Friendly Home
Friendly Home is a Nursing Home in New York State
Friendly Home is a Nursing Home in New York State
Friendly Home
Friendly Home is a Nursing Home in New York State
Friendly Home is a Nursing Home in New York State
As its name suggests, Friendly Home is the city’s premier skilled nursing and rehabilitation center. The results-driven nursing home care services are centered on a relaxing and rejuvenating recovery journey for seniors; it is delivered by their patient-friendly staff to offer the best care possible for their residents. The upscale nursing home aims to enhance the recovery journey of its seniors through warm and welcoming, family-like care provided.
Nursing home services include a range of services that include individualized care plans, medication management, post-surgical care, and wound care. Essential services include housekeeping, restaurant-style dining, social activities, scheduled transportation, and 24-hour skilled nursing care services, providing compassionate care as it is their utmost priority.
-
Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents tend to stay here longer than similar facilities across the state.
-
Home revenue lands near the state median, signaling steady but not standout inflows. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.
-
Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights lead the state, showing strong demand from market-rate residents.
Occupancy
Finance
Percentage of home revenue spent on payroll costs.
House Specifics:
OperationsQuality Ratings
CMS 5-star rating based on health inspections, staffing, and quality measures.
Rating based on deficiencies found during state health inspections.
Rating based on nurse staffing hours per resident per day.
Quality Measures rating based on clinical outcomes for residents.
Total nurse staffing hours per resident per day.
Medicaid, Medicare & Private
Number of resident nights paid by Medicare for short-term or rehab care.
Resident nights covered by Medicaid for long-term care or support services.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
About this community
Additional licensing details
Ownership & operating entity
Friendly Home is legally operated by Rochester Friendly Home Inc (Not for Profit).
Care Services
Types of Care at Friendly Home
Inspection History
In New York, the Department of Social Services (for ALFs) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
15 visits/inspections
16 complaint inspections
Results
7 with citations
8 without citations
51 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 111 complaints
21 citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
0 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Inspection Report Summary for Friendly Home
During the reporting period, comprising 16 standard health citations and 5 life safety code citations. These citations were identified across seven inspections that resulted in citations, while eight additional inspections concluded with no citations. The citation totals reflect the overall regulatory findings for the facility over the period from August 1, 2021 to July 31, 2025.
The inspection that generated the largest number of cited items occurred on December 26, 2023, a certification survey. This inspection identified nine citations: six standard health deficiencies—including the development and implementation of abuse/neglect policies, ensuring essential equipment is in safe operating condition, preventing decreases in resident mobility, strengthening infection prevention and control, labeling and storing drugs and biologicals, and managing tube feeding to restore eating skills—and three life safety deficiencies related to aisle, corridor, or ramp width, corridor door configuration, and electrical equipment testing and maintenance. These findings highlight significant concerns in both resident safety and environmental safeguards.
Complaint metrics for the same period show that the facility received 51 complaints, equating to 26.5 complaints per 100 occupied beds. Eighty percent of these complaints represented facility‑reported incidents, and 16 complaint‑related on‑site inspections were conducted. Five citations were issued in connection with complaints, yielding a rate of 2.6 citations per 100 occupied beds. When broken down by category, complaint‑related citations totaled four: one in the quality‑of‑care category, two in resident‑rights, and one in other services; no citations were recorded for administration, dietary services, or physical environment. The category totals do not sum to the stated total of five complaint‑related citations, indicating a discrepancy in the reported figures.
Enforcement actions during the reporting period were nonexistent; the facility experienced no enforcement actions against its operator from September 1, 2015 through August 31, 2025.
Places of interest near Friendly Home
5.4 miles from city center
3156 East Ave, Rochester, NY 14618
Calculate Travel Distance to Friendly Home
Add your location
Comparison Chart
The information below is reported by the New York State Department of Health.For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 7 | 7 | No |
| Licensed Practical Nurse | 64 | 8.1 | No |
| Certified Nursing Assistant | 119 | 7.9 | No |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 119 | 0 | 119 | 41,724 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 64 | 0 | 64 | 20,548 | 91 | 100% | 8.1 |
| Clinical Nurse Specialist | 25 | 1 | 26 | 6,752 | 91 | 100% | 7.4 |
| Other Dietary Services Staff | 10 | 0 | 10 | 3,534 | 91 | 100% | 6.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,239 | 67 | 74% | 6.6 |
| Physical Therapy Assistant | 0 | 3 | 3 | 1,020 | 68 | 75% | 7.4 |
| Dental Services Staff | 3 | 0 | 3 | 906 | 64 | 70% | 8.1 |
| Occupational Therapy Aide | 2 | 0 | 2 | 755 | 89 | 98% | 7.4 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 672 | 75 | 82% | 6.7 |
| Registered Nurse | 7 | 0 | 7 | 513 | 52 | 57% | 7 |
| Physical Therapy Aide | 0 | 2 | 2 | 439 | 64 | 70% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 428 | 58 | 64% | 7.4 |
| Dietitian | 1 | 0 | 1 | 425 | 57 | 63% | 7.5 |
| Administrator | 1 | 0 | 1 | 424 | 57 | 63% | 7.4 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 207 | 28 | 31% | 7.4 |
| Qualified Social Worker | 0 | 4 | 4 | 154 | 47 | 52% | 3.2 |
| Feeding Assistant | 3 | 0 | 3 | 127 | 22 | 24% | 5.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 71 | 16 | 18% | 4.5 |
| Medical Director | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
Health Inspection History
Source: CMS Health Citations (Sep 2019 – Dec 2023)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (NY)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Dec 26, 2023 | E | Abuse/Neglect | F0607 | Corrected |
| Dec 26, 2023 | D | Environmental | F0908 | Corrected |
| Dec 26, 2023 | E | Infection Control | F0880 | Corrected |
| Dec 26, 2023 | D | Infection Control | F0882 | Corrected |
| Dec 26, 2023 | D | Pharmacy | F0761 | Corrected |
| Dec 26, 2023 | D | Quality of Care | F0688 | Corrected |
| Dec 26, 2023 | D | Quality of Care | F0693 | Corrected |
| Mar 02, 2022 | E | Quality of Care | F0689 | Corrected |
| Mar 02, 2022 | D | Care Planning | F0656 | Corrected |
| Mar 02, 2022 | B | Resident Rights | F0623 | Corrected |
| Mar 02, 2022 | D | Resident Rights | F0626 | Corrected |
| Sep 17, 2019 | D | Infection Control | F0880 | Corrected |
| Sep 17, 2019 | D | Quality of Care | F0688 | Corrected |
| Sep 17, 2019 | D | Care Planning | F0656 | Corrected |
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for New York Seniors
- General: Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $30,182 (individual, higher due to NY Medicaid expansion).
- NY Specifics: Higher asset limit; urban density increases demand.
- Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
- General: Age 60+, New York resident, at risk of decline but not nursing home level.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $15,000 (individual).
- NY Specifics: Cost-sharing required above certain income; urban/rural balance.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
- General: Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
- Income Limits (2025): $50,000/year (household).
- Asset Limits: No strict asset cap, but income-focused eligibility.
- NY Specifics: Limited to NYC’s rent-regulated units; high demand in urban areas.
- Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
- General: Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
- Income Limits (2025): $58,399/year (household).
- Asset Limits: No strict asset cap, income-driven eligibility.
- NY Specifics: Applies only in NYC; excludes large apartment buildings.
- Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
- General: One participant must be 60+ (host or guest), NYC resident, able to share living space.
- Income Limits: No strict limit, but targets those needing cost relief.
- Asset Limits: Not applicable; focus on housing need.
- NY Specifics: Primarily NYC-focused; limited slots due to demand.
- Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.
Claim What’s Yours Financial Aid for New York Seniors
Community First Choice Option
Requirements:
- General:Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$30,182 (individual, higher due to NY Medicaid expansion).
- NY Specifics:Higher asset limit; urban density increases demand.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
Expanded In-Home Services for the Elderly Program (EISEP)
Requirements:
- General:Age 60+, New York resident, at risk of decline but not nursing home level.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$15,000 (individual).
- NY Specifics:Cost-sharing required above certain income; urban/rural balance.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
Senior Citizen Rent Increase Exemption (SCRIE)
Requirements:
- General:Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
- Income Limits (2025):$50,000/year (household).
- Asset Limits:No strict asset cap, but income-focused eligibility.
- NY Specifics:Limited to NYC’s rent-regulated units; high demand in urban areas.
Benefits without Contact:
- Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
Senior Citizen Homeowners’ Exemption (SCHE)
Requirements:
- General:Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
- Income Limits (2025):$58,399/year (household).
- Asset Limits:No strict asset cap, income-driven eligibility.
- NY Specifics:Applies only in NYC; excludes large apartment buildings.
Benefits without Contact:
- Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
New York Foundation for Senior Citizens (NYFSC) Home Sharing Program
Requirements:
- General:One participant must be 60+ (host or guest), NYC resident, able to share living space.
- Income Limits:No strict limit, but targets those needing cost relief.
- Asset Limits:Not applicable; focus on housing need.
- NY Specifics:Primarily NYC-focused; limited slots due to demand.
Benefits without Contact:
- Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.
Contact Us
What questions do you have about Friendly Home?
We’ll help you with pricing, availability, and anything else you need.
Your Senior Care Partner, Every Step of the Way
We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.
Contact us Today
Homes near Rochester, NY
