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Hawkins Residential is a specialized assisted living community in Richmond, Virginia, offering structured housing and support for adults aged 18 and older with serious or persistent mental health conditions. Administered by Toriano Phillips, the community serves a distinct role in the Richmond care landscape by providing a stable, homelike setting that encourages independence while addressing behavioral health needs. With 78 of 84 licensed beds occupied, the community is currently operating at approximately 93%, suggesting limited availability.
The community has undergone 6 state inspections, 2 of which cited violations, representing 33.3%, which is well below the Virginia average of 64.3%. In line with this, 2 total deficiencies across all inspections were cited, significantly lower than the state average of 32. The most recent complaint-initiated inspection on November 7, 2025, identified no deficiencies, and complaint investigations that year were not substantiated. Earlier findings in 2024 cited procedural documentation gaps related to preliminary individualized service plans before admission, with no concerns tied to resident safety. However, there are no records of fines or enforcement actions.
Care support includes nursing services, licensed certified nursing assistants, continuous 24-hour staffing, respite care, and short-term rehabilitation. Three home-cooked meals daily with accommodations for special dietary needs, along with housekeeping and linen services, are also provided. Additionally, admission criteria require that individuals be at least 18 years old, have a qualifying mental health diagnosis, be supported by a case manager, and not pose a risk to others, to help maintain a stable and appropriate living environment.
Hawkins Residential is designed specifically for adults who require a structured, supportive housing due to serious or persistent mental health conditions instead of traditional senior care. Its focused admission criteria also reflect a clear and specialized mission, making it a valuable option for adults and families seeking this level of targeted support in the Richmond area.
Higher than the Virginia average: 85.7%Hawkins Residential is administrated by Toriano Phillips.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 32 | This facility has 94% fewer total deficiencies than a typical Virginia assisted living residence (2 vs. VA avg 32).↓ 94% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 0.7 | 10.7 | This facility has 93% fewer deficiencies per year than a typical Virginia assisted living residence (0.7 vs. VA avg 10.7).↓ 93% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.3 | 2.3 | This facility has 87% fewer deficiencies per inspection than a typical Virginia assisted living residence (0.3 vs. VA avg 2.3).↓ 87% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 14 | This facility has 57% fewer total inspections than a typical Virginia assisted living residence (6 vs. VA avg 14).↓ 57% better |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 2 | 9 | This facility has 78% fewer inspections with violations than a typical Virginia assisted living residence (2 vs. VA avg 9).↓ 78% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 33% | 64% | This facility has 31 percentage points lower inspection violation rate than a typical Virginia assisted living residence (33% vs. VA avg 64%).↓ 31% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 7 | This facility has 71% fewer total complaints than a typical Virginia assisted living residence (2 vs. VA avg 7).↓ 71% better |
|
Complaints per year
Average complaints per year since 2023.
| 0.7 | 2.3 | This facility has 70% fewer complaints per year than a typical Virginia assisted living residence (0.7 vs. VA avg 2.3).↓ 70% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
4.9 miles from city center
Estimated distance in miles from Richmond's city center to Hawkins Residential's address, calculated via Google Maps.
Add your location
Hawkins Residential is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Sancerre Atlee Station |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Mechanicsville (Giles Preserve) | 120
Facility
120
VA AVG
98
Rank
#93 / 371 | Yes |
30
Facility
30
VA AVG
44
Rank
#304 / 449 | Studio / 1 Bed / 2 Bed | Lauren Friedman | - | A | 18 | 38.9%
Facility
38.9%
VA AVG
64.3%
Rank
#86 / 332 | 12
Facility
12
VA AVG
7
Rank
#286 / 332 | 13
Facility
13
VA AVG
32
Rank
#158 / 332 | 0.7
Facility
0.7
VA AVG
2.3
Rank
#104 / 332 |
| Sunrise of Richmond |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond (Raintree) | 110
Facility
110
VA AVG
98
Rank
#115 / 371 | Yes |
32
Facility
32
VA AVG
44
Rank
#289 / 449 | - | Ait Karen Simon-Dunham |
56.4%
Facility
56.4%
VA AVG
70.8%
Rank
#231 / 297 | - | 12 | 25%
Facility
25%
VA AVG
64.3%
Rank
#47 / 332 | 6
Facility
6
VA AVG
7
Rank
#217 / 332 | 10
Facility
10
VA AVG
32
Rank
#142 / 332 | 0.8
Facility
0.8
VA AVG
2.3
Rank
#108 / 332 |
| Sunrise at Bon Air |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 94
Facility
94
VA AVG
98
Rank
#176 / 371 | Yes |
52
Facility
52
VA AVG
44
Rank
#161 / 449 | - | Michelle Dorsey |
88.3%
Facility
88.3%
VA AVG
70.8%
Rank
#48 / 297 | - | 15 | 40%
Facility
40%
VA AVG
64.3%
Rank
#87 / 332 | 6
Facility
6
VA AVG
7
Rank
#217 / 332 | 21
Facility
21
VA AVG
32
Rank
#198 / 332 | 1.4
Facility
1.4
VA AVG
2.3
Rank
#158 / 332 |
| Seaton Chesterfield |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 88
Facility
88
VA AVG
98
Rank
#195 / 371 | No |
47
Facility
47
VA AVG
44
Rank
#193 / 449 | Studio / 1 Bed | Kenneth Gibson | - | A | 5 | 60%
Facility
60%
VA AVG
64.3%
Rank
#183 / 332 | 0
Facility
0
VA AVG
7
Rank
#1 / 332 | 0
Facility
0
VA AVG
32
Rank
#1 / 332 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 332 |
| Hawkins Residential |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 84
Facility
84
VA AVG
98
Rank
#211 / 371 | No |
5
Facility
5
VA AVG
44
Rank
#425 / 449 | - | Toriano Phillips |
92.9%
Facility
92.9%
VA AVG
70.8%
Rank
#26 / 297 | - | 6 | 33.3%
Facility
33.3%
VA AVG
64.3%
Rank
#60 / 332 | 2
Facility
2
VA AVG
7
Rank
#110 / 332 | 2
Facility
2
VA AVG
32
Rank
#80 / 332 | 0.3
Facility
0.3
VA AVG
2.3
Rank
#83 / 332 |
Hawkins Residential has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to VA state health department records, Hawkins Residential's license expires on March 27, 2025.
Hawkins Residential's occupancy is 93%.
Toriano Phillips is the administrator of Hawkins Residential.
Hawkins Residential has 84 beds.
Hawkins Residential has had 6 recently reported deficiencies.
Yes — there is 1 photo of Hawkins Residential in the photo gallery on this page.
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