Total staff
101
Employees
69
Contractors
32
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Heritage Hall
Nursing Home, Skilled Nursing & Hospice Care · Columbia, MO
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Hall
Nursing Home, Skilled Nursing & Hospice Care · Columbia, MO
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Hall accepts Medicare, Medicaid, and private pay.
Overview of Heritage Hall
Receive the care and support you deserve with the distinct senior living community of Heritage Hall Skilled Nursing by Americare set in the harmonious neighborhood of East Highway 22, Centralia, MO, that offers skilled nursing, hospice, home health care, and rehabilitation. With warm and spacious studio floor plans, the community ensures seniors experience unmatched comfort and safety. Live the life you’ve always dreamed of with a kind and highly trained team handling your chores and providing help every step of the way.
Retain your independence while doing the things you love through engaging activities and enjoyable events. Moreover, the community conducts fun wellness programs for residents to maintain an active and well-engaged lifestyle. Delight with healthy and tasty meals catering to dietary needs and preferences. Surround yourself with the care you need with Heritage Hall for a glorious retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 203rd out of 276 homes in Missouri. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 203rd out of 276 homes in Missouri. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 18m per day
Rank #203 / 276Nurse hours — State benchmarkedThis home is ranked 203rd out of 276 homes in Missouri. Shows adjusted nurse hours per resident per day benchmarked to the Missouri average, with a ranking across 276 Missouri SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Missouri avg
-12%
Standout metric
Registered Nurse (RN) is +46% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 41m per day | ▲ 46% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 32m per day | ▼ 22% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 7m per day | ▼ 9% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 28m per day | ▼ 19% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 50% State avg: 2m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day | ▼ 15% State avg: 20m per day · National avg: 29m per day |
Types of Care at Heritage Hall
Skilled Nursing
Hospice Care
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
59.8%
Rank #202 / 282Occupancy rate — State benchmarkedThis home is ranked 202nd out of 282 homes in Missouri. Shows this facility's occupancy rate versus the Missouri average, with its Statewide rank out of 282. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
81 days
Occupancy rate
59.8%
Rank #202 / 282Occupancy rate — State benchmarkedThis home is ranked 202nd out of 282 homes in Missouri. Shows this facility's occupancy rate versus the Missouri average, with its Statewide rank out of 282. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
81 days
Walk Score: 30 / 100 Rank #223 / 288Walk Score — State benchmarkedThis home is ranked 223rd out of 288 homes in Missouri. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Missouri SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
2.46:1
44% better than Missouri average
Avg staff/day
26
Average shift
6.9 hours
15% worse than Missouri average
Total staff hours (quarter)
16,491
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
6
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
14.2%
2,344 contractor hours this quarter
Physical Therapy Aide: 5
Physical Therapy Assistant: 4
Speech Language Pathologist: 3
Physical Therapist: 3
Certified Nursing Assistant: 3
Licensed Practical Nurse: 2
Respiratory Therapy Technician: 2
Nurse Aide in Training: 2
Medication Aide/Technician: 2
Dental Services Staff: 1
Qualified Social Worker: 1
Therapeutic Recreation Specialist: 1
Occupational Therapy Assistant: 1
Medical Director: 1
Physician Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Nurse Aide in Training | 16 | 2 | 18 | 3,806 | 92 | 100% | 7.1 |
| Physical Therapist | 11 | 3 | 14 | 2,802 | 92 | 100% | 7.2 |
| Certified Nursing Assistant | 10 | 3 | 13 | 2,193 | 90 | 98% | 7.1 |
| Medication Aide/Technician | 12 | 2 | 14 | 1,351 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 6 | 2 | 8 | 1,258 | 90 | 98% | 7 |
| Registered Nurse | 6 | 0 | 6 | 1,135 | 82 | 89% | 7.5 |
| Dental Services Staff | 2 | 1 | 3 | 653 | 57 | 62% | 7.2 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 568 | 56 | 61% | 10.1 |
| RN Director of Nursing | 2 | 0 | 2 | 450 | 52 | 57% | 6.9 |
| Administrator | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Speech Language Pathologist | 0 | 3 | 3 | 431 | 65 | 71% | 5.1 |
| Nurse Practitioner | 1 | 0 | 1 | 401 | 54 | 59% | 7.4 |
| Dietitian | 1 | 0 | 1 | 379 | 53 | 58% | 7.1 |
| Physical Therapy Aide | 0 | 5 | 5 | 300 | 67 | 73% | 4.4 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 170 | 49 | 53% | 3.5 |
| Physical Therapy Assistant | 0 | 4 | 4 | 38 | 22 | 24% | 1.7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 37 | 29 | 32% | 1.2 |
| Qualified Social Worker | 0 | 1 | 1 | 27 | 24 | 26% | 1.1 |
| Medical Director | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
| Physician Assistant | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 14 | 3 | 3% | 4.5 |
18 Nurse Aide in Training
% of Days
100%
14 Physical Therapist
% of Days
100%
13 Certified Nursing Assistant
% of Days
98%
14 Medication Aide/Technician
% of Days
100%
8 Licensed Practical Nurse
% of Days
98%
6 Registered Nurse
% of Days
89%
3 Dental Services Staff
% of Days
62%
1 Clinical Nurse Specialist
% of Days
61%
2 RN Director of Nursing
% of Days
57%
1 Administrator
% of Days
59%
3 Speech Language Pathologist
% of Days
71%
1 Nurse Practitioner
% of Days
59%
1 Dietitian
% of Days
58%
5 Physical Therapy Aide
% of Days
73%
1 Therapeutic Recreation Specialist
% of Days
53%
4 Physical Therapy Assistant
% of Days
24%
2 Respiratory Therapy Technician
% of Days
32%
1 Qualified Social Worker
% of Days
26%
1 Medical Director
% of Days
3%
1 Physician Assistant
% of Days
3%
1 Occupational Therapy Assistant
% of Days
3%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.2
44% better than Missouri averageMissouri average: 10.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.0
44% better than Missouri averageMissouri average: 19.5
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.0%
Percent of long-stay residents whose need for help with daily activities has increased
14.0%
29% better than Missouri averageMissouri average: 19.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
5.1%
Percent of long-stay residents whose ability to move independently worsened
5.1%
75% better than Missouri averageMissouri average: 20.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.7%
24% better than Missouri averageMissouri average: 18.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
26% better than Missouri averageMissouri average: 4.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.8%
Percent of long-stay high risk residents with pressure ulcers
2.8%
44% better than Missouri averageMissouri average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.2%
Percent of long-stay residents with a urinary tract infection
3.2%
16% worse than Missouri averageMissouri average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.9%
Percent of long-stay residents who lose too much weight
5.9%
6% worse than Missouri averageMissouri average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.6%
Percent of long-stay residents who have depressive symptoms
1.6%
88% better than Missouri averageMissouri average: 12.8%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.9%
Percent of long-stay residents who received an antipsychotic medication
13.9%
37% better than Missouri averageMissouri average: 22.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
11% better than Missouri averageMissouri average: 85.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.1%
5% worse than Missouri averageMissouri average: 90.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.33
Number of hospitalizations per 1,000 long-stay resident days.
2.33
12% worse than Missouri averageMissouri average: 2.08
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.72
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.72
69% better than Missouri averageMissouri average: 2.35
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.4%
33% better than Missouri averageMissouri average: 66.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
33% better than Missouri averageMissouri average: 2.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
16.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
16.1%
75% worse than Missouri averageMissouri average: 63.5%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.7%
26% better than Missouri averageMissouri average: 25.3%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
14.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.0%
In line with Missouri averageMissouri average: 13.4%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Missouri averageMissouri average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
76.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
76.0%
42% better than Missouri averageMissouri average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
64.7%
Rate of successful return to home or community from a skilled nursing facility.
64.7%
28% better than Missouri averageMissouri average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
55% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
18% of new residents, often for long-term daily care.
Typical stay
8 - 9 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
41
Medicare
7
17.1% of residents
Medicaid
21
51.2% of residents
Private pay or other
13
31.7% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Heritage Hall based on CMS SNF Cost Reports.
Occupancy Rate
59.8%
↓ 2.6pp vs 2022
Net Income
-$5.3K
↑ ~$304.8K vs 2022
Total Payroll
$2.0M
↓ ~$107.1K vs 2022
Profit Margin
-0.1%
↑ 8.6pp vs 2022
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$3.7M
Operating loss
-$5.3K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$3.7M Rank #250 / 286Revenue — State benchmarkedThis home is ranked 250th out of 286 homes in Missouri. Shows this facility's annual revenue compared to the Missouri SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$5.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #247 / 286Payroll — State benchmarkedThis home is ranked 247th out of 286 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$2.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #247 / 286Payroll — State benchmarkedThis home is ranked 247th out of 286 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$3.7M
What does this home offer?
Pets Allowed
Room Sizes: 218 sq. ft.
Housing Options: Studio
Building Type: Single-story
Transportation Services
Fitness and Recreation
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Heritage Hall
23.0 miles from city center
Estimated distance in miles from Centralia's city center to Heritage Hall's address, calculated via Google Maps.
Calculate Travel Distance to Heritage Hall
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Financial Assistance for
Nursing Home in Missouri
Heritage Hall is located in Centralia, Missouri.
Here are the financial assistance programs available to residents in Missouri.
Compare Nursing Home around Columbia
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
Filter by care type
| Heritage Hall |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Centralia | 60 | 59.8% | -10% | 3.30 | -25% | -12% | $0 | 7 | 1.8 | - | 43 | 30 | Christina Redmond | $3.7M | $2.0M | 54.3% | 265385 | ||||
| The Neighborhoods by TigerPlace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Columbia | 120 | 72.7% | +9% | 4.93 | -78% | +32% | $0 | 28 | 4.0 | 4 | 93 | 20 | Lisa Byergo | $12.5M | $6.0M | 48.1% | 265840 |
Frequently Asked Questions about Heritage Hall
Is Heritage Hall in a walkable area?
Heritage Hall has a walk score of 30. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at Heritage Hall?
Heritage Hall's occupancy is 59.8%.
What is the phone number of Heritage Hall?
(573) 682-5551 will put you in contact with the team at Heritage Hall.
Is Heritage Hall Medicare or Medicaid certified?
Yes — Heritage Hall is a CMS-certified provider of Medicare and Medicaid.
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