4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Harmony House Nursing and Rehabilitation operates a skilled nursing and long-term care community under the ownership of Freda Price Zimmerman. Located in Shreveport, Louisiana, the facility focuses heavily on dementia and Alzheimer’s support alongside standard medical recovery. The neighborhood holds a walk score of 34, meaning the location is mostly car-dependent and families will need a vehicle for visits or daily errands outside the grounds.
The nursing team delivers an average of four hours and 24 minutes of direct care per resident each day, keeping registered nurses, licensed vocational nurses, and nurse aides on the floor around the clock. The community maintains an on-site physician and integrates regular visits from a nurse practitioner and psychiatrist to manage clinical needs internally. The average length of stay is around 970 days, so the residential rhythm emphasizes long-term stability with homestyle dining managed by a registered dietitian, an arts and crafts center, an interactive computer lab, and an outdoor courtyard with a gazebo.
Prospective residents can call the administrative office at (318) 424-5251 to check on current bed vacancies or to verify clinical intake criteria. The business desk can explain how they coordinate with Medicare, Medicaid, and private pay insurance options, and they can help you schedule an in-person tour of the facility and day rooms.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 42nd out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 21m per day | ▲ 10% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 46m per day | ▼ 35% State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ▲ 7% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 12m per day | ■ Avg State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 65% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 15% State avg: 13m per day · National avg: 29m per day |
Offers a balance of services and community atmosphere.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
2.20
16% better than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.07
61% better than Louisiana averageLouisiana average: 2.77
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
37.8%
36% worse than Louisiana averageLouisiana average: 27.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.0%
25% better than Louisiana averageLouisiana average: 14.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Louisiana averageLouisiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.0%
19% better than Louisiana averageLouisiana average: 53.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
23% of new residents, usually for short-term rehab.
26% of new residents, often for short stays.
51% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 03/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #88 / 203Payroll — State benchmarkedThis home is ranked 88th out of 203 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #115 / 203Payroll % — State benchmarkedThis home is ranked 115th out of 203 homes in Louisiana. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under Medicaid (51% of admissions), and a typical Medicaid stay runs around 4 - 5 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Heritage Manor South | NH HC MC | Shreveport (Caddo Parish) | 145
Facility
145
LA AVG
113
Rank
#59 / 262 |
67.0%
Facility
67.0%
LA AVG
71.8%
Rank
#130 / 204 | -7% | 4.96
Facility
4.96
LA AVG
4.14
Rank
#16 / 199 | +41% | +20% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 18
Facility
18
LA AVG
25.7
Rank
#56 / 204 | 3.6
Facility
3.6
LA AVG
3.9
Rank
#89 / 204 | - | 108 | A+ |
29
Facility
29
LA AVG
37
Rank
#225 / 368 | Jacob Banaka | $11.5M
Facility
$11.5M
LA AVG
$9.6M
Rank
#137 / 203 | $5.1M
Facility
$5.1M
LA AVG
$3.9M
Rank
#38 / 203 | 44.1%
Facility
44.1%
LA AVG
42%
Rank
#3 / 203 | 195408 | ||||
| Heritage Manor West | NH HC MC PC | Shreveport | 140
Facility
140
LA AVG
113
Rank
#73 / 262 |
63.9%
Facility
63.9%
LA AVG
71.8%
Rank
#141 / 204 | -11% | 3.98
Facility
3.98
LA AVG
4.14
Rank
#86 / 199 | +56% | -4% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 18
Facility
18
LA AVG
25.7
Rank
#56 / 204 | 4.5
Facility
4.5
LA AVG
3.9
Rank
#139 / 204 | - | 116 | - |
35
Facility
35
LA AVG
37
Rank
#195 / 368 | Lena Heritage LLC | $10.5M
Facility
$10.5M
LA AVG
$9.6M
Rank
#151 / 203 | $4.6M
Facility
$4.6M
LA AVG
$3.9M
Rank
#68 / 203 | 44.3%
Facility
44.3%
LA AVG
42%
Rank
#15 / 203 | 195447 | ||||
| Southern Hills Healthcare and Rehabilitation | NH HC MC | Shreveport (Hyde Park, Brookwood, Southern Hills) | 101
Facility
101
LA AVG
113
Rank
#163 / 262 |
73.3%
Facility
73.3%
LA AVG
71.8%
Rank
#102 / 204 | +2% | 4.47
Facility
4.47
LA AVG
4.14
Rank
#35 / 199 | +75% | +8% | $61.6k
Facility
$61.6k
LA AVG
$107.9k
Rank
#148 / 204 | 24
Facility
24
LA AVG
25.7
Rank
#112 / 204 | 3.4
Facility
3.4
LA AVG
3.9
Rank
#71 / 204 | 4 | 78 | A+ |
34
Facility
34
LA AVG
37
Rank
#202 / 368 | Chelsea Bundick | $8.1M
Facility
$8.1M
LA AVG
$9.6M
Rank
#165 / 203 | $3.8M
Facility
$3.8M
LA AVG
$3.9M
Rank
#107 / 203 | 46.3%
Facility
46.3%
LA AVG
42%
Rank
#25 / 203 | 195519 | ||||
| Pierremont Healthcare Center | NH MC RC | Shreveport (Caddo Parish) | 180
Facility
180
LA AVG
113
Rank
#17 / 262 |
67.4%
Facility
67.4%
LA AVG
71.8%
Rank
#127 / 204 | -6% | 3.86
Facility
3.86
LA AVG
4.14
Rank
#101 / 199 | -77% | -7% | $431.5k
Facility
$431.5k
LA AVG
$107.9k
Rank
#202 / 204 | 57
Facility
57
LA AVG
25.7
Rank
#194 / 204 | 3.8
Facility
3.8
LA AVG
3.9
Rank
#104 / 204 | 11 | 117 | A+ |
68
Facility
68
LA AVG
37
Rank
#38 / 368 | Edward Forrest | $12.6M
Facility
$12.6M
LA AVG
$9.6M
Rank
#15 / 203 | $5.4M
Facility
$5.4M
LA AVG
$3.9M
Rank
#36 / 203 | 43.2%
Facility
43.2%
LA AVG
42%
Rank
#189 / 203 | 195312 |
Harmony House Nursing and Rehabilitation is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Harmony House Nursing and Rehabilitation has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Harmony House Nursing and Rehabilitation's occupancy is 96.8%.
Harmony House Nursing and Rehabilitation is registered as a for-profit.
(318) 424-5251 will put you in contact with the team at Harmony House Nursing and Rehabilitation.
Harmony House Nursing and Rehabilitation is not currently listed as a CMS-certified provider of Medicare or Medicaid.
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