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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hillcrest Raleigh has been providing unparalleled care for over seven decades. Located in Crabtree Valley, Hillcrest Raleigh is an ideal location for a restful stay. Residents can benefit from a range of care services, including short-term rehab, long-term care, specialized care, and home health, in fully-appointed private rooms. Patient comfort is of utmost importance. The facility offers a concierge service to assist with patient needs, and licensed nursing staff to provide exceptional care. Geriatric psychiatry services are also available to address emotional or mental health concerns.
The facility boasts a unique and stylish interior, offering cozy nooks where patients can unwind and step outside to enjoy the beautiful weather. On top of these, the expansive rehab gym is fully equipped to provide patients with the resources needed to get back on their feet. Residents can experience the difference for themselves and see why Hillcrest Raleigh is the premier destination for quality care in Raleigh.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 26th out of 65 homes in North Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
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59m per day | ▲ 69% State avg: 35m per day · National avg: 41m per day |
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LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
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1h 1m per day | ▲ 17% State avg: 52m per day · National avg: 52m per day |
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Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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2h 50m per day | ▲ 22% State avg: 2h 19m per day · National avg: 2h 21m per day |
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Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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4h 2m per day | ▲ 21% State avg: 3h 20m per day · National avg: 3h 26m per day |
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Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
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13m per day | ▲ 160% State avg: 5m per day · National avg: 4m per day |
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RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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44m per day | ▲ 91% State avg: 23m per day · National avg: 29m per day |
Occupancy lower than 85% suggests more openings may be available.
Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
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This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
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Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
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12 | 46 | This facility has 74% fewer total deficiencies than a typical North Carolina nursing home (12 vs. NC avg 46).↓ 74% better |
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Deficiencies per year
Average deficiencies per year since 2022.
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3 | 11.5 | This facility has 74% fewer deficiencies per year than a typical North Carolina nursing home (3 vs. NC avg 11.5).↓ 74% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 9, 2025, identified a deficiency related to accident hazards and supervision during resident transfers, following an incident where a resident sustained a fracture. Earlier inspections showed a mix of results, including no deficiencies in March 2025 but several issues in late 2023 and 2022 involving infection control, medication management, documentation, and food safety. Inspectors cited recurring concerns with proper disinfection practices, timely completion of resident assessments, medication storage, and care planning. Complaint investigations in December 2023 noted multiple deficiencies related to medication self-administration, advanced directives, MDS transmission, and infection control, with substantiation status not explicitly stated. The inspection history suggests some improvement since 2022, but certain issues, particularly around resident safety and infection control, have persisted intermittently.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNorth Carolina average 4
Last Health inspection on Dec 2023
North Carolina average 20.9
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 12 citations resulted from standard inspections; and 1 of 12 came from combined inspections (standard and complaint).
23% better than North Carolina average
North Carolina average: 1.3
100% better than North Carolina average
North Carolina average: 0.9
Corrected
Corrected
Corrected
Corrected
Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
59% better than North Carolina average
0% compared with North Carolina average
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
This role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
9,778 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 114 | 39 | 153 | 24,777 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 38 | 10 | 48 | 9,852 | 91 | 100% | 9 |
| Registered Nurse | 29 | 7 | 36 | 6,279 | 91 | 100% | 8.3 |
| Respiratory Therapy Technician | 0 | 12 | 12 | 1,650 | 81 | 89% | 6.4 |
| Physical Therapy Assistant | 0 | 7 | 7 | 1,595 | 81 | 89% | 7.1 |
| Physical Therapy Aide | 0 | 10 | 10 | 1,585 | 88 | 97% | 6.2 |
| Qualified Social Worker | 0 | 7 | 7 | 1,345 | 82 | 90% | 6.2 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,127 | 74 | 81% | 6.1 |
| Other Dietary Services Staff | 3 | 0 | 3 | 671 | 81 | 89% | 7.9 |
| Medication Aide/Technician | 7 | 0 | 7 | 530 | 64 | 70% | 5.9 |
| Dental Services Staff | 1 | 0 | 1 | 521 | 64 | 70% | 8.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 510 | 66 | 73% | 7.7 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Dietitian | 1 | 0 | 1 | 457 | 62 | 68% | 7.4 |
| Therapeutic Recreation Specialist | 0 | 2 | 2 | 435 | 55 | 60% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 184 | 23 | 25% | 8 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 71 | 48 | 53% | 1.5 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
77% lower than North Carolina average
North Carolina average: $76K
57% fewer fines than North Carolina average
North Carolina average: 2.3
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina average
North Carolina average: 0.4
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Dec 15, 2023 · $17K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 15, 2023
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.6
63% worse than North Carolina average
North Carolina average: 11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
35.3
71% worse than North Carolina average
North Carolina average: 20.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
34.5%
97% worse than North Carolina average
North Carolina average: 17.5%
Percent of long-stay residents whose ability to move independently worsened
43.3%
86% worse than North Carolina average
North Carolina average: 23.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.2%
32% worse than North Carolina average
North Carolina average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
15% better than North Carolina average
North Carolina average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
5.1%
20% better than North Carolina average
North Carolina average: 6.3%
Percent of long-stay residents with a urinary tract infection
2.7%
In line with North Carolina average
North Carolina average: 2.6%
Percent of long-stay residents who lose too much weight
7.2%
In line with North Carolina average
North Carolina average: 7.4%
Percent of long-stay residents who have depressive symptoms
2.5%
44% better than North Carolina average
North Carolina average: 4.4%
Percent of long-stay residents who received an antipsychotic medication
5.9%
56% better than North Carolina average
North Carolina average: 13.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.4%
12% worse than North Carolina average
North Carolina average: 91.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than North Carolina average
North Carolina average: 94.1%
Number of hospitalizations per 1,000 long-stay resident days.
2.66
50% worse than North Carolina average
North Carolina average: 1.77
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.38
24% better than North Carolina average
North Carolina average: 1.82
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.9%
7% worse than North Carolina average
North Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
9% worse than North Carolina average
North Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.5%
9% better than North Carolina average
North Carolina average: 78.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.1%
31% worse than North Carolina average
North Carolina average: 22.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.8%
11% better than North Carolina average
North Carolina average: 13.2%
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
69% worse than North Carolina average
North Carolina average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
35.3%
34% worse than North Carolina average
North Carolina average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
58.3%
15% better than North Carolina average
North Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
54% of new residents, usually for short-term rehab.
44% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
101
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hillcrest Raleigh At Crabtree Valley based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #27 / 72Payroll — State benchmarkedThis home is ranked 27th out of 72 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
6.0 miles from city center
Estimated distance in miles from Raleigh's city center to Hillcrest Raleigh At Crabtree Valley's address, calculated via Google Maps.
— 1.65 miles to nearest hospital (Mid-Carolina Obstetrics & Gynecology)
Add your location
Hillcrest Raleigh At Crabtree Valley is located in Raleigh, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
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| College Pines Health and Rehabilitation Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Connelly Springs (Locust Street) | 104 | 88.6% | +16% | 3.98 | -2% | 0% | $16.8k | 4 | 2.0 | 2 | 92 | - | 6 | - | $15.2M | $7.7M | 50.8% | 345446 | ||||
| Capital Nursing And Rehabilitation Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. |
Raleigh (East Raleigh) | 125 | 75.9% | -1% | 3.43 | -16% | -14% | $0 | 14 | 2.8 | - | 100 | B- | 43 | Liberty Commons Nursing And Rehabilitation Center Of Wake County, LLC | $13.9M | $7.2M | 51.9% | 345202 | ||||
| Hillcrest Raleigh At Crabtree Valley |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Raleigh (North Hills) | 134 | 73.7% | -4% | 4.27 | +34% | +7% | $17.2k | 12 | 6.0 | 1 | 100 | A+ | 31 | Hillcrest Convalescent Center, Inc. | $21.6M | $8.9M | 41.3% | 345555 | ||||
| Raleigh Rehabilitation Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Raleigh (Five Points) | 157 | 80.8% | +6% | 3.54 | +35% | -11% | $77.8k | 26 | 5.2 | 4 | 140 | - | 48 | Christina Jackson | $18.9M | $8.8M | 46.7% | 345049 |
Hillcrest Raleigh At Crabtree Valley is in the North Hills neighborhood of Raleigh.
Hillcrest Raleigh At Crabtree Valley has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Hillcrest Raleigh At Crabtree Valley's occupancy is 73.7%.
(919) 781-4900 will put you in contact with the team at Hillcrest Raleigh At Crabtree Valley.
Yes — Hillcrest Raleigh At Crabtree Valley is a CMS-certified provider of Medicare and Medicaid.
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