3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Progressive Care Center operates as a nonprofit 48-bed skilled nursing facility at 2550 Kings Highway, Shreveport, Caddo Parish, Louisiana. Virginia Hall Nursing Home administers the center. The facility earned a 3-star CMS overall rating combining a 4-star health inspection rating, a 4-star staffing rating (first in the state), and a 1-star quality measures rating. Medicare and Medicaid admissions are accepted.
The staffing infrastructure is distinctive statewide. Total nursing hours per resident per day measure 7 hours 40 minutes, placing the facility first among 182 Louisiana SNF providers and 101% above the state average. The staff-to-resident ratio is 4.72 to 1, substantially exceeding the state average of 1.50 to 1. Weekend nursing provides 6 hours 31 minutes daily per resident, 99% above the state benchmark.
Direct care personnel include 28 CNAs, 13 LPNs, and 8 RNs, supplemented by 7 speech language pathologists, 7 PT aides, 8 respiratory therapy technicians, 6 PT assistants, and administrative/specialist staff. Q3 2025 staffing totaled 85 personnel (79 employees, 6 contractors) contributing 14,658 hours.
Skilled nursing, rehabilitation, occupational and speech therapy, respite care, and memory care programs operate. Amenities include family support services, life enrichment, emergency call systems, beauty services, and home-cooked meal preparation. Visiting is available 24 hours daily.
Regulatory compliance is strong. Two health inspections occurred (69% fewer than state average), yielding 2 total citations (ranked 1st statewide; 92% below state average). Zero critical and zero serious citations were issued. No federal monetary penalties were imposed in the past three years.
Clinical outcomes show mixed results: long-stay hospitalizations are 84% better than state average and ED visits 51% better, but short-stay falls with major injury occur at 225% above the state rate, and ED utilization is 104% above state average.
As of the most recent census report, the facility census was 18, with payer distribution of 22.2% Medicare and 77.8% private pay or other funding.
The neighborhood has a Walk Score of 56 (moderately walkable); the facility is situated 2.7 miles from downtown Shreveport.
The facility represents a small nonprofit operation with top-tier staffing capacity but quality measure performance requiring focused attention.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 1st out of 195 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 28m per day | ▼ 44% State avg: 50m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 46m per day | ▲ 12% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 52m per day | ▼ 15% State avg: 2h 12m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 38m per day | ▲ 73% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 16m per day | ▼ 56% State avg: 36m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
0.21
84% better than Louisiana averageLouisiana average: 1.30
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.82
51% better than Louisiana averageLouisiana average: 1.67
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
7.2%
65% better than Louisiana averageLouisiana average: 20.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
26.1%
104% worse than Louisiana averageLouisiana average: 12.8%
Percentage of SNF residents who experience falls with major injury during their stay.
2.5%
225% worse than Louisiana averageLouisiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.8%
15% better than Louisiana averageLouisiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
48.0%
5% worse than Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
80% of new residents, usually for short-term rehab.
19% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #164 / 200Payroll — State benchmarkedThis home is ranked 164th out of 200 homes in Louisiana for payroll. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #43 / 200Payroll % — State benchmarkedThis home is ranked 43rd out of 200 homes in Louisiana for payroll %. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–68% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (80% of admissions), and a typical Medicare stay runs around 11 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.7 miles from city center
Estimated distance in miles from Shreveport's city center to Progressive Care Center's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the LA Dept. of Health (LDH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Heritage Manor of Stratmore Nursing & Rehab Ctr | NH HOS MC SNF | Shreveport (Springlake, University Terrace) | 142
Facility
142
LA AVG
113
Rank
#69 / 259 |
80.3%
Facility
80.3%
LA AVG
70.3
Rank
#58 / 175 | +14% | 3.52
Facility
3.52
LA AVG
4.14
Rank
#145 / 195 | +13% | -15% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 200 | 6
Facility
6
LA AVG
25.7
Rank
#3 / 200 | 3.0
Facility
3.0
LA AVG
3.9
Rank
#39 / 200 | - | 114 | - |
12
Facility
12
LA AVG
37
Rank
#312 / 368 | Catherine Day | $13.4MFiscal year ending 12/2023
Facility
$13.4MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#72 / 200 | $5.3MFiscal year ending 12/2023
Facility
$5.3MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#23 / 200 | 39.5%Fiscal year ending 12/2023
Facility
39.5%Fiscal year ending 12/2023
LA AVG
42%
Rank
#27 / 200 | 195486 | ||||
| Heritage Manor South | NH HOS MC SNF | Shreveport (Caddo Parish) | 145
Facility
145
LA AVG
113
Rank
#59 / 259 |
74.4%
Facility
74.4%
LA AVG
70.3
Rank
#91 / 175 | +6% | 4.96
Facility
4.96
LA AVG
4.14
Rank
#15 / 195 | +41% | +20% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 200 | 18
Facility
18
LA AVG
25.7
Rank
#55 / 200 | 3.6
Facility
3.6
LA AVG
3.9
Rank
#88 / 200 | - | 108 | A+ |
29
Facility
29
LA AVG
37
Rank
#225 / 368 | Jacob Banaka | $11.5MFiscal year ending 12/2023
Facility
$11.5MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#134 / 200 | $5.1MFiscal year ending 12/2023
Facility
$5.1MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#40 / 200 | 44.1%Fiscal year ending 12/2023
Facility
44.1%Fiscal year ending 12/2023
LA AVG
42%
Rank
#5 / 200 | 195408 | ||||
| Spring Lake Skilled Nursing and Rehabilitation | NH HOS MC PC RC SNF | Shreveport (Caddo Parish) | 160
Facility
160
LA AVG
113
Rank
#31 / 259 |
78.2%
Facility
78.2%
LA AVG
70.3
Rank
#75 / 175 | +11% | 3.28
Facility
3.28
LA AVG
4.14
Rank
#159 / 195 | -70% | -21% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 200 | 14
Facility
14
LA AVG
25.7
Rank
#31 / 200 | 2.8
Facility
2.8
LA AVG
3.9
Rank
#33 / 200 | - | 125 | - |
42
Facility
42
LA AVG
37
Rank
#151 / 368 | Sdb Holdings | $14.9MFiscal year ending 12/2023
Facility
$14.9MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#27 / 200 | $5.3MFiscal year ending 12/2023
Facility
$5.3MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#75 / 200 | 35.6%Fiscal year ending 12/2023
Facility
35.6%Fiscal year ending 12/2023
LA AVG
42%
Rank
#176 / 200 | 195344 | ||||
| Heritage Manor West | NH HOS MC PC SNF | Shreveport | 140
Facility
140
LA AVG
113
Rank
#73 / 259 |
82.5%
Facility
82.5%
LA AVG
70.3
Rank
#51 / 175 | +17% | 3.98
Facility
3.98
LA AVG
4.14
Rank
#84 / 195 | +56% | -4% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 200 | 18
Facility
18
LA AVG
25.7
Rank
#55 / 200 | 4.5
Facility
4.5
LA AVG
3.9
Rank
#136 / 200 | - | 116 | - |
35
Facility
35
LA AVG
37
Rank
#195 / 368 | Lena Heritage LLC | $10.5MFiscal year ending 12/2023
Facility
$10.5MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#149 / 200 | $4.6MFiscal year ending 12/2023
Facility
$4.6MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#69 / 200 | 44.3%Fiscal year ending 12/2023
Facility
44.3%Fiscal year ending 12/2023
LA AVG
42%
Rank
#17 / 200 | 195447 |
Progressive Care Center is located in SHREVEPORT, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Progressive Care Center is in the Caddo Parish neighborhood of SHREVEPORT.
Progressive Care Center is legally operated by Virginia Hall Nursing Home.
Progressive Care Center has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Progressive Care Center's occupancy is 27.9%.
No, Progressive Care Center has a no-pet policy.
Progressive Care Center is registered as a non-profit in LA.
Progressive Care Center received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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