Assisted Living Home

Kendal-Crosslands Communities

Assisted Living Home

Kendal-Crosslands Communities

1660 Street Rd, Kennett Square, PA 19348 View map
Overview of Kendal-crosslands Communities

Situated in the stunning Kennett Square, PA, Kendal-crosslands Communities is an idyllic senior living community that provides life-plan communities. A wide range of cozy and sophisticated studio, one-bedroom, and two-bedroom accommodations await seniors as they transition into the community, carefully crafted to foster freedom and familiarity. Kendal-crosslands Communities lends extra support to residents’ daily lives with a compassionate and highly skilled team.

Share stories with fellow residents and lead a meaningful life surrounded by a bright and welcoming environment. A robust calendar of carefully curated fun activities and exciting events accompanies residents as they make the most out of their day. Moreover, dining options are carefully prepared to satisfy seniors’ tastes and preferences. Kendal-crosslands Communities is an incredible community that promotes lively and enjoyable surroundings within its beautiful campus.

Managed by Lisa Marsilio

Chief Executive Officer

Lisa Marsilio is the Chief Executive Officer for Kendal~Crosslands Communities, overseeing strategic planning, financial management, resident services, and quality healthcare programs. She brings extensive leadership experience in healthcare, including roles as COO of Caron Treatment Centers and CEO/Executive Director of a post-acute care network serving the University of Pennsylvania Health System. Lisa is known for her collaborative approach and commitment to quality outcomes across multiple service lines.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Pennsylvania average: 3.9/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Pennsylvania average: 3.5/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Pennsylvania average: 4.1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Pennsylvania average: 3.8/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
6h 28m per day

This home provides 41% more nursing time per resident than the Pennsylvania average.

Pennsylvania average: 4h 35m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 51

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Pennsylvania average
Occupancy rate 66.7%
Residents per day 34
Occupancy rate
66.7%
Residents per day
34

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 12 days

Private pay

67% of new residents, often for short stays.

Typical stay 11 - 12 months

Finances and operations

Voluntary non-profit community
Home revenue
$39.8M
Surplus of revenue
$8.3M
Voluntary non-profit community
Home revenue
$39,820,714.00
Surplus of revenue
$8,298,633.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$12.4M
31.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.1M
Total costs $31.5M
Bed community size
51-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 9 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
67%
In line with Pennsylvania average
Occupied beds
34 / 51
Average residents 103 per day

License details

Facility type
Personal Care Homes
Status Licensed
Issuance August 28, 2025
Expiration August 28, 2026
County: CHESTER

Additional licensing details

License number: 100980
CMS Certification Number: 395388

Ownership & operating entity

Kendal-Crosslands Communities is legally operated by KENDAL-CROSSLANDS COMMUNITIES, INC..

Profit status: NON-PROFIT

Care Services

Nursing Services
Rehabilitation Services
Independent Living
Skilled Nursing
Licensed Nurses/CNAs

Amenities & Lifestyle

Artist Studios
Pottery & Ceramics
Weaving Room
Woodshop
Well-equipped Fitness Center with Personal Trainers
Indoor & Outdoor Pools
Aquatic fitness classes
Tennis Court & Pickleball Court
Library
Community Gardens
Computer Lab
Fenced-in and shaded Dog Park

Programs & Activities

Specific Programs
Living Options, Health Services, Personal Care, Skilled Nursing, Rehabilitation, Home Care, Community, Culinary, Health & Wellbeing, Resident Stories, Fitness, Things To Do In Kennett Square, Floor Plans, Values, News & Events, About, Our Mission, Leadership, Annual Report, FAQs, Gallery & Videos

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 50

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Kendal-Crosslands Communities

Independent Living Assisted Living Skilled Nursing

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

6 visits/inspections

1 visits/inspections triggered by complaints

Results

2 with citations

4 without citations

Pennsylvania average: 4 complaint visits

Pennsylvania average: 8 inspections with citations

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Pennsylvania average: 4 complaints

Latest inspection

Date:June 30, 2025
Type:Renewal

8 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Pennsylvania average: 66 citations

8 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

1 enforcement action

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Waivers: 0

Health Inspection History

Inspections
Total health inspections 2

Pennsylvania average 6.7


Last Health inspection on Jan 2025

Total health citations 4
Citations per inspection
2

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 4 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Pennsylvania average

Pennsylvania average: 0.3


Serious Health citations More info 1
67% worse than Pennsylvania average

Pennsylvania average: 0.6

0 critical citations More info Pennsylvania average: 0.3

1 serious citation More info Pennsylvania average: 0.6

3 moderate citations More info Pennsylvania average: 29.5

0 minor citations More info Pennsylvania average: 0.8
Citations history (last 3 years)
Abuse/Neglect moderate citation Jan 09, 2025
Corrected

Care Planning moderate citation Jan 09, 2025
Corrected

Care Planning serious citation Jan 09, 2025
Corrected

Abuse/Neglect moderate citation Dec 28, 2023
Corrected

Compare Assisted Living around Chester County

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Chester County Pocopson Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

West Chester
275
No
-
1
Studio / 1 Bed / 2 Bed
Barclay Friends
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

West Chester
171
No
A+
35
Studio / 1 Bed / 2 Bed
Kendal-Crosslands Communities
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

SN

Skilled Nursing

Kennett Square
111
No
-
9
Studio / 1 Bed / 2 Bed
Echo Lake – SageLife Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Malvern
104
No
-
11
Studio / 1 Bed / 2 Bed
Freedom Village at Brandywine
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SN

Skilled Nursing

Coatesville
-
Yes
A+
9
Studio / 1 Bed / 2 Bed

Places of interest near Kendal-Crosslands Communities

Address 17.7 miles from city center

Address 1660 Street Rd, Kennett Square, PA 19348

Calculate Travel Distance to Kendal-Crosslands Communities

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

117
Total Staff
117
Employees
0
Contractors
26,779
Total Hours (Quarter)
41
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse206.8 No
Licensed Practical Nurse187.5 No
Certified Nursing Assistant507.4 No
Staff by Category
Administration
2 staff
7.1hs shift avg
Nursing Staff
93 staff
7.3hs shift avg
Physicians & Practitioners
7 staff
7.2hs shift avg
Therapy Services
6 staff
3.3hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
1.5hs shift avg
Dietary Services
4 staff
7.9hs shift avg
Other Services
2 staff
7.3hs shift avg
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5005012,29491100%7.4
Licensed Practical Nurse180185,14591100%7.5
Registered Nurse200203,53191100%6.8
Clinical Nurse Specialist6061,4356673%7
Dietitian2029426875%8
Mental Health Service Worker2027946066%7.3
Other Dietary Services Staff2025435662%7.8
Nurse Aide in Training4044683235%7.7
Nurse Practitioner1014365560%7.9
Administrator1014085156%8
Respiratory Therapy Technician2023166470%4.7
Occupational Therapy Aide1011945459%3.6
RN Director of Nursing101961314%7.4
Physical Therapy Assistant101713842%1.9
Medical Director101401213%3.3
Qualified Social Worker303372527%1.5
Occupational Therapy Assistant202292730%1.1

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
57 residents
Residents by payment source
Medicare
2 residents (3.5%)
Private pay or other
55 residents (96.5%)
Programs & Services
Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.5
5% worse than Pennsylvania average

Pennsylvania average: 11.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 27.8
25% worse than Pennsylvania average

Pennsylvania average: 22.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 26.2%
38% worse than Pennsylvania average

Pennsylvania average: 19.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 15.2%
28% better than Pennsylvania average

Pennsylvania average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 42.1%
57% worse than Pennsylvania average

Pennsylvania average: 26.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.1%
29% worse than Pennsylvania average

Pennsylvania average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 11.6%
110% worse than Pennsylvania average

Pennsylvania average: 5.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.1%
18% worse than Pennsylvania average

Pennsylvania average: 1.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.6%
91% better than Pennsylvania average

Pennsylvania average: 6.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.1%
80% better than Pennsylvania average

Pennsylvania average: 5.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.3%
46% better than Pennsylvania average

Pennsylvania average: 17.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.5%
14% better than Pennsylvania average

Pennsylvania average: 86.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
7% better than Pennsylvania average

Pennsylvania average: 93.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 87.5%
27% better than Pennsylvania average

Pennsylvania average: 68.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Pennsylvania average

Pennsylvania average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 96.9%
41% better than Pennsylvania average

Pennsylvania average: 68.7%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $13K
79% lower than Pennsylvania average

Pennsylvania average: $59K

Number of fines 1
52% fewer fines than Pennsylvania average

Pennsylvania average: 2.1

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Pennsylvania average

Pennsylvania average: 0.2

Fines amount comparison
Fines amount comparison
This facility $13K
Pennsylvania average $59K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 9, 2025
$13K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Pennsylvania Seniors

Get financial aid guidance

Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+, Pennsylvania resident, at risk of nursing home placement.

~$2,000/month (individual, varies by region).

$8,000 (individual).

Cost-sharing required above certain income; rural/urban balance.

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled, PA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Pennsylvania LIHEAP

Age 60+ prioritized, PA resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Cash grants and crisis aid; serves ~600,000 households annually.

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).

Not assessed; need-based.

High demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Pennsylvania SCSEP

Age 55+, unemployed, low-income, PA resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran population; supports rural/urban care needs.

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

~$45,000/year (individual or couple, excludes half of Social Security).

Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+, PA resident, low-income.

~$2,322/month (individual, 185% FPL).

Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

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