Total health inspections
3
Maryland average 3.9
Last Health inspection on Feb 2024
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Heron Point of Chestertown
Nursing Home
Heron Point of Chestertown
Nursing Home
Heron Point of Chestertown is a senior living community located in Chestertown, Maryland. It offers a range of services including assisted living, skilled nursing, memory care, and rehabilitation therapy. The community is designed to provide a supportive and engaging environment for its residents.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
45
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
58.7%
Residents per day (avg)
2
Occupancy rate
58.7%
Residents per day (avg)
2
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
22 days
Private pay
51% of new residents, often for short stays.
Typical stay
11 - 12 months
Finances and operations
Voluntary non-profit home
Other
Home revenue
$21.4M
Surplus of revenue
$4.2M
Voluntary non-profit home
Other
Home revenue
$21,381,778.00
Surplus of revenue
$4,189,559.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.2M
45-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
34 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
About this community
Facility Type
3
License Date
May 1, 1991
Additional licensing details
CMS Certification Number:
215235
County:
Kent
Ownership & operating entity
Owner name:
ACTS Retirement Life Communities
Profit status:
false
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Dining, Activities & Events, Independent Living, Assisted Living, Skilled Nursing, Memory Care, Rehabilitation Therapy, Respite Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Compare Nursing Homes around Maryland
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
Broadmead
+40%
+81%
-25%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MD 21030
51
No
PATTERSON, ANN
61.4%
$39,286,866.00
$15,557,199.00
39.6%
35.90
6.8245
-
10
-
+40%+81%-25%
Heron Point of Chestertown
+34%
-9%
-29%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MD 21620
38
No
FORREST, ANNE
58.7%
$20,510,000.00
$6,142,767.00
30%
1.70
3.4433
1
31
1
+34%-9%-29%
Assisted Living at Goodwill
-4%
+29%
+18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MD 21536
108
No
BENDER, TIM
97.1%
$17,805,102.00
$7,478,442.00
42%
102.60
4.8529
1
37
2
-4%+29%+18%
Charlotte Hall Veterans Home
-25%
+31%
-35%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MD 20622
454
No
PRUITTHEALTH VETERAN SERVICES - MARYLAND, INC.
53.8%
$32,926,011.00
$12,031,199.00
36.5%
209.50
4.9507
2
45
9
-25%+31%-35%
Arden Courts of Kensington
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MD 20895
64
No
-
-
-
-
-
-
-
-
-
-
-
-
Broadmead
Type of care:
SNF
AL
Community:
MD 21030
Bed Count:
51
Pets Allowed:
No
Operator:
PATTERSON, ANN
CCN:
215123
Occupancy:
61.4%
Home Revenue:
$39,286,866.00
Payroll Costs:
$15,557,199.00
Payroll %:
39.6%
Avg Residents/Day:
35.90
Overall Rating:
Adj Nurse Hours:
6.8245
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
10
RN share vs State Avg:
+40%
+40%
Staffing vs State Avg:
+81%
+81%
Occupancy vs State Avg:
-25%
-25%
Heron Point of Chestertown
Type of care:
SNF
AL
Community:
MD 21620
Bed Count:
38
Pets Allowed:
No
Operator:
FORREST, ANNE
CCN:
215235
Occupancy:
58.7%
Home Revenue:
$20,510,000.00
Payroll Costs:
$6,142,767.00
Payroll %:
30%
Avg Residents/Day:
1.70
Overall Rating:
Adj Nurse Hours:
3.4433
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
31
Severe Citations:
1
RN share vs State Avg:
+34%
+34%
Staffing vs State Avg:
-9%
-9%
Occupancy vs State Avg:
-29%
-29%
Assisted Living at Goodwill
Type of care:
SNF
AL
Community:
MD 21536
Bed Count:
108
Pets Allowed:
No
Operator:
BENDER, TIM
CCN:
215250
Occupancy:
97.1%
Home Revenue:
$17,805,102.00
Payroll Costs:
$7,478,442.00
Payroll %:
42%
Avg Residents/Day:
102.60
Overall Rating:
Adj Nurse Hours:
4.8529
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
37
Severe Citations:
2
RN share vs State Avg:
-4%
-4%
Staffing vs State Avg:
+29%
+29%
Occupancy vs State Avg:
+18%
+18%
Charlotte Hall Veterans Home
Type of care:
SNF
AL
Community:
MD 20622
Bed Count:
454
Pets Allowed:
No
Operator:
PRUITTHEALTH VETERAN SERVICES - MARYLAND, INC.
CCN:
215161
Occupancy:
53.8%
Home Revenue:
$32,926,011.00
Payroll Costs:
$12,031,199.00
Payroll %:
36.5%
Avg Residents/Day:
209.50
Overall Rating:
Adj Nurse Hours:
4.9507
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
45
Severe Citations:
9
RN share vs State Avg:
-25%
-25%
Staffing vs State Avg:
+31%
+31%
Occupancy vs State Avg:
-35%
-35%Places of interest near Heron Point of Chestertown
0.0 miles from city center
Chestertown, MD 21620
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
62
Total Staff
62
Employees
0
Contractors
2,085
Total Hours (Quarter)
19
Avg Staff/Day
1.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 11 | 0.3 | No |
| Licensed Practical Nurse | 6 | 0.3 | No |
| Certified Nursing Assistant | 27 | 0.3 | No |
Staff by Category
Administration ⓘ
2 staff
1.6hs shift avg
Nursing Staff ⓘ
44 staff
0.3hs shift avg
Physicians & Practitioners ⓘ
3 staff
0.4hs shift avg
Therapy Services ⓘ
9 staff
4.5hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
2hs shift avg
Dietary Services ⓘ
2 staff
1.5hs shift avg
Other Services ⓘ
1 staff
1.7hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Respiratory Therapy Technician | 4 | 0 | 4 | 921 | 66 | 73% | 4.8 |
| Physical Therapy Assistant | 3 | 0 | 3 | 313 | 60 | 66% | 4.2 |
| Certified Nursing Assistant | 27 | 0 | 27 | 188 | 91 | 100% | 0.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 109 | 62 | 68% | 1.8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 98 | 61 | 67% | 1.6 |
| Administrator | 1 | 0 | 1 | 98 | 53 | 58% | 1.8 |
| Dietitian | 1 | 0 | 1 | 92 | 63 | 69% | 1.5 |
| Licensed Practical Nurse | 6 | 0 | 6 | 78 | 91 | 100% | 0.3 |
| Registered Nurse | 11 | 0 | 11 | 75 | 91 | 100% | 0.3 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 31 | 58 | 64% | 0.4 |
| Qualified Social Worker | 1 | 0 | 1 | 30 | 15 | 16% | 2 |
| Nurse Practitioner | 1 | 0 | 1 | 20 | 57 | 63% | 0.4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 20 | 13 | 14% | 1.5 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 9 | 6 | 7% | 1.4 |
| Medical Director | 1 | 0 | 1 | 5 | 13 | 14% | 0.4 |
Health Inspection History
Inspections
Total health citations
31
Citations per inspection
10.33
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 31 citations resulted from standard inspections; and 5 of 31 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
100% worse than Maryland averageMaryland average: 0.5
Serious Health citations
0
0
100% better than Maryland averageMaryland average: 0.6
1 critical citation
0 serious citations
28 moderate citations
2 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Feb 23, 2024
Corrected
Abuse/Neglect moderate citation
Feb 23, 2024
Corrected
Nursing Services moderate citation
Feb 23, 2024
Corrected
Pharmacy moderate citation
Feb 23, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Part of: Acts Retirement Life
Resident Census by Payment Source
21
Total Residents
Medicare
2
(9.5%)
ⓘ
Private Pay/Other
19
(90.5%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
32% better than Maryland averageMaryland average: 12.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
44.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
44.0
71% worse than Maryland averageMaryland average: 25.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
35.0%
Percent of long-stay residents whose need for help with daily activities has increased
35.0%
48% worse than Maryland averageMaryland average: 23.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
52.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
52.9%
104% worse than Maryland averageMaryland average: 25.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Maryland averageMaryland average: 2.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
0.0%
Percent of long-stay high risk residents with pressure ulcers
0.0%
100% better than Maryland averageMaryland average: 6.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Maryland averageMaryland average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Maryland averageMaryland average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.2%
Percent of long-stay residents who have depressive symptoms
4.2%
79% better than Maryland averageMaryland average: 20.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Maryland averageMaryland average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than Maryland averageMaryland average: 92.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
27% better than Maryland averageMaryland average: 78.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Maryland averageMaryland average: 1.4%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$15K
75% lower than Maryland averageMaryland average: $61K
Number of fines
1
33% fewer fines than Maryland averageMaryland average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maryland averageMaryland average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$15K
Maryland average
$61K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 23, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 23, 2024
$15K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Heron Point of Chestertown based on CMS SNF Cost Reports.
Occupancy Rate
58.7%
↓ 9.0pp vs 2022
Net Income
$4,189,559
↑ ~$3.4M vs 2022
Total Payroll
$7,394,027
↑ ~$153K vs 2022
Profit Margin
20.4%
↑ 16.5pp vs 2022
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