Facility type
Nursing Home
Status
Active
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Nursing Home
Hanover Hill Health Care Center
Overview of Hanover Hill Health Care Center
Hanover Hill Health Care Center has emerged as a renowned stronghold of excellence since its establishment in 1967. Nestled within an opulent and expansive 124-bed residence, this distinguished healthcare center epitomizes an unwavering commitment to delivering uncompromising quality of care. Boasting an unwavering focus on paramount security and the holistic well-being of its esteemed residents, Hanover Hill offers an extensive array of services, encompassing comprehensive long-term care, transformative short-term rehabilitation, compassionate palliative care, and specialized memory care.
From invigorating pursuits to stimulating programs, an atmosphere of wonder and endless possibilities permeates every facet of life within these hallowed halls. Ideally situated in the heart of Manchester, New Hampshire, Hanover Hill Health Care Center not only excels in delivering exemplary care but also offers an idyllic blend of tranquility and convenience. As residents convene in the opulent dining areas, their discerning palates are tantalized by culinary creations crafted with meticulous attention to detail and infused with culinary finesse.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
124
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
86.5%
Residents per day (avg)
113
Occupancy rate
86.5%
Residents per day (avg)
113
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
43% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
33% of new residents, often for short stays.
Typical stay
2 months
Medicaid
24% of new residents, often for long-term daily care.
Typical stay
10 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$21.1M
Profit
$918.7K
Privately-owned community
Operated by a business corporation.
Home revenue
$21,088,099.00
Profit
$918,701.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$20.2M
124-bed community
A larger shared setting that may offer more common spaces and organized community services.
55 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License details
Issuance
January 5, 2025
Expiration
April 30, 2026
County:
HILLSBOROUGH
Additional licensing details
License number:
3562
CMS Certification Number:
305009
Awards:
Readers' Choice Winner 2025
Ownership & operating entity
Hanover Hill Health Care Center is administrated by LORI J MC INTIRE, NHA.
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Ted Lee, President
Care Services
Alzheimer's Certification
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
Programs & Activities
Specific Programs
Long-term Care, Short-term Rehab, Palliative Care, Memory Care, Activities, Dining
Types of Care at Hanover Hill Health Care Center
Assisted Living
Nursing Home
Health Inspection History
Inspections
Total health inspections
3
New Hampshire average 3.5
Last Health inspection on Dec 2024
Total health citations
10
Citations per inspection
3.33
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 10 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.2
Serious Health citations
1
1
900% worse than New Hampshire averageNew Hampshire average: 0.1
0 critical citations
1 serious citation
8 moderate citations
1 minor citation
Citations history (last 3 years)
Administration minor citation
Dec 12, 2024
Corrected
Infection Control moderate citation
Dec 12, 2024
Corrected
Nutrition moderate citation
Dec 12, 2024
Corrected
Pharmacy serious citation
Dec 12, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Manchester
The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Villa Crest Nursing and Retirement Center
-13%
-1%
+10%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Manchester
165
-
39
OBARA, NATHAN
89.6%
$19,940,613.00
$6,733,103.00
33.8%
120.70
4.2436
-
9
-
-13%-1%+10%
St. Teresa Rehabilitation and Nursing Center
+6%
+10%
-7%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Manchester (Hanover Hill)
51
-
56
ROGERS, LUANNE
75.7%
$6,692,338.00
$2,433,645.00
36.4%
43.10
4.7087
-
14
-
+6%+10%-7%
Mt. Carmel Rehabilitation and Nursing Center
+10%
+5%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Manchester
120
A+
81
BOHUNICKY, JOSEPH
85.5%
$18,675,879.00
$5,762,680.00
30.9%
112.30
4.7076
-
10
-
+10%+5%
The Courville at Manchester
+34%
-1%
+11%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
Manchester (North End)
76
A+
71
LEBOEUF, RICHARD
89.8%
$12,465,011.00
$4,790,295.00
38.4%
67
4.2426
1
22
-
+34%-1%+11%
Hanover Hill Health Care Center
+29%
-19%
+7%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
Manchester (Hanover Hill)
124
A+
59
LEE, THEODORE
86.5%
$20,855,289.00
$8,012,085.00
38.4%
113.30
3.4644
1
10
1
+29%-19%+7%
Villa Crest Nursing and Retirement Center
Type of care:
AL
MC
SNF
RC
Community:
Manchester
Bed Count:
165
Operator:
OBARA, NATHAN
CCN:
305079
Occupancy:
89.6%
Home Revenue:
$19,940,613.00
Payroll Costs:
$6,733,103.00
Payroll %:
33.8%
Avg Residents/Day:
120.70
Overall Rating:
Adj Nurse Hours:
4.2436
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
9
RN share vs State Avg:
-13%
-13%
Staffing vs State Avg:
-1%
-1%
Occupancy vs State Avg:
+10%
+10%
St. Teresa Rehabilitation and Nursing Center
Type of care:
SNF
AL
Community:
Manchester (Hanover Hill)
Bed Count:
51
Operator:
ROGERS, LUANNE
CCN:
305071
Occupancy:
75.7%
Home Revenue:
$6,692,338.00
Payroll Costs:
$2,433,645.00
Payroll %:
36.4%
Avg Residents/Day:
43.10
Overall Rating:
Adj Nurse Hours:
4.7087
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
14
RN share vs State Avg:
+6%
+6%
Staffing vs State Avg:
+10%
+10%
Occupancy vs State Avg:
-7%
-7%
Mt. Carmel Rehabilitation and Nursing Center
Type of care:
SNF
AL
Community:
Manchester
Bed Count:
120
Operator:
BOHUNICKY, JOSEPH
CCN:
305067
Occupancy:
85.5%
Home Revenue:
$18,675,879.00
Payroll Costs:
$5,762,680.00
Payroll %:
30.9%
Avg Residents/Day:
112.30
Overall Rating:
Adj Nurse Hours:
4.7076
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
10
RN share vs State Avg:
0%
Staffing vs State Avg:
+10%
+10%
Occupancy vs State Avg:
+5%
+5%
The Courville at Manchester
Type of care:
AL
SNF
Community:
Manchester (North End)
Bed Count:
76
Operator:
LEBOEUF, RICHARD
CCN:
305057
Occupancy:
89.8%
Home Revenue:
$12,465,011.00
Payroll Costs:
$4,790,295.00
Payroll %:
38.4%
Avg Residents/Day:
67
Overall Rating:
Adj Nurse Hours:
4.2426
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
22
RN share vs State Avg:
+34%
+34%
Staffing vs State Avg:
-1%
-1%
Occupancy vs State Avg:
+11%
+11%
Hanover Hill Health Care Center
Type of care:
AL
SNF
Community:
Manchester (Hanover Hill)
Bed Count:
124
Operator:
LEE, THEODORE
CCN:
305009
Occupancy:
86.5%
Home Revenue:
$20,855,289.00
Payroll Costs:
$8,012,085.00
Payroll %:
38.4%
Avg Residents/Day:
113.30
Overall Rating:
Adj Nurse Hours:
3.4644
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
10
Severe Citations:
1
RN share vs State Avg:
+29%
+29%
Staffing vs State Avg:
-19%
-19%
Occupancy vs State Avg:
+7%
+7%Places of interest near Hanover Hill Health Care Center
1.5 miles from city center — 0.47 miles to nearest hospital (Fresenius Medical Care at Elliot Hospital)
700 Hanover St, Manchester, NH 03104
Calculate Travel Distance to Hanover Hill Health Care Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
215
Total Staff
129
Employees
86
Contractors
46,457
Total Hours (Quarter)
66
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 35 | 7.9 | Yes |
| Licensed Practical Nurse | 47 | 8.4 | Yes |
| Certified Nursing Assistant | 102 | 7.7 | Yes |
Staff by Category
Administration ⓘ
4 staff
7.4hs shift avg
Nursing Staff ⓘ
186 staff
7.9hs shift avg
Physicians & Practitioners ⓘ
2 staff
8.1hs shift avg
Therapy Services ⓘ
15 staff
7.1hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
5.6hs shift avg
Dietary Services ⓘ
3 staff
7.2hs shift avg
Other Services ⓘ
2 staff
7.8hs shift avg
Contractor Analysis
7.3%
of total hours from contractors
3,410 contractor hours this quarter
Licensed Practical Nurse: 21
Certified Nursing Assistant: 36
Medical Director: 1
Registered Nurse: 24
Occupational Therapy Aide: 2
Feeding Assistant: 1
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 66 | 36 | 102 | 22,339 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 26 | 21 | 47 | 10,250 | 91 | 100% | 8.4 |
| Registered Nurse | 11 | 24 | 35 | 4,305 | 91 | 100% | 7.9 |
| Administrator | 3 | 0 | 3 | 1,429 | 65 | 71% | 7.9 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,006 | 73 | 80% | 7.3 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 995 | 68 | 75% | 7.7 |
| Physical Therapy Assistant | 3 | 0 | 3 | 895 | 73 | 80% | 7.4 |
| Qualified Social Worker | 3 | 0 | 3 | 757 | 71 | 78% | 5.6 |
| Other Dietary Services Staff | 2 | 0 | 2 | 665 | 74 | 81% | 7 |
| Feeding Assistant | 0 | 1 | 1 | 520 | 65 | 71% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 507 | 61 | 67% | 8.3 |
| Mental Health Service Worker | 2 | 0 | 2 | 491 | 61 | 67% | 7.8 |
| Dietitian | 1 | 0 | 1 | 471 | 62 | 68% | 7.6 |
| RN Director of Nursing | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Physical Therapy Aide | 1 | 0 | 1 | 459 | 66 | 73% | 7 |
| Nurse Practitioner | 1 | 0 | 1 | 455 | 58 | 64% | 7.8 |
| Occupational Therapy Aide | 0 | 2 | 2 | 286 | 51 | 56% | 4.5 |
| Medical Director | 0 | 1 | 1 | 104 | 26 | 29% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 60 | 6 | 7% | 10 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
116 residents
Residents by payment source
Medicare
24 residents (20.7%)
Medicaid
78 residents (67.2%)
Private pay or other
14 residents (12.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
24% better than New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.8
10% better than New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.9%
Percent of long-stay residents whose need for help with daily activities has increased
14.9%
32% better than New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
16.7%
Percent of long-stay residents whose ability to move independently worsened
16.7%
17% better than New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.8%
14% worse than New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.8%
Percent of long-stay residents experiencing one or more falls with major injury
3.8%
17% better than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
31% better than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.6%
Percent of long-stay residents with a urinary tract infection
2.6%
In line with New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.7%
Percent of long-stay residents who lose too much weight
4.7%
16% better than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.8%
Percent of long-stay residents who have depressive symptoms
6.8%
17% better than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
18.7%
Percent of long-stay residents who received an antipsychotic medication
18.7%
7% worse than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
In line with New Hampshire averageNew Hampshire average: 96.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.0%
In line with New Hampshire averageNew Hampshire average: 98.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.64
Number of hospitalizations per 1,000 long-stay resident days.
0.64
61% better than New Hampshire averageNew Hampshire average: 1.65
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.56
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.56
71% better than New Hampshire averageNew Hampshire average: 1.90
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.4%
16% better than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.2%
Percent of short-stay residents who newly received an antipsychotic medication
3.2%
105% worse than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.9%
14% better than New Hampshire averageNew Hampshire average: 83.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.0%
14% better than New Hampshire averageNew Hampshire average: 22.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
10.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.1%
28% better than New Hampshire averageNew Hampshire average: 14.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
21% better than New Hampshire averageNew Hampshire average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
45.1%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.1%
16% worse than New Hampshire averageNew Hampshire average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.7%
Rate of successful return to home or community from a skilled nursing facility.
53.7%
6% better than New Hampshire averageNew Hampshire average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$9K
74% lower than New Hampshire averageNew Hampshire average: $33K
Number of fines
1
48% fewer fines than New Hampshire averageNew Hampshire average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Hampshire averageNew Hampshire average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$9K
New Hampshire average
$33K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 12, 2024
$9K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Hanover Hill Health Care Center based on CMS SNF Cost Reports.
Occupancy Rate
86.5%
↑ 0.7pp vs 2022
Net Income
$918,701
↓ ~$1.6M vs 2022
Total Payroll
$10,767,880
↓ ~$86K vs 2022
Profit Margin
4.4%
↓ 8.2pp vs 2022
Loading trend charts...
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