Total health inspections
8
Louisiana average 6.5
Last Health inspection on Sep 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living Home
Pilgrim Manor Skilled Nursing and Rehabilitation
Assisted Living Home
Pilgrim Manor Skilled Nursing and Rehabilitation
Overview of Pilgrim Manor Skilled Nursing and Rehabilitation
Located in Bossier City, Louisiana, Pilgrim Manor Skilled Nursing & Rehabilitation is dedicated to fostering recovery and well-being through personalized short-term rehabilitation and long-term care. This skilled nursing center takes a tailored approach, crafting individualized healthcare plans to expedite recovery. The devotion of Pilgrim Manor extends to providing for the emotional, social, and cultural needs of each senior resident and their families, reflecting our unwavering commitment to resident care and comfort.
The rehabilitation programs at Pilgrim Manor revolve around the individual, with a clear objective of achieving optimal results, enhanced functionality, and greater independence for every patient. Within this state-of-the-art facility, senior residents will find a well-equipped rehabilitation area, an inviting dining room, and a cozy common space for relaxation and meaningful conversations. The residential facilities are designed to deliver top-tier 24/7 skilled nursing care in a welcoming, home-like atmosphere. Unwavering commitment to the highest standards in nursing and healthcare excellence is their hallmark.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
155
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
74.7%
Residents per day (avg)
126
Occupancy rate
74.7%
Residents per day (avg)
126
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
49% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Home revenue
$13.6M
Operating loss
-$48.2K
Privately-owned community
Home revenue
$13,623,993.00
Operating loss
$-48,236.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.7M
30 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 67 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Additional licensing details
CMS Certification Number:
195594
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
James Almond, Director
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Skilled Nursing
24-Hour Staffing
Amenities & Lifestyle
Programs & Activities
Activities
Each week, guests receive a calendar of events and happenings at the facility that include performances, parties, outings, holiday events, and more.
Specific Programs
Short Term Rehabilitation, Skilled Nursing, Long Term Care, Outpatient Therapy, Occupational Therapy, Physical Therapy, Dementia Care, Respite Care, Hospice/Palliative Care, Cardiac & Respiratory Rehabilitation, Stroke Recovery Rehabilitation, Post-Surgery Care
Dining & Nutrition
Food Description
Residents enjoy homemade favorites like meatloaf, fried catfish, chicken fried steak, and roast beef with gravy, along with crisp salads, homemade soups and plenty of fresh vegetables.
Meals Included
Yes
Special Diets
Cardiac-healthy diet, Diabetic-friendly diet, Mechanical soft diet, Pureed diet
Types of Care at Pilgrim Manor Skilled Nursing and Rehabilitation
Skilled Nursing
Memory Care
Respite Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Health Inspection History
Inspections
Total health citations
21
Louisiana average 25.7
Citations per inspection
2.62
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 21 citations resulted from standard inspections; and 9 of 21 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
5
5
355% worse than Louisiana averageLouisiana average: 1.1
Serious Health citations
1
1
100% worse than Louisiana averageLouisiana average: 0.5
5 critical citations
1 serious citation
15 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 03, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 03, 2025
Corrected
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 03, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 03, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Dec 17, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Dec 17, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Dec 17, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Dec 17, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Bossier City The information below is reported by the Louisiana Department of Health, Health Standards Section.
Pilgrim Manor Skilled Nursing and Rehabilitation
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Bossier City
155
No
A+
67
-
Cypress Point Nursing & Rehabilitation Center, LLC
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Bossier City
142
Yes
-
16
-
Bloom at Bossier
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Bossier City
-
Yes
A+
28
-
Brookdale Bossier City
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Bossier City
-
Yes
-
50
Studio / 1 Bed / 2 Bed
Comfort Keepers Home Care – Shreveport
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Shreveport (Springlake, University Terrace)
-
No
-
43
-
Places of interest near Pilgrim Manor Skilled Nursing and Rehabilitation
2.6 miles from city center — 0.66 miles to nearest hospital (Red River Behavioral)
1524 Doctors Dr, Bossier City, LA 71111
Calculate Travel Distance to Pilgrim Manor Skilled Nursing and Rehabilitation
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
207
Employees
53
Contractors
154
Staff to resident ratio
1.70:1
9% better than Louisiana averageLouisiana average ratio: 1.56:1
Avg staff/day
52
Average shift
8.6 hours
5% better than Louisiana averageLouisiana average: 8.2 hours
Total staff hours (quarter)
40,866
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
4
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
110
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
40.4%
16,515 contractor hours this quarter
Certified Nursing Assistant: 82
Licensed Practical Nurse: 35
Physical Therapy Aide: 10
Speech Language Pathologist: 7
Qualified Social Worker: 5
RN Director of Nursing: 3
Physical Therapy Assistant: 3
Occupational Therapy Aide: 3
Respiratory Therapy Technician: 3
Medical Director: 2
Registered Nurse: 1
Staff by category
| Certified Nursing Assistant | 28 | 82 | 110 | 19,944 | 91 | 100% | 9.4 |
| Licensed Practical Nurse | 12 | 35 | 47 | 7,736 | 91 | 100% | 9.4 |
| RN Director of Nursing | 5 | 3 | 8 | 3,052 | 91 | 100% | 8.4 |
| Physical Therapy Aide | 0 | 10 | 10 | 2,142 | 74 | 81% | 6.5 |
| Speech Language Pathologist | 0 | 7 | 7 | 1,988 | 73 | 80% | 7.7 |
| Physical Therapy Assistant | 0 | 3 | 3 | 1,034 | 65 | 71% | 8.1 |
| Qualified Social Worker | 0 | 5 | 5 | 1,027 | 66 | 73% | 7 |
| Registered Nurse | 3 | 1 | 4 | 942 | 90 | 99% | 8.4 |
| Occupational Therapy Aide | 0 | 3 | 3 | 850 | 67 | 74% | 7 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 549 | 73 | 80% | 7.2 |
| Mental Health Service Worker | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 62 | 8 | 9% | 7.8 |
| Medical Director | 0 | 2 | 2 | 56 | 41 | 45% | 1.2 |
| Other Dietary Services Staff | 1 | 0 | 1 | 6 | 1 | 1% | 6 |
110 Certified Nursing Assistant
% of Days
100%
47 Licensed Practical Nurse
% of Days
100%
8 RN Director of Nursing
% of Days
100%
10 Physical Therapy Aide
% of Days
81%
7 Speech Language Pathologist
% of Days
80%
3 Physical Therapy Assistant
% of Days
71%
5 Qualified Social Worker
% of Days
73%
4 Registered Nurse
% of Days
99%
3 Occupational Therapy Aide
% of Days
74%
3 Respiratory Therapy Technician
% of Days
80%
1 Mental Health Service Worker
% of Days
70%
1 Nurse Practitioner
% of Days
69%
1 Administrator
% of Days
64%
1 Clinical Nurse Specialist
% of Days
9%
2 Medical Director
% of Days
45%
1 Other Dietary Services Staff
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
122 residents
Residents by payment source
Medicare
13 residents (10.7%)
Medicaid
64 residents (52.5%)
Private pay or other
45 residents (36.9%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.0
45% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
29.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
29.9
47% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
38.6%
Percent of long-stay residents whose need for help with daily activities has increased
38.6%
88% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
27.2%
Percent of long-stay residents whose ability to move independently worsened
27.2%
16% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.9%
40% worse than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
12% worse than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.6%
Percent of long-stay high risk residents with pressure ulcers
6.6%
5% worse than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.6%
Percent of long-stay residents who lose too much weight
8.6%
67% worse than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
10.7%
Percent of long-stay residents who have depressive symptoms
10.7%
556% worse than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
16.0%
Percent of long-stay residents who received an antipsychotic medication
16.0%
21% better than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
9% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
21% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
31% better than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$193K
87% higher than Louisiana averageLouisiana average: $103K
Number of fines
3
48% more fines than Louisiana averageLouisiana average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
226% more payment denials than Louisiana averageLouisiana average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$193K
Louisiana average
$103K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 3, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 3, 2025
$19K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Sep 3, 2025
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Sep 3, 2025
13 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 4, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 4, 2024
$53K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 1, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 1, 2024
$121K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Pilgrim Manor Skilled Nursing and Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
74.7%
↓ 1.6pp vs 2022
Net Income
-$48,236
↓ ~$337K vs 2022
Total Payroll
$4,393,219
↑ ~$882K vs 2022
Profit Margin
-0.4%
↓ 2.6pp vs 2022
Loading trend charts...
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