5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated in the stunning Kennett Square, PA, Kendal-Crosslands Communities is an idyllic senior living community that provides life-plan communities. A wide range of cozy and sophisticated studio, one-bedroom, and two-bedroom accommodations await seniors as they transition into the community, carefully crafted to foster freedom and familiarity. Kendal-Crosslands Communities lends extra support to residents’ daily lives with a compassionate and highly skilled team.
Share stories with fellow residents and lead a meaningful life surrounded by a bright and welcoming environment. A robust calendar of carefully curated fun activities and exciting events accompanies residents as they make the most out of their day. Moreover, dining options are carefully prepared to satisfy seniors’ tastes and preferences. Kendal-Crosslands Communities is an incredible community that promotes lively and enjoyable surroundings within its beautiful campus.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 23m per day | |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 6m per day | |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 58m per day | |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 53m per day | |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 58m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Lower than the Pennsylvania average: 78.7%Kendal-Crosslands Communities is legally operated by Kendal-Crosslands Communities, Inc.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. The score below shows how many points this facility sits above or below the typical Pennsylvania assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
16 points above the Pennsylvania average for assisted living residences (83/100)
Rank #17 / 460 in Pennsylvania Inspection Score — State benchmarked This home is ranked 17th out of 460 homes in Pennsylvania for Inspection Score. Shows this facility's inspection score compared to the Pennsylvania average among 460 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 99 out of 100. Letter grade A+. 16 points above the Pennsylvania average for assisted living residences (83/100)
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 63 | This facility has 87% fewer total citations than a typical Pennsylvania assisted living residence (8 vs. PA avg 63).↓ 87% better Rank #40 / 478 Total citations — State benchmarked This home is ranked 40th out of 478 homes in Pennsylvania for Total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2021.
| 1.6 | 12.6 | This facility has 87% fewer citations per year than a typical Pennsylvania assisted living residence (1.6 vs. PA avg 12.6).↓ 87% better |
|
Citations per inspection
Average citations per inspection.
| 1.3 | 5.7 | This facility has 77% fewer citations per inspection than a typical Pennsylvania assisted living residence (1.3 vs. PA avg 5.7).↓ 77% better Rank #39 / 478 Citations per inspection — State benchmarked This home is ranked 39th out of 478 homes in Pennsylvania for Citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 6 | 11 | This facility has had 45% fewer total inspections than the Pennsylvania average (6 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 45% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 8 | This facility has 75% fewer inspections with citations than a typical Pennsylvania assisted living residence (2 vs. PA avg 8).↓ 75% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 33% | 73% | This facility has 40 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (33% vs. PA avg 73%).↓ 40% better Rank #27 / 478 Inspection citation rate — State benchmarked This home is ranked 27th out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking. |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 4 | This facility has 75% fewer total complaints than a typical Pennsylvania assisted living residence (1 vs. PA avg 4).↓ 75% better Rank #107 / 478 Total complaints — State benchmarked This home is ranked 107th out of 478 homes in Pennsylvania for Complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaints per year
Average complaints per year since 2021.
| 0.2 | 0.8 | This facility has 75% fewer complaints per year than a typical Pennsylvania assisted living residence (0.2 vs. PA avg 0.8).↓ 75% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
State average N/A
Last Health inspection on Jan 2025
State average N/A
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 4 citations resulted from standard inspections.
In line with State averageState average: N/A
In line with State averageState average: N/A
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with State averageState average ratio: 0 : 0
0% compared with State averageState average: 0 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 19 RN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursAssists with medical care and medications.
All 18 LPN Staff are full-time employees. No contractors work on this role.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursHelps with daily care and mobility.
All 42 CNA Staff are full-time employees. No contractors work on this role.
42
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 42 | 0 | 42 | 12,554 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 18 | 0 | 18 | 4,578 | 92 | 100% | 7.6 |
| Registered Nurse | 19 | 0 | 19 | 3,956 | 92 | 100% | 7.1 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,469 | 71 | 77% | 6.8 |
| Dietitian | 2 | 0 | 2 | 960 | 68 | 74% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 925 | 63 | 68% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 734 | 69 | 75% | 7.8 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 562 | 66 | 72% | 4.4 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Administrator | 2 | 0 | 2 | 440 | 55 | 60% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 155 | 43 | 47% | 3.6 |
| RN Director of Nursing | 1 | 0 | 1 | 97 | 13 | 14% | 7.5 |
| Physical Therapy Assistant | 2 | 0 | 2 | 49 | 30 | 33% | 1.6 |
| Medical Director | 1 | 0 | 1 | 38 | 11 | 12% | 3.5 |
| Occupational Therapy Assistant | 2 | 0 | 2 | 20 | 21 | 23% | 0.9 |
| Qualified Social Worker | 2 | 0 | 2 | 17 | 15 | 16% | 1.1 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
79% lower than State averageState average: $59K
52% fewer fines than State averageState average: 2.1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jan 9, 2025 · $13K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 9, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.5
5% worse than State averageState average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.8
25% worse than State averageState average: 22.2
Percent of long-stay residents whose need for help with daily activities has increased
26.2%
38% worse than State averageState average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
15.2%
28% better than State averageState average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
42.1%
57% worse than State averageState average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
29% worse than State averageState average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
11.6%
110% worse than State averageState average: 5.5%
Percent of long-stay residents with a urinary tract infection
2.1%
18% worse than State averageState average: 1.8%
Percent of long-stay residents who lose too much weight
0.6%
91% better than State averageState average: 6.6%
Percent of long-stay residents who have depressive symptoms
1.1%
80% better than State averageState average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
9.3%
46% better than State averageState average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
14% better than State averageState average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than State averageState average: 93.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.5%
27% better than State averageState average: 68.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
41% better than State averageState average: 68.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
33% of new residents, usually for short-term rehab.
67% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
57State-approved Nurse Aide Training and Competency Evaluation Program on-site
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Kendal-Crosslands Communities from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #42 / 209Payroll — State benchmarkedThis home is ranked 42nd out of 209 homes in Pennsylvania for Payroll. Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #154 / 209Payroll % — State benchmarkedThis home is ranked 154th out of 209 homes in Pennsylvania for Payroll %. Shows payroll as a percentage of revenue versus the Pennsylvania average. Well-run Pennsylvania facilities typically land around 53–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Minimum Age: 50
No pets allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (67% of admissions), and a typical private pay stay runs around 11 - 12 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Lisa Marsilio is the Chief Executive Officer for Kendal~Crosslands Communities, overseeing strategic planning, financial management, resident services, and quality healthcare programs. She brings extensive leadership experience in healthcare, including roles as COO of Caron Treatment Centers and CEO/Executive Director of a post-acute care network serving the University of Pennsylvania Health System. Lisa is known for her collaborative approach and commitment to quality outcomes across multiple service lines.
3.8 miles from city center
Estimated distance in miles from Kennett Square's city center to Kendal-Crosslands Communities's address, calculated via Google Maps.
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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Freedom Village at Brandywine | NH AL IL MC RC SNF | Coatesville | - | 60 | A+ | 9 | 1 Bed / 2 Bed |
| Kendal-Crosslands Communities | NH AL IL MC SNF | Kennett Square | - | 51 | - | 9 | Studio / 1 Bed / 2 Bed |
| Souderton Mennonite Homes | NH AL MC RC | Souderton | - | 154 | - | 31 | Studio / 1 Bed / 2 Bed |
| Barclay Friends | NH AL MC RESC SNF | West Chester (North Franklin Street) | - | 103 | A+ | 35 | Private / Shared Suites |
| Overlook Green Senior Living | NH MC | Pittsburgh | - | 128 | - | 30 | Studio / 1 Bed |
Kendal-Crosslands Communities has a walk score of 9. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to PA state health department records, Kendal-Crosslands Communities's license number is 100980.
According to PA state health department records, Kendal-Crosslands Communities's license expires on August 28, 2026.
Kendal-Crosslands Communities's occupancy is 67%.
No, Kendal-Crosslands Communities has a no-pet policy.
Kendal-Crosslands Communities is registered as a non-profit in PA.
Kendal-Crosslands Communities has 51 beds.
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