Occupancy rate
67%
In line with Pennsylvania averagePrimarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Assisted Living in Chester County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Kendal-Crosslands Communities
Assisted Living in Chester County
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Kendal-Crosslands Communities
Overview of Kendal-crosslands Communities
Situated in the stunning Kennett Square, PA, Kendal-crosslands Communities is an idyllic senior living community that provides life-plan communities. A wide range of cozy and sophisticated studio, one-bedroom, and two-bedroom accommodations await seniors as they transition into the community, carefully crafted to foster freedom and familiarity. Kendal-crosslands Communities lends extra support to residents’ daily lives with a compassionate and highly skilled team.
Share stories with fellow residents and lead a meaningful life surrounded by a bright and welcoming environment. A robust calendar of carefully curated fun activities and exciting events accompanies residents as they make the most out of their day. Moreover, dining options are carefully prepared to satisfy seniors’ tastes and preferences. Kendal-crosslands Communities is an incredible community that promotes lively and enjoyable surroundings within its beautiful campus.
Lisa Marsilio is the Chief Executive Officer for Kendal~Crosslands Communities, overseeing strategic planning, financial management, resident services, and quality healthcare programs. She brings extensive leadership experience in healthcare, including roles as COO of Caron Treatment Centers and CEO/Executive Director of a post-acute care network serving the University of Pennsylvania Health System. Lisa is known for her collaborative approach and commitment to quality outcomes across multiple service lines.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
51
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
66.7%
Residents per day
34
Occupancy rate
66.7%
Residents per day
34
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
33% of new residents, usually for short-term rehab.
Typical stay
12 days
Private pay
67% of new residents, often for short stays.
Typical stay
11 - 12 months
Finances and operations
Voluntary non-profit community
Home revenue
$39.8M
Surplus of revenue
$8.3M
Voluntary non-profit community
Home revenue
$39.8M
Surplus of revenue
$8.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$12.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$31.5M
51-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 9 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
In line with Pennsylvania averageOccupied beds
34 / 51
Average residents
103 per day
Facility TypePersonal Care Homes
StatusLicensed
IssuanceAugust 28, 2025
ExpirationAugust 28, 2026
CountyCHESTER
License Number100980
CMS Certification Number395388
Kendal-Crosslands Communities is legally operated by Kendal-crosslands Communities, Inc..
Profit StatusNON-PROFIT
Rehabilitation Services
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
34
Total Daily Staff
26
Waking Staff
0
Resident Support Staff
34
Residents Served
Artist Studios
Pottery & Ceramics
Weaving Room
Woodshop
Well-Equipped Fitness Center With Personal Trainers
Indoor & Outdoor Pools
Aquatic Fitness Classes
Tennis Court & Pickleball Court
Library
Community Gardens
Computer Lab
Fenced-In And Shaded Dog Park
Specific ProgramsLiving Options, Health Services, Personal Care, Skilled Nursing, Rehabilitation, Home Care, Community, Culinary, Health & Wellbeing, Resident Stories, Fitness, Things To Do In Kennett Square, Floor Plans, Values, News & Events, About, Our Mission, Leadership, Annual Report, FAQs, Gallery & Videos
What does this home offer?
Minimum Age: 50
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Kendal-Crosslands Communities
Independent Living
Assisted Living
Skilled Nursing
Inspection History
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
6 visits/inspections
1 visits/inspections triggered by complaints
Results
2 with citations
4 without citations
Pennsylvania average: 4 complaint visits
Pennsylvania average: 8 inspections with citations
Show Inspection Reports
1 complaint
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Pennsylvania average: 4 complaints
Latest inspection
Date
June 30, 2025
Renewal8 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 63 citations
8 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 59 deficiencies
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Waivers: 0
Health Inspection History
Inspections
Total health inspections
2
Pennsylvania average 6.7
Last Health inspection on Jan 2025
Total health citations
4
Pennsylvania average 31.3
Citations per inspection
2
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 4 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Pennsylvania averagePennsylvania average: 0.3
Serious Health citations
1
1
67% worse than Pennsylvania averagePennsylvania average: 0.6
0 critical citations
1 serious citation
3 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 09, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 09, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jan 09, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jan 09, 2025
Corrected
Care Planning serious citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jan 09, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jan 09, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Dec 28, 2023
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Dec 28, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Chester County The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Filter by care type
Chester County Pocopson Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
West Chester
275
No
1
-
0
0
0%
0
-
-
61.9%
Studio / 1 Bed / 2 Bed
-
Barclay Friends
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
West Chester
171
No
35
Barclay Friends
15
4
66.7%
74
Non-Profit
72
49.5%
Studio / 1 Bed / 2 Bed
A+
Kendal-Crosslands Communities
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Kennett Square
111
No
9
Kendal-Crosslands Communities, Inc.
6
1
33.3%
8
Non-Profit
34
66.7%
Studio / 1 Bed / 2 Bed
-
Echo Lake – SageLife Senior Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Malvern
104
No
11
Sage Atwater Tenant Trs Llc
20
8
75%
111
Profit
113
71.2%
Studio / 1 Bed / 2 Bed
-
Freedom Village at Brandywine
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Coatesville
-
Yes
9
-
0
0
0%
0
-
-
-
Studio / 1 Bed / 2 Bed
A+
Places of interest near Kendal-Crosslands Communities
17.7 miles from city center
Calculate Travel Distance to Kendal-Crosslands Communities
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
117
Employees
117
Contractors
0
Staff to resident ratio
2.05:1
6% better than Pennsylvania averagePennsylvania average ratio: 1.94:1
Avg staff/day
41
Average shift
7.2 hours
8% worse than Pennsylvania averagePennsylvania average: 7.8 hours
Total staff hours (quarter)
26,779
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
20
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
50
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Certified Nursing Assistant | 50 | 0 | 50 | 12,294 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 18 | 0 | 18 | 5,145 | 91 | 100% | 7.5 |
| Registered Nurse | 20 | 0 | 20 | 3,531 | 91 | 100% | 6.8 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,435 | 66 | 73% | 7 |
| Dietitian | 2 | 0 | 2 | 942 | 68 | 75% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 794 | 60 | 66% | 7.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 543 | 56 | 62% | 7.8 |
| Nurse Aide in Training | 4 | 0 | 4 | 468 | 32 | 35% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 436 | 55 | 60% | 7.9 |
| Administrator | 1 | 0 | 1 | 408 | 51 | 56% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 316 | 64 | 70% | 4.7 |
| Occupational Therapy Aide | 1 | 0 | 1 | 194 | 54 | 59% | 3.6 |
| RN Director of Nursing | 1 | 0 | 1 | 96 | 13 | 14% | 7.4 |
| Physical Therapy Assistant | 1 | 0 | 1 | 71 | 38 | 42% | 1.9 |
| Medical Director | 1 | 0 | 1 | 40 | 12 | 13% | 3.3 |
| Qualified Social Worker | 3 | 0 | 3 | 37 | 25 | 27% | 1.5 |
| Occupational Therapy Assistant | 2 | 0 | 2 | 29 | 27 | 30% | 1.1 |
50 Certified Nursing Assistant
% of Days
100%
18 Licensed Practical Nurse
% of Days
100%
20 Registered Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
73%
2 Dietitian
% of Days
75%
2 Mental Health Service Worker
% of Days
66%
2 Other Dietary Services Staff
% of Days
62%
4 Nurse Aide in Training
% of Days
35%
1 Nurse Practitioner
% of Days
60%
1 Administrator
% of Days
56%
2 Respiratory Therapy Technician
% of Days
70%
1 Occupational Therapy Aide
% of Days
59%
1 RN Director of Nursing
% of Days
14%
1 Physical Therapy Assistant
% of Days
42%
1 Medical Director
% of Days
13%
3 Qualified Social Worker
% of Days
27%
2 Occupational Therapy Assistant
% of Days
30%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
57 residents
Residents by payment source
Medicare
2 residents (3.5%)
Private pay or other
55 residents (96.5%)
Programs & Services
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
5% worse than Pennsylvania averagePennsylvania average: 11.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.8
25% worse than Pennsylvania averagePennsylvania average: 22.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
26.2%
Percent of long-stay residents whose need for help with daily activities has increased
26.2%
38% worse than Pennsylvania averagePennsylvania average: 19.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.2%
Percent of long-stay residents whose ability to move independently worsened
15.2%
28% better than Pennsylvania averagePennsylvania average: 21.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
42.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
42.1%
57% worse than Pennsylvania averagePennsylvania average: 26.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
29% worse than Pennsylvania averagePennsylvania average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
11.6%
Percent of long-stay high risk residents with pressure ulcers
11.6%
110% worse than Pennsylvania averagePennsylvania average: 5.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.1%
Percent of long-stay residents with a urinary tract infection
2.1%
18% worse than Pennsylvania averagePennsylvania average: 1.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.6%
Percent of long-stay residents who lose too much weight
0.6%
91% better than Pennsylvania averagePennsylvania average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.1%
Percent of long-stay residents who have depressive symptoms
1.1%
80% better than Pennsylvania averagePennsylvania average: 5.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.3%
Percent of long-stay residents who received an antipsychotic medication
9.3%
46% better than Pennsylvania averagePennsylvania average: 17.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
14% better than Pennsylvania averagePennsylvania average: 86.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than Pennsylvania averagePennsylvania average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.5%
27% better than Pennsylvania averagePennsylvania average: 68.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Pennsylvania averagePennsylvania average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
41% better than Pennsylvania averagePennsylvania average: 68.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$13K
79% lower than Pennsylvania averagePennsylvania average: $59K
Number of fines
1
52% fewer fines than Pennsylvania averagePennsylvania average: 2.1
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Pennsylvania averagePennsylvania average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$13K
Pennsylvania average
$59K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 9, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 9, 2025
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Kendal-Crosslands Communities based on CMS SNF Cost Reports.
Occupancy Rate
84.8%
↓ 2.8pp vs 2022
Net Income
$8.3M
↑ ~$20.1M vs 2022
Total Payroll
$16.0M
↑ ~$1.0M vs 2022
Profit Margin
32.5%
↑ 84.4pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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