Highlands Health and Rehabilitation Center
Highlands Health and Rehabilitation Center
Highlands Health and Rehabilitation Center is a Nursing Home in Tennessee
Highlands Health and Rehabilitation… is a Nursing Home in Tennessee
Overview of Highlands Health and Rehabilitation Center
Step into the embrace of Highlands Health and Rehabilitation Center, where compassion and healing intertwine to create a home. As one of the best care nursing homes in Memphis, Tennessee, this haven radiates the reassuring charm of a reliable sanctuary for seniors. From personalized nursing home services to short-term rehabilitation and long-term care options, every resident’s unique journey is met with expert care and heartfelt dedication.
Healthcare professionals and specialists stand ready, ensuring that residents receive the finest attention tailored to their individual needs. While the center’s commitment to top-notch medical care is unwavering, it’s the holistic approach that truly sets it apart. Amidst a library’s tranquility and the vibrant energy of a community garden, residents find inspiration. Nutritious daily meals cater to both taste and health, and the convenience of nursing home services like housekeeping, laundry, and scheduled transportation elevates the living experience. Beyond the essentials, Highlands nurtures a sense of community through a diverse array of nursing home activities, from engaging art sessions and soul-soothing music to social gatherings and pet visits.
Home Information
HIGHLANDS HEALTH AND REHABILITATION CENTER
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Occupancy levels track close to the statewide midpoint, indicating balanced availability. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents tend to stay here longer than similar facilities across the state.
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Home revenue lands near the state median, signaling steady but not standout inflows. Payroll outlays align with state averages, keeping staffing resources on par with peers. Total income exceeds the majority of state facilities, highlighting strong profitability.
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Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights trail most peers, signaling limited market-rate volume.
OccupancyBeds
180
Occupancy
79.4%
Total Bed Days Available
38520
Avg. Length of Stay
154 days
Avg. Residents per Day
152
FinanceHome Revenue
$8,976,876.00
Payroll Costs
$3,042,804.00
Profit
$62,938.00
Total Costs
$1,182,802.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
33.9%
House Specifics:CCN
445165
Owner Name
THE BAY AT HIGHLANDS HOLDCO LLC
Rural vs. Urban
Urban
County
Shelby
Type of Control
Voluntary Nonprofit — Church
OperationsTotal Admissions
210
Total Discharges
203
% Medicaid Admissions
1%
% Medicare Admissions
31%
% Private Pay Admissions
67%
% Medicaid Discharges
1%
% Medicare Discharges
25%
% Private Pay Discharges
74%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
2 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
2 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
2 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
Quality Measures rating based on clinical outcomes for residents.
3 / 5
Nurse Hours / Resident / Day
Adjusted total nurse staffing hours per resident per day.
Adjusted total nurse staffing hours per resident per day.
3.09 hrs
Number of Fines
2
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
26568
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
2128
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
2561
180-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 67 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Community Stability & Environment
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Licensed Since
Date when the facility's license was first issued by Tennessee
January 7, 1992
Safety, Compliance & Inspections Overview
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Total Violations
Total number of regulatory violations on record.
3 violations Violations are confirmed instances where the facility did not meet regulatory requirements and required correction.
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Violation Status
Indicates this facility has regulatory violations on record.
Has Violations
Violations on Record
Facility & Licensing Details
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Facility Type
Indicates the state-regulated license category used in Tennessee (e.g., Residential Care Facility for the Elderly).
Nursing Home
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal in Tennessee.
Licensed
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Licensee / Operator
Entity or organization legally responsible for managing this facility under Tennessee regulations.
The Bay at Highlands Health and Rehabili
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License Number
State-issued license number for this facility.
00000257
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License Expires
Date when the current license expires and must be renewed.
June 5, 2026
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Administrator
Name of the facility administrator.
Jason Murphy
Places of interest near Highlands Health and Rehabilitation Center
3549 Norriswood Ave. Memphis, TN 38111
3549 Norriswood Ave. Memphis, TN 38111
Email:
[email protected]
Phone:
(206) 902-6028
Email:[email protected]
Phone:(206) 902-6028
Calculate Travel Distance to Highlands Health and Rehabilitation Center
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Join Our Online
Senior Community!
Connect, laugh, and explore — all from the comfort of your home.
Daily Trivia Games
Test your knowledge, have fun, and win friendly bragging rights.
Shared Hobbies & Projects
Team up with others who love gardening, crafts, photography, and writing.
Birthday Celebrations
We honor our members with live shoutouts, music, and cheerful messages.
Story Circles
Share your life stories, lessons, and laughter with friends who truly listen.
Memory Match Mondays
Boost your brain with fun, interactive memory games.
Travel Time Machine
Take virtual tours through Rome, Paris, or America's most beautiful national parks.
Magic Nights
Enjoy weekly live magic shows that surprise and delight.
Pen Pal Connections
Make new friends across the country through letters, stories, and shared memories.
Golden Hour Music Sessions
Sing along to timeless favorites with live performers and themed playlists.
Garden & Nature Club
Watch live garden tours, swap growing tips, and share photos of your blooms.
Gentle Movement & Meditation
Stretch, breathe, and feel good with calming live sessions.
Tech Help Tuesdays
Get hands-on guidance for Zoom, email, or smartphones — no judgment, no stress.
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Comparison Chart
Compare Nursing Homes around Memphis
Highlands Health and Rehabilitation Center
AL
For seniors needing help with daily tasks but not full-time nursing.
TN 38111
180
No
-
67
THE BAY AT HIGHLANDS HOLDCO LLC
79.4%
$8,976,876.00
$3,042,804.00
33.9%
151.50
2/5
3.0868
2/5
2/5
3/5
2
AHC Bright Glade
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Memphis
77
No
-
64
SMITH, WILLIAM
83.6%
$9,186,074.00
$2,632,369.00
28.7%
57.00
1/5
3.6638
1/5
2/5
2/5
2
Allenbrooke Nursing & Rehab Center
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Memphis
180
No
A+
48
ANDERSON, RICHIE
90.1%
$17,877,099.00
$7,868,083.00
44%
164.20
3/5
3.5298
3/5
2/5
4/5
-
Majestic Gardens at Memphis Rehabilitation and Skilled Nursing Center
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Memphis
169
No
A+
80
CNH MEMPHIS HOLDINGS LLC
74.3%
$13,575,233.00
$5,181,337.00
38.2%
146.00
1/5
3.6165
1/5
1/5
2/5
12
Midtown Center for Health and Rehabilitation
AL
For seniors needing help with daily tasks but not full-time nursing.
IL
For self-sufficient seniors seeking community and minimal assistance.
MC
Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
24/7 care needed
Memphis
180
No
-
76
CLEARVIEW TN SNF HOLDCO LLC
95.8%
$19,102,239.00
$4,823,048.00
25.2%
154.50
-
3.5355
-
-
-
2
Claim What’s Yours: Financial Aid for Tennessee Seniors
Program
State Program Name
Eligibility
Benefits
CHOICES Program
TN Medicaid CHOICES
Official government program page
- General: Age 65+ or disabled, Tennessee resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- TN Specifics: Managed care model; high rural demand.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Tennessee Options for Community Living
TN Options
Official government program page
- General: Age 60+, Tennessee resident, at risk of nursing home.
- Income Limits: ~$2,000/month (individual, varies).
- Asset Limits: $5,000 (individual).
- TN Specifics: Limited funding; rural/urban balance.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Medicare Savings Program (MSP)
Tennessee Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, TN resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- TN Specifics: Three tiers; includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Tennessee LIHEAP
- General: Age 60+ prioritized, TN resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- TN Specifics: Covers gas, electric, propane; emergency aid available.
- Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Tennessee Family Caregiver Support Program
Official government program page
- General: Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed; need-based.
- TN Specifics: Includes grandparent caregivers; high rural demand.
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
Tennessee SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, TN resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- TN Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Tennessee VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, TN resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- TN Specifics: High veteran population; supports rural/urban care needs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Elderly Nutrition Program
Tennessee Elderly Nutrition Program
Official government program page
- General: Age 60+, TN resident; no income limit but prioritizes low-income.
- Income Limits (2025): None; donations encouraged.
- Asset Limits: Not assessed.
- TN Specifics: Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.
- Services: Congregate meals ($5-$7/meal value) at senior centers, home-delivered meals ($5-$7/meal).
Property Tax Relief Program
Tennessee Property Tax Relief Program
Official government program page
- General: Age 65+, TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
- Income Limits (2025): ~$45,000/year (household, excludes half of Social Security).
- Asset Limits: Not assessed; income-focused.
- TN Specifics: Rebates up to $1,000; serves ~100,000 annually.
- Services: Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000).
Claim What’s Yours Financial Aid for Tennessee Seniors
TN Medicaid CHOICES
CHOICES Program
Requirements:
- General:Age 65+ or disabled, Tennessee resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- TN Specifics:Managed care model; high rural demand.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
TN Options
Tennessee Options for Community Living
Requirements:
- General:Age 60+, Tennessee resident, at risk of nursing home.
- Income Limits:~$2,000/month (individual, varies).
- Asset Limits:$5,000 (individual).
- TN Specifics:Limited funding; rural/urban balance.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Tennessee Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, TN resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- TN Specifics:Three tiers; includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Tennessee LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, TN resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- TN Specifics:Covers gas, electric, propane; emergency aid available.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Tennessee Family Caregiver Support Program
Family Caregiver Support Program (FCSP)
Requirements:
- General:Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed; need-based.
- TN Specifics:Includes grandparent caregivers; high rural demand.
Benefits without Contact:
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Tennessee SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, TN resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified; income-focused.
- TN Specifics:Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Tennessee VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, TN resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- TN Specifics:High veteran population; supports rural/urban care needs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Tennessee Elderly Nutrition Program
Elderly Nutrition Program
Requirements:
- General:Age 60+, TN resident; no income limit but prioritizes low-income.
- Income Limits (2025):None; donations encouraged.
- Asset Limits:Not assessed.
- TN Specifics:Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.
Benefits without Contact:
- Services: Congregate meals ($5-$7/meal value) at senior centers, home-delivered meals ($5-$7/meal).
Tennessee Property Tax Relief Program
Property Tax Relief Program
Requirements:
- General:Age 65+, TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
- Income Limits (2025):~$45,000/year (household, excludes half of Social Security).
- Asset Limits:Not assessed; income-focused.
- TN Specifics:Rebates up to $1,000; serves ~100,000 annually.
Benefits without Contact:
- Services: Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000).
Contact Us
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