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Charlotte Hall Veterans Home
Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Charlotte Hall, MD
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Nursing Home, Assisted Living, Memory Care & Skilled Nursing · Charlotte Hall, MD
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Charlotte Hall Veterans Home accepts Medicaid, Medicare, and private pay.
Overview of Charlotte Hall Veterans Home
Charlotte Hall Veterans Home provides nursing home, assisted living, memory care, skilled nursing, and respite care in Charlotte Hall, Maryland. The home opened in 1985 and has 168 beds. Its range of care levels can suit a resident whose needs grow over time, since moving to another level can happen within the same community rather than requiring a new placement elsewhere.
Assisted living provides help with daily tasks such as bathing, dressing, and medication while a resident maintains an apartment. Memory care offers a secured setting with supervision for someone at risk of wandering, and skilled nursing provides licensed nursing care on site around the clock. Respite care supports short stays when a usual caregiver needs time to travel or recover, giving families a temporary care arrangement.
Total nurse staffing is 4 hours and 59 minutes per resident per day, representing the daily hands-on nursing time allocated to each resident. The home accepts Medicaid, Medicare, and private pay, giving families those payment routes for covered care and services. Tina S Larose serves as the director. On-site medical services, a pharmacy, rehabilitation, dentistry, optometry, and podiatry allow residents to receive several health-related services at the home, while daily transportation at no charge to the DCVA Medical Center lets residents reach that facility without arranging their own transportation.
Measured by Centers for Medicare & Medicaid Services (CMS)
Overall ratingThe Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health InspectionBased on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
StaffingMeasures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality MeasuresBased on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
StaffingData period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 15th out of 120 nursing homes we track in Maryland for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This facility
MD avg 3h 53m
↑ 29% · MD 3h 53mThis facility: 4h 59m per resident per day, 29% above the Maryland average of 3h 53m (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rank#15 / 120Nurse hours — State benchmarkedThis nursing home is ranked 15th out of 120 nursing homes we track in Maryland for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Maryland average, with a ranking across 120 Maryland facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Nurse hours — State benchmarkedThis nursing home is ranked 15th out of 120 nursing homes we track in Maryland for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Maryland average, with a ranking across 120 Maryland facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
4h 59m
Standout metric: Certified nursing assistant is +44% above Maryland average
3 of 6 metrics below Maryland average
Daily care time per resident, by role
MD average · US = national average
Registered nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 26 are the facility's own employees; no agency contractors work in this role.26 staff · 8.2-hour shifts
47m↓ 3% · MD 49mThis facility: 47m per resident per day, 3% below the Maryland average of 49m (among Maryland facilities reporting a recent figure).
US average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 41m
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 45 are the facility's own employees; no agency contractors work in this role.45 staff · 8.8-hour shifts
1h 6m↑ 20% · MD 55mThis facility: 1h 6m per resident per day, 20% above the Maryland average of 55m (among Maryland facilities reporting a recent figure).
US average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 52m
Certified nursing assistant Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 124 are the facility's own employees; no agency contractors work in this role.124 staff · 7.9-hour shifts
3h 6m↑ 44% · MD 2h 9mThis facility: 3h 6m per resident per day, 44% above the Maryland average of 2h 9m (among Maryland facilities reporting a recent figure).
US average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 2h 20m
Physical therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
0m↓ 100% · MD 5mThis facility: 0m per resident per day, 100% below the Maryland average of 5m (among Maryland facilities reporting a recent figure).
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 4m
Total nursing, weekends Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.RN + LPN + aide · Sat–Sun
4h 16m↑ 23% · MD 3h 28mThis facility: 4h 16m per resident per day, 23% above the Maryland average of 3h 28m (among Maryland facilities reporting a recent figure).
US average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 3h 26m
RN, weekends Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.Sat–Sun
21m↓ 44% · MD 37mThis facility: 21m per resident per day, 44% below the Maryland average of 37m (among Maryland facilities reporting a recent figure).
US average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US 28m
Headcount
Total staffEvery person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.260
246 employees · 14 contractors · 140 on an average day Staff per resident260 total staff / 218 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.1.19 : 1↓ 33% · MD 1.77This facility: 1.19 staff per resident, 33% below the Maryland average of 1.77 (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
260 staff ÷ 218 residents See full Maryland ranking →Average shiftAverage hours one staff member works on a day they are on shift, across every role.8 h≈ 0% · MD 8 hThis facility: 8 h, level with the Maryland average of 8 h (among Maryland facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
103,060 staff hours this quarter See full Maryland ranking →
96.6%
of staff hours were worked by the facility's own employees
Maryland average: 87.8% · Contractors this quarter: Physical Therapy Assistant (4), Physical Therapy Aide (3), Speech Language Pathologist (3), Respiratory Therapy Technician (2), Qualified Social Worker (2)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.168Rank#22 / 141Bed count — State benchmarkedThis nursing home is ranked 22nd out of 141 nursing homes we track in Maryland for bed count. Shows this facility's certified or reported bed count compared to other Maryland facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Bed count — State benchmarkedThis nursing home is ranked 22nd out of 141 nursing homes we track in Maryland for bed count. Shows this facility's certified or reported bed count compared to other Maryland facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Medium-capacity home
· Offers a balance of services and community atmosphere.
Years of operating
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.Rank#24 / 41Years in operation — State benchmarkedThis nursing home is ranked 24th out of 41 nursing homes we track in Maryland for years in operation. Shows how long this facility has been in operation compared to other Maryland facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Years in operation — State benchmarkedThis nursing home is ranked 24th out of 41 nursing homes we track in Maryland for years in operation. Shows how long this facility has been in operation compared to other Maryland facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
24years
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.Rank#134 / 160Walk Score — State benchmarkedThis nursing home is ranked 134th out of 160 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Walk Score — State benchmarkedThis nursing home is ranked 134th out of 160 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
17/ 100
Occupancy rate
Occupancy higher than 95% suggests steady demand, but availability may be limited.Rank#1 / 93Occupancy rate — State benchmarkedThis nursing home is ranked 1st out of 93 nursing homes we track in Maryland for occupancy. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 93. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Occupancy rate — State benchmarkedThis nursing home is ranked 1st out of 93 nursing homes we track in Maryland for occupancy. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 93. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
100%This home is often near full
Higher than the Maryland average: 82.9%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
785days
About This Community
Pricing & Financial Information
The below pricing was updated on
Private Room
$178 - $201/Day
Semi-Private Room
$178 - $201/Day
License Details
IssuanceJune 1, 2002
CountySt. Mary's
CMS Certification Number215161
Payment & Insurance
2 services
Accept Medicaid
Accept Medicare
Staffing & Medical
3 services
Doctor on Staff
On-Site Physician Services
On-Site Pharmacy
Additional Services
1 service
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Additional Policies & Features
Pets not allowed
Amenities & Lifestyle
Touring HoursStandard visiting hours are from 10:00 AM to 8:00 PM, seven days a week.
This profile shows two inspection records, and their totals often differ.
Inspection History and the Inspection Scorecard below are state data — the
figures the state publishes and the state inspection reports we hold on file —
covering the entire facility. CMS Health Inspection History covers only this
home's Medicare and Medicaid-certified nursing beds, from federal certification
surveys.
Inspection History
In Maryland, the Department of Health, Office of Health Care Quality is the state agency that conducts unannounced inspections and issues reports for all assisted living and nursing facilities.
Since 2018 · 8 years of dataThese figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability. Includes all inspection records for this property, which could include management/ownership changes.33 citations4 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Maryland state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2018 vs. Maryland state average
Overall vs. MD average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Maryland average:
• Total citations (31% below)
• Citations per inspection (25% below)
Citations Citations are formal regulatory issues recorded during state inspections.
This Facility
MD Average
vs. MD Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.
33
48.0
This facility has 31% fewer total citations than a typical Maryland nursing home (33 vs. MD avg 48).↓ 31% better
Citations per inspection Average citations per inspection.
8.3
11.0
This facility has 25% fewer citations per inspection than a typical Maryland nursing home (8.3 vs. MD avg 11).↓ 25% better
Inspections State inspections evaluate whether the facility meets health and safety standards.
This Facility
MD Average
vs. MD Avg
Total inspections Combined count of all inspections conducted at this facility.
4
5.0
This facility has had 20% fewer total inspections than the Maryland average (4 vs. MD avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 20% fewer
Since 2018 · 8 years of data · Last health inspection Jul 2025
Federal inspection data published by CMS, covering this home's Medicare and/or
Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
4↓ 9% · MD 4.4This facility: 4, 9% below the MD average of 4.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
33Rank#31 / 122Health citations — State benchmarkedThis nursing home is ranked 31st out of 122 nursing homes we track in Maryland for health citations. Shows this facility's total health deficiency citations benchmarked to the Maryland State average, with a ranking across all 122 MD facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Health citations — State benchmarkedThis nursing home is ranked 31st out of 122 nursing homes we track in Maryland for health citations. Shows this facility's total health deficiency citations benchmarked to the Maryland State average, with a ranking across all 122 MD facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 37% · MD 52This facility: 33, 37% below the MD average of 52 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
8.25Rank#30 / 122Citations per inspection — State benchmarkedThis nursing home is ranked 30th out of 122 nursing homes we track in Maryland for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Maryland mean across 122 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Citations per inspection — State benchmarkedThis nursing home is ranked 30th out of 122 nursing homes we track in Maryland for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Maryland mean across 122 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 30% · MD 11.76This facility: 8.25, 30% below the MD average of 11.76 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
33 of 33 citations corrected
Bar = mix of this home's 33 citations, not a state comparison
Critical (J–L, immediate jeopardy): 2 citations, correctedSerious (G–I, actual harm): 3 citations, correctedModerate (D–F, no harm, more than minimal risk): 28 citations, corrected
Lighter shade = corrected
CriticalJ–L
2↑ 400% · MD 0.4This facility: 2, 400% above the MD average of 0.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
SeriousG–I
3↑ 500% · MD 0.5This facility: 3, 500% above the MD average of 0.5 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
ModerateD–F
28↓ 44% · MD 49.8This facility: 28, 44% below the MD average of 49.8 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
MinorA–C
0↓ 100% · MD 1.3This facility: 0, 100% below the MD average of 1.3 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal risk
Latest inspection: Jul 25, 2025 · 8 citations, all corrected
Most cited category: Resident Rights, 8 of 33 citations · 10 categories in total
Citations history
Most recent first
Jul 25, 20258 citations
Abuse/Neglect moderate citation
Corrected
Infection Control moderate citation
Corrected
Nutrition moderate citation
Corrected
Pharmacy moderate citation
Corrected
Quality of Care moderate citation
Corrected
Care Planning moderate citation
Corrected
Resident Rights moderate citation
Corrected
Resident Rights moderate citation
Corrected
Apr 04, 20253 citations
Quality of Care serious citation
Corrected
Resident Rights moderate citation
Corrected
Resident Rights moderate citation
Corrected
Aug 15, 202213 citations
Abuse/Neglect serious citation
Corrected
Abuse/Neglect moderate citation
Corrected
Environmental moderate citation
Corrected
Nursing Services moderate citation
Corrected
Nursing Services moderate citation
Corrected
Nutrition moderate citation
Corrected
Nutrition moderate citation
Corrected
Pharmacy moderate citation
Corrected
Pharmacy critical citation
Corrected
Quality of Care moderate citation
Corrected
Resident Rights moderate citation
Corrected
Resident Rights moderate citation
Corrected
Resident Rights moderate citation
Corrected
Dec 04, 20189 citations
Administration moderate citation
Corrected
Pharmacy moderate citation
Corrected
Pharmacy moderate citation
Corrected
Quality of Care critical citation
Corrected
Quality of Care moderate citation
Corrected
Quality of Care moderate citation
Corrected
Care Planning moderate citation
Corrected
Care Planning serious citation
Corrected
Resident Rights moderate citation
Corrected
Top deficiency categories
Share of 33 citations
Resident Rights8 deficiencies (24%)
Quality of Life & Care6 deficiencies (18%)
Pharmacy Services5 deficiencies (15%)
Resident Assessment & Care Planning3 deficiencies (9%)
Nutrition & Dietary3 deficiencies (9%)
Abuse, Neglect & Exploitation3 deficiencies (9%)
Nursing & Physician Services2 deficiencies (6%)
Infection Control1 deficiency (3%)
Administration1 deficiency (3%)
Environmental1 deficiency (3%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
30 of 33 citations resulted from standard inspections; and 3 of 33 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious).
Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines)
and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
(Data as of Aug 2026)
Total fines on record
$67K Rank#114 / 122Federal fines — State benchmarkedThis nursing home is ranked 114th out of 122 nursing homes we track in Maryland for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Maryland average among facilities with fines, and where it ranks among 122 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.Federal fines — State benchmarkedThis nursing home is ranked 114th out of 122 nursing homes we track in Maryland for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Maryland average among facilities with fines, and where it ranks among 122 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
25% higher than Maryland average
Maryland average: $53K
Number of fines on record
1
36% fewer fines than Maryland average
Maryland average: 1.6
Payment denials on recordSerious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maryland average
Maryland average: 0.1
Fines amount comparison
Fines amount comparison
This facility$67K
Maryland average$53K
Penalty History
Penalties imposed by CMS in the past 3 years.
1 penalty in the past 3 years
Apr 4, 2025 · $67K
Civil Money PenaltyFines imposed for noncompliance, which can be assessed per day or per instance of violation.Apr 4, 2025
$67K
Last updated: Aug 2026
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Maryland average.
Data as of Aug 2026 · CMS Care Compare
Long-stay quality ratingCMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.4/ 5★★★★★Above average↑ 8% · MD 3.7This facility: 4.0, 8% above the MD average of 3.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay quality ratingCMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.1/ 5★★★★★Significantly below average↓ 73% · MD 3.7This facility: 1.0, 73% below the MD average of 3.7 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.High-risk clinical eventsAverage of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.7.4Score · lower is better↓ 33% · MD 11.0This facility: 7.4, 33% below the MD average of 11.0 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Functional declineAverage of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.14.9Score · lower is better↓ 34% · MD 22.4This facility: 14.9, 34% below the MD average of 22.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
13 long-stay measures:5 better, 4 worse, 4 near MD average
8 short-stay measures:3 better, 2 worse, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
MD average
Daily care & independence
Needed more help with daily activitiesPercent of long-stay residents whose need for help with daily activities has increased9.4%↓ 54% · MD 20.4This facility: 9.4, 54% below the MD average of 20.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsenedPercent of long-stay residents whose ability to move independently worsened11.4%↓ 49% · MD 22.2This facility: 11.4, 49% below the MD average of 22.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)Percent of low risk long-stay residents who lose control of their bowels or bladder24.0%↓ 4% · MD 25.0This facility: 24.0, 4% below the MD average of 25.0 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Safety & clinical stability
Urinary tract infectionPercent of long-stay residents with a urinary tract infection0.7%↓ 51% · MD 1.5This facility: 0.7, 51% below the MD average of 1.5 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injuryPercent of long-stay residents experiencing one or more falls with major injury4.5%↑ 86% · MD 2.4This facility: 4.5, 86% above the MD average of 2.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)Percent of long-stay high risk residents with pressure ulcers5.9%≈ 0% · MD 5.9This facility: 5.9, level with the MD average of 5.9 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Physical & mental health
Lost too much weightPercent of long-stay residents who lose too much weight5.6%↑ 3% · MD 5.4This facility: 5.6, 3% above the MD average of 5.4 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptomsPercent of long-stay residents who have depressive symptoms1.9%↓ 92% · MD 22.8This facility: 1.9, 92% below the MD average of 22.8 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic usePercent of long-stay residents who received an antipsychotic medication18.5%↑ 34% · MD 13.8This facility: 18.5, 34% above the MD average of 13.8 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Preventive care
Pneumococcal vaccinePercent of long-stay residents assessed and appropriately given the pneumococcal vaccine99.5%↑ 7% · MD 92.6This facility: 99.5, 7% above the MD average of 92.6 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccinePercent of long-stay residents assessed and appropriately given the seasonal influenza vaccine99.1%↑ 3% · MD 96.6This facility: 99.1, 3% above the MD average of 96.6 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Hospital & emergency visits
Hospitalizations per 1,000 daysNumber of hospitalizations per 1,000 long-stay resident days.1.58↑ 20% · MD 1.32This facility: 1.58, 20% above the MD average of 1.32 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 daysNumber of outpatient emergency department visits per 1,000 long-stay resident days.1.70↑ 40% · MD 1.21This facility: 1.70, 40% above the MD average of 1.21 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
MD or US average
Daily care & independence
Able to care for self at dischargePercentage of residents at or above expected ability to care for themselves at discharge.28.4%↓ 47% · US 53.7This facility: 28.4, 47% below the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the communityRate of successful return to home or community from a skilled nursing facility.27.8%↓ 45% · US 50.6This facility: 27.8, 45% below the US average of 50.6 (among US facilities reporting a recent figure).
Safety & clinical stability
Falls with major injuryPercentage of SNF residents who experience falls with major injury during their stay.1.0%↑ 34% · US 0.8This facility: 1.0, 34% above the US average of 0.8 (among US facilities reporting a recent figure).
Physical & mental health
New antipsychotic medicationPercent of short-stay residents who newly received an antipsychotic medication4.9%↑ 349% · MD 1.1This facility: 4.9, 349% above the MD average of 1.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Preventive care
Pneumococcal vaccinePercent of short-stay residents assessed and appropriately given the pneumococcal vaccine85.6%↑ 8% · MD 79.1This facility: 85.6, 8% above the MD average of 79.1 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccinePercent of short-stay residents assessed and appropriately given the seasonal influenza vaccine88.2%↑ 9% · MD 80.6This facility: 88.2, 9% above the MD average of 80.6 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Hospital & emergency visits
Re-hospitalized after admissionPercentage of short-stay residents who were re-hospitalized after their nursing home admission.24.1%↑ 14% · MD 21.2This facility: 24.1, 14% above the MD average of 21.2 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visitsPercentage of short-stay residents who had an outpatient emergency department visit.9.1%↓ 8% · MD 9.9This facility: 9.1, 8% below the MD average of 9.9 (among MD facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Breakdown by payment type
Medicare
22% of new residents, usually for short-term rehab.
Typical stay3 - 4 months
Private pay
56% of new residents, often for short stays.
Typical stay1 - 2 years
Medicaid
23% of new residents, often for long-term daily care.
Typical stay4 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics
(Data as of Jun 2026)
Total residents218
Medicare
13
6% of residents
Medicaid
106
48.6% of residents
Private pay or other
99
45.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Financial Trends
Historical financial and operational data for Charlotte Hall Veterans Home from 2012–2024, based on CMS SNF Cost Reports.
Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 09/2024.
Net Patient Income-$11.4M↑ ~$1.8M vs 2023
Payroll Costs$17.8M↑ ~$3.6M vs 2023
Operating Margin-38.4%↑ 2.1pp vs 2023
Financial Performance
Net patient revenueOperating expensesNet patient income
Payroll & Labor Costs
SalariesStaff salaries from the home's own payroll records.Wage CostsWage-related costs — benefits such as payroll taxes, health insurance and retirement. Together with salaries, these make up payroll.Contract LaborPay for temporary or agency staff. Counted under other operating costs, not payroll.
Payer Mix (percentage)
MedicareMedicaidPrivate Pay/Other
Metric
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
Occupancy %
87.5%
85.3%
86.1%
86.9%
86.2%
86.0%
89.9%
89.6%
79.9%
66.5%
63.6%
53.8%
66.0%
Beds
472
472
472
470
470
470
454
454
454
454
454
454
286
Net Income
$1,138,849
$2,224,282
$1,373,664
$2,000,780
$914,804
$379,645
$1,012,624
$1,303,788
$1,214,056
$1,863,257
$946,355
-$9,176,083
-$11,384,228
Gross Revenue
$37,402,136
$37,356,489
$37,668,407
$39,243,884
$40,311,510
$40,590,112
$46,521,634
$47,671,617
$43,692,891
$37,994,088
$37,493,595
$32,926,011
$28,546,953
Operating Expenses
$34,416,625
$34,238,155
$36,133,816
$37,964,119
$39,522,556
$40,063,010
$43,243,731
$45,327,670
$46,223,788
$42,403,014
$43,661,302
$45,828,084
$41,038,381
Net Patient Income
-$1,703,122
-$723,433
-$1,824,737
-$1,725,324
-$2,549,465
-$2,807,130
-$3,032,019
-$2,727,253
-$6,827,525
-$7,455,545
-$9,149,806
-$13,216,077
-$11,384,385
Net Patient Revenue
$32,713,503
$33,514,722
$34,309,079
$36,238,795
$36,973,091
$37,255,880
$40,211,712
$42,600,417
$39,396,263
$34,947,469
$34,511,496
$32,612,007
$29,653,996
Payroll Costs
$17,401,915
$17,148,531
$18,416,320
$19,145,524
$19,953,678
$20,261,337
$20,337,116
$21,569,170
$21,261,154
$19,363,497
$17,247,098
$14,170,540
$17,784,232
Operating Margin %
-5.2%
-2.2%
-5.3%
-4.8%
-6.9%
-7.5%
-7.5%
-6.4%
-17.3%
-21.3%
-26.5%
-40.5%
-38.4%
Medicare %
4.6%
5.3%
4.2%
2.8%
3.7%
3.0%
2.7%
2.4%
2.1%
3.0%
3.2%
2.4%
3.8%
Medicaid %
0.0%
0.0%
31.8%
33.2%
29.4%
32.6%
33.1%
36.4%
34.5%
34.1%
33.6%
41.6%
53.4%
Private %
95.4%
94.7%
64.0%
64.0%
66.9%
64.5%
64.2%
61.2%
63.4%
62.8%
63.2%
55.9%
42.8%
Net Patient Revenue/Day
$216
$228
$231
$243
$249
$253
$270
$287
$297
$317
$327
$366
$429
Cost/Day
$228
$233
$244
$255
$267
$272
$290
$305
$348
$385
$414
$514
$594
Avg Length of Stay
150.5 days
110.8 days
168.3 days
494.6 days
251.6 days
291.0 days
575.9 days
809.3 days
317.7 days
320.6 days
350.6 days
204.1 days
785.1 days
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 09/2024.
For-profit
Operated by a limited liability company.
Net patient revenueNet patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$29.7MFiscal year ending 09/2024
Net patient incomeNet patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$11.4MFiscal year ending 09/2024
For-profit Operated by a limited liability company.
Net patient revenueNet patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$29.7MFiscal year ending 09/2024Rank#8 / 104Net patient revenue — State benchmarkedThis nursing home is ranked 8th out of 104 nursing homes we track in Maryland. Shows this facility's net patient revenue compared to the Maryland average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Net patient revenue — State benchmarkedThis nursing home is ranked 8th out of 104 nursing homes we track in Maryland. Shows this facility's net patient revenue compared to the Maryland average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient incomeNet patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$11.4MFiscal year ending 09/2024
Other incomeMoney the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$157Fiscal year ending 09/2024
Payroll costsStaff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.Rank#13 / 104Payroll costs — State benchmarkedThis nursing home is ranked 13th out of 104 nursing homes we track in Maryland. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Maryland average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Payroll costs — State benchmarkedThis nursing home is ranked 13th out of 104 nursing homes we track in Maryland. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Maryland average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$17.8MFiscal year ending 09/2024
60% of net patient revenue
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.Rank#51 / 104Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 51st out of 104 nursing homes we track in Maryland. Shows payroll as a percentage of net patient revenue versus the Maryland average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 51st out of 104 nursing homes we track in Maryland. Shows payroll as a percentage of net patient revenue versus the Maryland average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costsEverything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$23.3MFiscal year ending 09/2024
Total costsThe home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$41.0MFiscal year ending 09/2024
Certification details
CMS Certification Number:215161
Owner Name:Pruitthealth Veteran Services - Maryland, Inc.
Rural vs. Urban:Urban
County:St. Marys
Type of Control:For-profit — Operated by a limited liability company.
Source: Centers for Medicare & Medicaid Services (CMS) and State data
How we calculate these figures
We use the home's most recent CMS SNF Cost Report — the annual financial statement every Medicare- and Medicaid-certified nursing home is required to file — to show how it earns and spends on resident care.
This includes
Net patient revenue — what the home collects for resident care after contractual allowances, bad debt and discounts.
Payroll — staff salaries plus wage-related benefits. Contract and agency labor is counted separately, under other operating costs.
Net patient income — what's left after the home's total operating expenses.
How we calculate net patient income and payroll %
Net patient income is net patient revenue minus the home's total operating expenses. Payroll % is payroll divided by net patient revenue — the share of each revenue dollar that goes to staff pay.
Net patient revenue vs. other income
Net patient revenue is money earned from resident care only. Anything the home earns outside of care — investments, grants, rentals and other non-operating sources — is reported separately as other income. Other income is not part of net patient revenue, and it is not included in net patient income.
Who this home usually serves
TYPE OF STAY
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (56% of admissions), and a typical private pay stay runs around 1 - 2 years.
Admissions
106 total
Coverage residents most often arrive under.
Medicare22%
Private pay56%
Medicaid23%
Discharges
88 total
Coverage residents most often leave under.
Medicare40%
Private pay36%
Medicaid24%
How we assess these insights
We analyze official CMS data on admissions and discharges to understand the types of residents a nursing home most often serves.
This includes
Medicare, Medicaid, and private-pay admissions and discharges
Number of nights covered by each payment type
Typical length of stay
How length of stay is calculated
Average length of stay comes from the facility's Medicare cost report: total resident days in the year divided by total discharges, across all residents and payment types. Homes that mostly provide long-term care show long averages, because few residents leave in a given year.
Places of interest near Charlotte Hall Veterans Home
0.0 miles from city center Estimated distance in miles from Charlotte Hall's city center to Charlotte Hall Veterans Home's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the MD Dept. of Health (OHCQ), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This TableAL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Maryland average is: 50.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Rank badges are statewide and care-type specific: each nursing home is ranked against every other MD nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Frequently Asked Questions about Charlotte Hall Veterans Home
Is Charlotte Hall Veterans Home in a walkable area?
Charlotte Hall Veterans Home has a walk score of 17. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at Charlotte Hall Veterans Home?
Charlotte Hall Veterans Home's occupancy is 100%.
How long has Charlotte Hall Veterans Home been in business?
Charlotte Hall Veterans Home has been operating for approximately 24 years, based on available licensing and registration records.
Are pets allowed at Charlotte Hall Veterans Home?
No, Charlotte Hall Veterans Home has a no-pet policy.
Does Charlotte Hall Veterans Home operate as a for-profit or non-profit?
Charlotte Hall Veterans Home is registered as a for-profit in MD.
What is the overall rating for Charlotte Hall Veterans Home?
Charlotte Hall Veterans Home received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
How many beds does Charlotte Hall Veterans Home have?
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
260
246 employees · 14 contractors · 140 on an average day 
