5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Highbanks Care Center is a reputable 56-bed secured nursing home facility in Westerville, Ohio, known for its exceptional 24/7 skilled nursing care and specialized mental health services. With a focus on providing compassionate care, this assisted living and nursing home community offers a comprehensive range of services, including short-term rehabilitation, long-term care, Hospice, and Respite care.
At Highbanks Care Center, residents benefit from a dedicated team of professionals who deliver top-notch Physical Therapy, Occupational Therapy, and Speech Therapy right on-site. The community’s mental health services cover a wide spectrum, addressing conditions such as dementia, depression, anxiety, sleep disorders, schizophrenia, bipolar disorder, and encephalopathy. Through personalized, person-centered care, they strive to enhance the quality of life and foster independence for each resident they serve. With a commitment to making a positive impact, Highbanks Care Center takes pride in its friendly and professional approach. Every resident is treated with respect, dignity, and individualized attention. By providing exceptional care, one resident at a time, Highbanks Care Center stands as a beacon of support and compassion within the community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 177th out of 210 homes in Ohio for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 47m per day | ▲ 23% State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 24m per day | ▼ 58% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 10m per day | ■ Avg State avg: 2h 7m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 8m per day | ▼ 6% State avg: 3h 20m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 86% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 38m per day | ▲ 49% State avg: 25m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
41% fewer staff per resident than Ohio average
19% better than Ohio average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 8 RN Staff are full-time employees. No contractors work on this role.
8
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12 hoursAssists with medical care and medications.
All 4 LPN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12 hoursHelps with daily care and mobility.
All 28 CNA Staff are full-time employees. No contractors work on this role.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
445 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 28 | 0 | 28 | 10,613 | 92 | 100% | 11.4 |
| Registered Nurse | 8 | 0 | 8 | 3,182 | 92 | 100% | 12 |
| Licensed Practical Nurse | 4 | 0 | 4 | 1,528 | 81 | 88% | 12 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Administrator | 2 | 0 | 2 | 492 | 64 | 70% | 7.3 |
| RN Director of Nursing | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 433 | 61 | 66% | 7.1 |
| Dietitian | 1 | 0 | 1 | 400 | 53 | 58% | 7.6 |
| Other Dietary Services Staff | 1 | 0 | 1 | 155 | 22 | 24% | 7 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 141 | 24 | 26% | 5 |
| Physical Therapy Assistant | 0 | 1 | 1 | 132 | 46 | 50% | 2.9 |
| Speech Language Pathologist | 0 | 4 | 4 | 112 | 55 | 60% | 2 |
| Occupational Therapy Aide | 2 | 0 | 2 | 111 | 16 | 17% | 6.5 |
| Qualified Social Worker | 0 | 2 | 2 | 81 | 36 | 39% | 2.2 |
| Physical Therapy Aide | 0 | 2 | 2 | 57 | 20 | 22% | 2.8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 38 | 31 | 34% | 1.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 26 | 4 | 4% | 6.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.8
35% better than Ohio averageOhio average: 5.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.4
26% better than Ohio averageOhio average: 12.7
Percent of long-stay residents whose need for help with daily activities has increased
6.4%
6% better than Ohio averageOhio average: 6.8%
Percent of long-stay residents whose ability to move independently worsened
3.8%
57% better than Ohio averageOhio average: 8.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.9%
18% better than Ohio averageOhio average: 22.0%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
58% better than Ohio averageOhio average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
3.0%
24% better than Ohio averageOhio average: 3.9%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Ohio averageOhio average: 0.5%
Percent of long-stay residents who lose too much weight
4.5%
28% better than Ohio averageOhio average: 6.2%
Percent of long-stay residents who have depressive symptoms
72.4%
201% worse than Ohio averageOhio average: 24.0%
Percent of long-stay residents who received an antipsychotic medication
20.9%
147% worse than Ohio averageOhio average: 8.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
38% worse than Ohio averageOhio average: 92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
In line with Ohio averageOhio average: 94.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
12.5%
84% worse than Ohio averageOhio average: 78.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
13% of new residents, usually for short-term rehab.
65% of new residents, often for short stays.
23% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
55Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Highbanks Care Center from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #186 / 210Payroll — State benchmarkedThis home is ranked 186th out of 210 homes in Ohio. Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #89 / 210Payroll % — State benchmarkedThis home is ranked 89th out of 210 homes in Ohio. Shows payroll as a percentage of revenue versus the Ohio average. Well-run Ohio facilities typically land around 54–64% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Most new residents arrive under private pay (65% of admissions), and a typical private pay stay runs around 2 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| Highbanks Care Center | NH MC PC | Westerville | 56
Facility
56
OH AVG
78
Rank
#202 / 323 |
95.0%
Facility
95.0%
OH AVG
78.7%
Rank
#39 / 211 | +21% | 2.97
Facility
2.97
OH AVG
3.54
Rank
#177 / 210 | +31% | -16% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 211 | 20
Facility
20
OH AVG
30.9
Rank
#65 / 210 | 5.0
Facility
5.0
OH AVG
4.6
Rank
#150 / 210 | - | 53 | - |
57
Facility
57
OH AVG
40
Rank
#177 / 705 | Zallaca Romero | $5.5M
Facility
$5.5M
OH AVG
$10.1M
Rank
#183 / 210 | $2.9M
Facility
$2.9M
OH AVG
$3.9M
Rank
#186 / 210 | 52.8%
Facility
52.8%
OH AVG
40.2%
Rank
#89 / 210 | 366303 | ||||
| The Landings of Westerville | NH NC | Westerville | 120
Facility
120
OH AVG
78
Rank
#49 / 323 |
89.2%
Facility
89.2%
OH AVG
78.7%
Rank
#75 / 211 | +13% | 2.89
Facility
2.89
OH AVG
3.54
Rank
#190 / 210 | +16% | -18% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 211 | 7
Facility
7
OH AVG
30.9
Rank
#16 / 210 | 2.3
Facility
2.3
OH AVG
4.6
Rank
#19 / 210 | 1 | 111 | - |
28
Facility
28
OH AVG
40
Rank
#465 / 705 | Josie Woosley | $18.3M
Facility
$18.3M
OH AVG
$10.1M
Rank
#37 / 210 | $9.1M
Facility
$9.1M
OH AVG
$3.9M
Rank
#23 / 210 | 49.6%
Facility
49.6%
OH AVG
40.2%
Rank
#38 / 210 | 366494 | ||||
| Forest Hills Center | NH MC PC | Westerville | 75
Facility
75
OH AVG
78
Rank
#162 / 323 |
95.2%
Facility
95.2%
OH AVG
78.7%
Rank
#38 / 211 | +21% | 3.48
Facility
3.48
OH AVG
3.54
Rank
#99 / 210 | +17% | -2% | $0
Facility
$0
OH AVG
$74.0k
Rank
#1 / 211 | 32
Facility
32
OH AVG
30.9
Rank
#122 / 210 | 3.6
Facility
3.6
OH AVG
4.6
Rank
#74 / 210 | - | 70 | - |
45
Facility
45
OH AVG
40
Rank
#310 / 705 | - | $8.0M
Facility
$8.0M
OH AVG
$10.1M
Rank
#142 / 210 | $3.6M
Facility
$3.6M
OH AVG
$3.9M
Rank
#163 / 210 | 44.5%
Facility
44.5%
OH AVG
40.2%
Rank
#169 / 210 | 365980 |
Highbanks Care Center is located in Westerville, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Highbanks Care Center has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Highbanks Care Center's occupancy is 95.0%.
Highbanks Care Center is registered as a for-profit.
Yes — there are 13 photos of Highbanks Care Center in the photo gallery on this page.
(614) 888-2021 will put you in contact with the team at Highbanks Care Center.
Yes — Highbanks Care Center is a CMS-certified provider of Medicare and Medicaid.
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