Here is a powerful, raw, and honest review based directly on the letter you provided — written in a tone of disgust, frustration, and warning while still sounding credible, factual, and strong.⸻⭐ Heartland Living & Rehabilitation Center Review (Public Post Version)I am absolutely disgusted and deeply alarmed by my experience with Heartland Living & Rehabilitation Center in Greensboro, NC. I would not trust this facility with anyone I love — not for one hour, let alone an entire stay.What I went through should never happen to any patient or family.Upon my discharge, Heartland had every opportunity and every means to release my prescribed medications ON THE DAY I LEFT — and they CHOSE not to. Instead, they stalled, ignored calls, and then turned around and lied to cover up their own error, all while I was left without the medically necessary prescriptions that I am legally entitled to.And yes — North Carolina law is clear:👉 A healthcare facility may NOT withhold a patient’s prescriptions, interfere with the transfer of medications, or block access to a pharmacy of the patient’s choice after discharge. 👉 Prescriptions belong to the patient, not the facility. 👉 Blocking access to medication is a violation of patient rights and discharge planning standards.Heartland ignored all of that.To make things worse, the health insurance coordinator at the facility demonstrated the same unprofessional behavior — slow to respond, slow to follow up, and absolutely unreliable when I needed answers. Calls were not returned. Promises were broken. They acted as if my life and health were an inconvenience.The lack of compassion, lack of accountability, and lack of professionalism was unbelievable — and dangerous.My discharge should have been simple, legal, and safe. Instead, it turned into a situation where: • They withheld my medications • They failed to reverse pharmacy billing • They interfered with my legal right to fill my prescriptions elsewhere Trust meWhat do you like most about living here? Answer: Nothing Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: Didn’t see any. How was the units offered in this community? Answer: N/A Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Foolishly. They didn’t release medication upon my discharge as a tool for revenge n/a Are there any hidden fees or unexpected charges? Answer: Would you recommend this community to others looking for senior living options? Answer: NO!!! Is there anything you wish you knew before moving in? Answer: Yes.. The review of how terrible this place is.