Hanover Hill Health Care Center

Hanover Hill Health Care Center is a Nursing Home in New Hampshire

Hanover Hill Health Care… is a Nursing Home in New Hampshire

Hanover Hill Health Care Center

700 Hanover St, Manchester, NH 03104 View Map

Hanover Hill Health Care Center is a Nursing Home in New Hampshire

Hanover Hill Health Care… is a Nursing Home in New Hampshire

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Overview of Hanover Hill Health Care Center

Hanover Hill Health Care Center has emerged as a renowned stronghold of excellence since its establishment in 1967. Nestled within an opulent and expansive 124-bed residence, this distinguished healthcare center epitomizes an unwavering commitment to delivering uncompromising quality of care. Boasting an unwavering focus on paramount security and the holistic well-being of its esteemed residents, Hanover Hill offers an extensive array of services, encompassing comprehensive long-term care, transformative short-term rehabilitation, compassionate palliative care, and specialized memory care.

From invigorating pursuits to stimulating programs, an atmosphere of wonder and endless possibilities permeates every facet of life within these hallowed halls. Ideally situated in the heart of Manchester, New Hampshire, Hanover Hill Health Care Center not only excels in delivering exemplary care but also offers an idyllic blend of tranquility and convenience. As residents convene in the opulent dining areas, their discerning palates are tantalized by culinary creations crafted with meticulous attention to detail and infused with culinary finesse.

+1 603-627-3826

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.46/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 124

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New Hampshire average
Occupancy rate 86.5%
Residents per day (avg) 113
Occupancy rate
86.5%
Residents per day (avg)
113

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

43% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

33% of new residents, often for short stays.

Typical stay 2 months

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 10 months

Finances and operations

Proprietary home
Corporation
Home revenue
$21.1M
Profit
$918.7K
Proprietary home Corporation
Home revenue
$21,088,099.00
Profit
$918,701.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.0M
38% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.2M
Total costs $20.2M
Bed community size
124-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
55 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Nursing Home
License Date
January 5, 2025
License Expiration
April 30, 2026

Additional licensing details

License number: 3562
CMS Certification Number: 305009
County: HILLSBOROUGH
Awards: Readers' Choice Winner 2025

Ownership & operating entity

Hanover Hill Health Care Center is administrated by LORI J MC INTIRE, NHA.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Ted Lee, President

Care Services

Alzheimer's Certification
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

Amenities & Lifestyle

Programs & Activities

Specific Programs
Long-term Care, Short-term Rehab, Palliative Care, Memory Care, Activities, Dining

Types of Care at Hanover Hill Health Care Center

Assisted Living Nursing Home
Contact Hanover Hill Health Care Center

Compare Nursing Homes around Manchester

The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Villa Crest Nursing and Retirement Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Manchester
165
No
-
39
OBARA, NATHAN
89.6%
$19,940,613.00
$6,733,103.00
33.8%
120.70
5/5
4.2436
4/5
4/5
5/5
-
St. Teresa Rehabilitation and Nursing Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Manchester (Hanover Hill)
51
No
-
56
ROGERS, LUANNE
75.7%
$6,692,338.00
$2,433,645.00
36.4%
43.10
4/5
4.7087
4/5
4/5
3/5
-
Mt. Carmel Rehabilitation and Nursing Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Manchester
120
No
A+
81
BOHUNICKY, JOSEPH
85.5%
$18,675,879.00
$5,762,680.00
30.9%
112.30
4/5
4.7076
4/5
4/5
3/5
-
The Courville at Manchester
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Manchester (North End)
76
No
A+
71
LEBOEUF, RICHARD
89.8%
$12,465,011.00
$4,790,295.00
38.4%
67.10
2/5
4.2426
2/5
4/5
4/5
1
Hanover Hill Health Care Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Manchester (Hanover Hill)
124
No
A+
59
LEE, THEODORE
86.5%
$20,855,289.00
$8,012,085.00
38.4%
113.30
1/5
3.4644
1/5
2/5
4/5
1

Places of interest near Hanover Hill Health Care Center

Address 1.5 miles from city center

Address 700 Hanover St, Manchester, NH 03104

Calculate Travel Distance to Hanover Hill Health Care Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

215
Total Staff
129
Employees
86
Contractors
46,457
Total Hours (Quarter)
66
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse357.9 Yes
Licensed Practical Nurse478.4 Yes
Certified Nursing Assistant1027.7 Yes
Staff by Category
Administration
4 staff
7.4hs shift avg
Nursing Staff
186 staff
7.9hs shift avg
Physicians & Practitioners
2 staff
8.1hs shift avg
Therapy Services
15 staff
7.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
5.6hs shift avg
Dietary Services
3 staff
7.2hs shift avg
Other Services
2 staff
7.8hs shift avg
Contractor Analysis
7.3%
of total hours from contractors
3,410 contractor hours this quarter
Licensed Practical Nurse: 21 Certified Nursing Assistant: 36 Medical Director: 1 Registered Nurse: 24 Occupational Therapy Aide: 2 Feeding Assistant: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant663610222,33991100%7.7
Licensed Practical Nurse26214710,25091100%8.4
Registered Nurse1124354,30591100%7.9
Administrator3031,4296571%7.9
Speech Language Pathologist4041,0067380%7.3
Respiratory Therapy Technician4049956875%7.7
Physical Therapy Assistant3038957380%7.4
Qualified Social Worker3037577178%5.6
Other Dietary Services Staff2026657481%7
Feeding Assistant0115206571%8
Clinical Nurse Specialist1015076167%8.3
Mental Health Service Worker2024916167%7.8
Dietitian1014716268%7.6
RN Director of Nursing1014645864%8
Physical Therapy Aide1014596673%7
Nurse Practitioner1014555864%7.8
Occupational Therapy Aide0222865156%4.5
Medical Director0111042629%4
Occupational Therapy Assistant0116067%10

Health Inspection History

Total Health inspections 3
14% below New Hampshire average
New Hampshire average: 3.5

Last Health inspection on Dec 2024

Total Health citations 10
31% below New Hampshire average
New Hampshire average: 14.4

3.33 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 9 citations
Complaint investigations 0 citations
Breakdown of citations
Critical Health citations 0
100% below New Hampshire average
New Hampshire average: 0.2
Serious Health citations 1
900% above New Hampshire average
New Hampshire average: 0.1
Moderate Health citations 8

Minor Health citations 1
Citations history (last 3 years)
Administration minor citation Dec 12, 2024
Corrected

Infection Control moderate citation Dec 12, 2024
Corrected

Nutrition moderate citation Dec 12, 2024
Corrected

Pharmacy serious citation Dec 12, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Resident Census by Payment Source
116 Total Residents
Medicare 24 (20.7%)
Medicaid 78 (67.2%)
Private Pay/Other 14 (12.1%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 8.7
24% better than New Hampshire average
New Hampshire average: 11.4
Functional decline score 20.8
10% better than New Hampshire average
New Hampshire average: 23.2
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 14.9%
32% below New Hampshire average.

Walking Ability Worsened 16.7%
17% below New Hampshire average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 30.8%
14% above New Hampshire average.
Safety & clinical stability

Falls with Major Injury 3.8%
17% below New Hampshire average.

High Risk Residents with Pressure Ulcers 3.1%
31% below New Hampshire average.

Urinary Tract Infection 2.6%
4% above New Hampshire average.
Emotional & behavioral wellbeing

Depressive Symptoms 6.8%
17% below New Hampshire average.

Antipsychotic Use 18.7%
7% above New Hampshire average.
Preventive care

Pneumococcal Vaccine 98.2%
2% above New Hampshire average.

Influenza Vaccine 99.0%
1% above New Hampshire average.
Nutrition & physical health

Lost Too Much Weight 4.7%
16% below New Hampshire average.
Short-stay resident measures
Pneumococcal Vaccine 97.4%

16% better than New Hampshire average
Antipsychotic medication increase 3.2%

105% worse than New Hampshire average
Influenza Vaccine 94.9%

14% better than New Hampshire average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $9K
This home paid 74% less in fines than the state average.
New Hampshire average: $33K
Number of Fines 1
This home received 48% fewer fines than the state average.
New Hampshire average: 1.9
Payment Denials 0
This home had 100% fewer payment denials than the state average.
New Hampshire average: 0.1
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Dec 12, 2024
$9K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

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The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for New Hampshire Seniors

Get financial aid guidance

Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state; rural access emphasis.

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+, New Hampshire resident, or caregiver.

No strict limit; prioritizes low-income.

Not applicable.

Primarily referral-based; limited direct funding.

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+, NH resident, US citizen/eligible alien, not in public institution.

~$1,063/month (individual, net after deductions); varies by living arrangement.

$1,500 (individual), $2,000 (couple).

Automatic Medicaid eligibility; estate recovery applies.

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

13 ServiceLink locations; rural/low-income priority.

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled, NH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized, NH resident, low-income household.

~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).

Not assessed; income-focused.

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+, unemployed, low-income, NH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized, NH resident, homeowner, paid property taxes.

~$47,000/year (individual), ~$60,000/year (couple).

Not assessed; home value cap at $750,000.

Refundable relief (~$100-$500/year); annual application.

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