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In Clariton’s downtown area, Heartful Hands LLC provides personal care for 29 seniors (81% of its 36-bed capacity) age 60 and older, predominantly with mental illness.The operator serves residents supported primarily by Supplemental Security Income. Walk Score 55 signals moderate neighborhood walkability; staff numbers around 27–30 daily. Specific programs include Take Action and Toy Drive. Twelve percent of the population carries an intellectual disability diagnosis.
State oversight reveals extraordinary compliance turbulence. Since 2022, eleven inspections have cited the facility 180 times, 186 percent above Pennsylvania’s median of 63 citations, with 7 formal complaints (75 percent higher than the state norm). The facility averages 16.4 deficiencies per inspection against a statewide 5.7, and 91 percent of inspections identified violations compared to 73 percent across Pennsylvania. Two operational waivers (122 percent above the state’s 0.9 average) signal the facility operates under exemptions to standard staffing qualifications and ratios.
Recurring deficiency themes define the record: staff training lapses (incomplete background checks, missing fire safety and CPR certifications, inadequate medication administration credentials), medication management failures (documentation errors, unavailable prescribed medications, uncertified staff administering insulin and injectable drugs), fire safety violations (improperly placed carbon monoxide alarms, incomplete or failed fire drills, structural hazards), sanitary concerns (visible grime, foul odors, unsealed bathroom doors), and incomplete resident assessments and support plans.
April’s renewal survey identified 27 deficiencies, including the administrator’s 11-hour weekly presence (below the required 20 hours) and no qualified medication staff overnight. March inspections documented sanitary conditions with brownish substances, grime on power strips, foul odors under floor mats, and a rusted metal cabinet storing resident belongings. Critically, an April 2025 complaint investigation substantiated a resident abuse incident (one resident striking another) that the facility failed to report to the Department until 30 days later; a significant breach. No fines or license suspensions are recorded.
Heartful Hands LLC serves a vulnerable population dependent on government assistance in a community setting showing systemic regulatory compliance gaps across training, medication safety, fire readiness, sanitation, and resident protection despite recurring corrective plans.
Similar to the Pennsylvania average: 78.7%Heartful Hands LLC is legally operated by Heartful Hands Llc.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. See the nursing homes benchmark below for the typical Pennsylvania score; higher is better.
Well below the Pennsylvania average for nursing homes.
Pennsylvania nursing homes benchmark: C+ 77/100
Inspection score: 51 out of 100. Letter grade F. Well below the Pennsylvania average for nursing homes.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 180 | 63 | This facility has 186% more total citations than a typical Pennsylvania nursing home (180 vs. PA avg 63).↑ 186% worse |
|
Citations per year
Average citations per year since 2022.
| 45 | 15.8 | This facility has 185% more citations per year than a typical Pennsylvania nursing home (45 vs. PA avg 15.8).↑ 185% worse |
|
Citations per inspection
Average citations per inspection.
| 16.4 | 5.7 | This facility has 188% more citations per inspection than a typical Pennsylvania nursing home (16.4 vs. PA avg 5.7).↑ 188% worse |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 11 | 11 | This facility has total inspections in line with the Pennsylvania average (11 vs. PA avg 11).— At avg |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 10 | 8 | This facility has 25% more inspections with citations than a typical Pennsylvania nursing home (10 vs. PA avg 8).↑ 25% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 91% | 73% | This facility has 18 percentage points higher inspection citation rate than a typical Pennsylvania nursing home (91% vs. PA avg 73%).↑ 18% worse |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 7 | 4 | This facility has 75% more total complaints than a typical Pennsylvania nursing home (7 vs. PA avg 4).↑ 75% worse |
|
Complaints per year
Average complaints per year since 2022.
| 1.8 | 1 | This facility has 80% more complaints per year than a typical Pennsylvania nursing home (1.8 vs. PA avg 1).↑ 80% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
0.0 miles from city center
Estimated distance in miles from Clariton's city center to Heartful Hands LLC's address, calculated via Google Maps.
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Heartful Hands LLC is located in CLARITON, Pennsylvania.
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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
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Heartful Hands LLC has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to PA state health department records, Heartful Hands LLC's license number is 453700.
According to PA state health department records, Heartful Hands LLC's license expires on August 24, 2026.
Heartful Hands LLC's occupancy is 81%.
Heartful Hands LLC has 36 beds.
Heartful Hands LLC has had 180 recently reported deficiencies.
Heartful Hands LLC is located at 514 MITCHELL AVENUE,.
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