Total health inspections
4
Ohio average 6.7
Last Health inspection on Aug 2024
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Highbanks Care Center
Nursing Home · Westerville, OH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Highbanks Care Center
Nursing Home · Westerville, OH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Highbanks Care Center accepts Medicare, Medicaid, and private pay.
Overview of Highbanks Care Center
Highbanks Care Center is a reputable 56-bed secured nursing home facility in Westerville, Ohio, known for its exceptional 24/7 skilled nursing care and specialized mental health services. With a focus on providing compassionate care, this assisted living and nursing home community offers a comprehensive range of services, including short-term rehabilitation, long-term care, Hospice, and Respite care.
At Highbanks Care Center, residents benefit from a dedicated team of professionals who deliver top-notch Physical Therapy, Occupational Therapy, and Speech Therapy right on-site. The community’s mental health services cover a wide spectrum, addressing conditions such as dementia, depression, anxiety, sleep disorders, schizophrenia, bipolar disorder, and encephalopathy. Through personalized, person-centered care, they strive to enhance the quality of life and foster independence for each resident they serve. With a commitment to making a positive impact, Highbanks Care Center takes pride in its friendly and professional approach. Every resident is treated with respect, dignity, and individualized attention. By providing exceptional care, one resident at a time, Highbanks Care Center stands as a beacon of support and compassion within the community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 140th out of 166 homes in Ohio.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 140th out of 166 homes in Ohio.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
2h 58m per day
Rank #140 / 166Nurse hours — State benchmarkedThis home is ranked 140th out of 166 homes in Ohio.Shows adjusted nurse hours per resident per day benchmarked to the Ohio average, with a ranking across 166 Ohio SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Ohio avg
-16%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 0m per day |
Capacity and availability
This home is often near full
Occupancy higher than 95% suggests steady demand, but availability may be limited.
Occupancy rate
95%
Rank #12 / 167Occupancy rate — State benchmarkedThis home is ranked 12th out of 167 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its Statewide rank out of 167. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
694 days
Occupancy rate
95%
Rank #12 / 167Occupancy rate — State benchmarkedThis home is ranked 12th out of 167 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its Statewide rank out of 167. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
694 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
13% of new residents, usually for short-term rehab.
Typical stay
12 days
Private pay
65% of new residents, often for short stays.
Typical stay
2 years
Medicaid
23% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$5.8M
Profit
$396.4K
Privately-owned community
Operated by a business corporation.
Home revenue
$5.8M Rank #146 / 167Revenue — State benchmarkedThis home is ranked 146th out of 167 homes in Ohio.Shows this facility's annual revenue compared to the Ohio SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$396.4K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #147 / 167Payroll — State benchmarkedThis home is ranked 147th out of 167 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$3.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #147 / 167Payroll — State benchmarkedThis home is ranked 147th out of 167 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$2.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$5.4M
Walk Score: 57 / 100 Rank #43 / 157Walk Score — State benchmarkedThis home is ranked 43rd out of 157 homes in Ohio.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Accept Medicare
Rehabilitation Services
Respite Care
Doctor on Staff
24-Hour Staffing
In-House Salon
Fine Dining
Outdoor Activities
Wellness Therapies
Specific ProgramsBehavioral Care, Hospice & Palliative Care
Food DescriptionFine dining available with meals enjoyed with friends.
Health Inspection History
Inspections
Total health citations
20
Rank #50 / 167Health citations — State benchmarkedThis home is ranked 50th out of 167 homes in Ohio.Shows this facility's total health deficiency citations benchmarked to the Ohio State average, with a ranking across all 167 OH SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Ohio average 30.9
Citations per inspection
5
Rank #120 / 167Citations per inspection — State benchmarkedThis home is ranked 120th out of 167 homes in Ohio.Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 167 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Ohio average 4.59
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 20 citations resulted from standard inspections; 1 of 20 resulted from complaint investigations; and 2 of 20 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 5 years)
Critical Health citations
0
100% better than Ohio averageOhio average: 0.3
Serious Health citations
0
100% better than Ohio averageOhio average: 0.9
Citations history (last 5 years)
Environmental moderate citation
Aug 28, 2024
Corrected
Pharmacy moderate citation
Aug 28, 2024
Corrected
Quality of Care moderate citation
Aug 28, 2024
Corrected
Quality of Care moderate citation
Aug 28, 2024
Corrected
Financial Assistance for
Nursing Home in Ohio
Highbanks Care Center is located in Westerville, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Staffing Data
Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
Total staff
80
Employees
66
Contractors
14
Staff to resident ratio
1.45:1
32% worse than Ohio average
Avg staff/day
19
Average shift
10.3 hours
27% better than Ohio average
Total staff hours (quarter)
17,830
Nursing staff breakdown
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.6 hoursNo contractors work on this role.
Contractor staffing
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
1.5%
274 contractor hours this quarter
Speech Language Pathologist: 4
Respiratory Therapy Technician: 3
Physical Therapy Aide: 2
Physical Therapy Assistant: 2
Medical Director: 1
Qualified Social Worker: 1
Occupational Therapy Assistant: 1
Staff by category
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 28 | 0 | 28 | 9,410 | 91 | 100% | 11.6 |
| Registered Nurse | 13 | 0 | 13 | 3,267 | 91 | 100% | 12.3 |
| Licensed Practical Nurse | 9 | 0 | 9 | 1,459 | 80 | 88% | 11.3 |
| Dental Services Staff | 1 | 0 | 1 | 518 | 69 | 76% | 7.5 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Aide in Training | 3 | 0 | 3 | 499 | 39 | 43% | 11.3 |
| RN Director of Nursing | 1 | 0 | 1 | 467 | 59 | 65% | 7.9 |
| Dietitian | 1 | 0 | 1 | 466 | 59 | 65% | 7.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 331 | 41 | 45% | 7.3 |
| Other Dietary Services Staff | 1 | 0 | 1 | 296 | 49 | 54% | 6 |
| Nurse Practitioner | 2 | 0 | 2 | 204 | 25 | 27% | 7.8 |
| Occupational Therapy Aide | 3 | 0 | 3 | 125 | 17 | 19% | 7.3 |
| Physical Therapy Assistant | 0 | 2 | 2 | 112 | 46 | 51% | 2.4 |
| Speech Language Pathologist | 0 | 4 | 4 | 53 | 25 | 27% | 2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 44 | 35 | 38% | 1.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 5 | 5% | 4.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 22 | 8 | 9% | 2.8 |
| Medical Director | 0 | 1 | 1 | 18 | 12 | 13% | 1.5 |
| Qualified Activities Professional | 1 | 0 | 1 | 6 | 1 | 1% | 5.8 |
| Qualified Social Worker | 0 | 1 | 1 | 1 | 1 | 1% | 1 |
28 Certified Nursing Assistant
% of Days
100%
13 Registered Nurse
% of Days
100%
9 Licensed Practical Nurse
% of Days
88%
1 Dental Services Staff
% of Days
76%
1 Administrator
% of Days
70%
3 Nurse Aide in Training
% of Days
43%
1 RN Director of Nursing
% of Days
65%
1 Dietitian
% of Days
65%
2 Clinical Nurse Specialist
% of Days
45%
1 Other Dietary Services Staff
% of Days
54%
2 Nurse Practitioner
% of Days
27%
3 Occupational Therapy Aide
% of Days
19%
2 Physical Therapy Assistant
% of Days
51%
4 Speech Language Pathologist
% of Days
27%
3 Respiratory Therapy Technician
% of Days
38%
1 Occupational Therapy Assistant
% of Days
5%
2 Physical Therapy Aide
% of Days
9%
1 Medical Director
% of Days
13%
1 Qualified Activities Professional
% of Days
1%
1 Qualified Social Worker
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
55
Medicaid
53
96.4% of residents
Private pay or other
2
3.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.8
35% better than Ohio averageOhio average: 5.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
26% better than Ohio averageOhio average: 12.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
6.4%
Percent of long-stay residents whose need for help with daily activities has increased
6.4%
6% better than Ohio averageOhio average: 6.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
3.8%
Percent of long-stay residents whose ability to move independently worsened
3.8%
57% better than Ohio averageOhio average: 8.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.9%
18% better than Ohio averageOhio average: 22.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
58% better than Ohio averageOhio average: 3.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.0%
Percent of long-stay high risk residents with pressure ulcers
3.0%
24% better than Ohio averageOhio average: 3.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Ohio averageOhio average: 0.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.5%
Percent of long-stay residents who lose too much weight
4.5%
28% better than Ohio averageOhio average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
72.4%
Percent of long-stay residents who have depressive symptoms
72.4%
201% worse than Ohio averageOhio average: 24.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.9%
Percent of long-stay residents who received an antipsychotic medication
20.9%
147% worse than Ohio averageOhio average: 8.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
38% worse than Ohio averageOhio average: 92.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
In line with Ohio averageOhio average: 94.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
12.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
12.5%
84% worse than Ohio averageOhio average: 78.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around Westerville
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Filter by care type
| Highbanks Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westerville | 56 | 95.0% | +21% | 2.97 | +77% | -16% | $0 | 20 | 5.0 | - | 53 | 57 | Zallaca Romero | $5.8M | $3.0M | 51.5% | 366303 | ||||
| The Landings of Westerville |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westerville | 120 | 89.2% | +13% | 2.89 | +16% | -18% | $0 | 7 | 2.3 | 1 | 111 | 28 | Josie Woosley | $16.3M | $9.4M | 57.3% | 366494 | ||||
| Forest Hills Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westerville | 75 | 95.2% | +21% | 3.48 | -3% | -2% | $0 | 32 | 3.6 | - | 73 | 45 | - | $8.9M | $3.9M | 43.7% | 365980 | ||||
| Columbus Colony For Elderly Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westerville | 110 | 79.9% | +2% | 3.04 | +55% | -14% | $169.6k | 55 | 9.2 | 5 | 73 | 46 | Ohio School For The Deaf Alumni Association | $11.3M | $5.9M | 52.5% | 365421 |
Financial Trends
Historical financial and operational data for Highbanks Care Center based on CMS SNF Cost Reports.
Occupancy Rate
95.0%
↑ 2.6pp vs 2022
Net Income
$396.4K
↑ ~$13.2K vs 2022
Total Payroll
$3.0M
↑ ~$293.5K vs 2022
Profit Margin
6.9%
↓ 0.3pp vs 2022
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Frequently Asked Questions about Highbanks Care Center
Is Highbanks Care Center in a walkable area?
Highbanks Care Center has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the occupancy rate at Highbanks Care Center?
Highbanks Care Center's occupancy is 95.0%.
Are there photos of Highbanks Care Center?
Yes — there are 12 photos of Highbanks Care Center in the photo gallery on this page.
What is the phone number of Highbanks Care Center?
(614) 888-2021 will put you in contact with the team at Highbanks Care Center.
Is Highbanks Care Center Medicare or Medicaid certified?
Yes — Highbanks Care Center is a CMS-certified provider of Medicare and Medicaid.
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