 169 | $8.0MFiscal year ending 06/2024
Facility
$8.0MFiscal year ending 06/2024
GA AVG
$5.7M
Rank
#28 / 169 | 61.5%Fiscal year ending 06/2024
Facility
61.5%Fiscal year ending 06/2024
GA AVG
54.8%
Rank
#32 / 169 | 115004 | ||||
| Camellia Gardens of Life Care | NH SNF | Thomasville | 83
Facility
83
GA AVG
87
Rank
#321 / 661 |
85.5%
Facility
85.5%
GA AVG
80.3%
Rank
#72 / 152 | +6% | 3.90
Facility
3.90
GA AVG
3.56
Rank
#32 / 180 | +26% | +10% | $7.0k
Facility
$7.0k
GA AVG
$38.9k
Rank
#125 / 184 | 11
Facility
11
GA AVG
16.6
Rank
#55 / 183 | 3.7
Facility
3.7
GA AVG
4.7
Rank
#62 / 183 | - | 71 | A+ |
72
Facility
72
GA AVG
41
Rank
#67 / 838 | Daniel Aragon | $8.5MFiscal year ending 05/2024
Facility
$8.5MFiscal year ending 05/2024
GA AVG
$12.8M
Rank
#104 / 169 | $4.7MFiscal year ending 05/2024
Facility
$4.7MFiscal year ending 05/2024
GA AVG
$5.7M
Rank
#97 / 169 | 54.8%Fiscal year ending 05/2024
Facility
54.8%Fiscal year ending 05/2024
GA AVG
54.8%
Rank
#72 / 169 | 115570 | ||||
| Briarwood Health and Rehabilitation Center | NH MC SNF | Tucker | 100
Facility
100
GA AVG
87
Rank
#190 / 661 |
95.0%
Facility
95.0%
GA AVG
80.3%
Rank
#18 / 152 | +18% | 3.05
Facility
3.05
GA AVG
3.56
Rank
#142 / 180 | -13% | -14% | $0
Facility
$0
GA AVG
$38.9k
Rank
#1 / 184 | 11
Facility
11
GA AVG
16.6
Rank
#55 / 183 | 2.8
Facility
2.8
GA AVG
4.7
Rank
#32 / 183 | 1 | 95 | - |
63
Facility
63
GA AVG
41
Rank
#166 / 838 | Baren Akers | $11.0MFiscal year ending 12/2023
Facility
$11.0MFiscal year ending 12/2023
GA AVG
$12.8M
Rank
#70 / 169 | $6.1MFiscal year ending 12/2023
Facility
$6.1MFiscal year ending 12/2023
GA AVG
$5.7M
Rank
#59 / 169 | 55.3%Fiscal year ending 12/2023
Facility
55.3%Fiscal year ending 12/2023
GA AVG
54.8%
Rank
#65 / 169 | 115322 | ||||
| Twin Fountains Home | NH HOS MC PC RC SNF | Lagrange | 116
Facility
116
GA AVG
87
Rank
#140 / 661 |
78.4%
Facility
78.4%
GA AVG
80.3%
Rank
#99 / 152 | -2% | 3.97
Facility
3.97
GA AVG
3.56
Rank
#28 / 180 | +22% | +11% | $0
Facility
$0
GA AVG
$38.9k
Rank
#1 / 184 | 5
Facility
5
GA AVG
16.6
Rank
#17 / 183 | 2.5
Facility
2.5
GA AVG
4.7
Rank
#21 / 183 | - | 91 | A+ |
9
Facility
9
GA AVG
41
Rank
#736 / 838 | - | $294.0MFiscal year ending 06/2024
Facility
$294.0MFiscal year ending 06/2024
GA AVG
$12.8M
Rank
#1 / 169 | $6.7MFiscal year ending 06/2024
Facility
$6.7MFiscal year ending 06/2024
GA AVG
$5.7M
Rank
#52 / 169 | 2.3%Fiscal year ending 06/2024
Facility
2.3%Fiscal year ending 06/2024
GA AVG
54.8%
Rank
#169 / 169 | 115709 |
Frequently Asked Questions about Florence Hand Home
Is Florence Hand Home in a walkable area?
Florence Hand Home has a walk score of 9. Car-dependent. Most errands require a car, with limited nearby walkable options.
How long has Florence Hand Home been in business?
Florence Hand Home has been operating for approximately 46 years, based on available licensing and registration records.
Are pets allowed at Florence Hand Home?
No, Florence Hand Home has a no-pet policy.
What is the best email address for Florence Hand Home?
The team at Florence Hand Home can be reached at lambethro@wghealth.org.
Who is the administrator of Florence Hand Home?
Ms ELIZABETH FRITCHELY is the administrator of Florence Hand Home.
How many beds does Florence Hand Home have?
Florence Hand Home has 150 beds.
Has Florence Hand Home had any deficiencies?
Florence Hand Home has had 15 reported deficiencies since 2017 according to records from Georgia Department of Community Health (DCH).
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