Heather Manor Nursing and Rehabilitation Center

Nursing Home, Respite Care & Skilled Nursing · Hope, AR

CMS overall rating

400 West 23Rd Street, Hope, AR 71801 View map

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Heather Manor Nursing and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Heather Manor Nursing and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Overview of Heather Manor Nursing and Rehabilitation Center

Stacy Clay owns Heather Manor Nursing and Rehabilitation Center, a 128-bed care facility on West 23rd Street in Hope, Arkansas, which is operated by Heather Manor Care Center, Inc. The building maintains an occupancy rate of about 69 percent, leaving immediate openings for new admissions. Residents stay here for an average of 183 days, showing that the daily operation handles a steady mix of short-term post-hospital therapy and extended residential care. For payment, the front office processes traditional Medicare, state Medicaid, and regular private funds.

On-site features include private and semi-private rooms, a library, Wi-Fi, and a separate entrance dedicated to the short-term rehabilitation unit. The 24-hour nursing team averages nearly five hours of direct, hands-on attention per resident daily to manage clinical routines, temporary respite care, and medical appointment transportation.

For visitors, the surrounding neighborhood has a 55 walk score, meaning you can easily take care of a few quick tasks on foot, though most errands will require a short drive.

Interested individuals can check current room availability by speaking with the admissions desk. During the conversation, you can also ask the administration to explain how they have updated their daily procedures following recent state inspection reports, which highlighted ongoing compliance issues across multiple care domains. This discussion can help you evaluate how the team currently manages safety and quality assurance protocols in the building.

Facility Direct Line (870) 777-3448

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Arkansas state averages

Total nursing care / resident

4h 58m per day

This facility Arkansas avg (4h 40m per day)

vs Arkansas avg

+6%

2 of 6 metrics below state avg

Standout metric LPN / LVN is +27% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	28m per day	▲ 15% State avg: 24m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 13m per day	▲ 27% State avg: 57m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 49m per day	▲ 4% State avg: 2h 43m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 47m per day	▲ 9% State avg: 3h 29m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	0m per day	▼ 86% State avg: 2m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	14m per day	▼ 11% State avg: 16m per day · National avg: 28m per day

Capacity and availability

183 days

128-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 55 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

69%

Similar to the Arkansas average: 71.3%

Occupied beds

88 / 128

Average occupied beds in Arkansas homes 77 beds

Facility TypeSkilled Nursing Facility With Dual Certified Beds (medicaid /medicare)

CountyHempstead

CMS Certification Number045337

Certification TypeMedicaid / Medicare

Heather Manor Nursing and Rehabilitation Center is legally operated by Heather Manor Care Center, Inc., and administered by Stacey Clay.

Owner NameHeather Manor Care Center, Inc

Profit StatusFor-profit

Medicaid and Medicare

128 units

Total beds

128 units

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Fax870-777-0571

Pets not allowed

24 Hour Nursing Care

Private & Semi-Private Rooms

Separate Entrance To The Rehab Unit

Medical Appointment Transportation

Daily Housekeeping

Laundry Services

Private Dining Area

Library Access

Wifi Access

Since 2023 · 3 years of data 22 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Arkansas state average

Overall vs. AR average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AR Average	vs. AR Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	22	21	This facility has 5% more total deficiencies than a typical Arkansas nursing home (22 vs. AR avg 21).↑ 5% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

February 6, 2025 inspection found 6 deficiencies including failure to protect resident privacy during incontinence care and lapses in infection control with improper PPE use and hand hygiene.
April 1, 2024 inspection identified 7 deficiencies including disrespectful meal service, multiple food safety violations, unsecured combustible equipment, and unsafe intravenous medication administration.
March 3, 2023 inspection cited 9 deficiencies including inconsistent bathing, improper medication storage, expired food, poor hand hygiene during meals, and failure to maintain oxygen equipment as ordered.

Show Inspection Reports

Inspections since 2023

Total health inspections 3

State average 4.2

Last Health inspection on Feb 2025

Total health citations

State average 21.8

Citations per inspection

7.33

State average 5.32

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 22 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)

Critical health citations

100% better than State average

State average: 0.4

Serious health citations

100% better than State average

State average: 0.2

0 critical citations State average: 0.4

0 serious citations State average: 0.2

22 moderate citations State average: 20.9

0 minor citations State average: 0.4

Citations history (last 3 years)

Infection Control moderate citation Feb 06, 2025

Corrected

Pharmacy moderate citation Feb 06, 2025

Corrected

Pharmacy moderate citation Feb 06, 2025

Corrected

Resident Rights moderate citation Feb 06, 2025

Corrected

Total staff 119

Employees 105

Contractors 14

Staff to resident ratio 1.47 : 1

7% fewer staff per resident than Arkansas average

Avg staff/day 52

Average shift 7.2 hours

10% worse than Arkansas average

Total staff hours (quarter) 34,546

Nursing staff breakdown

8 hours

7.3 hours

Contractor staffing

1,430 contractor hours this quarter

Speech Language Pathologist: 2 Qualified Social Worker: 2 Physical Therapy Aide: 2 Respiratory Therapy Technician: 2 Physical Therapy Assistant: 2 Clinical Nurse Specialist: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	57	0	57	18,715	92	100%	7.3
Licensed Practical Nurse	26	0	26	7,605	92	100%	7.3
Clinical Nurse Specialist	7	1	8	1,547	89	97%	7.4
Registered Nurse	5	0	5	1,215	88	96%	8
RN Director of Nursing	2	0	2	885	71	77%	7.2
Nurse Aide in Training	2	0	2	630	61	66%	7.5
Occupational Therapy Aide	1	1	2	616	77	84%	7.1
Dietitian	1	0	1	531	62	67%	8.6
Administrator	1	0	1	496	62	67%	8
Medication Aide/Technician	1	0	1	481	50	54%	9.6
Nurse Practitioner	1	0	1	480	60	65%	8
Speech Language Pathologist	0	2	2	438	65	71%	6.7
Physical Therapy Aide	0	2	2	414	65	71%	6.4
Dental Services Staff	1	0	1	384	48	52%	8
Respiratory Therapy Technician	0	2	2	33	22	24%	1.5
Physical Therapy Assistant	0	2	2	30	28	30%	1.1
Occupational Therapy Assistant	0	1	1	23	3	3%	7.5
Qualified Social Worker	0	2	2	13	13	14%	1
Medical Director	0	1	1	12	3	3%	4

57 Certified Nursing Assistant

% of Days 100%

26 Licensed Practical Nurse

% of Days 100%

8 Clinical Nurse Specialist

% of Days 97%

5 Registered Nurse

% of Days 96%

2 RN Director of Nursing

% of Days 77%

2 Nurse Aide in Training

% of Days 66%

2 Occupational Therapy Aide

% of Days 84%

1 Dietitian

% of Days 67%

1 Administrator

% of Days 67%

1 Medication Aide/Technician

% of Days 54%

1 Nurse Practitioner

% of Days 65%

2 Speech Language Pathologist

% of Days 71%

2 Physical Therapy Aide

% of Days 71%

1 Dental Services Staff

% of Days 52%

2 Respiratory Therapy Technician

% of Days 24%

2 Physical Therapy Assistant

% of Days 30%

1 Occupational Therapy Assistant

% of Days 3%

2 Qualified Social Worker

% of Days 14%

1 Medical Director

% of Days 3%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 3.7

53% better than Arkansas average

Arkansas average: 7.7

Functional decline score 5.2

61% better than Arkansas average

Arkansas average: 13.3

Long-stay resident measures

Significantly above average Arkansas avg: 4.2

Need for Help with Daily Activities Increased 1.2%

90% better than Arkansas average

Arkansas average: 11.5%

Walking Ability Worsened 5.9%

56% better than Arkansas average

Arkansas average: 13.4%

Low Risk Residents with Bowel/Bladder Incontinence 8.4%

44% better than Arkansas average

Arkansas average: 15.1%

Falls with Major Injury 0.7%

82% better than Arkansas average

Arkansas average: 3.9%

High Risk Residents with Pressure Ulcers 4.6%

In line with Arkansas average

Arkansas average: 4.7%

Urinary Tract Infection 0.0%

100% better than Arkansas average

Arkansas average: 1.3%

Lost Too Much Weight 5.9%

17% worse than Arkansas average

Arkansas average: 5.0%

Depressive Symptoms 2.2%

45% worse than Arkansas average

Arkansas average: 1.5%

Antipsychotic Use 11.4%

9% worse than Arkansas average

Arkansas average: 10.5%

Pneumococcal Vaccine 97.2%

In line with Arkansas average

Arkansas average: 94.4%

Influenza Vaccine 96.3%

In line with Arkansas average

Arkansas average: 96.2%

Hospitalizations per 1,000 days 1.83

7% better than Arkansas average

Arkansas average: 1.97

ED visits per 1,000 days 1.41

35% better than Arkansas average

Arkansas average: 2.18

Short-stay resident measures

Significantly below average Arkansas avg: 2.7

Pneumococcal Vaccine 59.2%

27% worse than Arkansas average

Arkansas average: 80.9%

Antipsychotic medication increase 1.4%

7% better than Arkansas average

Arkansas average: 1.5%

Influenza Vaccine 33.9%

56% worse than Arkansas average

Arkansas average: 77.7%

Re-hospitalized after SNF stay 30.8%

22% worse than Arkansas average

Arkansas average: 25.2%

Emergency department visits 20.2%

46% worse than Arkansas average

Arkansas average: 13.8%

Falls with major injury 0.0%

100% better than Arkansas average

Arkansas average: 0.8%

Ability to care for self at discharge 25.0%

53% worse than Arkansas average

Arkansas average: 53.7%

Successful return to home or community 44.7%

12% worse than Arkansas average

Arkansas average: 50.6%

Breakdown by payment type

Medicare

31% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

55% of new residents, often for short stays.

Typical stay 1 months

Medicaid

13% of new residents, often for long-term daily care.

Typical stay 3 years

Total residents 81

Medicare

9.9% of residents

Medicaid

86.4% of residents

Private pay or other

3.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Heather Manor Nursing and Rehabilitation Center from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 67.1% ↑ 0.4pp vs 2022

Net Patient Income $1.8M ↑ ~$807.2K vs 2022

Payroll Costs $4.7M ↑ ~$427.0K vs 2022

Operating Margin 17.3% ↑ 6.2pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	68.6%	69.4%	72.8%	68.3%	78.1%	76.0%	75.6%	78.0%	79.9%	75.9%	70.1%	66.8%	67.1%
Beds	128	128	128	128	128	128	128	128	128	128	128	128	128
Net Income	$313,931	$443,974	$422,467	$226,918	$1,129,498	$46,373	$846,995	$120,668	$409,747	$705,532	$925,807	$1,206,736	$1,795,680
Gross Revenue	$6,241,881	$6,550,958	$6,841,193	$7,088,576	$8,538,957	$7,888,870	$9,125,403	$9,023,457	$9,153,565	$8,135,966	$8,520,687	$9,649,500	$11,598,283
Operating Expenses	$5,705,756	$5,784,047	$6,095,392	$6,332,153	$6,823,573	$7,217,084	$6,968,627	$7,268,219	$7,640,120	$8,377,624	$7,754,183	$7,986,602	$8,627,279
Net Patient Income	$299,763	$432,221	$410,230	$214,716	$1,120,513	$45,158	$845,853	$125,183	$416,454	-$604,425	-$271,881	$993,116	$1,800,290
Net Patient Revenue	$6,005,519	$6,216,268	$6,505,622	$6,546,869	$7,944,086	$7,262,242	$7,814,480	$7,393,402	$8,056,574	$7,773,199	$7,482,302	$8,979,718	$10,427,569
Payroll Costs	$3,005,685	$3,096,555	$3,287,499	$3,128,299	$3,373,845	$3,518,496	$3,472,547	$3,731,039	$4,115,903	$4,253,479	$4,023,476	$4,267,395	$4,694,420
Operating Margin %	5.0%	7.0%	6.3%	3.3%	14.1%	0.6%	10.8%	1.7%	5.2%	-7.8%	-3.6%	11.1%	17.3%
Medicare %	10.5%	8.5%	8.8%	12.8%	11.3%	10.3%	9.2%	9.9%	8.1%	4.0%	5.9%	6.1%	7.4%
Medicaid %	77.6%	76.7%	71.4%	73.4%	70.2%	73.8%	73.7%	71.0%	71.1%	75.2%	74.6%	76.4%	82.4%
Private %	11.9%	14.8%	19.8%	13.7%	18.5%	15.9%	17.1%	19.1%	20.8%	20.9%	19.5%	17.6%	10.2%
Net Patient Revenue/Day	$188	$191	$191	$205	$218	$204	$221	$203	$216	$219	$229	$288	$333
Cost/Day	$178	$178	$179	$198	$187	$203	$197	$199	$205	$236	$237	$256	$275
Avg Length of Stay	183.0 days	216.6 days	177.2 days	133.0 days	101.6 days	182.6 days	196.1 days	151.9 days	177.6 days	352.2 days	244.3 days	262.1 days	183.4 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$10.4M

Net patient income

$1.8M

For-profit Corporation

Net patient revenue

$10.4M

Net patient income

$1.8M

Other income

-$4.6K

Payroll costs

$4.7M 45% of net patient revenue

Other operating costs

$3.9M

Total costs

$8.6M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (55% of admissions), and a typical private pay stay runs around 1 months.

Coverage residents most often arrive under.

Medicare 31%

Private pay 55%

Medicaid 13%

Coverage residents most often leave under.

Medicare 29%

Private pay 54%

Medicaid 16%

0.0 miles from city center Estimated distance in miles from Hope's city center to Heather Manor Nursing and Rehabilitation Center's address, calculated via Google Maps.

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Nursing Home Explorer

Who is the owner of Heather Manor Nursing and Rehabilitation Center?

Heather Manor Nursing and Rehabilitation Center is legally operated by Heather Manor Care Center, Inc., and administered by Stacey Clay.

Is Heather Manor Nursing and Rehabilitation Center in a walkable area?

Heather Manor Nursing and Rehabilitation Center has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Heather Manor Nursing and Rehabilitation Center?

Heather Manor Nursing and Rehabilitation Center's occupancy is 69%.

Are pets allowed at Heather Manor Nursing and Rehabilitation Center?

No, Heather Manor Nursing and Rehabilitation Center has a no-pet policy.

Does Heather Manor Nursing and Rehabilitation Center operate as a for-profit or non-profit?

Heather Manor Nursing and Rehabilitation Center is registered as a for-profit in AR.

Who is the administrator of Heather Manor Nursing and Rehabilitation Center?

Stacey Clay is the administrator of Heather Manor Nursing and Rehabilitation Center.

How many beds does Heather Manor Nursing and Rehabilitation Center have?

Heather Manor Nursing and Rehabilitation Center has 128 beds.

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Heather Manor Nursing and Rehabilitation Center

Overview of Heather Manor Nursing and Rehabilitation Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Therapy & Rehabilitation

Staffing & Medical

Contact Information

Additional Policies & Features

Amenities & Lifestyle

Contact Heather Manor Nursing and Rehabilitation Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

57 Certified Nursing Assistant

26 Licensed Practical Nurse

8 Clinical Nurse Specialist

5 Registered Nurse

2 RN Director of Nursing

2 Nurse Aide in Training

2 Occupational Therapy Aide

1 Dietitian

1 Administrator

1 Medication Aide/Technician

1 Nurse Practitioner

2 Speech Language Pathologist

2 Physical Therapy Aide

1 Dental Services Staff

2 Respiratory Therapy Technician

2 Physical Therapy Assistant

1 Occupational Therapy Assistant

2 Qualified Social Worker

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Heather Manor Nursing and Rehabilitation Center

Calculate Travel Distance to Heather Manor Nursing and Rehabilitation Center

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