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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
If you’re looking for a secure, enriching, maintenance-free lifestyle, look no further than Glacier Hills, a Ccrc located in beautiful Ann Arbor, MI, where residents can enjoy the best each day, on their way. And with a complete continuum of care available, residents have peace of mind knowing that resources are available should they be needed in the future. As a CCRC, it provides multiple levels of care at a single location, allowing residents to stay in the same place as their needs change over time.
Dedicated to promoting every aspect of quality of life, environment, and therapeutic strategy is utilized from social, emotional, spiritual, and intellectual to environmental and physical wellness. Residents can ease back while benefiting from the services provided in this community. At Glacier Hills, a Ccrc, seniors can truly enjoy a secure living experience.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 4m per day | ▲ 39% State avg: 46m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 35m per day | ▲ 79% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 54m per day | ▼ 20% State avg: 2h 23m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 48m per day | ▲ 8% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 16m per day | ▲ 300% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ▲ 7% State avg: 29m per day · National avg: 28m per day |
Lower than the Michigan average: 75.8%Glacier Hills, a CCRC is legally operated by Glacier Hills Inc..
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 8 | This facility has 213% more total deficiencies than a typical Michigan nursing home (25 vs. MI avg 8).↑ 213% worse |
|
Deficiencies per year
Average deficiencies per year since 2009.
| 1.5 | 0.5 | This facility has 200% more deficiencies per year than a typical Michigan nursing home (1.5 vs. MI avg 0.5).↑ 200% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.8 | 1.6 | This facility has 75% more deficiencies per inspection than a typical Michigan nursing home (2.8 vs. MI avg 1.6).↑ 75% worse |
Inspections
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 5 | This facility has 80% more total inspections than a typical Michigan nursing home (9 vs. MI avg 5).↑ 80% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 25, 2025, identified deficiencies related to medication management and kitchen sanitation, including incomplete narcotic count logs, medication administration errors, and incomplete sanitization temperature logs. Earlier inspections showed a pattern of issues with resident care coordination, therapy services, documentation accuracy, and facility cleanliness, with several substantiated complaints about missed care such as shower assistance and timely medical treatment. Inspectors frequently cited problems with medication administration, care planning, and sanitation practices. Complaint investigations included substantiated findings of neglect related to delayed therapy and missed showers, while most other complaints were unsubstantiated. The inspection history indicates ongoing challenges in medication management and care delivery, with no clear improvement trend in recent reports.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsMichigan average 6.5
Last Health inspection on Mar 2025
Michigan average 33.5
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 19 citations resulted from standard inspections; and 1 of 19 came from combined inspections (standard and complaint).
100% better than Michigan averageMichigan average: 0.3
100% better than Michigan averageMichigan average: 1.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
91% better than Michigan average
9% worse than Michigan average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.2 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,816 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 40 | 0 | 40 | 7,371 | 92 | 100% | 6.9 |
| Licensed Practical Nurse | 18 | 0 | 18 | 5,482 | 92 | 100% | 8.5 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 2,394 | 71 | 77% | 8.4 |
| Registered Nurse | 8 | 0 | 8 | 1,888 | 88 | 96% | 11.2 |
| Physical Therapy Assistant | 0 | 8 | 8 | 1,531 | 91 | 99% | 6.3 |
| Respiratory Therapy Technician | 0 | 12 | 12 | 1,233 | 92 | 100% | 4.8 |
| Physical Therapy Aide | 0 | 6 | 6 | 876 | 72 | 78% | 6.4 |
| Mental Health Service Worker | 4 | 0 | 4 | 814 | 63 | 68% | 8.2 |
| Speech Language Pathologist | 0 | 5 | 5 | 793 | 70 | 76% | 4.6 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 318 | 66 | 72% | 4.8 |
| Medical Director | 0 | 1 | 1 | 33 | 13 | 14% | 2.5 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 31 | 53 | 58% | 0.6 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
0.6
93% better than Michigan averageMichigan average: 8.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
0.0
100% better than Michigan averageMichigan average: 16.3
Percent of low risk long-stay residents who lose control of their bowels or bladder
0.0%
100% better than Michigan averageMichigan average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Michigan averageMichigan average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
1.1%
80% better than Michigan averageMichigan average: 5.7%
Percent of long-stay residents with a urinary tract infection
4.2%
146% worse than Michigan averageMichigan average: 1.7%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Michigan averageMichigan average: 3.9%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Michigan averageMichigan average: 15.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
5% better than Michigan averageMichigan average: 94.9%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
19% better than Michigan averageMichigan average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
67% better than Michigan averageMichigan average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
25% better than Michigan averageMichigan average: 79.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.3%
25% worse than Michigan averageMichigan average: 24.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.0%
30% better than Michigan averageMichigan average: 11.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.8%
In line with Michigan averageMichigan average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
53.4%
In line with Michigan averageMichigan average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
71.2%
41% better than Michigan averageMichigan average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
41% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
36Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Glacier Hills, a CCRC based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #15 / 134Payroll — State benchmarkedThis home is ranked 15th out of 134 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Pets Allowed
Room Sizes: 315 - 413 / 527 - 870 / 859 - 1,158 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
3.9 miles from city center
Estimated distance in miles from Ann Arbor's city center to Glacier Hills, a CCRC's address, calculated via Google Maps.
— 1.71 miles to nearest hospital (VA Ann Arbor Healthcare System)
Add your location
Glacier Hills, a CCRC is located in Ann Arbor, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Glacier Hills, a CCRC is in the King neighborhood of Ann Arbor.
The legal owner and operator of Glacier Hills, a CCRC is Glacier Hills Inc..
Glacier Hills, a CCRC has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to MI state health department records, Glacier Hills, a CCRC's license number is AH810236789.
According to MI state health department records, Glacier Hills, a CCRC's license expires on July 31, 2027.
Glacier Hills, a CCRC's occupancy is 29%.
Glacier Hills, a CCRC has 116 beds.
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