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2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 18m per day | ▼ 5% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 10m per day | ■ Avg State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 25m per day | ▲ 4% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 8m per day | ▼ 4% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ■ Avg State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 10m per day | ▼ 23% State avg: 13m per day · National avg: 28m per day |
In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 33 | 32 | This facility has 3% more total deficiencies than a typical Louisiana nursing home (33 vs. LA avg 32).↑ 3% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 11 | 10.7 | This facility has 3% more deficiencies per year than a typical Louisiana nursing home (11 vs. LA avg 10.7).↑ 3% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 5.5 | 4 | This facility has 38% more deficiencies per inspection than a typical Louisiana nursing home (5.5 vs. LA avg 4).↑ 38% worse |
Inspections
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 8 | This facility has 25% fewer total inspections than a typical Louisiana nursing home (6 vs. LA avg 8).↓ 25% better |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
1.95
25% better than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.74
35% worse than Louisiana averageLouisiana average: 2.77
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.6%
In line with Louisiana averageLouisiana average: 27.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.2%
In line with Louisiana averageLouisiana average: 14.7%
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
45% worse than Louisiana averageLouisiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
28.6%
47% worse than Louisiana averageLouisiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
38.5%
24% worse than Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
20% of new residents, usually for short-term rehab.
76% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (76% of admissions), and a typical private pay stay runs around 3 - 4 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.5 miles from city center
Estimated distance in miles from Mandeville's city center to Heritage Manor of Mandeville's address, calculated via Google Maps.
Add your location
Heritage Manor of Mandeville is located in MANDEVILLE, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| High Hope Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Sulphur | 101
Facility
101
LA AVG
113
Rank
#163 / 262 |
91.1%
Facility
91.1%
LA AVG
71.8%
Rank
#22 / 194 | +27% | 3.47
Facility
3.47
LA AVG
4.14
Rank
#135 / 182 | -27% | -16% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 8
Facility
8
LA AVG
25.7
Rank
#8 / 187 | 2.0
Facility
2.0
LA AVG
3.9
Rank
#3 / 187 | - | 94 | A+ |
0
Facility
0
LA AVG
37
Rank
#352 / 368 | Elizabeth Broussard | $9.6M
Facility
$9.6M
LA AVG
$9.6M
Rank
#95 / 186 | $4.1M
Facility
$4.1M
LA AVG
$3.9M
Rank
#127 / 186 | 42.6%
Facility
42.6%
LA AVG
42%
Rank
#124 / 186 | 195601 | ||||
| Grand Cove Nursing & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lake Charles | 109
Facility
109
LA AVG
113
Rank
#143 / 262 |
79.3%
Facility
79.3%
LA AVG
71.8%
Rank
#68 / 194 | +10% | 3.56
Facility
3.56
LA AVG
4.14
Rank
#125 / 182 | +94% | -14% | $29.0k
Facility
$29.0k
LA AVG
$107.9k
Rank
#111 / 187 | 21
Facility
21
LA AVG
25.7
Rank
#73 / 187 | 3.5
Facility
3.5
LA AVG
3.9
Rank
#73 / 187 | 2 | 84 | A+ |
36
Facility
36
LA AVG
37
Rank
#188 / 368 | Tracy Beebe | $8.2M
Facility
$8.2M
LA AVG
$9.6M
Rank
#132 / 186 | $5.2M
Facility
$5.2M
LA AVG
$3.9M
Rank
#67 / 186 | 64.2%
Facility
64.2%
LA AVG
42%
Rank
#32 / 186 | 195376 | ||||
| St. Margaret’s Family of Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | New Orleans (Mid-City) | 112
Facility
112
LA AVG
113
Rank
#136 / 262 |
87.4%
Facility
87.4%
LA AVG
71.8%
Rank
#33 / 194 | +22% | 4.17
Facility
4.17
LA AVG
4.14
Rank
#58 / 182 | +30% | +1% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 38
Facility
38
LA AVG
25.7
Rank
#154 / 187 | 6.3
Facility
6.3
LA AVG
3.9
Rank
#175 / 187 | - | 103 | A+ |
88
Facility
88
LA AVG
37
Rank
#5 / 368 | The St. Margaret's Daughters | $13.3M
Facility
$13.3M
LA AVG
$9.6M
Rank
#39 / 186 | $5.2M
Facility
$5.2M
LA AVG
$3.9M
Rank
#75 / 186 | 38.8%
Facility
38.8%
LA AVG
42%
Rank
#152 / 186 | 195437 | ||||
| Holly Hill Nursing & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Sulphur (Kingston Road) | 200
Facility
200
LA AVG
113
Rank
#8 / 262 |
44.0%
Facility
44.0%
LA AVG
71.8%
Rank
#177 / 194 | -39% | 3.82
Facility
3.82
LA AVG
4.14
Rank
#105 / 182 | -36% | -8% | $71.8k
Facility
$71.8k
LA AVG
$107.9k
Rank
#129 / 187 | 56
Facility
56
LA AVG
25.7
Rank
#176 / 187 | 3.5
Facility
3.5
LA AVG
3.9
Rank
#73 / 187 | 1 | 80 | A+ |
44
Facility
44
LA AVG
37
Rank
#137 / 368 | Carol Fellows | $8.9M
Facility
$8.9M
LA AVG
$9.6M
Rank
#112 / 186 | $4.0M
Facility
$4.0M
LA AVG
$3.9M
Rank
#133 / 186 | 44.2%
Facility
44.2%
LA AVG
42%
Rank
#112 / 186 | 195431 |
Heritage Manor of Mandeville is in the St. Tammany Parish neighborhood of MANDEVILLE.
The legal owner and operator of Heritage Manor of Mandeville is Community Care Center Of Mandeville Llc.
Heritage Manor of Mandeville has a walk score of 63. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Heritage Manor of Mandeville's occupancy is 70.8%.
Heritage Manor of Mandeville is registered as a for-profit in LA.
Heritage Manor of Mandeville received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Heritage Manor of Mandeville has 145 beds.
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