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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Situated in the stunning Kennett Square, PA, Kendal-crosslands Communities is an idyllic senior living community that provides life-plan communities. A wide range of cozy and sophisticated studio, one-bedroom, and two-bedroom accommodations await seniors as they transition into the community, carefully crafted to foster freedom and familiarity. Kendal-crosslands Communities lends extra support to residents’ daily lives with a compassionate and highly skilled team.
Share stories with fellow residents and lead a meaningful life surrounded by a bright and welcoming environment. A robust calendar of carefully curated fun activities and exciting events accompanies residents as they make the most out of their day. Moreover, dining options are carefully prepared to satisfy seniors’ tastes and preferences. Kendal-crosslands Communities is an incredible community that promotes lively and enjoyable surroundings within its beautiful campus.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 6th out of 203 homes in Pennsylvania. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 1m per day | ▲ 42% State avg: 3h 32m per day · National avg: 3h 25m per day |
Lower than the Pennsylvania average: 78.7%Kendal-Crosslands Communities is legally operated by Kendal-crosslands Communities, Inc..
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. See the nursing homes benchmark below for the typical Pennsylvania score; higher is better.
Well above the Pennsylvania average for nursing homes.
Pennsylvania nursing homes benchmark: C+ 77/100
Inspection score: 97 out of 100. Letter grade A+. Well above the Pennsylvania average for nursing homes.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 63 | This facility has 87% fewer total citations than a typical Pennsylvania nursing home (8 vs. PA avg 63).↓ 87% better |
|
Citations per year
Average citations per year since 2021.
| 1.6 | 12.6 | This facility has 87% fewer citations per year than a typical Pennsylvania nursing home (1.6 vs. PA avg 12.6).↓ 87% better |
|
Citations per inspection
Average citations per inspection.
| 1.3 | 5.7 | This facility has 77% fewer citations per inspection than a typical Pennsylvania nursing home (1.3 vs. PA avg 5.7).↓ 77% better |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 11 | This facility has 45% fewer total inspections than a typical Pennsylvania nursing home (6 vs. PA avg 11).↓ 45% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 8 | This facility has 75% fewer inspections with citations than a typical Pennsylvania nursing home (2 vs. PA avg 8).↓ 75% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 33% | 73% | This facility has 40 percentage points lower inspection citation rate than a typical Pennsylvania nursing home (33% vs. PA avg 73%).↓ 40% better |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 4 | This facility has 75% fewer total complaints than a typical Pennsylvania nursing home (1 vs. PA avg 4).↓ 75% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.2 | 0.8 | This facility has 75% fewer complaints per year than a typical Pennsylvania nursing home (0.2 vs. PA avg 0.8).↓ 75% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 30, 2025, found no deficiencies. Earlier inspections showed a mixed record, with some deficiencies noted in September 2024 related to furnace inspections, staff training, first aid supplies, medication labeling, and resident records. Prior reports identified issues with hot water temperatures and freezer thermometers, which were corrected. Complaint investigations were not listed in the available reports. The overall trend suggests improvement, with the latest inspection showing no deficiencies after previous issues were addressed.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPennsylvania average 6.7
Last Health inspection on Jan 2025
Pennsylvania average 31.3
Pennsylvania average 4.4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 4 citations resulted from standard inspections.
100% better than Pennsylvania averagePennsylvania average: 0.3
67% worse than Pennsylvania averagePennsylvania average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Pennsylvania average
6% worse than Pennsylvania average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
0 contractor hours this quarter
No contractor roles were reported this quarter.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 42 | 0 | 42 | 12,554 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 18 | 0 | 18 | 4,578 | 92 | 100% | 7.6 |
| Registered Nurse | 19 | 0 | 19 | 3,956 | 92 | 100% | 7.1 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,469 | 71 | 77% | 6.8 |
| Dietitian | 2 | 0 | 2 | 960 | 68 | 74% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 925 | 63 | 68% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 734 | 69 | 75% | 7.8 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 562 | 66 | 72% | 4.4 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Administrator | 2 | 0 | 2 | 440 | 55 | 60% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 155 | 43 | 47% | 3.6 |
| RN Director of Nursing | 1 | 0 | 1 | 97 | 13 | 14% | 7.5 |
| Physical Therapy Assistant | 2 | 0 | 2 | 49 | 30 | 33% | 1.6 |
| Medical Director | 1 | 0 | 1 | 38 | 11 | 12% | 3.5 |
| Occupational Therapy Assistant | 2 | 0 | 2 | 20 | 21 | 23% | 0.9 |
| Qualified Social Worker | 2 | 0 | 2 | 17 | 15 | 16% | 1.1 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
79% lower than Pennsylvania averagePennsylvania average: $59K
52% fewer fines than Pennsylvania averagePennsylvania average: 2.1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Pennsylvania averagePennsylvania average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jan 9, 2025 · $13K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 9, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
5% worse than Pennsylvania averagePennsylvania average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.8
25% worse than Pennsylvania averagePennsylvania average: 22.2
Percent of long-stay residents whose need for help with daily activities has increased
26.2%
38% worse than Pennsylvania averagePennsylvania average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
15.2%
28% better than Pennsylvania averagePennsylvania average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
42.1%
57% worse than Pennsylvania averagePennsylvania average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
29% worse than Pennsylvania averagePennsylvania average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
11.6%
110% worse than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents with a urinary tract infection
2.1%
18% worse than Pennsylvania averagePennsylvania average: 1.8%
Percent of long-stay residents who lose too much weight
0.6%
91% better than Pennsylvania averagePennsylvania average: 6.6%
Percent of long-stay residents who have depressive symptoms
1.1%
80% better than Pennsylvania averagePennsylvania average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
9.3%
46% better than Pennsylvania averagePennsylvania average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
14% better than Pennsylvania averagePennsylvania average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than Pennsylvania averagePennsylvania average: 93.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.5%
27% better than Pennsylvania averagePennsylvania average: 68.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Pennsylvania averagePennsylvania average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
41% better than Pennsylvania averagePennsylvania average: 68.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
33% of new residents, usually for short-term rehab.
67% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
57State-approved Nurse Aide Training and Competency Evaluation Program on-site
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Kendal-Crosslands Communities based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #41 / 205Payroll — State benchmarkedThis home is ranked 41st out of 205 homes in Pennsylvania. Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Minimum Age: 50
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Lisa Marsilio is the Chief Executive Officer for Kendal~Crosslands Communities, overseeing strategic planning, financial management, resident services, and quality healthcare programs. She brings extensive leadership experience in healthcare, including roles as COO of Caron Treatment Centers and CEO/Executive Director of a post-acute care network serving the University of Pennsylvania Health System. Lisa is known for her collaborative approach and commitment to quality outcomes across multiple service lines.
17.7 miles from city center
Estimated distance in miles from Kennett Square's city center to Kendal-Crosslands Communities's address, calculated via Google Maps.
Add your location
Kendal-Crosslands Communities is located in Kennett Square, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Kendal-Crosslands Communities |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Kennett Square | 51 | 66.7% | -15% | 6.47 | +49% | +56% | $0 | 4 | 2.0 | 1 | 34 | - | 9 | Catherine Emig | $39.8M | $16.0M | 40.3% | 395388 | ||||
| Chester County Pocopson Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | West Chester | 275 | 61.9% | -21% | 5.31 | -47% | +28% | $16.0k | 9 | 3.0 | 2 | 162 | - | 1 | Thomas Mancill | $25.1M | $18.0M | 71.8% | 395384 | ||||
| Freedom Village at Brandywine |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Coatesville | 120 | 90.9% | +15% | 4.23 | +31% | +2% | $0 | 5 | 1.7 | - | 46 | A+ | 9 | Danielle Geyer | $38.0M | $14.5M | 38.1% | 396062 | ||||
| Barclay Friends |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Chester (North Franklin Street) | 103 | 49.5% | -37% | 4.70 | +12% | +13% | $9.4k | 1 | 1.0 | - | 61 | A+ | 35 | Barclay Friends | $24.1M | $13.0M | 53.9% | 395848 |
Kendal-Crosslands Communities is in the Kennett Square neighborhood of Kennett Square.
Kendal-Crosslands Communities has a walk score of 9. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to PA state health department records, Kendal-Crosslands Communities's license number is 100980.
According to PA state health department records, Kendal-Crosslands Communities's license expires on August 28, 2026.
Kendal-Crosslands Communities's occupancy is 67%.
Kendal-Crosslands Communities is registered as a non-profit in PA.
Kendal-Crosslands Communities has 51 beds.
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