Heritage Manor Health & Rehab
Nursing Home, Hospice Care, Memory Care & Skilled Nursing · Bossier City, LA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Heritage Manor Health & Rehab

Nursing Home, Hospice Care, Memory Care & Skilled Nursing · Bossier City, LA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Heritage Manor Health & Rehab accepts Medicare, Medicaid, and private pay.

Inspection History

In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.

Since 2023 · 3 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes.
66 deficiencies 11 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Louisiana state average
Overall vs. LA average 2 Worse Metrics worse than Louisiana average:
• Total deficiencies (136% above)
• Deficiencies per inspection (44% above)
0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityLA Averagevs. LA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 6628 This facility has 136% more total deficiencies than a typical Louisiana nursing home (66 vs. LA avg 28).↑ 136% worse
Deficiencies per inspection Info Average deficiencies per inspection. 6.04.16 This facility has 44% more deficiencies per inspection than a typical Louisiana nursing home (6 vs. LA avg 4.16).↑ 44% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityLA Averagevs. LA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 117 This facility has had 57% more total inspections than the Louisiana average (11 vs. LA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↑ 57% more

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

45% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

29% of new residents, often for long-term daily care.

Typical stay 1 years

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a limited liability company.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$5.3M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$512.3K
For-profit Operated by a limited liability company.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$5.3M Rank #177 / 195Net patient revenue — State benchmarkedThis home is ranked 177th out of 195 homes we track in Louisiana. Shows this facility's net patient revenue compared to the Louisiana average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Louisiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$512.3K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$17.2K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #187 / 195Payroll costs — State benchmarkedThis home is ranked 187th out of 195 homes we track in Louisiana. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Louisiana average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Louisiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$2.3M 42.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #135 / 194Payroll % of net patient revenue — State benchmarkedThis home is ranked 135th out of 194 homes we track in Louisiana. Shows payroll as a percentage of net patient revenue versus the Louisiana average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Louisiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$2.5M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$4.8M

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under private pay (45% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
150 total

Coverage residents most often arrive under.

Medicare 26%
Private pay 45%
Medicaid 29%
Discharges
152 total

Coverage residents most often leave under.

Medicare 24%
Private pay 47%
Medicaid 29%

Places of interest near Heritage Manor Health & Rehab

Address 2.6 miles from city center Info Estimated distance in miles from Bossier City's city center to Heritage Manor Health & Rehab's address, calculated via Google Maps.

Calculate Travel Distance to Heritage Manor Health & Rehab

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Address

Compare Nursing Homes around Bossier City

Info below is compiled from CMS reports & the LA Dept. of Health (LDH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Louisiana average is: 47.8% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Old Brownlee Community Care Center
NH
SNF
Bossier City
89
Facility 89
LA AVG 126
Rank #160 / 190
93.0%
Facility 93.0%
LA AVG 72.4%
Rank #17 / 169
+28%
5.53
Facility 5.53
LA AVG 4.14
Rank #4 / 195
+5%+33%
$0
Facility $0
LA AVG $107.9k
Rank #1 / 202
8
Facility 8
LA AVG 25.7
Rank #7 / 202
2.0
Facility 2.0
LA AVG 3.9
Rank #2 / 202
-83-
5
Facility 5
LA AVG 39
Rank #203 / 213
-
$10.9MFiscal year ending 06/2024
Facility $10.9MFiscal year ending 06/2024
LA AVG $9.8M
Rank #57 / 195
$5.5MFiscal year ending 06/2024
Facility $5.5MFiscal year ending 06/2024
LA AVG $4.5M
Rank #36 / 195
50.6%Fiscal year ending 06/2024
Facility 50.6%Fiscal year ending 06/2024
LA AVG 47.8%
Rank #51 / 194
195363
Cypress Point Nursing & Rehabilitation Center
NH
HOS
RC
SNF
Bossier City
142
Facility 142
LA AVG 126
Rank #66 / 190
80.3%
Facility 80.3%
LA AVG 72.4%
Rank #58 / 169
+11%
3.85
Facility 3.85
LA AVG 4.14
Rank #92 / 195
+64%-7%
$0
Facility $0
LA AVG $107.9k
Rank #1 / 202
9
Facility 9
LA AVG 25.7
Rank #10 / 202
3.0
Facility 3.0
LA AVG 3.9
Rank #40 / 202
-114A+
17
Facility 17
LA AVG 39
Rank #180 / 213
Cypress Point Nursing & Rehabilitation Center, LLC
$16.2MFiscal year ending 03/2024
Facility $16.2MFiscal year ending 03/2024
LA AVG $9.8M
Rank #16 / 195
$7.9MFiscal year ending 03/2024
Facility $7.9MFiscal year ending 03/2024
LA AVG $4.5M
Rank #9 / 195
48.7%Fiscal year ending 03/2024
Facility 48.7%Fiscal year ending 03/2024
LA AVG 47.8%
Rank #66 / 194
195452
Pilgrim Manor Skilled Nursing and Rehabilitation
NH
HOS
MC
PC
RC
SNF
Bossier City
155
Facility 155
LA AVG 126
Rank #35 / 190
78.3%
Facility 78.3%
LA AVG 72.4%
Rank #72 / 169
+8%
2.97
Facility 2.97
LA AVG 4.14
Rank #174 / 195
-34%-28%
$186.3k
Facility $186.3k
LA AVG $107.9k
Rank #184 / 202
22
Facility 22
LA AVG 25.7
Rank #81 / 202
3.1
Facility 3.1
LA AVG 3.9
Rank #28 / 202
6121A+
67
Facility 67
LA AVG 39
Rank #24 / 213
James Almond
$14.9MFiscal year ending 12/2023
Facility $14.9MFiscal year ending 12/2023
LA AVG $9.8M
Rank #23 / 195
$4.4MFiscal year ending 12/2023
Facility $4.4MFiscal year ending 12/2023
LA AVG $4.5M
Rank #91 / 195
29.5%Fiscal year ending 12/2023
Facility 29.5%Fiscal year ending 12/2023
LA AVG 47.8%
Rank #189 / 194
195594
Colonial Oaks Skilled Nursing and Rehabilitation
NH
HOS
MC
PC
RC
SNF
Bossier City
120
Facility 120
LA AVG 126
Rank #104 / 190
57.5%
Facility 57.5%
LA AVG 72.4%
Rank #135 / 169
-21%
2.99
Facility 2.99
LA AVG 4.14
Rank #174 / 195
-70%-28%
$66.2k
Facility $66.2k
LA AVG $107.9k
Rank #161 / 202
21
Facility 21
LA AVG 25.7
Rank #103 / 202
4.2
Facility 4.2
LA AVG 3.9
Rank #103 / 202
369-
29
Facility 29
LA AVG 39
Rank #132 / 213
Pmg Opco-Colonial LLC
$10.8MFiscal year ending 12/2023
Facility $10.8MFiscal year ending 12/2023
LA AVG $9.8M
Rank #58 / 195
$3.4MFiscal year ending 12/2023
Facility $3.4MFiscal year ending 12/2023
LA AVG $4.5M
Rank #139 / 195
31.3%Fiscal year ending 12/2023
Facility 31.3%Fiscal year ending 12/2023
LA AVG 47.8%
Rank #187 / 194
195604

Rank badges are statewide: each nursing home is ranked against every LA nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities

Financial Assistance for
Nursing Home in Louisiana

Heritage Manor Health & Rehab is located in BOSSIER CITY, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.

Get Financial aid guidance

Community Choices Waiver

Louisiana Medicaid Community Choices

Age 65+ or 21+ with disability
General Louisiana resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
LA

High demand in urban areas.

Benefits
In-home care (5-7 hours/day) Respite (240 hours/year) Home modifications Transitional support

Louisiana Elderly and Disabled Adults Program

LA EDA Program

Age 60+
General Louisiana resident, at risk of nursing home.
Income Limits ~$1,800/month varies
Asset Limits $5,000 individual
LA

Limited funding; rural focus.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Long Term-Personal Care Services (LT-PCS)

Louisiana Medicaid Long Term-Personal Care Services

Age 65+ or disabled
General Louisiana resident, Medicaid-eligible, needs ADL assistance.
Income Limits (2025) $943/month (individual), $1,415/month (couple).
Asset Limits $2,000 (individual), $3,000 (couple).
LA

Medically Needy Spend-Down option available.

Benefits
ADL/IADL assistance (20-32 hours/week, varies by need)

Program of All-Inclusive Care for the Elderly (PACE)

Louisiana PACE

Age 55+
General Louisiana resident, Medicare/Medicaid-eligible, nursing home-level care need, safe community living possible.
Income Limits (2025) No strict limit; Medicaid portion $2,901/month max.
Asset Limits $2,000 (individual) for Medicaid; none for Medicare-only.
LA

Limited centers (e.g., Baton Rouge, Lafayette).

Benefits
Adult day care Medical care Personal care Transportation Drugs Respite

Adult Day Health Care (ADHC) Waiver

Louisiana Medicaid Adult Day Health Care Waiver

Age 65+ or 22-64 with disabilities
General Louisiana resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) $2,901/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
LA

Includes transitional support from nursing homes.

Benefits
Adult day care (up to 8 hours/day, 5 days/week) Personal care Respite Transitional aid

Aged, Blind, and Disabled (ABD) Medicaid

Louisiana Medicaid Aged, Blind, and Disabled Program

Age 65+
General blind, or disabled, Louisiana resident, Medicaid-eligible.
Income Limits (2025) $943/month (individual), $1,415/month (couple).
Asset Limits $2,000 (individual), $3,000 (couple).
LA

Medically Needy Spend-Down available.

Benefits
Personal care Adult day care Limited in-home supports

Louisiana Elderly Protective Services (EPS)

Louisiana Governor’s Office of Elderly Affairs - Elderly Protective Services

Age 60+
General Louisiana resident, experiencing abuse/neglect/exploitation.
Income Limits (2025) No strict limit; prioritizes low-income.
Asset Limits None specified.
LA

Focus on urban and rural elder abuse cases.

Benefits
Emergency care Temporary housing Legal aid Care coordination (varies by case)

Senior Rx Program

Louisiana Senior Rx (Prescription Assistance)

Age 65+
General Louisiana resident, no/low prescription coverage.
Income Limits (2025) Varies by linked program; ~$30,000/year suggested.
Asset Limits None specified.
LA

Bridges gaps in Medicare Part D coverage.

Benefits
Prescription cost reduction (up to 50% discounts) Application assistance

Veterans Aid and Attendance (A&A) Benefit

Louisiana VA Aid and Attendance (Federal/State Coordination)

Age
General Wartime veteran or spouse, age 65+ or disabled, needs ADL help, Louisiana resident.
Income Limits (2025) Net income minus medical expenses < $1,984/month individual with A&A
Asset Limits ~$155,356 2025 net worth limit
LA

High veteran population in rural areas.

Benefits
Cash benefit ($1,478-$2,471/month individual, varies by status) for care costs

Frequently Asked Questions about Heritage Manor Health & Rehab

Who is the owner of Heritage Manor Health & Rehab?

Heritage Manor Health & Rehab is legally operated by 2575 Airline Drive Opco LLC.

Is Heritage Manor Health & Rehab in a walkable area?

Heritage Manor Health & Rehab has a walk score of 69. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Heritage Manor Health & Rehab?

Heritage Manor Health & Rehab's occupancy is 79.7%.

Are pets allowed at Heritage Manor Health & Rehab?

No, Heritage Manor Health & Rehab has a no-pet policy.

Does Heritage Manor Health & Rehab operate as a for-profit or non-profit?

Heritage Manor Health & Rehab is registered as a for-profit in LA.

What is the overall rating for Heritage Manor Health & Rehab?

Heritage Manor Health & Rehab received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Heritage Manor Health & Rehab have?

Heritage Manor Health & Rehab has 64 beds.

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