Occupancy rate
59%
In line with Maryland averageMaryland average: 60%
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home
Heron Point of Chestertown
Heron Point of Chestertown is a senior living community located in Chestertown, Maryland. It offers a range of services including assisted living, skilled nursing, memory care, and rehabilitation therapy. The community is designed to provide a supportive and engaging environment for its residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
45
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
58.7%
Residents per day (avg)
2
Occupancy rate
58.7%
Residents per day (avg)
2
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
22 days
Private pay
51% of new residents, often for short stays.
Typical stay
11 - 12 months
Finances and operations
Voluntary non-profit community
Home revenue
$21.4M
Surplus of revenue
$4.2M
Voluntary non-profit community
Home revenue
$21,381,778.00
Surplus of revenue
$4,189,559.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.2M
45-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
38 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Maryland averageOccupied beds
26 / 45
Average residents
104 per day
License details
Facility type
3
Issuance
May 1, 1991
County:
Kent
Additional licensing details
CMS Certification Number:
215235
Ownership & operating entity
Owner name:
ACTS Retirement Life Communities
Profit status:
false
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Dining, Activities & Events, Independent Living, Assisted Living, Skilled Nursing, Memory Care, Rehabilitation Therapy, Respite Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Health Inspection History
Inspections
Total health inspections
3
Maryland average 3.9
Last Health inspection on Feb 2024
Total health citations
31
Maryland average 49.9
Citations per inspection
10.33
Maryland average 12.81
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 31 citations resulted from standard inspections; and 5 of 31 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
100% worse than Maryland averageMaryland average: 0.5
Serious Health citations
0
0
100% better than Maryland averageMaryland average: 0.6
1 critical citation
0 serious citations
28 moderate citations
2 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 23, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 23, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 23, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 23, 2024
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Feb 23, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Feb 23, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 23, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 23, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Maryland The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
Broadmead
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Cockeysville
51
61.4%
-25%
6.82
+81%
0
10
0
36
A+
Patterson, Ann
$39,3M
$15,6M
39.6%
215123
Heron Point of Chestertown
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Chestertown
38
58.7%
-29%
3.44
-9%
1
31
1
2
A+
Forrest, Anne
$20,5M
$6,1M
30%
215235
Assisted Living at Goodwill
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Grantsville
108
97.1%
+18%
4.85
+29%
1
37
2
103
-
Bender, Tim
$17,8M
$7,5M
42%
215250
Charlotte Hall Veterans Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Charlotte Hall
454
53.8%
-35%
4.95
+31%
2
45
9
210
-
Pruitthealth Veteran Services - Maryland, Inc.
$32,9M
$12,0M
36.5%
215161
Arden Courts of Kensington
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Kensington
64
-
-
-
-
0
0
0
-
-
-
-
-
-
-
Places of interest near Heron Point of Chestertown
0.0 miles from city center
501 E. Campus Avenue, Chestertown, MD 21620
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
62
Employees
62
Contractors
0
Staff to resident ratio
2.95:1
63% better than Maryland averageMaryland average ratio: 1.81:1
Avg staff/day
19
Average shift
1.2 hours
85% worse than Maryland averageMaryland average: 8 hours
Total staff hours (quarter)
2,085
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
6
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0.3 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
0.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Respiratory Therapy Technician | 4 | 0 | 4 | 921 | 66 | 73% | 4.8 |
| Physical Therapy Assistant | 3 | 0 | 3 | 313 | 60 | 66% | 4.2 |
| Certified Nursing Assistant | 27 | 0 | 27 | 188 | 91 | 100% | 0.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 109 | 62 | 68% | 1.8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 98 | 61 | 67% | 1.6 |
| Administrator | 1 | 0 | 1 | 98 | 53 | 58% | 1.8 |
| Dietitian | 1 | 0 | 1 | 92 | 63 | 69% | 1.5 |
| Licensed Practical Nurse | 6 | 0 | 6 | 78 | 91 | 100% | 0.3 |
| Registered Nurse | 11 | 0 | 11 | 75 | 91 | 100% | 0.3 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 31 | 58 | 64% | 0.4 |
| Qualified Social Worker | 1 | 0 | 1 | 30 | 15 | 16% | 2 |
| Nurse Practitioner | 1 | 0 | 1 | 20 | 57 | 63% | 0.4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 20 | 13 | 14% | 1.5 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 9 | 6 | 7% | 1.4 |
| Medical Director | 1 | 0 | 1 | 5 | 13 | 14% | 0.4 |
4 Respiratory Therapy Technician
% of Days
73%
3 Physical Therapy Assistant
% of Days
66%
27 Certified Nursing Assistant
% of Days
100%
1 Mental Health Service Worker
% of Days
68%
1 Other Dietary Services Staff
% of Days
67%
1 Administrator
% of Days
58%
1 Dietitian
% of Days
69%
6 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
100%
2 Clinical Nurse Specialist
% of Days
64%
1 Qualified Social Worker
% of Days
16%
1 Nurse Practitioner
% of Days
63%
1 Occupational Therapy Aide
% of Days
14%
1 Occupational Therapy Assistant
% of Days
7%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
21 residents
Residents by payment source
Medicare
2 residents (9.5%)
Private pay or other
19 residents (90.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
32% better than Maryland averageMaryland average: 12.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
44.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
44.0
71% worse than Maryland averageMaryland average: 25.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
35.0%
Percent of long-stay residents whose need for help with daily activities has increased
35.0%
48% worse than Maryland averageMaryland average: 23.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
52.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
52.9%
104% worse than Maryland averageMaryland average: 25.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Maryland averageMaryland average: 2.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
0.0%
Percent of long-stay high risk residents with pressure ulcers
0.0%
100% better than Maryland averageMaryland average: 6.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Maryland averageMaryland average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Maryland averageMaryland average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.2%
Percent of long-stay residents who have depressive symptoms
4.2%
79% better than Maryland averageMaryland average: 20.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Maryland averageMaryland average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than Maryland averageMaryland average: 92.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
27% better than Maryland averageMaryland average: 78.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Maryland averageMaryland average: 1.4%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$15K
75% lower than Maryland averageMaryland average: $61K
Number of fines
1
33% fewer fines than Maryland averageMaryland average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maryland averageMaryland average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$15K
Maryland average
$61K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 23, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 23, 2024
$15K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Heron Point of Chestertown based on CMS SNF Cost Reports.
Occupancy Rate
58.7%
↓ 9.0pp vs 2022
Net Income
$4,189,559
↑ ~$3.4M vs 2022
Total Payroll
$7,394,027
↑ ~$153K vs 2022
Profit Margin
20.4%
↑ 16.5pp vs 2022
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