Jackson Friendly Home

Nursing Home & Assisted Living · Jackson, MI

CMS overall rating

Jackson Friendly Home

Q: Is Jackson Friendly Home in a walkable area?

Jackson Friendly Home has a walk score of 71. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Jackson Friendly Home?

According to MI state health department records, Jackson Friendly Home's license number is AH380236825.

Q: When does Jackson Friendly Home's license expire?

According to MI state health department records, Jackson Friendly Home's license expires on July 31, 2026.

Q: What is the occupancy rate at Jackson Friendly Home?

Jackson Friendly Home's occupancy is 51%.

Q: How many beds does Jackson Friendly Home have?

Jackson Friendly Home has 45 beds.

Q: What is the phone number of Jackson Friendly Home?

(517) 784-1377 will put you in contact with the team at Jackson Friendly Home.

Q: What county is Jackson Friendly Home located in?

Jackson Friendly Home is in Jackson County.

Nursing Home & Assisted Living · Jackson, MI

CMS overall rating

435 W North St, Jackson, MI 49202 View map

Calculator: See prices in your area

Jackson Friendly Home accepts Medicaid, Medicare, and private pay.

Calculator: See prices in your area

Jackson Friendly Home accepts Medicaid, Medicare, and private pay.

Overview of Jackson Friendly Home

Jackson Friendly Home is a senior living community for elder women in the city. The non-profit community ensures that its residents receive quality service at every level of care by covering one’s medical needs. The close-knit retirement home for women offers a welcoming and comfortable environment that helps residents feel more comfortable. Its compassionate staff encourages its seniors to maintain independence and retire with peace and joy.

Jackson Friendly Home’s lifestyle is genuine, traditional, and affordable– ideal for those seeking a simple lifestyle. Community accommodations include daily housekeeping, fully furnished rooms, home-cooked meals, scheduled activities, an on-site beauty salon, and an on-site podiatry.

(517) 784-1377 jfhadmin@jacksonfriendly.org

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Michigan state averages

Total nursing care / resident

3h 39m per day

This facility Michigan avg (4h 15m per day)

vs Michigan avg

-14%

1 of 1 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 10m per day	▼ 11% State avg: 3h 32m per day · National avg: 3h 25m per day

Types of Care at Jackson Friendly Home

Assisted Living

Capacity and availability

116 days

45-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 71 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

51%

Lower than the Michigan average: 75.8%

Occupied beds

23 / 45

Average occupied beds in Michigan homes 84 beds

Facility TypeHomes For The Aged

StatusRegular

IssuanceAugust 1, 2025

ExpirationJuly 31, 2026

CountyJackson

License NumberAH380236825

Population served

Aged

Jackson Friendly Home is legally operated by The Jackson Friendly Home.

Accept Medicaid

24-Hour Staffing

Semi-Independent Living

Admission CriteriaContact for eligibility and pre-admission requirements.

Minimum Age55

HousekeepingYes

Linen ServiceYes

Fully Furnished Private Rooms

3 Meals Daily

Evening Snack

3 Day Rooms

Daily Housekeeping And Linens

Daily Personal Laundry

Activity Schedule

Financial Planning Support

Medication Administration

Home Health Services Available

Visiting Exercise Therapists

Onsite Beauty Shop

Onsite Podiatry/Lab Testing

ActivitiesActivity schedule available.

Food Description3 meals daily and evening snack provided.

Get floorplan photos & videos Schedule a home tour Get detailed pricing Check availability Get brochure

Since 2016 · 10 years of data 2 deficiencies 3 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2016 vs. Michigan state average

Overall vs. MI average

Latest Inspection August 23, 2023 Renewal

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	MI Average	vs. MI Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	2	8	This facility has 75% fewer total deficiencies than a typical Michigan nursing home (2 vs. MI avg 8).↓ 75% better
Deficiencies per year Average deficiencies per year since 2016.	0.2	0.8	This facility has 75% fewer deficiencies per year than a typical Michigan nursing home (0.2 vs. MI avg 0.8).↓ 75% better
Deficiencies per inspection Average deficiencies per inspection.	0.7	1.6	This facility has 56% fewer deficiencies per inspection than a typical Michigan nursing home (0.7 vs. MI avg 1.6).↓ 56% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	MI Average	vs. MI Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	3	5	This facility has 40% fewer total inspections than a typical Michigan nursing home (3 vs. MI avg 5).↓ 40% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on August 23, 2023, identified deficiencies related to medication management and laundry room conditions. Earlier inspections primarily focused on licensing and physical plant updates and did not note compliance issues. Inspectors cited medication orders lacking specific instructions and incomplete documentation for as-needed medications, as well as insufficient ventilation and separate storage for soiled linens in the laundry area. No complaint investigations or enforcement actions were listed in the available reports. The pattern suggests isolated regulatory issues in clinical and environmental areas without a clear trend of worsening or improvement.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Inspections since 2023

Total health inspections 9

Michigan average 6.5

Last Health inspection on May 2025

Total health citations

Michigan average 33.5

Citations per inspection

6.11

Michigan average 5.18

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

30 of 55 citations resulted from standard inspections; 11 of 55 resulted from complaint investigations; and 14 of 55 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

100% better than Michigan average

Michigan average: 0.3

Serious health citations

111% worse than Michigan average

Michigan average: 1.9

0 critical citations Michigan average: 0.3

4 serious citations Michigan average: 1.9

51 moderate citations Michigan average: 30.8

0 minor citations Michigan average: 0.5

Citations history (last 3 years)

Abuse/Neglect moderate citation May 02, 2025

Corrected

Care Planning moderate citation May 02, 2025

Corrected

Care Planning moderate citation May 02, 2025

Corrected

Infection Control moderate citation Apr 16, 2025

Corrected

Top deficiency categories

Quality of Life & Care 18 deficiencies (33%)

Abuse, Neglect & Exploitation 8 deficiencies (15%)

Pharmacy Services 5 deficiencies (9%)

Infection Control 4 deficiencies (7%)

Resident Rights 4 deficiencies (7%)

Environmental 2 deficiencies (4%)

Total staff 94

Employees 72

Contractors 22

Staff to resident ratio 1.77:1

0% compared with Michigan average

Avg staff/day 32

Average shift 8.1 hours

0% compared with Michigan average

Total staff hours (quarter) 23,961

Nursing staff breakdown

RN Staff 5

9.2 hours

This role is partially covered by contractors.

LPN Staff 15

8.7 hours

No contractors work on this role.

CNA Staff 41

8.9 hours

No contractors work on this role.

Contractor staffing

2,352 contractor hours this quarter

Physical Therapy Assistant: 5 Clinical Nurse Specialist: 4 Respiratory Therapy Technician: 3 Occupational Therapy Assistant: 3 Speech Language Pathologist: 2 Qualified Social Worker: 2 Registered Nurse: 1 Medical Director: 1 Physical Therapy Aide: 1

Staff by category


Certified Nursing Assistant	41	0	41	11,449	92	100%	8.9
Licensed Practical Nurse	15	0	15	4,327	92	100%	8.7
Registered Nurse	4	1	5	1,797	92	100%	9.2
Other Dietary Services Staff	4	0	4	1,068	92	100%	6.6
Speech Language Pathologist	0	2	2	910	73	79%	7.1
Clinical Nurse Specialist	2	4	6	907	62	67%	7.8
RN Director of Nursing	1	0	1	565	65	71%	8.7
Dietitian	1	0	1	517	67	73%	7.7
Respiratory Therapy Technician	0	3	3	479	66	72%	7.3
Administrator	1	0	1	448	56	61%	8
Mental Health Service Worker	1	0	1	440	55	60%	8
Nurse Practitioner	2	0	2	424	53	58%	8
Physical Therapy Assistant	0	5	5	322	73	79%	3.4
Qualified Social Worker	0	2	2	138	25	27%	5.5
Physical Therapy Aide	0	1	1	86	12	13%	7.1
Occupational Therapy Assistant	0	3	3	53	41	45%	1.3
Medical Director	0	1	1	30	17	18%	1.8

41 Certified Nursing Assistant

% of Days 100%

15 Licensed Practical Nurse

% of Days 100%

5 Registered Nurse

% of Days 100%

4 Other Dietary Services Staff

% of Days 100%

2 Speech Language Pathologist

% of Days 79%

6 Clinical Nurse Specialist

% of Days 67%

1 RN Director of Nursing

% of Days 71%

1 Dietitian

% of Days 73%

3 Respiratory Therapy Technician

% of Days 72%

1 Administrator

% of Days 61%

1 Mental Health Service Worker

% of Days 60%

2 Nurse Practitioner

% of Days 58%

5 Physical Therapy Assistant

% of Days 79%

2 Qualified Social Worker

% of Days 27%

1 Physical Therapy Aide

% of Days 13%

3 Occupational Therapy Assistant

% of Days 45%

1 Medical Director

% of Days 18%

View All Staffing Data in Jackson

Total fines amount $16K

80% lower than Michigan average

Michigan average: $76K

Number of fines 1

51% fewer fines than Michigan average

Michigan average: 2.0

Payment Denials 0

100% fewer payment denials than Michigan average

Michigan average: 0.8

Fines amount comparison

This facility $16K

Michigan average $76K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Nov 21, 2023 · $16K

Civil Money Penalty Nov 21, 2023

$16K

Last updated: Jan 2026

High-risk clinical events score 7.1

16% better than Michigan average

Michigan average: 8.4

Functional decline score 15.5

5% better than Michigan average

Michigan average: 16.3

Long-stay resident measures

Need for Help with Daily Activities Increased 13.5%

8% worse than Michigan average

Michigan average: 12.5%

Walking Ability Worsened 6.1%

60% better than Michigan average

Michigan average: 15.3%

Low Risk Residents with Bowel/Bladder Incontinence 26.9%

28% worse than Michigan average

Michigan average: 21.0%

Falls with Major Injury 3.9%

23% worse than Michigan average

Michigan average: 3.2%

High Risk Residents with Pressure Ulcers 4.2%

27% better than Michigan average

Michigan average: 5.7%

Urinary Tract Infection 0.6%

65% better than Michigan average

Michigan average: 1.7%

Lost Too Much Weight 7.9%

39% worse than Michigan average

Michigan average: 5.7%

Depressive Symptoms 6.1%

57% worse than Michigan average

Michigan average: 3.9%

Antipsychotic Use 20.4%

36% worse than Michigan average

Michigan average: 15.0%

Pneumococcal Vaccine 96.1%

In line with Michigan average

Michigan average: 94.9%

Influenza Vaccine 98.0%

In line with Michigan average

Michigan average: 95.0%

Short-stay resident measures

Pneumococcal Vaccine 89.0%

8% better than Michigan average

Michigan average: 82.5%

Antipsychotic medication increase 2.3%

62% worse than Michigan average

Michigan average: 1.4%

Influenza Vaccine 79.6%

In line with Michigan average

Michigan average: 79.5%

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

56% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 5 - 6 years

Total residents 53

Medicare

1.9% of residents

Medicaid

79.2% of residents

Private pay or other

18.9% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Jackson Friendly Home based on CMS SNF Cost Reports.

Occupancy Rate 74.3% ↑ 4.1pp vs 2022

Net Income -$74.1K ↓ ~$508.7K vs 2022

Total Payroll $4.5M ↑ ~$148.1K vs 2022

Profit Margin -0.6% ↓ 3.6pp vs 2022

Financial Performance

Gross Revenue Operating Expenses Net Income

Salaries Contract Labor Wage Costs

Medicare Medicaid Private Pay/Other

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	72.9%	75.3%	78.6%	69.2%	64.0%	51.5%	61.7%	62.2%	66.5%	69.2%	70.2%	74.3%
Beds	100	100	100	100	100	100	90	90	82	82	82	82
Net Income	-$101,872	-$559,302	-$1,154,307	-$2,226,362	-$1,491,939	-$1,604,615	$111,716	-$165,988	$58,952	$852,630	$434,658	-$74,056
Gross Revenue	$9,504,445	$10,002,999	$10,023,761	$8,611,786	$7,988,631	$5,117,952	$11,375,900	$11,246,565	$12,419,267	$13,541,030	$14,130,819	$13,551,532
Operating Expenses	$7,904,384	$8,365,623	$8,785,879	$8,336,725	$7,402,050	$5,084,586	$6,115,642	$6,176,231	$7,407,264	$8,192,263	$7,579,955	$8,517,824
Net Patient Revenue	$7,812,146	$7,811,554	$7,636,039	$6,122,495	$5,913,817	$3,482,545	$5,579,724	$5,427,604	$6,195,518	$7,322,013	$7,438,397	$7,975,055
Total Payroll	$4,569,465	$4,617,551	$4,533,573	$4,665,015	$4,413,285	$3,091,172	$3,282,768	$3,684,405	$3,994,283	$3,547,947	$4,373,096	$4,521,154
Profit Margin %	-1.1%	-5.6%	-11.5%	-25.9%	-18.7%	-31.4%	1.0%	-1.5%	0.5%	6.3%	3.1%	-0.6%
Medicare %	20.9%	25.7%	20.6%	16.6%	13.6%	12.7%	18.9%	18.6%	19.9%	15.9%	15.7%	9.8%
Medicaid %	66.0%	56.5%	61.5%	68.8%	72.5%	73.1%	70.0%	66.6%	62.9%	54.8%	53.3%	65.8%
Private %	13.1%	17.8%	17.8%	14.7%	13.9%	14.2%	11.2%	14.8%	17.2%	29.3%	30.9%	24.4%
Revenue/Day	$293	$284	$266	$242	$252	$245	$275	$266	$310	$353	$354	$359
Cost/Day	$296	$305	$306	$330	$316	$357	$302	$302	$371	$395	$361	$383
Avg Length of Stay	66.1 days	54.8 days	56.8 days	72.4 days	75.1 days	72.9 days	58.2 days	80.4 days	65.0 days	56.5 days	56.2 days	115.7 days

Finances and operations

Home revenue

$14.0M

Operating loss

-$74.1K

Privately-owned community

Home revenue

$14.0M

Operating loss

-$74.1K

Payroll costs

$4.5M

32.2% of revenue

Other operating costs

$9.6M

Total costs $14.1M

What does this home offer?

Pets Allowed

Housing Options: Private Room

Building Type: Two-storey

Transportation Services

Fitness and Recreation

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

How we assess these insights Show admissions and discharges

Managed by Carrie Good

Administrator

Carrie Good serves as the Administrator at Jackson Friendly Home, providing accurate and honest information to residents, staff, and supporters. She leads the community with a commitment to transparency and care, ensuring a supportive environment for all.

1.6 miles from city center Estimated distance in miles from Jackson's city center to Jackson Friendly Home's address, calculated via Google Maps. — 0.53 miles to nearest hospital (Center For Family Health Downtown Campus)

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Financial Assistance for
Nursing Home in Michigan

Jackson Friendly Home is located in Jackson, Michigan.
Here are the financial assistance programs available to residents in Michigan.

Get Financial aid guidance

MI Choice Waiver

Michigan Medicaid MI Choice Waiver

Age 65+ or disabled

General Michigan resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Delivered through regional waiver agents; waitlists possible.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Adult day care ($65/day)

Home Help Program

Michigan Home Help

Age 65+ or disabled

General Michigan resident, Medicaid- eligible or low-income.

Income Limits ~$1,732/month individual, Medicaid threshold

Asset Limits $2,000 individual

Can hire family caregivers; less intensive than waiver.

Benefits

Personal care (up to 60 hours/month) Homemaker services Respite (varies)

Program of All-Inclusive Care for the Elderly (PACE)

Michigan PACE

Age 55+

General Michigan resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple).

16 PACE centers (e.g., Ingham, Wayne counties); expanding slowly.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy Respite

Medicare Savings Program (MSP)

Michigan Medicare Savings Program

Age 65+ or disabled

General Michigan resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Michigan NFCSP Respite Care

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; Michigan resident; functional needs (2+ ADLs).

Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.

Asset Limits Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Michigan VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General Michigan resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in urban/rural areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Is Jackson Friendly Home in a walkable area?

Jackson Friendly Home has a walk score of 71. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Jackson Friendly Home?

According to MI state health department records, Jackson Friendly Home's license number is AH380236825.

When does Jackson Friendly Home's license expire?

According to MI state health department records, Jackson Friendly Home's license expires on July 31, 2026.

What is the occupancy rate at Jackson Friendly Home?

Jackson Friendly Home's occupancy is 51%.

How many beds does Jackson Friendly Home have?

Jackson Friendly Home has 45 beds.

What is the phone number of Jackson Friendly Home?

(517) 784-1377 will put you in contact with the team at Jackson Friendly Home.

What county is Jackson Friendly Home located in?

Jackson Friendly Home is in Jackson County.

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Jackson Friendly Home

Overview of Jackson Friendly Home

Quality ratings

Staffing hours breakdown

Types of Care at Jackson Friendly Home

Capacity and availability

About this community

Occupancy

License Details

Population served

Ownership & Operating Entity

Payment & Insurance

Staffing & Medical

Additional Services

Additional Policies & Features

Amenities & Lifestyle

Dining & Nutrition

Contact Jackson Friendly Home

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Inspection Reports

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

41 Certified Nursing Assistant

15 Licensed Practical Nurse

5 Registered Nurse

4 Other Dietary Services Staff

2 Speech Language Pathologist

6 Clinical Nurse Specialist

1 RN Director of Nursing

1 Dietitian

3 Respiratory Therapy Technician

1 Administrator

1 Mental Health Service Worker

2 Nurse Practitioner

5 Physical Therapy Assistant

2 Qualified Social Worker

1 Physical Therapy Aide

3 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mix of rehab and long-term care

Managed by Carrie Good

Places of interest near Jackson Friendly Home

Calculate Travel Distance to Jackson Friendly Home

Financial Assistance for Nursing Home in Michigan

MI Choice Waiver

Financial Assistance for
Nursing Home in Michigan