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2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Step into the embrace of Highlands Health and Rehabilitation Center, where compassion and healing intertwine to create a home. As one of the best care nursing homes in Memphis, Tennessee, this haven radiates the reassuring charm of a reliable sanctuary for seniors. From personalized nursing home services to short-term rehabilitation and long-term care options, every resident’s unique journey is met with expert care and heartfelt dedication.
Healthcare professionals and specialists stand ready, ensuring that residents receive the finest attention tailored to their individual needs. While the center’s commitment to top-notch medical care is unwavering, it’s the holistic approach that truly sets it apart. Amidst a library’s tranquility and the vibrant energy of a community garden, residents find inspiration. Nutritious daily meals cater to both taste and health, and the convenience of nursing home services like housekeeping, laundry, and scheduled transportation elevates the living experience. Beyond the essentials, Highlands nurtures a sense of community through a diverse array of nursing home activities, from engaging art sessions and soul-soothing music to social gatherings and pet visits.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 134th out of 172 homes in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 33m per day | ▼ 8% State avg: 35m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 53m per day | ▼ 18% State avg: 1h 5m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 56m per day | ▼ 9% State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 1m per day | ▼ 10% State avg: 3h 21m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 16% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 25m per day | ▲ 9% State avg: 23m per day · National avg: 29m per day |
Higher than the Tennessee average: 71.6%Highlands Health and Rehabilitation Center is legally operated by The Bay at Highlands Health and Rehabili, and administrated by Jason Murphy.
In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
Tennessee average 3.5
Last Health inspection on Oct 2025
Tennessee average 15.4
Tennessee average 4.39
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 24 citations resulted from standard inspections; and 10 of 24 resulted from complaint investigations.
9% better than Tennessee averageTennessee average: 1.1
100% better than Tennessee averageTennessee average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
5% more staff per resident than Tennessee average
10% worse than Tennessee average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 6 RN Staff are full-time employees. No contractors work on this role.
6
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursAssists with medical care and medications.
65 total: 35 full-time employees and 30 contractors.
65
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursHelps with daily care and mobility.
All 119 CNA Staff are full-time employees. No contractors work on this role.
119
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,570 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 119 | 0 | 119 | 27,036 | 92 | 100% | 7.3 |
| Licensed Practical Nurse | 35 | 30 | 65 | 10,322 | 92 | 100% | 7.8 |
| Clinical Nurse Specialist | 25 | 0 | 25 | 5,537 | 92 | 100% | 8.7 |
| Physical Therapist | 18 | 0 | 18 | 5,531 | 92 | 100% | 7.3 |
| RN Director of Nursing | 7 | 0 | 7 | 2,056 | 85 | 92% | 8 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,939 | 87 | 95% | 7.8 |
| Registered Nurse | 6 | 0 | 6 | 1,524 | 91 | 99% | 7.4 |
| Speech Language Pathologist | 3 | 0 | 3 | 1,370 | 80 | 87% | 7.5 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,056 | 87 | 95% | 6.7 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 906 | 77 | 84% | 7.1 |
| Qualified Social Worker | 2 | 0 | 2 | 886 | 71 | 77% | 7 |
| Physical Therapy Assistant | 2 | 0 | 2 | 662 | 66 | 72% | 6.8 |
| Dietitian | 2 | 0 | 2 | 593 | 63 | 68% | 8.3 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 484 | 63 | 68% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 400 | 50 | 54% | 8 |
| Medical Director | 0 | 1 | 1 | 120 | 21 | 23% | 5.7 |
| Qualified Activities Professional | 2 | 0 | 2 | 112 | 16 | 17% | 7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
257% higher than Tennessee averageTennessee average: $86K
15% more fines than Tennessee averageTennessee average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
96% more payment denials than Tennessee averageTennessee average: 0.5
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.8
50% worse than Tennessee averageTennessee average: 10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.8
27% worse than Tennessee averageTennessee average: 19.5
Percent of long-stay residents whose need for help with daily activities has increased
21.4%
34% worse than Tennessee averageTennessee average: 16.0%
Percent of long-stay residents whose ability to move independently worsened
35.1%
62% worse than Tennessee averageTennessee average: 21.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.0%
13% better than Tennessee averageTennessee average: 20.7%
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
79% better than Tennessee averageTennessee average: 3.7%
Percent of long-stay high risk residents with pressure ulcers
8.6%
57% worse than Tennessee averageTennessee average: 5.4%
Percent of long-stay residents with a urinary tract infection
1.6%
24% better than Tennessee averageTennessee average: 2.1%
Percent of long-stay residents who lose too much weight
13.0%
107% worse than Tennessee averageTennessee average: 6.3%
Percent of long-stay residents who have depressive symptoms
17.2%
57% worse than Tennessee averageTennessee average: 11.0%
Percent of long-stay residents who received an antipsychotic medication
14.3%
14% better than Tennessee averageTennessee average: 16.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
14.5%
84% worse than Tennessee averageTennessee average: 89.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
26.0%
72% worse than Tennessee averageTennessee average: 94.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
5.5%
93% worse than Tennessee averageTennessee average: 79.7%
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
82% worse than Tennessee averageTennessee average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
2.5%
97% worse than Tennessee averageTennessee average: 79.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
24% of new residents, usually for short-term rehab.
47% of new residents, often for short stays.
29% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
146Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Highlands Health and Rehabilitation Center from 2011–2023, based on CMS SNF Cost Reports.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #36 / 176Payroll — State benchmarkedThis home is ranked 36th out of 176 homes in Tennessee. Shows total annual staff payroll benchmarked to the Tennessee average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay for extended periods and receive ongoing daily care.
New residents most often arrive under private pay (47% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
6.4 miles from city center
Estimated distance in miles from Memphis's city center to Highlands Health and Rehabilitation Center's address, calculated via Google Maps.
— 1.82 miles to nearest hospital (Passport Health Memphis Travel Clinic)
Add your location
Highlands Health and Rehabilitation Center is located in Memphis, Tennessee.
Here are the financial assistance programs available to residents in Tennessee.
The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.
| Trezevant |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Memphis (Waynoka) | 104
Facility
104
TN AVG
88
Rank
#132 / 426 |
74.1%
Facility
74.1%
TN AVG
73%
Rank
#170 / 303 | +2% | 8.49
Facility
8.49
TN AVG
3.63
Rank
#1 / 172 | +66% | +134% | $0
Facility
$0
TN AVG
$90.9k
Rank
#1 / 177 | 3
Facility
3
TN AVG
15.4
Rank
#9 / 176 | 1.5
Facility
1.5
TN AVG
4.4
Rank
#5 / 176 | - | 11 | A+ |
29
Facility
29
TN AVG
34
Rank
#317 / 553 | Paul Martin | $43.8M
Facility
$43.8M
TN AVG
$11.5M
Rank
#2 / 176 | $19.0M
Facility
$19.0M
TN AVG
$4.6M
Rank
#2 / 176 | 43.4%
Facility
43.4%
TN AVG
41%
Rank
#92 / 176 | 445133 | ||||
| Allenbrooke Nursing & Rehab Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NC Nursing Care | Memphis | 180
Facility
180
TN AVG
88
Rank
#16 / 426 |
89.6%
Facility
89.6%
TN AVG
73%
Rank
#61 / 303 | +23% | 3.53
Facility
3.53
TN AVG
3.63
Rank
#69 / 172 | -15% | -3% | $8.3k
Facility
$8.3k
TN AVG
$90.9k
Rank
#1 / 177 | 8
Facility
8
TN AVG
15.4
Rank
#39 / 176 | 4.0
Facility
4.0
TN AVG
4.4
Rank
#71 / 176 | 1 | 153 | A+ |
48
Facility
48
TN AVG
34
Rank
#159 / 553 | Richie Anderson | $19.5M
Facility
$19.5M
TN AVG
$11.5M
Rank
#31 / 176 | $13.3M
Facility
$13.3M
TN AVG
$4.6M
Rank
#11 / 176 | 67.9%
Facility
67.9%
TN AVG
41%
Rank
#5 / 176 | 445485 | ||||
| Highlands Health and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
PC Palliative Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Memphis (University) | 120
Facility
120
TN AVG
88
Rank
#81 / 426 |
86.7%
Facility
86.7%
TN AVG
73%
Rank
#154 / 303 | +19% | 3.09
Facility
3.09
TN AVG
3.63
Rank
#134 / 172 | -75% | -15% | $0
Facility
$0
TN AVG
$90.9k
Rank
#173 / 177 | 24
Facility
24
TN AVG
15.4
Rank
#144 / 176 | 4.0
Facility
4.0
TN AVG
4.4
Rank
#71 / 176 | 1 | 152 | - |
67
Facility
67
TN AVG
34
Rank
#42 / 553 | The Bay At Highlands Holdco LLC | $16.8M
Facility
$16.8M
TN AVG
$11.5M
Rank
#48 / 176 | $9.1M
Facility
$9.1M
TN AVG
$4.6M
Rank
#36 / 176 | 54.3%
Facility
54.3%
TN AVG
41%
Rank
#29 / 176 | 445165 | ||||
| Graceland Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Memphis (Whitehaven) | 60
Facility
60
TN AVG
88
Rank
#289 / 426 |
100.0%
Facility
100.0%
TN AVG
73%
Rank
#1 / 303 | +37% | 2.63
Facility
2.63
TN AVG
3.63
Rank
#168 / 172 | -53% | -28% | $342.6k
Facility
$342.6k
TN AVG
$90.9k
Rank
#176 / 177 | 43
Facility
43
TN AVG
15.4
Rank
#175 / 176 | 8.6
Facility
8.6
TN AVG
4.4
Rank
#170 / 176 | 20 | 173 | A+ |
64
Facility
64
TN AVG
34
Rank
#50 / 553 | Graceland Nursing Operator, LLC | $23.3M
Facility
$23.3M
TN AVG
$11.5M
Rank
#19 / 176 | $9.1M
Facility
$9.1M
TN AVG
$4.6M
Rank
#35 / 176 | 39.2%
Facility
39.2%
TN AVG
41%
Rank
#123 / 176 | 445331 | ||||
| Majestic Gardens at Memphis Rehabilitation and Skilled Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NC Nursing Care | Memphis (Midtown) | 50
Facility
50
TN AVG
88
Rank
#341 / 426 |
100.0%
Facility
100.0%
TN AVG
73%
Rank
#1 / 303 | +37% | 3.62
Facility
3.62
TN AVG
3.63
Rank
#61 / 172 | -29% | 0% | $810.4k
Facility
$810.4k
TN AVG
$90.9k
Rank
#177 / 177 | 41
Facility
41
TN AVG
15.4
Rank
#174 / 176 | 6.8
Facility
6.8
TN AVG
4.4
Rank
#154 / 176 | 7 | 148 | A+ |
80
Facility
80
TN AVG
34
Rank
#7 / 553 | Cnh Memphis Holdings LLC | $17.1M
Facility
$17.1M
TN AVG
$11.5M
Rank
#43 / 176 | $9.6M
Facility
$9.6M
TN AVG
$4.6M
Rank
#30 / 176 | 56.3%
Facility
56.3%
TN AVG
41%
Rank
#23 / 176 | 445150 |
Highlands Health and Rehabilitation Center is in the University neighborhood of Memphis.
The legal owner and operator of Highlands Health and Rehabilitation Center is The Bay at Highlands Health and Rehabili.
Highlands Health and Rehabilitation Center has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to TN state health department records, Highlands Health and Rehabilitation Center's license number is 00000257.
According to TN state health department records, Highlands Health and Rehabilitation Center's license expires on June 5, 2026.
Highlands Health and Rehabilitation Center's occupancy is 87%.
Jason Murphy is the administrator of Highlands Health and Rehabilitation Center.
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