Total health inspections
12
Texas average 7.4
Last Health inspection on Jul 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Franklin Heights Nursing and Rehab Center
Nursing Home
Franklin Heights Nursing and Rehab Center
Nursing Home
Overview of Franklin Heights Nursing and Rehab Center
Franklin Heights, located in El Paso, TX, is a skilled nursing home and rehabilitation center offering excellent skilled nursing and rehabilitation services to its residents. This includes 24/7 skilled nursing care, assistance with daily living activities, medication management, respite care, wound care, and pain management.
Additionally they also provide their residents with nutritional services by preparing meals with consideration to their bodies’ needs and restrictions. Laundry and housekeeping services are also provided during their stay, providing the residents with a clean environment, safe from diseases.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
132
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
68.2%
Residents per day (avg)
95
Occupancy rate
68.2%
Residents per day (avg)
95
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
9% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
71% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
19% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Governmental home
Facility District
Home revenue
$9.8M
Surplus of revenue
$1.6M
Governmental home
Facility District
Home revenue
$9,827,171.00
Surplus of revenue
$1,633,896.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$8.2M
132-bed community
A larger shared setting that may offer more common spaces and organized community services.
52 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Services
About this community
License Status
ActiveFacility Type
Nursing
License Date
January 4, 2025
License Expiration
January 4, 2028
Additional licensing details
License number:
308573
Year opened:
11/1/1973
CMS Certification Number:
675479
County:
EL PASO
Ownership & operating entity
Franklin Heights Nursing and Rehab Center is administrated by FABIANA LOZANO.
Management company:
EL PASO I ENTERPRISES, LLC
Owner:
WEST WHARTON COUNTY HOSPITAL DISTRICT
Ownership type:
HOSPITAL DISTRICT/AUTHORITY
Type Of Units
Medicare
11 units
Medicaid and Medicare
121 units
Total beds
132 units
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Rocky Ruela, Administrator
Administrator email:
[email protected]
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
Programs & Activities
Specific Programs
Skilled Nursing, Rehabilitation, Respite Care, Wound Care, Physical Therapy, Occupational Therapy, Speech Therapy, Surgery Recovery, Stroke and Neurological Conditions, Cardiac Related Illnesses, Diabetes Management, Podiatry, Dentistry, Optometry, Hospice, Transportation Services, Medication Management, Nutritional Services, Beauty & Barber Services, Laundry & Housekeeping, Religious Services, Engaging Activities
Religious Services
Yes
Dining & Nutrition
Food Description
Healthy, nutritious, and delicious meals prepared for residents daily.
Meals Included
Yes
Compare Nursing Homes around El Paso
The information below is reported by the Texas Health and Human Services Commission.
Mountain Villa Nursing Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Pas (Military Heights)
-
No
-
70
MAHARLIKA RESOURCES, INC
1,000.0%
$2,544,964.00
$1,917,725.00
75.4%
42.20
3.2335
-
-
-
-
-
Vista Hills Health Care Center
+8%
-3%
+21%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Paso (Vista de Oro)
120
No
A+
51
-
76.7%
$9,513,450.00
$3,937,624.00
41.4%
82.90
3.5290
1
73
1
+8%-3%+21%
Franklin Heights Nursing and Rehab Center
-16%
-4%
+7%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Paso (Northwest El Paso)
132
No
A+
51
EL PASO I ENTERPRISES, LLC
68.2%
$8,495,312.00
$4,117,520.00
48.5%
94.50
3.4867
3
72
5
-16%-4%+7%
The Bartlett Skilled Nursing and Rehabilitation Facility
-85%
+3%
+42%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
El Paso (Northwest El Paso)
58
No
A+
52
DOUGLAS G PENDERGRAS SR ESTATE
90.4%
$9,808,666.00
$3,453,816.00
35.2%
56.20
3.7310
-
33
1
-85%+3%+42%
Pebble Creek Nursing Center
-11%
-10%
+29%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
El Paso (East El Paso)
120
No
A+
73
-
81.7%
$8,946,236.00
$4,145,133.00
46.3%
94.90
3.2601
2
62
4
-11%-10%+29%
Mountain Villa Nursing Center
Type of care:
SNF
AL
Community:
El Pas (Military Heights)
Pets Allowed:
No
Operator:
MAHARLIKA RESOURCES, INC
CCN:
675768
Occupancy:
1,000.0%
Home Revenue:
$2,544,964.00
Payroll Costs:
$1,917,725.00
Payroll %:
75.4%
Avg Residents/Day:
42.20
Overall Rating:
Adj Nurse Hours:
3.2335
Health Insp Rating:
Staffing Rating:
QM Rating:
Vista Hills Health Care Center
Type of care:
SNF
AL
Community:
El Paso (Vista de Oro)
Bed Count:
120
Pets Allowed:
No
CCN:
455493
Occupancy:
76.7%
Home Revenue:
$9,513,450.00
Payroll Costs:
$3,937,624.00
Payroll %:
41.4%
Avg Residents/Day:
82.90
Overall Rating:
Adj Nurse Hours:
3.5290
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
73
Severe Citations:
1
RN share vs State Avg:
+8%
+8%
Staffing vs State Avg:
-3%
-3%
Occupancy vs State Avg:
+21%
+21%
Franklin Heights Nursing and Rehab Center
Type of care:
SNF
AL
Community:
El Paso (Northwest El Paso)
Bed Count:
132
Pets Allowed:
No
Operator:
EL PASO I ENTERPRISES, LLC
CCN:
675479
Occupancy:
68.2%
Home Revenue:
$8,495,312.00
Payroll Costs:
$4,117,520.00
Payroll %:
48.5%
Avg Residents/Day:
94.50
Overall Rating:
Adj Nurse Hours:
3.4867
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
72
Severe Citations:
5
RN share vs State Avg:
-16%
-16%
Staffing vs State Avg:
-4%
-4%
Occupancy vs State Avg:
+7%
+7%
The Bartlett Skilled Nursing and Rehabilitation Facility
Type of care:
AL
SNF
Community:
El Paso (Northwest El Paso)
Bed Count:
58
Pets Allowed:
No
Operator:
DOUGLAS G PENDERGRAS SR ESTATE
CCN:
676457
Occupancy:
90.4%
Home Revenue:
$9,808,666.00
Payroll Costs:
$3,453,816.00
Payroll %:
35.2%
Avg Residents/Day:
56.20
Overall Rating:
Adj Nurse Hours:
3.7310
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
33
Severe Citations:
1
RN share vs State Avg:
-85%
-85%
Staffing vs State Avg:
+3%
+3%
Occupancy vs State Avg:
+42%
+42%
Pebble Creek Nursing Center
Type of care:
SNF
AL
Community:
El Paso (East El Paso)
Bed Count:
120
Pets Allowed:
No
CCN:
455718
Occupancy:
81.7%
Home Revenue:
$8,946,236.00
Payroll Costs:
$4,145,133.00
Payroll %:
46.3%
Avg Residents/Day:
94.90
Overall Rating:
Adj Nurse Hours:
3.2601
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
62
Severe Citations:
4
RN share vs State Avg:
-11%
-11%
Staffing vs State Avg:
-10%
-10%
Occupancy vs State Avg:
+29%
+29%Places of interest near Franklin Heights Nursing and Rehab Center
6.3 miles from city center — 5.24 miles to nearest hospital (The Hospitals of Providence Children's Hospital)
223 S Resler Dr, El Paso, TX 79912
Calculate Travel Distance to Franklin Heights Nursing and Rehab Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
111
Total Staff
109
Employees
2
Contractors
30,597
Total Hours (Quarter)
42
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 7 | 9.9 | No |
| Licensed Practical Nurse | 24 | 8.6 | No |
| Certified Nursing Assistant | 38 | 7.9 | No |
Staff by Category
Administration ⓘ
2 staff
7.7hs shift avg
Nursing Staff ⓘ
82 staff
8.3hs shift avg
Physicians & Practitioners ⓘ
1 staff
8hs shift avg
Therapy Services ⓘ
18 staff
6.4hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
3hs shift avg
Dietary Services ⓘ
3 staff
8hs shift avg
Other Services ⓘ
2 staff
8hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
46 contractor hours this quarter
Occupational Therapy Aide: 1
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 38 | 0 | 38 | 12,731 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 24 | 0 | 24 | 6,860 | 91 | 100% | 8.6 |
| Medication Aide/Technician | 6 | 0 | 6 | 2,736 | 91 | 100% | 8.9 |
| RN Director of Nursing | 4 | 0 | 4 | 2,086 | 72 | 79% | 9.5 |
| Physical Therapy Aide | 6 | 0 | 6 | 1,106 | 70 | 77% | 7.4 |
| Registered Nurse | 7 | 0 | 7 | 933 | 64 | 70% | 9.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 536 | 65 | 71% | 8 |
| Nurse Aide in Training | 3 | 0 | 3 | 534 | 59 | 65% | 7.2 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 518 | 67 | 74% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 501 | 61 | 67% | 8 |
| Dietitian | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Speech Language Pathologist | 6 | 0 | 6 | 253 | 42 | 46% | 5.3 |
| Qualified Social Worker | 3 | 0 | 3 | 171 | 54 | 59% | 3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 115 | 43 | 47% | 2.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 40 | 10 | 11% | 4 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
Health Inspection History
Inspections
Total health citations
72
Citations per inspection
6
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 72 citations resulted from standard inspections; 35 of 72 resulted from complaint investigations; and 11 of 72 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
5
5
150% worse than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
5 critical citations
0 serious citations
66 moderate citations
1 minor citation
Citations history (last 3 years)
Environmental moderate citation
Jul 24, 2025
Corrected
Nutrition moderate citation
Jul 24, 2025
Corrected
Pharmacy minor citation
Jul 24, 2025
Corrected
Quality of Care moderate citation
Jul 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Partnership
Part of: Creative Solutions In Healthcare
Resident Census by Payment Source
105
Total Residents
Medicare
7
(6.7%)
ⓘ
Medicaid
91
(86.7%)
ⓘ
Private Pay/Other
7
(6.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.2
39% better than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.7
33% better than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.8%
Percent of long-stay residents whose need for help with daily activities has increased
7.8%
52% better than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.2%
Percent of long-stay residents whose ability to move independently worsened
8.2%
49% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.2%
In line with Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.7%
Percent of long-stay residents experiencing one or more falls with major injury
4.7%
45% worse than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.5%
Percent of long-stay high risk residents with pressure ulcers
2.5%
45% better than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.0%
Percent of long-stay residents who lose too much weight
3.0%
14% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.3%
Percent of long-stay residents who have depressive symptoms
0.3%
89% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
6.9%
Percent of long-stay residents who received an antipsychotic medication
6.9%
13% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
33% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
14% better than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$197K
145% higher than Texas averageTexas average: $80K
Number of fines
3
21% more fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
354% more payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$197K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
$24K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
$167K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 22, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 22, 2024
33 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
$5K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Franklin Heights Nursing and Rehab Center based on CMS SNF Cost Reports.
Occupancy Rate
68.2%
↓ 0.1pp vs 2023
Net Income
$1,633,896
↑ ~$295K vs 2023
Total Payroll
$4,506,001
↑ ~$2.1M vs 2023
Profit Margin
19.2%
↓ 8.0pp vs 2023
Loading trend charts...
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