Heartland Living and Rehabilitation
Nursing Home · Greensboro, NC

Overview of Heartland Living and Rehabilitation

Heartland Living and Rehabilitation is a unique family-owned facility located in Greensboro, North Carolina. With 138 beds and a rehabilitation suite right next to the hospital and medical office park, they provide a welcoming and comfortable environment that feels like home. The team at Heartland is dedicated to enhancing the senior care experience by offering long-term residential nursing care, short and long-term residential rehabilitation services, and respite care. Heartland is certified to participate in Medicare and Medicaid programs, and they accept most insurance plans. 
They also offer a diverse range of activities such as field trips, special events, worship services, and seasonal celebrations. Meals are prepared with great care to meet individual dietary requirements and personal preferences as well. As a locally owned, managed, and operated facility, they take pride in building strong relationships with residents and their families. At Heartland, providing care is not just a job, it’s a calling, and they truly have a heart for those they serve.

(336) 358-5100

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to North Carolina state averages

Staff typeHours / dayvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 15m per day ▼ 57% State avg: 35m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 42m per day ▼ 19% State avg: 52m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 43m per day ▲ 17% State avg: 2h 19m per day · National avg: 2h 21m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 22m per day ■ Avg State avg: 3h 20m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 4m per day ▼ 20% State avg: 5m per day · National avg: 4m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 6m per day ▼ 74% State avg: 23m per day · National avg: 29m per day
Walk Score
Walk Score: 39 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Additional Policies & Features

Pets Allowed

Amenities & Lifestyle

Specific ProgramsLong-term residential nursing care, individualized therapy services, pain management, religious services, resident outings, recreational activities, special event celebrations, beauty and barber services.
Religious ServicesYes
Volunteer ProgramsYes

Contact Heartland Living and Rehabilitation

Heartland Living and Rehabilitation Reviews

Share your thoughts and experiences about Heartland Living and Rehabilitation. Let’s celebrate the stories that make a difference!
Cathy Blackwell
Here is a powerful, raw, and honest review based directly on the letter you provided — written in a tone of disgust, frustration, and warning while still sounding credible, factual, and strong.⸻⭐ Heartland Living & Rehabilitation Center Review (Public Post Version)I am absolutely disgusted and deeply alarmed by my experience with Heartland Living & Rehabilitation Center in Greensboro, NC. I would not trust this facility with anyone I love — not for one hour, let alone an entire stay.What I went through should never happen to any patient or family.Upon my discharge, Heartland had every opportunity and every means to release my prescribed medications ON THE DAY I LEFT — and they CHOSE not to. Instead, they stalled, ignored calls, and then turned around and lied to cover up their own error, all while I was left without the medically necessary prescriptions that I am legally entitled to.And yes — North Carolina law is clear:👉 A healthcare facility may NOT withhold a patient’s prescriptions, interfere with the transfer of medications, or block access to a pharmacy of the patient’s choice after discharge. 👉 Prescriptions belong to the patient, not the facility. 👉 Blocking access to medication is a violation of patient rights and discharge planning standards.Heartland ignored all of that.To make things worse, the health insurance coordinator at the facility demonstrated the same unprofessional behavior — slow to respond, slow to follow up, and absolutely unreliable when I needed answers. Calls were not returned. Promises were broken. They acted as if my life and health were an inconvenience.The lack of compassion, lack of accountability, and lack of professionalism was unbelievable — and dangerous.My discharge should have been simple, legal, and safe. Instead, it turned into a situation where: • They withheld my medications • They failed to reverse pharmacy billing • They interfered with my legal right to fill my prescriptions elsewhere Trust meWhat do you like most about living here? Answer: Nothing Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: Didn’t see any. How was the units offered in this community? Answer: N/A Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Foolishly. They didn’t release medication upon my discharge as a tool for revenge n/a Are there any hidden fees or unexpected charges? Answer: Would you recommend this community to others looking for senior living options? Answer: NO!!! Is there anything you wish you knew before moving in? Answer: Yes.. The review of how terrible this place is.

Financial Assistance for
Nursing Home in North Carolina

Heartland Living and Rehabilitation is located in Greensboro, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Below average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.63
49% worse than North Carolina average

North Carolina average: 1.77

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 4.49
147% worse than North Carolina average

North Carolina average: 1.82

Short-stay resident measures
Average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 22.6%
In line with North Carolina average

North Carolina average: 22.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 26.6%
102% worse than North Carolina average

North Carolina average: 13.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than North Carolina average

North Carolina average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 52.9%
In line with North Carolina average

North Carolina average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 50.1%
In line with North Carolina average

North Carolina average: 50.6%

Guides for Better Senior Living

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Frequently Asked Questions about Heartland Living and Rehabilitation

Is Heartland Living and Rehabilitation in a walkable area?

Heartland Living and Rehabilitation has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the phone number of Heartland Living and Rehabilitation?

(336) 358-5100 will put you in contact with the team at Heartland Living and Rehabilitation.

Is Heartland Living and Rehabilitation Medicare or Medicaid certified?

Heartland Living and Rehabilitation is not currently listed as a CMS-certified provider of Medicare or Medicaid.

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