(888) 927-9409
Call
(888) 927-9409
Heron Point of Chestertown
Nursing Home, Assisted Living, Home Care, Hospice Care, Memory Care, Palliative Care & Skilled Nursing · Chestertown, MD
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Staff presenting an award to a resident in a common area A man speaking at a podium in a conference room

Heron Point of Chestertown

Nursing Home, Assisted Living, Home Care, Hospice Care, Memory Care, Palliative Care & Skilled Nursing · Chestertown, MD
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
501 E. Campus Avenue, Chestertown, MD 21620 View map
Calculator: See prices in your area
Heron Point of Chestertown accepts Medicare and private pay.
Explore Open Rooms
Heron Point of Chestertown accepts Medicare and private pay.

Overview of Heron Point of Chestertown

Facebook X (Twitter) Instagram LinkedIn

Heron Point of Chestertown in Chestertown, Maryland offers assisted living, home care, hospice care, memory care, palliative care, nursing home care, and skilled nursing. Assisted living helps with daily tasks while a resident keeps their own living space. Memory care provides a secured setting with supervision for someone at risk of wandering, while nursing home care and skilled nursing provide licensed nursing care on site around the clock.

Home care supports a person in their own residence. Hospice care focuses on comfort near the end of life, and palliative care focuses on relieving symptoms related to serious illness. Respite care and temporary rehabilitation provide support while a caregiver recovers or travels, and while a resident is recovering. The range of care types and respite services may suit a family whose care needs could change or whose usual caregiver needs a short stay option.

With 45 beds, Heron Point is a smaller community where staff and residents can get to know each other. Total nurse staffing is 5 hours and 55 minutes per resident each day, representing that amount of nurse staffing time for each resident over a day. A fitness center, outdoor spaces, wellness programs, and rehabilitation therapy give residents access to exercise, outdoor areas, wellness activities, and therapy within the community’s programs. Medicare and private pay are accepted: Medicare can cover short term skilled care after a hospital stay, while private pay means paying directly for care. A Walk Score of 63 out of 100 places the area in the somewhat walkable band, so some errands can be completed on foot. ACTS Retirement Life Communities operates Heron Point of Chestertown.

Facility Direct Line (410) 778-7300
Facebook Instagram LinkedIn

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 56.6% Above MD avg. ▲ 56.6% Above MD avg.MD average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 73.8% Above MD avg. ▲ 73.8% Above MD avg.MD average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 55.2% Above MD avg. ▲ 55.2% Above MD avg.MD average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Maryland averages

Rank #5 / 120Nurse hours — State benchmarked This nursing home is ranked 5th out of 120 nursing homes we track in Maryland for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Maryland average, with a ranking across 120 Maryland facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Total nursing care Info This nursing home is ranked 5th out of 120 nursing homes we track in Maryland for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

5h 55m

52% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
2h 11m
+162% State avg: 50m per day · National avg: 42m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
58m
+8% State avg: 54m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 46m
+29% State avg: 2h 8m per day · National avg: 2h 24m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
5h 8m
+48% State avg: 3h 28m per day · National avg: 3h 31m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
3h 44m
+3589% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
1h 12m
+92% State avg: 37m per day · National avg: 29m per day

All 6 underlying metrics are above the state average

Standout metric: Physical Therapist is +3589% above Maryland average

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 45 Rank #112 / 141Bed count — State benchmarked This nursing home is ranked 112th out of 141 nursing homes we track in Maryland for bed count. Shows this facility's certified or reported bed count compared to other Maryland facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #4 / 41Years in operation — State benchmarked This nursing home is ranked 4th out of 41 nursing homes we track in Maryland for years in operation. Shows how long this facility has been in operation compared to other Maryland facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
39 years
Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #38 / 160Walk Score — State benchmarked This nursing home is ranked 38th out of 160 nursing homes we track in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
63 / 100
Residents per day (avg) Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
2

Source: CMS Provider Information, average daily residents (data as of Aug 2026)

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
157 days

About This Community

Pricing & Financial Information

The below pricing was updated on

Private Room
$94 - $227/Day

License Details

IssuanceMay 1, 1991
CountyKent
CMS Certification Number215235

Ownership & Operating Entity

Owner NameActs Retirement Life Communities
Profit StatusNonprofit

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Short-Term Rehab
Signature Rehabilitation (Short-Term and Outpatient)Rehabilitation therapy uses physical, occupational, and speech therapy to improve mobility, daily function, communication, and recovery after illness, injury, or surgery, during short-term stays or outpatient visits.

Staffing & Medical

1 service
Nurse Practitioner Program

Memory & Specialized Care

1 service
Palliative CareCare focused on relieving pain, symptoms, and stress while supporting quality of life. It can be provided alongside treatment for a serious illness.

Additional Services

3 services
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Utilities IncludedListed as: Utilities (electric, water, cable, internet)
MaintenanceListed as: Maintenance (repairs, lawn service, snow removal)

Additional Policies & Features

Pets not allowed
Continuing Care Retirement Community (CCRC)

Amenities & Lifestyle

Walking Paths
Swimming Pool
800-Foot Boardwalk
Waterfront/Chester River Shoreline
66-Acre Campus
Activities
Outings
  • Water-based recreation (sailing, small watercraft)

Room Accommodations

1 Bedroom Floor plans as listed by the community: Wicomico (625 sq ft) · Chester (716 sq ft) Floor plans: Wicomico, Chester 625–716 sq ft
1 Bedroom + Den Floor plans: Tred Avon 825 sq ft
2 Bedroom Floor plans: Corsica 980 sq ft
Cottage / Villa

Contact Heron Point of Chestertown

CMS Health Inspection History

Inspections Since 2019 · 7 years of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 3

State average 4.4

Last Health inspection on Dec 2025

Total health citations
26 Rank #18 / 122Health citations — State benchmarked This nursing home is ranked 18th out of 122 nursing homes we track in Maryland for health citations. Shows this facility's total health deficiency citations benchmarked to the Maryland State average, with a ranking across all 122 MD facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

State average 52

Citations per inspection
8.67 Rank #36 / 122Citations per inspection — State benchmarked This nursing home is ranked 36th out of 122 nursing homes we track in Maryland for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Maryland mean across 122 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

State average 11.76

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

21 of 26 citations resulted from standard inspections; and 5 of 26 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)
Critical health citations
1
150% worse than State average

State average: 0.4

Serious health citations
0
100% better than State average

State average: 0.5

1 critical citation State average: 0.4
0 serious citations State average: 0.5
25 moderate citations State average: 49.8
0 minor citations State average: 1.3
Citations history (last 7 years)
Nutrition moderate citation Dec 11, 2025
Corrected
Abuse/Neglect moderate citation Feb 23, 2024
Corrected
Abuse/Neglect moderate citation Feb 23, 2024
Corrected
Nursing Services moderate citation Feb 23, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 66
Employees 66
Contractors 0
Staff to resident ratio 3.67 : 1

66 total staff / 18 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).

107% more staff per resident than Maryland average
Maryland average ratio: 1.77 : 1 Maryland average ratio: 1.77 : 1See full Maryland ranking
Avg staff/day 19
Average shift 0.9 hours
89% worse than Maryland average
Maryland average: 8 hours Maryland average shift: 8 hoursSee full Maryland ranking
Total staff hours (quarter) 1,505

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 16 RN Staff are full-time employees. No contractors work on this role. 16
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0.5 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 6 LPN Staff are full-time employees. No contractors work on this role. 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0.6 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 26 CNA Staff are full-time employees. No contractors work on this role. 26
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 0.6 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Respiratory Therapy Technician4044886571%2.8
Certified Nursing Assistant2602632092100%0.6
Physical Therapy Assistant2022436368%3.6
Registered Nurse1601617492100%0.5
Licensed Practical Nurse606908997%0.6
Clinical Nurse Specialist202436571%0.4
Other Dietary Services Staff202346975%0.4
Administrator101266267%0.4
Dietitian101266773%0.4
Mental Health Service Worker101255964%0.4
Nurse Practitioner101235560%0.4
Qualified Social Worker101767%1.1
Occupational Therapy Aide10151112%0.4
Medical Director10111314%0.1
Occupational Therapy Assistant101178%0.1
4 Respiratory Therapy Technician
% of Days 71%
26 Certified Nursing Assistant
% of Days 100%
2 Physical Therapy Assistant
% of Days 68%
16 Registered Nurse
% of Days 100%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Aug 2026)

Total fines on record $15K Rank #91 / 122Federal fines — State benchmarked This nursing home is ranked 91st out of 122 nursing homes we track in Maryland for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Maryland average among facilities with fines, and where it ranks among 122 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
71% lower than Maryland average

Maryland average: $53K

Number of fines on record 1
36% fewer fines than Maryland average

Maryland average: 1.6

Payment denials on record Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Maryland average

Maryland average: 0.1

Fines amount comparison
Fines amount comparison
This facility $15K
Maryland average $53K
Penalty History

Penalties imposed by CMS in the past 3 years.

1 penalty in the past 3 years

Feb 23, 2024 · $15K

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Feb 23, 2024
$15K

Last updated: Aug 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
26% better than Maryland average

Maryland average: 79.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Maryland average

Maryland average: 1.1%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

41% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

59% of new residents, often for short stays.

Typical stay 7 - 8 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)

Total residents 18
Private pay or other
18
100% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2024.

Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.7MFiscal year ending 12/2024
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$3.2MFiscal year ending 12/2024
Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.7MFiscal year ending 12/2024 Rank #44 / 104Net patient revenue — State benchmarked This nursing home is ranked 44th out of 104 nursing homes we track in Maryland. Shows this facility's net patient revenue compared to the Maryland average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$3.2MFiscal year ending 12/2024
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$1.1MFiscal year ending 12/2024
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #46 / 104Payroll costs — State benchmarked This nursing home is ranked 46th out of 104 nursing homes we track in Maryland. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Maryland average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$7.5MFiscal year ending 12/2024 40% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #59 / 104Payroll % of net patient revenue — State benchmarked This nursing home is ranked 59th out of 104 nursing homes we track in Maryland. Shows payroll as a percentage of net patient revenue versus the Maryland average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maryland that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$8.0MFiscal year ending 12/2024
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$15.5MFiscal year ending 12/2024
How we calculate these figures

This home is owned by Acts Retirement Life Communities

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 215235

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (59% of admissions), and a typical private pay stay runs around 7 - 8 months.

Admissions
61 total

Coverage residents most often arrive under.

Medicare 41%
Private pay 59%
Discharges
63 total

Coverage residents most often leave under.

Medicare 38%
Private pay 62%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Heron Point of Chestertown

Address 0.0 miles from city center Info Estimated distance in miles from Chestertown's city center to Heron Point of Chestertown's address, calculated via Google Maps.

Calculate Travel Distance to Heron Point of Chestertown

Add your location

Address

Compare Nursing Homes around the area

Info below is compiled from CMS reports & the MD Dept. of Health (OHCQ), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment. CCRC (Continuing Care Retirement Community): A campus with multiple care levels so residents can age in place without moving.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Maryland average is: 50.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Edenwald Senior Living ★ ★ ★ ★ ★
NH
AL
CCRC
IL
MC
SNF
Towson
94
Facility 94
MD AVG 108
Rank #87 / 141
--
5.61
Facility 5.61
MD AVG 3.88
Rank #9 / 120
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +5%+45%
$0
Facility $0
MD AVG $53.4k
Rank #1 / 122
12
Facility 12
MD AVG 52.0
Rank #2 / 122
4.0
Facility 4.0
MD AVG 11.8
Rank #3 / 122
-34A+
83
Facility 83
MD AVG 45
Rank #6 / 160
Mark Beggs
$31.4MFiscal year ending 12/2024
Facility $31.4MFiscal year ending 12/2024
MD AVG $18.3M
Rank #11 / 104
$17.5MFiscal year ending 12/2024
Facility $17.5MFiscal year ending 12/2024
MD AVG $8.4M
Rank #9 / 104
55.7%Fiscal year ending 12/2024
Facility 55.7%Fiscal year ending 12/2024
MD AVG 50.3%
Rank #23 / 104
215372
Lutheran Village at Miller’s Grant ★ ★ ★ ★ ★
NH
AL
CCRC
IL
SNF
Ellicott City
36
Facility 36
MD AVG 108
Rank #119 / 141
--
5.67
Facility 5.67
MD AVG 3.88
Rank #7 / 120
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ -14%+46%
$0
Facility $0
MD AVG $53.4k
Rank #1 / 122
14
Facility 14
MD AVG 52.0
Rank #5 / 122
7.0
Facility 7.0
MD AVG 11.8
Rank #20 / 122
-13-
19
Facility 19
MD AVG 45
Rank #130 / 160
Geary Milliken
$23.6MFiscal year ending 06/2025
Facility $23.6MFiscal year ending 06/2025
MD AVG $18.3M
Rank #21 / 104
$6.9MFiscal year ending 06/2025
Facility $6.9MFiscal year ending 06/2025
MD AVG $8.4M
Rank #49 / 104
29%Fiscal year ending 06/2025
Facility 29%Fiscal year ending 06/2025
MD AVG 50.3%
Rank #71 / 104
215363
Friends House Retirement Community ★ ★ ★ ★ ★
NH
AL
CCRC
IL
SNF
Sandy Spring
24
Facility 24
MD AVG 108
Rank #124 / 141
--
4.28
Facility 4.28
MD AVG 3.88
Rank #25 / 120
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ☆ -19%+10%
$23.0k
Facility $23.0k
MD AVG $53.4k
Rank #98 / 122
19
Facility 19
MD AVG 52.0
Rank #9 / 122
4.8
Facility 4.8
MD AVG 11.8
Rank #8 / 122
-65-
6
Facility 6
MD AVG 45
Rank #155 / 160
Kendall Anthony
$11.3MFiscal year ending 06/2025
Facility $11.3MFiscal year ending 06/2025
MD AVG $18.3M
Rank #90 / 104
$9.1MFiscal year ending 06/2025
Facility $9.1MFiscal year ending 06/2025
MD AVG $8.4M
Rank #35 / 104
81.2%Fiscal year ending 06/2025
Facility 81.2%Fiscal year ending 06/2025
MD AVG 50.3%
Rank #8 / 104
215211
Heron Point of Chestertown ★ ★ ★ ★ ★
NH
AL
HC
HOS
MC
PC
SNF
Chestertown
45
Facility 45
MD AVG 108
Rank #112 / 141
--
5.91
Facility 5.91
MD AVG 3.88
Rank #5 / 120
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ -+76%+52%
$15.4k
Facility $15.4k
MD AVG $53.4k
Rank #91 / 122
26
Facility 26
MD AVG 52.0
Rank #18 / 122
8.7
Facility 8.7
MD AVG 11.8
Rank #36 / 122
12-
63
Facility 63
MD AVG 45
Rank #38 / 160
Acts Retirement Life Communities
$18.7MFiscal year ending 12/2024
Facility $18.7MFiscal year ending 12/2024
MD AVG $18.3M
Rank #44 / 104
$7.5MFiscal year ending 12/2024
Facility $7.5MFiscal year ending 12/2024
MD AVG $8.4M
Rank #46 / 104
40%Fiscal year ending 12/2024
Facility 40%Fiscal year ending 12/2024
MD AVG 50.3%
Rank #59 / 104
215235
Oak Crest Village ★ ★ ★ ★ ☆
NH
AL
IL
MC
Parkville
183
Facility 183
MD AVG 108
Rank #14 / 141
--
4.76
Facility 4.76
MD AVG 3.88
Rank #18 / 120
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -20%+23%
$49.7k
Facility $49.7k
MD AVG $53.4k
Rank #108 / 122
26
Facility 26
MD AVG 52.0
Rank #18 / 122
8.7
Facility 8.7
MD AVG 11.8
Rank #36 / 122
377A+
86
Facility 86
MD AVG 45
Rank #3 / 160
Vernon Strawhand
$21.3MFiscal year ending 12/2024
Facility $21.3MFiscal year ending 12/2024
MD AVG $18.3M
Rank #37 / 104
$49.3MFiscal year ending 12/2024
Facility $49.3MFiscal year ending 12/2024
MD AVG $8.4M
Rank #2 / 104
231%Fiscal year ending 12/2024
Facility 231%Fiscal year ending 12/2024
MD AVG 50.3%
Rank #5 / 104
215308

Rank badges are statewide and care-type specific: each nursing home is ranked against every other MD nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Nursing Home Explorer

Frequently Asked Questions about Heron Point of Chestertown

Who is the owner of Heron Point of Chestertown?

Heron Point of Chestertown is legally operated by ACTS Retirement Life Communities.

Is Heron Point of Chestertown in a walkable area?

Heron Point of Chestertown has a walk score of 63. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Heron Point of Chestertown?

Heron Point of Chestertown's occupancy is 65.9%.

How long has Heron Point of Chestertown been in business?

Heron Point of Chestertown has been operating for approximately 39 years, based on available licensing and registration records.

Are pets allowed at Heron Point of Chestertown?

No, Heron Point of Chestertown has a no-pet policy.

What is the best email address for Heron Point of Chestertown?

The team at Heron Point of Chestertown can be reached at actsinfo@actslife.org.

Does Heron Point of Chestertown operate as a for-profit or non-profit?

Heron Point of Chestertown is registered as a non-profit in MD.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat