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Anne Barrows PhD
My friends have a family member at Calyx Living in Wakefield, and after just two weeks, their experience has been deeply concerning. The community opened with high promises but has quickly revealed serious issues in leadership, staffing, and security.Most alarming, there have already been two elopements from the supposedly “secure” memory care unit. That alone should raise serious concerns (NC State Health Department, take note). Staffing shortages are constant, with corporate leadership stepping in to cover shifts because regular staff are leaving at an alarming rate. The turnover is staggering, and with employees underpaid and overworked, many don’t stay long enough to learn their roles properly.Despite the high cost, families are left frustrated and stressed as they watch their loved ones struggle due to poor care and disorganization. To make matters worse, both assisted living and memory care appear to be staffed at the bare minimum state-required ratios, offering little reassurance to residents and their families.If you’re considering Calyx Living in Wakefield, I strongly urge you to speak with current families and employees before making a decision. The reality behind the marketing promises is deeply troubling.What do you like most about living here?
Answer: I had a poor experience
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: Yes
How was the units offered in this community?
Answer: Several floorplans
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: Did not experience
Are there any hidden fees or unexpected charges?
Answer: No
Would you recommend this community to others looking for senior living options?
Answer: No
Is there anything you wish you knew before moving in?
Answer: Staffing ratios, poor leadership
My friends have a family member at Calyx Living in Wakefield, and after just two weeks, their experience has been deeply concerning. The community opened with high promises but has quickly revealed serious issues in leadership, staffing, and security.Most alarming, there have already been two elopements from the supposedly “secure” memory care unit. That alone should raise serious concerns (NC State Health Department, take note). Staffing shortages are constant, with corporate leadership stepping in to cover shifts because regular staff are leaving at an alarming rate. The turnover is staggering, and with employees underpaid and overworked, many don’t stay long enough to learn their roles properly.Despite the high cost, families are left frustrated and stressed as they watch their loved ones struggle due to poor care and disorganization. To make matters worse, both assisted living and memory care appear to be staffed at the bare minimum state-required ratios, offering little reassurance to residents and their families.If you’re considering Calyx Living in Wakefield, I strongly urge you to speak with current families and employees before making a decision. The reality behind the marketing promises is deeply troubling.What do you like most about living here?
Answer: I had a poor experience
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: Yes
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: Yes
Is the dining schedule flexible enough to meet your preferences?
Answer: Yes
How do you feel about the level of social interaction available with other residents?
Answer: Yes
How was the units offered in this community?
Answer: Several floorplans
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer: Did not experience
Are there any hidden fees or unexpected charges?
Answer: No
Would you recommend this community to others looking for senior living options?
Answer: No
Is there anything you wish you knew before moving in?
Answer: Staffing ratios, poor leadership
