Show Inspection Reports
Total health inspections
9
Ohio average 6.7
Last Health inspection on Oct 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Franklin Plaza Extended Care
Independent Living, Assisted Living, Memory Care, Nursing Home & Hospice Care · Cleveland, OH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Franklin Plaza Extended Care
Independent Living in Cleveland
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Franklin Plaza Extended Care accepts Medicare, Medicaid, and private pay.
Located at Cleveland Ohio City, Franklin Plaza Extended Care offers a supportive living experience. Residents enjoy a variety of options, including independent living, assisted living, or skilled nursing care, with memory care available for those needing specialized attention. Engaging activities and a focus on resident well-being create a stimulating and fulfilling environment. Elegant dining services are a highlight, with both a main dining room and a private space for family gatherings.
A hair salon and professional assistance with daily living activities (ADLs) ensure residents feel pampered and supported. Located near Lutheran Hospital, Franklin Plaza provides peace of mind. Their skilled rehabilitation unit offers private suites, while a secured dementia unit provides specialized memory care. The dedicated staff, many with over ten years of experience, takes great pride in delivering exceptional care. These include short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care. On-site amenities are plentiful, featuring cardiology and pulmonary medical care, physical, occupational, and speech therapies, advanced respiratory therapy, a certified wound nurse, full-time nurse practitioners, TVs, internet access, lounges, activity areas, and full-service dining. Residents and visitors can also enjoy complimentary Wi-Fi.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 130th out of 165 homes in Ohio.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 130th out of 165 homes in Ohio.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 6m per day
Rank #130 / 165Nurse hours — state benchmarkedThis home is ranked 130th out of 165 homes in Ohio.Shows adjusted nurse hours per resident per day benchmarked to the Ohio average, with a ranking across 165 Ohio SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Ohio avg
-19%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 38m per day | ■ Avg State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 46m per day | ▼ 21% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 10m per day | ■ Avg State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day | ▼ 6% State avg: 3h 17m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 67% State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▼ 20% State avg: 25m per day · National avg: 28m per day |
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
85.3%
Rank #66 / 166Occupancy rate — state benchmarkedThis home is ranked 66th out of 166 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its statewide rank out of 166. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
116 days
Occupancy rate
85.3%
Rank #66 / 166Occupancy rate — state benchmarkedThis home is ranked 66th out of 166 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its statewide rank out of 166. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
116 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
4% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
76% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
21% of new residents, often for long-term daily care.
Typical stay
5 - 6 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$18.4M
Profit
$697.5K
Privately-owned community
Operated by a business corporation.
Home revenue
$18.4M Rank #18 / 165Revenue — state benchmarkedThis home is ranked 18th out of 165 homes in Ohio.Shows this facility's annual revenue compared to the Ohio SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$697.5K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #12 / 165Payroll — state benchmarkedThis home is ranked 12th out of 165 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$9.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #12 / 165Payroll — state benchmarkedThis home is ranked 12th out of 165 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.7M
Walk Score: 87 / 100 Rank #1 / 115Walk Score — state benchmarkedThis home is ranked 1st out of 115 homes in Ohio.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio SNFs. Higher scores benefit residents, families, and staff.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Staffing
Key information about the people who lead and staff this community.
ContactMr. Jason Coe, Administrator
What does this home offer?
Housing Options: Private Rooms
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Types of Care at Franklin Plaza Extended Care
Assisted Living
Independent Living
Memory Care
Nursing Home
Hospice Care
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
The data displayed corresponds to the last 8 years.
Health Inspection History
Inspections
Total health citations
31
Rank #95 / 166Health citations — state benchmarkedThis home is ranked 95th out of 166 homes in Ohio.Shows this facility's total health deficiency citations benchmarked to the Ohio state average, with a ranking across all 166 OH SNFs. Lower citation counts earn a better rank.
Ohio average 30.9
Citations per inspection
3.44
Rank #52 / 166Citations per inspection — state benchmarkedThis home is ranked 52nd out of 166 homes in Ohio.Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 166 SNFs with citation data. Lower is better.
Ohio average 4.59
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 31 citations resulted from standard inspections; and 19 of 31 resulted from complaint investigations.
Breakdown of citation severity (last 8 years)
Critical Health citations
0
100% better than Ohio averageOhio average: 0.3
Serious Health citations
0
0
100% better than Ohio averageOhio average: 0.9
0 critical citations
0 serious citations
29 moderate citations
2 minor citations
Citations history (last 8 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 22, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 22, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 02, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 02, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 02, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 02, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 02, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 02, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Independent Living in Ohio
Franklin Plaza Extended Care is located in Cleveland, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Places of interest near Franklin Plaza Extended Care
1.5 miles from city center
Estimated distance in miles from Cleveland's city center to Franklin Plaza Extended Care's address, calculated via Google Maps.
— 0.31 miles to nearest hospital (Cleveland Clinic - Lutheran Hospital)
Calculate Travel Distance to Franklin Plaza Extended Care
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
216
Employees
201
Contractors
15
Staff to resident ratio
1.28:1
40% worse than Ohio averageOhio average ratio: 2.14:1
Avg staff/day
84
Average shift
7.4 hours
9% worse than Ohio averageOhio average: 8.1 hours
Total staff hours (quarter)
56,875
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
21
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
30
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
97
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
3.8%
2,139 contractor hours this quarter
Clinical Nurse Specialist: 10
Registered Nurse: 5
Staff by category
| Certified Nursing Assistant | 97 | 0 | 97 | 27,823 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 30 | 0 | 30 | 9,871 | 91 | 100% | 7.9 |
| Registered Nurse | 16 | 5 | 21 | 5,460 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 2 | 10 | 12 | 2,668 | 87 | 96% | 7.6 |
| Medication Aide/Technician | 7 | 0 | 7 | 1,948 | 91 | 100% | 6.9 |
| RN Director of Nursing | 4 | 0 | 4 | 1,749 | 83 | 91% | 7.8 |
| Nurse Aide in Training | 14 | 0 | 14 | 1,600 | 87 | 96% | 6.6 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,328 | 91 | 100% | 7.4 |
| Dental Services Staff | 2 | 0 | 2 | 920 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Physical Therapy Aide | 4 | 0 | 4 | 474 | 63 | 69% | 7.2 |
| Dietitian | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Physical Therapy Assistant | 2 | 0 | 2 | 430 | 58 | 64% | 7.4 |
| Occupational Therapy Aide | 2 | 0 | 2 | 368 | 50 | 55% | 7.4 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 356 | 59 | 65% | 5.5 |
| Speech Language Pathologist | 7 | 0 | 7 | 253 | 39 | 43% | 5.6 |
| Qualified Social Worker | 3 | 0 | 3 | 204 | 56 | 62% | 3.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 56 | 7 | 8% | 8 |
97 Certified Nursing Assistant
% of Days
100%
30 Licensed Practical Nurse
% of Days
100%
21 Registered Nurse
% of Days
100%
12 Clinical Nurse Specialist
% of Days
96%
7 Medication Aide/Technician
% of Days
100%
4 RN Director of Nursing
% of Days
91%
14 Nurse Aide in Training
% of Days
96%
5 Other Dietary Services Staff
% of Days
100%
2 Dental Services Staff
% of Days
71%
1 Administrator
% of Days
66%
4 Physical Therapy Aide
% of Days
69%
1 Dietitian
% of Days
62%
1 Nurse Practitioner
% of Days
60%
2 Physical Therapy Assistant
% of Days
64%
2 Occupational Therapy Aide
% of Days
55%
2 Respiratory Therapy Technician
% of Days
65%
7 Speech Language Pathologist
% of Days
43%
3 Qualified Social Worker
% of Days
62%
1 Mental Health Service Worker
% of Days
8%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
169
Medicare
2
1.2% of residents
Medicaid
120
71% of residents
Private pay or other
47
27.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.3
9% better than Ohio averageOhio average: 5.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.4
22% worse than Ohio averageOhio average: 12.7
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
9.3%
Percent of long-stay residents whose need for help with daily activities has increased
9.3%
36% worse than Ohio averageOhio average: 6.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
9.1%
Percent of long-stay residents whose ability to move independently worsened
9.1%
In line with Ohio averageOhio average: 8.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.9%
27% worse than Ohio averageOhio average: 22.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
35% better than Ohio averageOhio average: 3.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
0.6%
Percent of long-stay high risk residents with pressure ulcers
0.6%
84% better than Ohio averageOhio average: 3.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.2%
Percent of long-stay residents with a urinary tract infection
0.2%
69% better than Ohio averageOhio average: 0.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.3%
Percent of long-stay residents who lose too much weight
5.3%
15% better than Ohio averageOhio average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
26.2%
Percent of long-stay residents who have depressive symptoms
26.2%
9% worse than Ohio averageOhio average: 24.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.5%
Percent of long-stay residents who received an antipsychotic medication
14.5%
72% worse than Ohio averageOhio average: 8.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
8% better than Ohio averageOhio average: 92.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
5% better than Ohio averageOhio average: 94.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
24% better than Ohio averageOhio average: 78.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
8% worse than Ohio averageOhio average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.9%
27% better than Ohio averageOhio average: 75.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
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Financial Trends
Historical financial and operational data for Franklin Plaza Extended Care based on CMS SNF Cost Reports.
Occupancy Rate
85.3%
↓ 3.1pp vs 2022
Net Income
$697.5K
↓ ~$19.9K vs 2022
Total Payroll
$9.0M
↓ ~$799.5K vs 2022
Profit Margin
4.1%
↓ 0.2pp vs 2022
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Frequently Asked Questions about Franklin Plaza Extended Care
What neighborhood is Franklin Plaza Extended Care in?
Franklin Plaza Extended Care is in the Ohio City neighborhood of Cleveland.
Is Franklin Plaza Extended Care in a walkable area?
Franklin Plaza Extended Care has a walk score of 87. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the phone number of Franklin Plaza Extended Care?
Not Found will put you in contact with the team at Franklin Plaza Extended Care.
Is Franklin Plaza Extended Care Medicare or Medicaid certified?
Yes — Franklin Plaza Extended Care is a CMS-certified provider of Medicare and Medicaid.
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