Total health inspections
2
Louisiana average 6.5
Last Health inspection on Mar 2025
Progressive Care Center
Nursing Home, Nursing Care & Respite Care · Shreveport, LA
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Progressive Care Center
Nursing Home, Nursing Care & Respite Care · Shreveport, LA
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Progressive Care Center operates as a nonprofit 48-bed skilled nursing facility at 2550 Kings Highway, Shreveport, Caddo Parish, Louisiana. Virginia Hall Nursing Home administers the center. The facility earned a 3-star CMS overall rating combining a 4-star health inspection rating, a 4-star staffing rating (first in the state), and a 1-star quality measures rating. Medicare and Medicaid admissions are accepted.
The staffing infrastructure is distinctive statewide. Total nursing hours per resident per day measure 7 hours 40 minutes, placing the facility first among 182 Louisiana SNF providers and 101% above the state average. The staff-to-resident ratio is 4.72 to 1, substantially exceeding the state average of 1.50 to 1. Weekend nursing provides 6 hours 31 minutes daily per resident, 99% above the state benchmark.
Direct care personnel include 28 CNAs, 13 LPNs, and 8 RNs, supplemented by 7 speech language pathologists, 7 PT aides, 8 respiratory therapy technicians, 6 PT assistants, and administrative/specialist staff. Q3 2025 staffing totaled 85 personnel (79 employees, 6 contractors) contributing 14,658 hours.
Skilled nursing, rehabilitation, occupational and speech therapy, respite care, and memory care programs operate. Amenities include family support services, life enrichment, emergency call systems, beauty services, and home-cooked meal preparation. Visiting is available 24 hours daily.
Regulatory compliance is strong. Two health inspections occurred (69% fewer than state average), yielding 2 total citations (ranked 1st statewide; 92% below state average). Zero critical and zero serious citations were issued. No federal monetary penalties were imposed in the past three years.
Clinical outcomes show mixed results: long-stay hospitalizations are 84% better than state average and ED visits 51% better, but short-stay falls with major injury occur at 225% above the state rate, and ED utilization is 104% above state average.
As of the most recent census report, the facility census was 18, with payer distribution of 22.2% Medicare and 77.8% private pay or other funding.
The neighborhood has a Walk Score of 56 (moderately walkable); the facility is situated 2.7 miles from downtown Shreveport.
The facility represents a small nonprofit operation with top-tier staffing capacity but quality measure performance requiring focused attention.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 1st out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 1st out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
7h 40m per day
Rank #1 / 199Nurse hours — State benchmarkedThis home is ranked 1st out of 199 homes in Louisiana. Shows adjusted nurse hours per resident per day benchmarked to the Louisiana average, with a ranking across 199 Louisiana facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Louisiana avg
+85%
Standout metric
Weekend Total Nursing is +99% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
28m per day | ▼ 44% State avg: 50m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
46m per day | ▲ 12% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
|
1h 52m per day | ▼ 15% State avg: 2h 12m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
6h 31m per day | ▲ 99% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
|
2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
|
16m per day | ▼ 56% State avg: 36m per day · National avg: 28m per day |
48-bed community Rank #244 / 262Bed count — State benchmarkedThis home is ranked 244th out of 262 homes in Louisiana. Shows this facility's certified or reported bed count compared to other Louisiana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 56 / 100 Rank #74 / 368Walk Score — State benchmarkedThis home is ranked 74th out of 368 homes in Louisiana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Louisiana facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeMedicare And Medicaid
CountyCaddo
Owner NameVirginia Hall Nursing Home
Profit StatusNonprofit
Rehabilitation Services
Respite Care
Short-Term Rehab
24-Hour Staffing
Skilled Nursing Care
Specific ProgramsPhysical Therapy, Occupational Therapy, Speech Therapy, Family Support Services, Life Enrichment Activities, Emergency Call System, Beauty and Barber Services
Operating HoursVisiting Hours 24/7
Health Inspection History
Inspections
Total health citations
2
Rank #1 / 204Health citations — State benchmarkedThis home is ranked 1st out of 204 homes in Louisiana. Shows this facility's total health deficiency citations benchmarked to the Louisiana State average, with a ranking across all 204 LA facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Louisiana average 25.7
Citations per inspection
1
Rank #1 / 204Citations per inspection — State benchmarkedThis home is ranked 1st out of 204 homes in Louisiana. Shows average deficiency citations per CMS inspection for this facility versus the Louisiana mean across 204 facilities with citation data. Lower is better.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
1 of 2 citations resulted from standard inspections; and 1 of 2 resulted from complaint investigations.
Breakdown of citation severity (last 1 year)
Critical health citations
0
100% better than Louisiana average
Louisiana average: 1.1
Serious health citations
0
100% better than Louisiana average
Louisiana average: 0.5
Citations history (last 1 year)
Nutrition moderate citation
Mar 12, 2025
Corrected
Care Planning moderate citation
Feb 06, 2025
Corrected
Staffing Data
Reporting period: July 1 – September 30, 2025 (Q3 2025). Source: CMS Payroll-Based Journal report.
Total staff
85
Employees
79
Contractors
6
Staff to resident ratio
4.72 : 1
215% more staff per resident than Louisiana average
Avg staff/day
19
Average shift
8.4 hours
0% compared with Louisiana average
Total staff hours (quarter)
14,658
Nursing staff breakdown
Q3 2025 · Jul 1 – Sep 30
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
All 8 RN Staff are full-time employees. No contractors work on this role.
8
All 8 RN Staff are full-time employees. No contractors work on this role.
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
13 total: 12 full-time employees and 1 contractor.
13
13 total: 12 full-time employees and 1 contractor.
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hours
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
28 total: 23 full-time employees and 5 contractors.
28
28 total: 23 full-time employees and 5 contractors.
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Contractor staffing
Q3 2025 · Jul 1 – Sep 30
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
Total hours from contractors
0.9%
139 contractor hours this quarter
Certified Nursing Assistant: 5
Licensed Practical Nurse: 1
Staff by category
Q3 2025 · Jul 1 – Sep 30
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
| Certified Nursing Assistant | 23 | 5 | 28 | 4,820 | 92 | 100% | 9.1 |
| Licensed Practical Nurse | 12 | 1 | 13 | 2,809 | 89 | 97% | 9.5 |
| Registered Nurse | 8 | 0 | 8 | 1,827 | 92 | 100% | 9.5 |
| Speech Language Pathologist | 7 | 0 | 7 | 901 | 78 | 85% | 6.9 |
| Physical Therapy Aide | 7 | 0 | 7 | 825 | 82 | 89% | 6.7 |
| Respiratory Therapy Technician | 8 | 0 | 8 | 604 | 85 | 92% | 6.7 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 510 | 67 | 73% | 7.6 |
| Nurse Practitioner | 1 | 0 | 1 | 498 | 63 | 68% | 7.9 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Physical Therapy Assistant | 6 | 0 | 6 | 477 | 79 | 86% | 5.9 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 454 | 58 | 63% | 7.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 395 | 52 | 57% | 7.6 |
| Qualified Social Worker | 2 | 0 | 2 | 59 | 18 | 20% | 3.3 |
28 Certified Nursing Assistant
% of Days
100%
13 Licensed Practical Nurse
% of Days
97%
8 Registered Nurse
% of Days
100%
7 Speech Language Pathologist
% of Days
85%
7 Physical Therapy Aide
% of Days
89%
8 Respiratory Therapy Technician
% of Days
92%
1 Clinical Nurse Specialist
% of Days
73%
1 Nurse Practitioner
% of Days
68%
1 Administrator
% of Days
65%
6 Physical Therapy Assistant
% of Days
86%
2 Therapeutic Recreation Specialist
% of Days
63%
1 Mental Health Service Worker
% of Days
57%
2 Qualified Social Worker
% of Days
20%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.21
Number of hospitalizations per 1,000 long-stay resident days.
0.21
84% better than Louisiana average
Louisiana average: 1.30
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.82
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.82
51% better than Louisiana average
Louisiana average: 1.67
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
21% better than Louisiana average
Louisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
67% better than Louisiana average
Louisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
30% better than Louisiana average
Louisiana average: 76.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
7.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
7.2%
65% better than Louisiana average
Louisiana average: 20.3%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
26.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
26.1%
104% worse than Louisiana average
Louisiana average: 12.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.5%
Percentage of SNF residents who experience falls with major injury during their stay.
2.5%
225% worse than Louisiana average
Louisiana average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
61.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.8%
15% better than Louisiana average
Louisiana average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
48.0%
Rate of successful return to home or community from a skilled nursing facility.
48.0%
5% worse than Louisiana average
Louisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
18
Medicare
4
22.2% of residents
Private pay or other
14
77.8% of residents
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Places of interest near Progressive Care Center
2.7 miles from city center
Estimated distance in miles from Shreveport's city center to Progressive Care Center's address, calculated via Google Maps.
Calculate Travel Distance to Progressive Care Center
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Compare Nursing Homes around Shreveport
The information below is reported by the Louisiana Department of Health, Health Standards Section.
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| Progressive Care Center |
NH
NC
RC
|
Shreveport (Caddo Parish) |
48
Facility
48
LA AVG
113
Rank
#244 / 262
| - | - |
7.66
Facility
7.66
LA AVG
4.14
Rank
#1 / 199
| +101% | +85% |
$0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204
|
2
Facility
2
LA AVG
25.7
Rank
#1 / 204
|
1.0
Facility
1.0
LA AVG
3.9
Rank
#1 / 204
| - | 16 | - |
56
Facility
56
LA AVG
37
Rank
#74 / 368
| - | - | - | - | 195622 | ||||
| Heritage Manor South |
NH
HC
MC
|
Shreveport (Caddo Parish) |
145
Facility
145
LA AVG
113
Rank
#59 / 262
|
67.0%
Facility
67.0%
LA AVG
71.8%
Rank
#130 / 204
| -7% |
4.96
Facility
4.96
LA AVG
4.14
Rank
#16 / 199
| +41% | +20% |
$0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204
|
18
Facility
18
LA AVG
25.7
Rank
#56 / 204
|
3.6
Facility
3.6
LA AVG
3.9
Rank
#89 / 204
| - | 108 | A+ |
29
Facility
29
LA AVG
37
Rank
#225 / 368
| Jacob Banaka |
$11.5M
Facility
$11.5M
LA AVG
$9.6M
Rank
#137 / 203
|
$5.1M
Facility
$5.1M
LA AVG
$3.9M
Rank
#38 / 203
|
44.1%
Facility
44.1%
LA AVG
42%
Rank
#3 / 203
| 195408 | ||||
| Heritage Manor West |
NH
HC
MC
PC
|
Shreveport |
140
Facility
140
LA AVG
113
Rank
#73 / 262
|
63.9%
Facility
63.9%
LA AVG
71.8%
Rank
#141 / 204
| -11% |
3.98
Facility
3.98
LA AVG
4.14
Rank
#86 / 199
| +56% | -4% |
$0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204
|
18
Facility
18
LA AVG
25.7
Rank
#56 / 204
|
4.5
Facility
4.5
LA AVG
3.9
Rank
#139 / 204
| - | 116 | - |
35
Facility
35
LA AVG
37
Rank
#195 / 368
| Lena Heritage LLC |
$10.5M
Facility
$10.5M
LA AVG
$9.6M
Rank
#151 / 203
|
$4.6M
Facility
$4.6M
LA AVG
$3.9M
Rank
#68 / 203
|
44.3%
Facility
44.3%
LA AVG
42%
Rank
#15 / 203
| 195447 | ||||
| Southern Hills Healthcare and Rehabilitation |
NH
HC
MC
|
Shreveport (Hyde Park, Brookwood, Southern Hills) |
101
Facility
101
LA AVG
113
Rank
#163 / 262
|
73.3%
Facility
73.3%
LA AVG
71.8%
Rank
#102 / 204
| +2% |
4.47
Facility
4.47
LA AVG
4.14
Rank
#35 / 199
| +75% | +8% |
$61.6k
Facility
$61.6k
LA AVG
$107.9k
Rank
#148 / 204
|
24
Facility
24
LA AVG
25.7
Rank
#112 / 204
|
3.4
Facility
3.4
LA AVG
3.9
Rank
#71 / 204
| 4 | 78 | A+ |
34
Facility
34
LA AVG
37
Rank
#202 / 368
| Chelsea Bundick |
$8.1M
Facility
$8.1M
LA AVG
$9.6M
Rank
#165 / 203
|
$3.8M
Facility
$3.8M
LA AVG
$3.9M
Rank
#107 / 203
|
46.3%
Facility
46.3%
LA AVG
42%
Rank
#25 / 203
| 195519 | ||||
| Pierremont Healthcare Center |
NH
MC
RC
|
Shreveport (Caddo Parish) |
180
Facility
180
LA AVG
113
Rank
#17 / 262
|
67.4%
Facility
67.4%
LA AVG
71.8%
Rank
#127 / 204
| -6% |
3.86
Facility
3.86
LA AVG
4.14
Rank
#101 / 199
| -77% | -7% |
$431.5k
Facility
$431.5k
LA AVG
$107.9k
Rank
#202 / 204
|
57
Facility
57
LA AVG
25.7
Rank
#194 / 204
|
3.8
Facility
3.8
LA AVG
3.9
Rank
#104 / 204
| 11 | 117 | A+ |
68
Facility
68
LA AVG
37
Rank
#38 / 368
| Edward Forrest |
$12.6M
Facility
$12.6M
LA AVG
$9.6M
Rank
#15 / 203
|
$5.4M
Facility
$5.4M
LA AVG
$3.9M
Rank
#36 / 203
|
43.2%
Facility
43.2%
LA AVG
42%
Rank
#189 / 203
| 195312 |
Financial Assistance for
Nursing Home in Louisiana
Progressive Care Center is located in SHREVEPORT, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Frequently Asked Questions about Progressive Care Center
What neighborhood is Progressive Care Center in?
Progressive Care Center is in the Caddo Parish neighborhood of SHREVEPORT.
Who is the owner of Progressive Care Center?
Progressive Care Center is legally operated by Virginia Hall Nursing Home.
Is Progressive Care Center in a walkable area?
Progressive Care Center has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Does Progressive Care Center operate as a for-profit or non-profit?
Progressive Care Center is registered as a non-profit in LA.
What is the overall rating for Progressive Care Center?
Progressive Care Center received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
How many beds does Progressive Care Center have?
Progressive Care Center has 48 beds.
Are there photos of Progressive Care Center?
Yes — there are 12 photos of Progressive Care Center in the photo gallery on this page.
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