Highlands Health and Rehabilitation Center

Highlands Health and Rehabilitation Center

3549 Norriswood Ave. Memphis, TN 38111 View Map

Highlands Health and Rehabilitation Center is a Nursing Home in Tennessee

Highlands Health and Rehabilitation… is a Nursing Home in Tennessee

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Overview of Highlands Health and Rehabilitation Center

Step into the embrace of Highlands Health and Rehabilitation Center, where compassion and healing intertwine to create a home. As one of the best care nursing homes in Memphis, Tennessee, this haven radiates the reassuring charm of a reliable sanctuary for seniors. From personalized nursing home services to short-term rehabilitation and long-term care options, every resident’s unique journey is met with expert care and heartfelt dedication.
Healthcare professionals and specialists stand ready, ensuring that residents receive the finest attention tailored to their individual needs. While the center’s commitment to top-notch medical care is unwavering, it’s the holistic approach that truly sets it apart. Amidst a library’s tranquility and the vibrant energy of a community garden, residents find inspiration. Nutritious daily meals cater to both taste and health, and the convenience of nursing home services like housekeeping, laundry, and scheduled transportation elevates the living experience. Beyond the essentials, Highlands nurtures a sense of community through a diverse array of nursing home activities, from engaging art sessions and soul-soothing music to social gatherings and pet visits.

(206) 902-6028

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.09/day
Overall rating Info Based on health inspections, staffing and quality measures.
2/5
Health Inspection Info Based on deficiencies found during state health inspections.
2/5
Staffing Info Based on nurse staffing hours per resident per day.
2/5
Quality Measures Info Based on clinical outcomes for residents.
3/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 180

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Tennessee average
Occupancy rate 79.4%
Residents per day (avg) 152
Occupancy rate
79.4%
Residents per day (avg)
152

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

31% of new residents, usually for short-term rehab.

Typical stay 1 years

Private pay

67% of new residents, often for short stays.

Typical stay 18 days

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$9.0M
Surplus of revenue
$62.9K
Voluntary non-profit home Church
Home revenue
$8,976,876.00
Surplus of revenue
$62,938.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.0M
33.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.3M
Total costs $8.4M
Bed community size
180-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
34 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 67 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Status
Licensed
Facility Type
Nursing Home
License Date
January 7, 1992
License Expiration
June 5, 2026

Additional licensing details

License number: 00000257

Ownership & operating entity

Highlands Health and Rehabilitation Center is legally operated by The Bay at Highlands Health and Rehabili, and administrated by Jason Murphy.

Contact Highlands Health and Rehabilitation Center

Inspection History

In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.

3 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Tennessee average: 2 violations

Comparison Chart

The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.
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Places of interest near Highlands Health and Rehabilitation Center

Address 6.4 miles from city center

Address 3549 Norriswood Ave. Memphis, TN 38111

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Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Tennessee Seniors

Program
State Program Name
Eligibility
Benefits
CHOICES Program
  • General: Age 65+ or disabled, Tennessee resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • TN Specifics: Managed care model; high rural demand.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Tennessee Options for Community Living
  • General: Age 60+, Tennessee resident, at risk of nursing home.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $5,000 (individual).
  • TN Specifics: Limited funding; rural/urban balance.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Medicare Savings Program (MSP)
Tennessee Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, TN resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • TN Specifics: Three tiers; includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Tennessee LIHEAP
  • General: Age 60+ prioritized, TN resident, low-income household.
  • Income Limits (2025): ~$3,970/month (individual, 185% FPL).
  • Asset Limits: Not assessed; income-focused.
  • TN Specifics: Covers gas, electric, propane; emergency aid available.
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Tennessee Family Caregiver Support Program
Official government program page
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed; need-based.
  • TN Specifics: Includes grandparent caregivers; high rural demand.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, TN resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • TN Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Tennessee VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, TN resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • TN Specifics: High veteran population; supports rural/urban care needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Elderly Nutrition Program
Tennessee Elderly Nutrition Program
Official government program page
  • General: Age 60+, TN resident; no income limit but prioritizes low-income.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • TN Specifics: Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.
  • Services: Congregate meals ($5-$7/meal value) at senior centers, home-delivered meals ($5-$7/meal).
Property Tax Relief Program
Tennessee Property Tax Relief Program
Official government program page
  • General: Age 65+, TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
  • Income Limits (2025): ~$45,000/year (household, excludes half of Social Security).
  • Asset Limits: Not assessed; income-focused.
  • TN Specifics: Rebates up to $1,000; serves ~100,000 annually.
  • Services: Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000).

Claim What’s Yours Financial Aid for Tennessee Seniors

TN Medicaid CHOICES

CHOICES Program

Requirements:
  • General:
    Age 65+ or disabled, Tennessee resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • TN Specifics:
    Managed care model; high rural demand.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
TN Options

Tennessee Options for Community Living

Requirements:
  • General:
    Age 60+, Tennessee resident, at risk of nursing home.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $5,000 (individual).
  • TN Specifics:
    Limited funding; rural/urban balance.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Tennessee Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, TN resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • TN Specifics:
    Three tiers; includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Tennessee LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, TN resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed; income-focused.
  • TN Specifics:
    Covers gas, electric, propane; emergency aid available.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Tennessee Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; TN resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed; need-based.
  • TN Specifics:
    Includes grandparent caregivers; high rural demand.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Tennessee SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, TN resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • TN Specifics:
    Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Tennessee VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, TN resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • TN Specifics:
    High veteran population; supports rural/urban care needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Tennessee Elderly Nutrition Program

Elderly Nutrition Program

Requirements:
  • General:
    Age 60+, TN resident; no income limit but prioritizes low-income.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • TN Specifics:
    Serves ~50,000 annually; 200+ congregate sites plus Meals on Wheels.
Benefits without Contact:
  • Services: Congregate meals ($5-$7/meal value) at senior centers, home-delivered meals ($5-$7/meal).
Tennessee Property Tax Relief Program

Property Tax Relief Program

Requirements:
  • General:
    Age 65+, TN resident, homeowner/renter (or widow/er 50+, disabled 18+).
  • Income Limits (2025):
    ~$45,000/year (household, excludes half of Social Security).
  • Asset Limits:
    Not assessed; income-focused.
  • TN Specifics:
    Rebates up to $1,000; serves ~100,000 annually.
Benefits without Contact:
  • Services: Tax rebates (~$250-$1,000 based on income; e.g., $1,000 if income < $8,000).
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