Highlands Health and Rehabilitation Center

Nursing Home, Hospice Care, Memory Care, Palliative Care & Respite Care · Memphis, TN

CMS overall rating

Highlands Health and Rehabilitation Center

Q: What neighborhood is Highlands Health and Rehabilitation Center in?

Highlands Health and Rehabilitation Center is in the University neighborhood of Memphis.

Q: Who is the owner of Highlands Health and Rehabilitation Center?

The legal owner and operator of Highlands Health and Rehabilitation Center is The Bay at Highlands Health and Rehabili.

Q: Is Highlands Health and Rehabilitation Center in a walkable area?

Highlands Health and Rehabilitation Center has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Q: What is the license number of Highlands Health and Rehabilitation Center?

According to TN state health department records, Highlands Health and Rehabilitation Center's license number is 00000257.

Q: When does Highlands Health and Rehabilitation Center's license expire?

According to TN state health department records, Highlands Health and Rehabilitation Center's license expires on June 5, 2026.

Q: What is the occupancy rate at Highlands Health and Rehabilitation Center?

Highlands Health and Rehabilitation Center's occupancy is 87%.

Q: Who is the administrator of Highlands Health and Rehabilitation Center?

Jason Murphy is the administrator of Highlands Health and Rehabilitation Center.

Nursing Home, Hospice Care, Memory Care, Palliative Care & Respite Care · Memphis, TN

CMS overall rating

3549 Norriswood Ave, Memphis, TN 38111 View map

Calculator: See prices in your area

Highlands Health and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Highlands Health and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Overview of Highlands Health and Rehabilitation Center

Step into the embrace of Highlands Health and Rehabilitation Center, where compassion and healing intertwine to create a home. As one of the best care nursing homes in Memphis, Tennessee, this haven radiates the reassuring charm of a reliable sanctuary for seniors. From personalized nursing home services to short-term rehabilitation and long-term care options, every resident’s unique journey is met with expert care and heartfelt dedication.
Healthcare professionals and specialists stand ready, ensuring that residents receive the finest attention tailored to their individual needs. While the center’s commitment to top-notch medical care is unwavering, it’s the holistic approach that truly sets it apart. Amidst a library’s tranquility and the vibrant energy of a community garden, residents find inspiration. Nutritious daily meals cater to both taste and health, and the convenience of nursing home services like housekeeping, laundry, and scheduled transportation elevates the living experience. Beyond the essentials, Highlands nurtures a sense of community through a diverse array of nursing home activities, from engaging art sessions and soul-soothing music to social gatherings and pet visits.

(901) 325-7820 info@highlands-healthcenter.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Tennessee state averages

Total nursing care / resident

3h 5m per day

This facility Tennessee avg (3h 38m per day)

vs Tennessee avg

-15%

5 of 6 metrics below state avg

Standout metric Weekend RN is +9% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	33m per day	▼ 8% State avg: 35m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	53m per day	▼ 18% State avg: 1h 5m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 56m per day	▼ 9% State avg: 2h 8m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 1m per day	▼ 10% State avg: 3h 21m per day · National avg: 3h 27m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 16% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	25m per day	▲ 9% State avg: 23m per day · National avg: 29m per day

Capacity and availability

175 days

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

34 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 67 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

87%

Higher than the Tennessee average: 71.6%

Occupied beds

104 / 120

Average occupied beds in Tennessee homes 82 beds

Facility TypeNursing Home

StatusLicensed

IssuanceJanuary 7, 1992

ExpirationJune 5, 2026 Expired

CountyHamilton

License Number00000257

Highlands Health and Rehabilitation Center is legally operated by The Bay at Highlands Health and Rehabili, and administered by Jason Murphy.

Rehabilitation Services

Respite Care

Short-Term Rehab

Cable Television

Wireless Internet

Library

Courtyard

Community Garden

Family Visitation Room

Housekeeping And Laundry Service

Barber/Beauty Salon

Scheduled Transportation

Short-Term Respite Stays

Spiritual Services

Specific ProgramsOutpatient Therapy

Food DescriptionThree delicious and nutritious meals daily.

Show Inspection Reports

Residents information

Stay stats

384 days

100

Discharges

To hospital 1
To Private Residence or Home 7

Demographics

GENDER

Female Residents 74%
Male Residents 26%

AGE DISTRIBUTION

Under 60 1%
60-64 3%
65-69 6%
70-74 10%
75-79 16%
80-84 21%
85-89 22%
90 or more 21%

ETHNICITY

Black Residents 6%
White Residents 90%
Total Other Race Residents 4%

Inspections since 2018

Total health inspections 6

Tennessee average 3.5

Last Health inspection on Oct 2025

Total health citations

Tennessee average 15.4

Citations per inspection

Tennessee average 4.39

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

14 of 24 citations resulted from standard inspections; and 10 of 24 resulted from complaint investigations.

Breakdown of citation severity (last 8 years)

Critical health citations

9% better than Tennessee average

Tennessee average: 1.1

Serious health citations

100% better than Tennessee average

Tennessee average: 0.6

1 critical citation Tennessee average: 1.1

0 serious citations Tennessee average: 0.6

23 moderate citations Tennessee average: 13.7

0 minor citations Tennessee average: 0.1

Citations history (last 8 years)

Infection Control moderate citation Oct 14, 2025

Corrected

Nursing Services moderate citation May 05, 2023

Corrected

Nursing Services moderate citation May 05, 2023

Corrected

Quality of Care critical citation May 05, 2023

Corrected

Total staff 267

Employees 235

Contractors 32

Staff to resident ratio 1.83 : 1

5% more staff per resident than Tennessee average

Avg staff/day 90

Average shift 7.5 hours

10% worse than Tennessee average

Total staff hours (quarter) 62,069

Nursing staff breakdown

7.4 hours

7.8 hours

119

7.3 hours

Contractor staffing

1,570 contractor hours this quarter

Licensed Practical Nurse: 30 Occupational Therapy Aide: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	119	0	119	27,036	92	100%	7.3
Licensed Practical Nurse	35	30	65	10,322	92	100%	7.8
Clinical Nurse Specialist	25	0	25	5,537	92	100%	8.7
Physical Therapist	18	0	18	5,531	92	100%	7.3
RN Director of Nursing	7	0	7	2,056	85	92%	8
Physical Therapy Aide	5	0	5	1,939	87	95%	7.8
Registered Nurse	6	0	6	1,524	91	99%	7.4
Speech Language Pathologist	3	0	3	1,370	80	87%	7.5
Other Dietary Services Staff	3	0	3	1,056	87	95%	6.7
Respiratory Therapy Technician	2	0	2	906	77	84%	7.1
Qualified Social Worker	2	0	2	886	71	77%	7
Physical Therapy Assistant	2	0	2	662	66	72%	6.8
Dietitian	2	0	2	593	63	68%	8.3
Administrator	1	0	1	528	66	72%	8
Nurse Practitioner	1	0	1	528	66	72%	8
Occupational Therapy Aide	0	1	1	484	63	68%	7.7
Dental Services Staff	1	0	1	480	64	70%	7.5
Mental Health Service Worker	1	0	1	400	50	54%	8
Medical Director	0	1	1	120	21	23%	5.7
Qualified Activities Professional	2	0	2	112	16	17%	7

119 Certified Nursing Assistant

% of Days 100%

65 Licensed Practical Nurse

% of Days 100%

25 Clinical Nurse Specialist

% of Days 100%

18 Physical Therapist

% of Days 100%

7 RN Director of Nursing

% of Days 92%

5 Physical Therapy Aide

% of Days 95%

6 Registered Nurse

% of Days 99%

3 Speech Language Pathologist

% of Days 87%

3 Other Dietary Services Staff

% of Days 95%

2 Respiratory Therapy Technician

% of Days 84%

2 Qualified Social Worker

% of Days 77%

2 Physical Therapy Assistant

% of Days 72%

2 Dietitian

% of Days 68%

1 Administrator

% of Days 72%

1 Nurse Practitioner

% of Days 72%

1 Occupational Therapy Aide

% of Days 68%

1 Dental Services Staff

% of Days 70%

1 Mental Health Service Worker

% of Days 54%

1 Medical Director

% of Days 23%

2 Qualified Activities Professional

% of Days 17%

View All Staffing Data in Memphis

Total fines amount $309K

257% higher than Tennessee average

Tennessee average: $86K

Number of fines 2

15% more fines than Tennessee average

Tennessee average: 1.7

Payment Denials 1

96% more payment denials than Tennessee average

Tennessee average: 0.5

Fines amount comparison

This facility $309K

Tennessee average $86K

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 15.8

50% worse than Tennessee average

Tennessee average: 10.5

Functional decline score 24.8

27% worse than Tennessee average

Tennessee average: 19.5

Long-stay resident measures

Need for Help with Daily Activities Increased 21.4%

34% worse than Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened 35.1%

62% worse than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence 18.0%

13% better than Tennessee average

Tennessee average: 20.7%

Falls with Major Injury 0.8%

79% better than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers 8.6%

57% worse than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection 1.6%

24% better than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight 13.0%

107% worse than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms 17.2%

57% worse than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use 14.3%

14% better than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine 14.5%

84% worse than Tennessee average

Tennessee average: 89.9%

Influenza Vaccine 26.0%

72% worse than Tennessee average

Tennessee average: 94.5%

Short-stay resident measures

Pneumococcal Vaccine 5.5%

93% worse than Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase 3.1%

82% worse than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine 2.5%

97% worse than Tennessee average

Tennessee average: 79.8%

Breakdown by payment type

Medicare

24% of new residents, usually for short-term rehab.

Typical stay 2 - 3 months

Private pay

47% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

29% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Total residents 146

Medicare

7.5% of residents

Medicaid

119

81.5% of residents

Private pay or other

11% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Highlands Health and Rehabilitation Center from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 114.4% ↑ 33.2pp vs 2022

Net Patient Income -$1.1M ↓ ~$672.6K vs 2022

Payroll Costs $5.9M ↑ ~$2.3M vs 2022

Operating Margin -7.6% ↓ 2.1pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	29.2%	91.4%	87.6%	83.7%	81.2%	76.3%	75.5%	82.5%	81.9%	72.2%	72.2%	81.1%	114.4%
Beds	180	180	180	180	180	180	180	180	180	180	180	180	120
Net Income	$1,095,093	$763,446	$384,235	$138,833	$272,321	-$250,893	-$869,094	$698,832	$492,317	$2,311,174	$487,330	$62,938	-$109,271
Gross Revenue	$15,051,555	$14,570,768	$13,182,266	$13,746,969	$13,824,881	$12,296,276	$8,549,846	$15,554,127	$14,745,774	$15,386,916	$14,136,724	$8,976,876	$15,795,710
Operating Expenses	$14,444,950	$13,284,654	$12,091,760	$12,922,473	$13,223,675	$12,817,242	$8,567,446	$11,910,801	$11,177,238	$11,825,088	$12,858,943	$8,383,408	$15,708,016
Net Patient Income	$1,091,563	$263,089	$256,526	$138,552	$272,321	-$255,413	-$870,709	$514,704	$486,617	$956,565	-$1,323,052	-$442,488	-$1,115,047
Net Patient Revenue	$15,536,513	$13,547,743	$12,348,286	$13,061,025	$13,495,996	$12,561,829	$7,696,737	$12,425,505	$11,663,855	$12,781,653	$11,535,891	$7,940,920	$14,592,969
Payroll Costs	$5,102,981	$4,910,793	$4,742,517	$4,800,052	$4,712,499	$5,070,539	$4,640,675	$7,416,041	$5,959,108	$5,674,651	$6,022,763	$3,556,051	$5,874,142
Operating Margin %	7.0%	1.9%	2.1%	1.1%	2.0%	-2.0%	-11.3%	4.1%	4.2%	7.5%	-11.5%	-5.6%	-7.6%
Medicare %	49.7%	12.3%	14.2%	15.3%	16.1%	13.6%	12.1%	10.5%	11.4%	12.5%	9.8%	6.8%	9.2%
Medicaid %	0.0%	72.6%	71.0%	63.6%	61.1%	63.4%	74.9%	76.4%	75.0%	74.5%	80.8%	85.0%	81.6%
Private %	50.3%	15.1%	14.9%	21.1%	22.8%	23.0%	12.9%	13.2%	13.5%	13.0%	9.4%	8.2%	9.2%
Net Patient Revenue/Day	$811	$225	$215	$237	$253	$250	$206	$229	$242	$269	$243	$254	$291
Cost/Day	$754	$221	$210	$235	$248	$255	$229	$220	$232	$248	$271	$268	$314
Avg Length of Stay	104.7 days	293.8 days	296.6 days	171.4 days	113.5 days	129.8 days	117.5 days	167.4 days	144.8 days	137.5 days	169.4 days	154.0 days	175.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$14.6M

Net patient income

-$1.1M

Voluntary non-profit community Operated by a church.

Net patient revenue

$14.6M

Net patient income

-$1.1M

Other income

$1.0M

Payroll costs

$5.9M 40.3% of net patient revenue

Other operating costs

$9.8M

Total costs

$15.7M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under private pay (47% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 24%

Private pay 47%

Medicaid 29%

Coverage residents most often leave under.

Medicare 17%

Private pay 43%

Medicaid 40%

6.4 miles from city center Estimated distance in miles from Memphis's city center to Highlands Health and Rehabilitation Center's address, calculated via Google Maps.

Quick search

Calculate Travel Distance to Highlands Health and Rehabilitation Center

Add your location

Compare Nursing Homes around Memphis

The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.

5 facilities compared · CMS & TN Dept. of Health data


Trezevant	NH AL IL MC	Memphis (Waynoka)	104 Facility 104 TN AVG 88 Rank #132 / 426	74.1% Facility 74.1% TN AVG 73% Rank #178 / 319	+2%	8.49 Facility 8.49 TN AVG 3.63 Rank #1 / 192	+66%	+134%	$0 Facility $0 TN AVG $90.9k Rank #1 / 198	3 Facility 3 TN AVG 15.4 Rank #11 / 196	1.5 Facility 1.5 TN AVG 4.4 Rank #6 / 196	-	11	A+	29 Facility 29 TN AVG 34 Rank #317 / 553	Paul Martin	$11.8M Facility $11.8M TN AVG $11.5M Rank #2 / 196	$17.3M Facility $17.3M TN AVG $4.6M Rank #2 / 196	146.9% Facility 146.9% TN AVG 41% Rank #100 / 196	445133
Allenbrooke Nursing & Rehab Center	NH NC	Memphis	180 Facility 180 TN AVG 88 Rank #16 / 426	89.6% Facility 89.6% TN AVG 73% Rank #63 / 319	+23%	3.53 Facility 3.53 TN AVG 3.63 Rank #79 / 192	-15%	-3%	$8.3k Facility $8.3k TN AVG $90.9k Rank #134 / 198	8 Facility 8 TN AVG 15.4 Rank #43 / 196	4.0 Facility 4.0 TN AVG 4.4 Rank #82 / 196	1	153	A+	48 Facility 48 TN AVG 34 Rank #159 / 553	Richie Anderson	$17.5M Facility $17.5M TN AVG $11.5M Rank #32 / 196	$11.5M Facility $11.5M TN AVG $4.6M Rank #11 / 196	65.5% Facility 65.5% TN AVG 41% Rank #5 / 196	445485
Highlands Health and Rehabilitation Center	NH HC MC PC RC	Memphis (University)	120 Facility 120 TN AVG 88 Rank #81 / 426	86.7% Facility 86.7% TN AVG 73% Rank #162 / 319	+19%	3.09 Facility 3.09 TN AVG 3.63 Rank #152 / 192	-75%	-15%	$0 Facility $0 TN AVG $90.9k Rank #1 / 198	24 Facility 24 TN AVG 15.4 Rank #159 / 196	4.0 Facility 4.0 TN AVG 4.4 Rank #82 / 196	1	152	-	67 Facility 67 TN AVG 34 Rank #42 / 553	The Bay At Highlands Holdco LLC	$14.6M Facility $14.6M TN AVG $11.5M Rank #53 / 196	$5.9M Facility $5.9M TN AVG $4.6M Rank #37 / 196	40.3% Facility 40.3% TN AVG 41% Rank #32 / 196	445165
Graceland Rehabilitation and Nursing Center	NH AL IL MC	Memphis (Whitehaven)	60 Facility 60 TN AVG 88 Rank #289 / 426	100.0% Facility 100.0% TN AVG 73% Rank #1 / 319	+37%	2.63 Facility 2.63 TN AVG 3.63 Rank #188 / 192	-53%	-28%	$342.6k Facility $342.6k TN AVG $90.9k Rank #197 / 198	43 Facility 43 TN AVG 15.4 Rank #195 / 196	8.6 Facility 8.6 TN AVG 4.4 Rank #190 / 196	20	173	A+	64 Facility 64 TN AVG 34 Rank #50 / 553	Graceland Nursing Operator, LLC	$17.9M Facility $17.9M TN AVG $11.5M Rank #19 / 196	$8.1M Facility $8.1M TN AVG $4.6M Rank #36 / 196	45.1% Facility 45.1% TN AVG 41% Rank #136 / 196	445331
Majestic Gardens at Memphis Rehabilitation and Skilled Nursing Center	NH MC NC	Memphis (Midtown)	50 Facility 50 TN AVG 88 Rank #341 / 426	100.0% Facility 100.0% TN AVG 73% Rank #1 / 319	+37%	3.62 Facility 3.62 TN AVG 3.63 Rank #70 / 192	-29%	0%	$810.4k Facility $810.4k TN AVG $90.9k Rank #198 / 198	41 Facility 41 TN AVG 15.4 Rank #194 / 196	6.8 Facility 6.8 TN AVG 4.4 Rank #170 / 196	7	148	A+	80 Facility 80 TN AVG 34 Rank #7 / 553	Cnh Memphis Holdings LLC	$14.8M Facility $14.8M TN AVG $11.5M Rank #48 / 196	$7.3M Facility $7.3M TN AVG $4.6M Rank #31 / 196	49.5% Facility 49.5% TN AVG 41% Rank #26 / 196	445150

Nursing Home Explorer

CHOICES Program

TN Medicaid CHOICES

Age 65+ or disabled

General Tennessee resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; high rural demand.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Tennessee Options for Community Living

TN Options

Age 60+

General Tennessee resident, at risk of nursing home.

Income Limits ~$2,000/month individual, varies

Asset Limits $5,000 individual

Limited funding; rural/urban balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Tennessee Medicare Savings Program

Age 65+ or disabled

General TN resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Tennessee Family Caregiver Support Program

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed; need-based.

Includes grandparent caregivers; high rural demand.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Tennessee VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General TN resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran population; supports rural/urban care needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Elderly Nutrition Program

Tennessee Elderly Nutrition Program

Age 60+

General TN resident; no income limit but prioritizes low-income.

Income Limits (2025) None; donations encouraged.

Asset Limits Not assessed.

Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.

Benefits

Congregate meals ($5-$7/meal value) at senior centers Home-delivered meals ($5-$7/meal)

Property Tax Relief Program

Tennessee Property Tax Relief Program

Age 65+

General TN resident, homeowner/renter (or widow/er 50+, disabled 18+).

Income Limits (2025) ~$45,000/year household, excludes half of Social Security

Asset Limits Not assessed; income-focused.

Rebates up to $1,000; serves ~100,000 annually.

Benefits

Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000)

What neighborhood is Highlands Health and Rehabilitation Center in?

Highlands Health and Rehabilitation Center is in the University neighborhood of Memphis.

Who is the owner of Highlands Health and Rehabilitation Center?

The legal owner and operator of Highlands Health and Rehabilitation Center is The Bay at Highlands Health and Rehabili.

Is Highlands Health and Rehabilitation Center in a walkable area?

Highlands Health and Rehabilitation Center has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Highlands Health and Rehabilitation Center?

According to TN state health department records, Highlands Health and Rehabilitation Center's license number is 00000257.

When does Highlands Health and Rehabilitation Center's license expire?

According to TN state health department records, Highlands Health and Rehabilitation Center's license expires on June 5, 2026.

What is the occupancy rate at Highlands Health and Rehabilitation Center?

Highlands Health and Rehabilitation Center's occupancy is 87%.

Who is the administrator of Highlands Health and Rehabilitation Center?

Jason Murphy is the administrator of Highlands Health and Rehabilitation Center.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Highlands Health and Rehabilitation Center

Overview of Highlands Health and Rehabilitation Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Amenities & Lifestyle

Dining & Nutrition

Contact Highlands Health and Rehabilitation Center

Inspection History

Residents information

Stay stats

Discharges

Demographics

GENDER

AGE DISTRIBUTION

ETHNICITY

Health Inspection History

Inspections since 2018

Breakdown of citation severity (last 8 years)

Citations history (last 8 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

119 Certified Nursing Assistant

65 Licensed Practical Nurse

25 Clinical Nurse Specialist

18 Physical Therapist

7 RN Director of Nursing

5 Physical Therapy Aide

6 Registered Nurse

3 Speech Language Pathologist

3 Other Dietary Services Staff

2 Respiratory Therapy Technician

2 Qualified Social Worker

2 Physical Therapy Assistant

2 Dietitian

1 Administrator

1 Nurse Practitioner

1 Occupational Therapy Aide

1 Dental Services Staff

1 Mental Health Service Worker

1 Medical Director

2 Qualified Activities Professional

Penalties and fines

Fines amount comparison

Fines amount comparison

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near Highlands Health and Rehabilitation Center

Calculate Travel Distance to Highlands Health and Rehabilitation Center

Compare Nursing Homes around Memphis

Financial Assistance for Nursing Home in Tennessee

CHOICES Program

Financial Assistance for
Nursing Home in Tennessee