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Nursing Home

Hanover Hill Health Care Center

Nursing Home

Hanover Hill Health Care Center

700 Hanover St, Manchester, NH 03104 View map
Overview of Hanover Hill Health Care Center

Hanover Hill Health Care Center has emerged as a renowned stronghold of excellence since its establishment in 1967. Nestled within an opulent and expansive 124-bed residence, this distinguished healthcare center epitomizes an unwavering commitment to delivering uncompromising quality of care. Boasting an unwavering focus on paramount security and the holistic well-being of its esteemed residents, Hanover Hill offers an extensive array of services, encompassing comprehensive long-term care, transformative short-term rehabilitation, compassionate palliative care, and specialized memory care.

From invigorating pursuits to stimulating programs, an atmosphere of wonder and endless possibilities permeates every facet of life within these hallowed halls. Ideally situated in the heart of Manchester, New Hampshire, Hanover Hill Health Care Center not only excels in delivering exemplary care but also offers an idyllic blend of tranquility and convenience. As residents convene in the opulent dining areas, their discerning palates are tantalized by culinary creations crafted with meticulous attention to detail and infused with culinary finesse.

(603) 627-3826

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
1/5
New Hampshire average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
1/5
New Hampshire average: 2.9/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
2/5
New Hampshire average: 3.1/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
New Hampshire average: 3.1/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 28m per day

This home provides 17% less nursing time per resident than the New Hampshire average.

New Hampshire average: 4h 11m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 26m per day 45m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 57m per day 2h 23m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 1m per day 3h 26m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 5m per day 4m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 17m per day 31m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 124

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New Hampshire average
Occupancy rate 93.5%
Residents per day (avg) 113
Occupancy rate
93.5%
Residents per day (avg)
113

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

43% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

33% of new residents, often for short stays.

Typical stay 2 months

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 10 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$21.1M
Profit
$918.7K
Privately-owned community Operated by a business corporation.
Home revenue
$21,088,099.00
Profit
$918,701.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.0M
38% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.2M
Total costs $20.2M
Bed community size
124-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
55 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
94%
In line with New Hampshire average
Occupied beds
116 / 124
Average residents 80 per day

License details

Facility type
Nursing Home
Status Active
Issuance January 5, 2025
Expiration April 30, 2026
County: HILLSBOROUGH

Additional licensing details

License number: 3562
CMS Certification Number: 305009
Awards: Readers' Choice Winner 2025

Ownership & operating entity

Hanover Hill Health Care Center is administrated by LORI J MC INTIRE, NHA.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Ted Lee, President

Care Services

Alzheimer's Certification
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

Programs & Activities

Specific Programs
Long-term Care, Short-term Rehab, Palliative Care, Memory Care, Activities, Dining

Types of Care at Hanover Hill Health Care Center

Assisted Living Nursing Home
Contact Hanover Hill Health Care Center

Inspection History

In New Hampshire, the Department of Health and Human Services, Health Facilities Administration is responsible for the unannounced inspection and licensing of all residential care and nursing facilities.

4 visits/inspections

1 visits/inspections triggered by complaints

1 routine inspections

Results

3 with issues

1 without issues

Latest inspection

Date:December 12, 2024
Type:Complaint Investigation

10 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Health Inspection History

Inspections
Total health inspections 3

New Hampshire average 3.5


Last Health inspection on Dec 2024

Total health citations 10

New Hampshire average 14.4

Citations per inspection
3.33

New Hampshire average 3.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 10 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.2


Serious Health citations More info 1
900% worse than New Hampshire average

New Hampshire average: 0.1

0 critical citations More info New Hampshire average: 0.2

1 serious citation More info New Hampshire average: 0.1

8 moderate citations More info New Hampshire average: 12

1 minor citation More info New Hampshire average: 2
Citations history (last 3 years)
Administration minor citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Dec 12, 2024
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Dec 12, 2024
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Dec 12, 2024
Corrected

Pharmacy serious citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Dec 12, 2024
Corrected

Compare Nursing Homes around Manchester The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.

5 facilities compared · CMS & NH Dept. of Health data · Updated Apr 2026

St. Teresa Rehabilitation and Nursing Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Manchester (Hanover Hill)
51
75.7%
-7%
4.71
+6%
+10%
0
14
0
43
-
56
Rogers, Luanne
$6,7M
$2,4M
36.4%
305071
Mt. Carmel Rehabilitation and Nursing Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Manchester
120
85.5%
+5%
4.71
0%
+10%
0
10
0
112
A+
81
Bohunicky, Joseph
$18,7M
$5,8M
30.9%
305067
The Courville at Manchester
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Manchester (North End)
76
89.8%
+11%
4.24
+34%
-1%
1
22
0
67
A+
71
Leboeuf, Richard
$12,5M
$4,8M
38.4%
305057
Hanover Hill Health Care Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Manchester (Hanover Hill)
124
86.5%
+7%
3.46
+29%
-19%
1
10
1
113
A+
59
Lee, Theodore
$20,9M
$8,0M
38.4%
305009
Maple Leaf Healthcare Center
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Manchester
114
-
-
-
-
-
-
-
-
0
0
0
-
-
-
-
-
-
-
-

Places of interest near Hanover Hill Health Care Center

Address 1.5 miles from city center — 0.47 miles to nearest hospital (Fresenius Medical Care at Elliot Hospital)

Address 700 Hanover St, Manchester, NH 03104

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 215
Employees 129
Contractors 86
Staff to resident ratio 1.85:1
0% compared with New Hampshire average

New Hampshire average ratio: 1.87:1

Avg staff/day 66
Average shift 7.7 hours
0% compared with New Hampshire average

New Hampshire average: 7.8 hours

Total staff hours (quarter) 46,457
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 35
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 47
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 102
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

7.3%

3,410 contractor hours this quarter

Certified Nursing Assistant: 36 Registered Nurse: 24 Licensed Practical Nurse: 21 Occupational Therapy Aide: 2 Medical Director: 1 Feeding Assistant: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant663610222,33991100%7.7
Licensed Practical Nurse26214710,25091100%8.4
Registered Nurse1124354,30591100%7.9
Administrator3031,4296571%7.9
Speech Language Pathologist4041,0067380%7.3
Respiratory Therapy Technician4049956875%7.7
Physical Therapy Assistant3038957380%7.4
Qualified Social Worker3037577178%5.6
Other Dietary Services Staff2026657481%7
Feeding Assistant0115206571%8
Clinical Nurse Specialist1015076167%8.3
Mental Health Service Worker2024916167%7.8
Dietitian1014716268%7.6
RN Director of Nursing1014645864%8
Physical Therapy Aide1014596673%7
Nurse Practitioner1014555864%7.8
Occupational Therapy Aide0222865156%4.5
Medical Director0111042629%4
Occupational Therapy Assistant0116067%10
102 Certified Nursing Assistant
% of Days 100%
47 Licensed Practical Nurse
% of Days 100%
35 Registered Nurse
% of Days 100%
3 Administrator
% of Days 71%
4 Speech Language Pathologist
% of Days 80%
4 Respiratory Therapy Technician
% of Days 75%
3 Physical Therapy Assistant
% of Days 80%
3 Qualified Social Worker
% of Days 78%
2 Other Dietary Services Staff
% of Days 81%
1 Feeding Assistant
% of Days 71%
1 Clinical Nurse Specialist
% of Days 67%
2 Mental Health Service Worker
% of Days 67%
1 Dietitian
% of Days 68%
1 RN Director of Nursing
% of Days 64%
1 Physical Therapy Aide
% of Days 73%
1 Nurse Practitioner
% of Days 64%
2 Occupational Therapy Aide
% of Days 56%
1 Medical Director
% of Days 29%
1 Occupational Therapy Assistant
% of Days 7%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
116 residents
Residents by payment source
Medicare
24 residents (20.7%)
Medicaid
78 residents (67.2%)
Private pay or other
14 residents (12.1%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.7
24% better than New Hampshire average

New Hampshire average: 11.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.8
10% better than New Hampshire average

New Hampshire average: 23.2

Long-stay resident measures
Significantly above average New Hampshire avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 14.9%
32% better than New Hampshire average

New Hampshire average: 21.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 16.7%
17% better than New Hampshire average

New Hampshire average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 30.8%
14% worse than New Hampshire average

New Hampshire average: 27.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.8%
17% better than New Hampshire average

New Hampshire average: 4.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.1%
31% better than New Hampshire average

New Hampshire average: 4.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.6%
In line with New Hampshire average

New Hampshire average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.7%
16% better than New Hampshire average

New Hampshire average: 5.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 6.8%
17% better than New Hampshire average

New Hampshire average: 8.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 18.7%
7% worse than New Hampshire average

New Hampshire average: 17.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.2%
In line with New Hampshire average

New Hampshire average: 96.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 99.0%
In line with New Hampshire average

New Hampshire average: 98.0%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.64
61% better than New Hampshire average

New Hampshire average: 1.65

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.56
71% better than New Hampshire average

New Hampshire average: 1.90

Short-stay resident measures
Average New Hampshire avg: 3.1 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 97.4%
16% better than New Hampshire average

New Hampshire average: 83.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 3.2%
105% worse than New Hampshire average

New Hampshire average: 1.6%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 94.9%
14% better than New Hampshire average

New Hampshire average: 83.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 19.0%
14% better than New Hampshire average

New Hampshire average: 22.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 10.1%
28% better than New Hampshire average

New Hampshire average: 14.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.6%
21% better than New Hampshire average

New Hampshire average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 45.1%
16% worse than New Hampshire average

New Hampshire average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 53.7%
6% better than New Hampshire average

New Hampshire average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $9K
74% lower than New Hampshire average

New Hampshire average: $33K

Number of fines 1
48% fewer fines than New Hampshire average

New Hampshire average: 1.9

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than New Hampshire average

New Hampshire average: 0.1

Fines amount comparison
Fines amount comparison
This facility $9K
New Hampshire average $33K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Dec 12, 2024
$9K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for New Hampshire Seniors

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Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state; rural access emphasis.

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+, New Hampshire resident, or caregiver.

No strict limit; prioritizes low-income.

Not applicable.

Primarily referral-based; limited direct funding.

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+, NH resident, US citizen/eligible alien, not in public institution.

~$1,063/month (individual, net after deductions); varies by living arrangement.

$1,500 (individual), $2,000 (couple).

Automatic Medicaid eligibility; estate recovery applies.

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

13 ServiceLink locations; rural/low-income priority.

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled, NH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized, NH resident, low-income household.

~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).

Not assessed; income-focused.

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+, unemployed, low-income, NH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized, NH resident, homeowner, paid property taxes.

~$47,000/year (individual), ~$60,000/year (couple).

Not assessed; home value cap at $750,000.

Refundable relief (~$100-$500/year); annual application.