Letcher Manor

Nursing Home & Skilled Nursing · Whitesburg, KY

CMS overall rating

73 Piedmont Drive, Whitesburg, KY 41858 View map

Calculator: See prices in your area

Letcher Manor accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Letcher Manor accepts Medicare, Medicaid, and private pay.

Overview of Letcher Manor

Whitesburg, Kentucky is home to Letcher Manor, a 142-bed nursing home owned by Carla Bishnoi and situated on Piedmont Drive. The facility processes accounts through typical billing channels, accepting Medicare, Medicaid, and private pay options. The surrounding geographic layout has a Walk Score of 41, creating a mostly car-dependent setting where visiting families will generally require a vehicle for transit, though a few minor local errands can be handled on foot.

Operational records show an 84 percent occupancy rate, with the resident population experiencing an average length of stay of 175 days across the 142 beds. Shift charts indicate that total direct nursing care averages 2 hours and 49 minutes per resident each day, divided into 2 hours and 17 minutes from nurse aides, 44 minutes from practical nurses, and 24 minutes from registered nurses. Daily workflows are structured around short-term rehabilitation, post-hospital recovery, and respite care, backed by a clinical infrastructure that includes routine laboratory testing, X-ray tracking, podiatry, dental checks, and pharmacy distribution.

The layout comprises furnished private and semi-private rooms that link to indoor family lounges, a beauty shop, a mobile garden, and an outdoor courtyard. The domestic crew manages standard daily operations, including housekeeping, laundry loops, and religious services, while maintaining a pet-friendly policy and providing Wi-Fi access. State monitoring records note that past regulatory surveys included citations regarding infection control, food preparation safety, care planning, and discharge papers, though a more recent inspection report recorded zero deficient practices.

Prospective residents can coordinate a site visit to evaluate the room setups, check out the courtyard areas, and discuss the recent regulatory inspection trends directly with the administrative team.

Facility Direct Line (606) 633-1434

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

2h 49m per day

vs avg

6 of 6 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	28m per day	▼ 40% State avg: 46m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	46m per day	▼ 7% State avg: 49m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 19m per day	▼ 5% State avg: 2h 26m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 14m per day	▼ 8% State avg: 3h 30m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 77% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	21m per day	▼ 34% State avg: 31m per day · National avg: 28m per day

Capacity and availability

175 days

142-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 41 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

84%

Similar to the Kentucky average: 81.3%

Occupied beds

119 / 142

Average occupied beds in Kentucky homes 80 beds

Facility TypeLong Term Care (nursing Facility)

StatusActive

IssuanceOctober 1, 2025

CountyLetcher

License Number100604

CMS Certification Number185200

Letcher Manor is administered by Kimberly Mullins.

Owner NameDjlm Operations, LLC

Rehabilitation Services

Respite Care

HousekeepingYes

Linen ServiceYes

Ambulance & Transportation

Beauty/Barber Salon

Cable & Phone

Complimentary Wi-Fi

Computer Access

Conference Room

Dental

Podiatry

Optometry

& Audiology Services

Electronic Security System

Family/Resident Lounges

Furnished Private & Semi-Private Rooms

Group Outings

Housekeeping

Linen

& Laundry Services

Library

Mobile Garden

On-Site Religious Services

Outdoor Courtyard

Oxygen Services

Personal And Medical Supplies

Pet Friendly

Pharmacy

State-Of-The-Art Therapy Equipment

X-Ray And Laboratory Services

Religious Services

Touring HoursOpen visiting hours

Since 2019 · 7 years of data 16 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Kentucky state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Kentucky state average

Overall vs. KY average

Latest Inspection June 25, 2025 Abbreviated Survey

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	KY Average	vs. KY Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	16	6	This facility has 167% more total deficiencies than a typical Kentucky assisted living residence (16 vs. KY avg 6).↑ 167% worse
Deficiencies per year Average deficiencies per year since 2019.	2.3	0.9	This facility has 156% more deficiencies per year than a typical Kentucky assisted living residence (2.3 vs. KY avg 0.9).↑ 156% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

June 25, 2025 abbreviated survey found no deficient practices and cleared all prior issues.
February 27, 2025 inspection cited four deficiencies including infection control, food safety, care planning, and discharge assessment transmission.
Multiple complaints were investigated in February 2025, with one substantiated related to care planning and discharge documentation.

Show Inspection Reports

Inspections since 2019

Total health inspections 3

State average N/A

Last Health inspection on Feb 2025

Total health citations

State average N/A

Citations per inspection

3.67

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 11 citations resulted from standard inspections; 1 of 11 resulted from complaint investigations; and 1 of 11 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

11 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 7 years)

Infection Control moderate citation Feb 27, 2025

Corrected

Nutrition moderate citation Feb 27, 2025

Corrected

Quality of Care moderate citation Feb 27, 2025

Corrected

Care Planning moderate citation Feb 27, 2025

Corrected

Total staff 135

Employees 117

Contractors 18

Staff to resident ratio 1.16 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 52

Average shift 9.2 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 43,852

Nursing staff breakdown

9.8 hours

10.2 hours

9.7 hours

Contractor staffing

3,709 contractor hours this quarter

Speech Language Pathologist: 6 Physical Therapy Aide: 3 Respiratory Therapy Technician: 2 Qualified Social Worker: 2 Physical Therapy Assistant: 2 Medical Director: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	67	0	67	23,104	92	100%	9.7
Licensed Practical Nurse	18	0	18	6,957	92	100%	10.2
Registered Nurse	12	0	12	3,059	92	100%	9.8
Speech Language Pathologist	0	6	6	1,617	86	93%	7.8
Medication Aide/Technician	3	0	3	1,507	90	98%	11
Clinical Nurse Specialist	5	0	5	1,347	65	71%	7.9
Other Dietary Services Staff	4	0	4	1,342	91	99%	7.1
RN Director of Nursing	4	0	4	1,125	64	70%	7.6
Physical Therapy Aide	0	3	3	967	68	74%	8.6
Mental Health Service Worker	1	0	1	512	64	70%	8
Qualified Social Worker	0	2	2	498	69	75%	7.2
Nurse Practitioner	1	0	1	480	60	65%	8
Administrator	1	0	1	456	57	62%	8
Physical Therapy Assistant	0	2	2	403	66	72%	6.1
Dental Services Staff	1	0	1	254	39	42%	6.5
Respiratory Therapy Technician	0	2	2	163	55	60%	3
Occupational Therapy Assistant	0	1	1	36	8	9%	4.5
Occupational Therapy Aide	0	1	1	21	5	5%	4.1
Medical Director	0	1	1	5	17	18%	0.3

67 Certified Nursing Assistant

% of Days 100%

18 Licensed Practical Nurse

% of Days 100%

12 Registered Nurse

% of Days 100%

6 Speech Language Pathologist

% of Days 93%

3 Medication Aide/Technician

% of Days 98%

5 Clinical Nurse Specialist

% of Days 71%

4 Other Dietary Services Staff

% of Days 99%

4 RN Director of Nursing

% of Days 70%

3 Physical Therapy Aide

% of Days 74%

1 Mental Health Service Worker

% of Days 70%

2 Qualified Social Worker

% of Days 75%

1 Nurse Practitioner

% of Days 65%

1 Administrator

% of Days 62%

2 Physical Therapy Assistant

% of Days 72%

1 Dental Services Staff

% of Days 42%

2 Respiratory Therapy Technician

% of Days 60%

1 Occupational Therapy Assistant

% of Days 9%

1 Occupational Therapy Aide

% of Days 5%

1 Medical Director

% of Days 18%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 9.2

12% better than State average

State average: 10.5

Functional decline score 14.8

22% better than State average

State average: 18.9

Long-stay resident measures

Average State avg: 3.5

Need for Help with Daily Activities Increased 13.4%

20% better than State average

State average: 16.8%

Walking Ability Worsened 12.0%

39% better than State average

State average: 19.6%

Low Risk Residents with Bowel/Bladder Incontinence 19.0%

7% better than State average

State average: 20.5%

Falls with Major Injury 3.9%

In line with State average

State average: 3.8%

High Risk Residents with Pressure Ulcers 8.3%

44% worse than State average

State average: 5.8%

Urinary Tract Infection 0.0%

100% better than State average

State average: 1.9%

Lost Too Much Weight 8.4%

24% worse than State average

State average: 6.8%

Depressive Symptoms 4.5%

69% better than State average

State average: 14.3%

Antipsychotic Use 21.0%

35% worse than State average

State average: 15.6%

Pneumococcal Vaccine 90.7%

In line with State average

State average: 93.9%

Influenza Vaccine 98.3%

In line with State average

State average: 96.2%

Hospitalizations per 1,000 days 1.27

32% better than State average

State average: 1.87

ED visits per 1,000 days 4.29

96% worse than State average

State average: 2.19

Short-stay resident measures

Significantly below average State avg: 2.2

Pneumococcal Vaccine 87.8%

5% better than State average

State average: 83.7%

Antipsychotic medication increase 4.4%

126% worse than State average

State average: 1.9%

Influenza Vaccine 64.0%

23% worse than State average

State average: 83.6%

Re-hospitalized after SNF stay 23.7%

In line with State average

State average: 24.5%

Emergency department visits 8.1%

42% better than State average

State average: 13.9%

Falls with major injury 1.5%

88% worse than State average

State average: 0.8%

Ability to care for self at discharge 32.4%

40% worse than State average

State average: 53.7%

Successful return to home or community 38.8%

23% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

41% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

22% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 116

Medicare

10.3% of residents

Medicaid

80.2% of residents

Private pay or other

9.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Letcher Manor from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 89.7% ↑ 2.2pp vs 2022

Net Patient Income $1.3M ↑ ~$1.7M vs 2022

Payroll Costs $6.0M ↑ ~$307.3K vs 2022

Operating Margin 9.3% ↑ 12.8pp vs 2022

Metric	2011	2012	2013	2014	2015	2017	2018	2019	2020	2021	2022	2023
Occupancy %	83.0%	83.0%	81.9%	83.1%	85.1%	84.3%	78.5%	88.7%	86.4%	70.2%	87.5%	89.7%
Beds	142	142	142	142	142	142	142	142	142	142	142	142
Net Income	$1,445,375	$1,047,377	$666,196	$849,403	$676,126	-$633,647	-$543,369	-$912,803	$452,521	$2,747,437	$972,526	$1,346,215
Gross Revenue	$9,706,133	$10,154,461	$10,170,015	$10,600,708	$10,986,777	$11,539,364	$12,521,074	$12,428,789	$11,355,886	$9,391,582	$13,136,107	$15,319,932
Operating Expenses	$7,566,916	$8,051,580	$8,492,675	$8,401,932	$8,702,277	$10,846,900	$11,724,086	$11,741,756	$11,605,458	$10,405,123	$12,155,379	$12,434,490
Net Patient Income	$1,369,180	$998,146	$628,897	$802,250	$633,381	-$671,684	-$570,077	-$921,357	-$619,555	-$771,822	-$415,365	$1,275,370
Net Patient Revenue	$8,936,096	$9,049,726	$9,121,572	$9,204,182	$9,335,658	$10,175,216	$11,154,009	$10,820,399	$10,985,903	$9,633,301	$11,740,014	$13,709,860
Payroll Costs	$4,386,806	$4,597,764	$4,881,517	$4,810,988	$4,913,536	$5,002,482	$5,052,318	$4,966,515	$5,209,680	$4,714,604	$5,680,998	$5,988,296
Operating Margin %	15.3%	11.0%	6.9%	8.7%	6.8%	-6.6%	-5.1%	-8.5%	-5.6%	-8.0%	-3.5%	9.3%
Medicare %	14.5%	16.1%	16.4%	15.0%	13.8%	16.1%	20.7%	13.1%	13.5%	13.3%	9.0%	7.4%
Medicaid %	78.0%	76.2%	74.4%	77.6%	81.3%	75.6%	66.9%	77.7%	80.0%	79.4%	77.0%	79.9%
Private %	7.5%	7.7%	9.2%	7.5%	4.8%	8.3%	12.3%	9.2%	6.6%	7.3%	14.0%	12.7%
Net Patient Revenue/Day	$208	$210	$215	$214	$212	$233	$274	$235	$245	$265	$259	$295
Cost/Day	$176	$187	$200	$195	$197	$248	$288	$256	$258	$286	$268	$267
Avg Length of Stay	64.5 days	92.4 days	90.9 days	111.5 days	110.8 days	125.9 days	117.6 days	138.4 days	184.1 days	158.9 days	168.6 days	175.5 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$13.7M

Net patient income

$1.3M

For-profit Corporation

Net patient revenue

$13.7M

Net patient income

$1.3M

Other income

$70.8K

Payroll costs

$6.0M 43.7% of net patient revenue

Other operating costs

$6.4M

Total costs

$12.4M

What does this home offer?

Pets Allowed

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (41% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 37%

Private pay 41%

Medicaid 22%

Coverage residents most often leave under.

Medicare 31%

Private pay 39%

Medicaid 29%

Calculate Travel Distance to Letcher Manor

Add your location

Compare Nursing Homes around the area

The information below is reported by the Kentucky Cabinet for Health and Family Services, Office of Inspector General.


Westport Place Health Campus	NH AL RC SNF	Louisville	-	22	-	47	Studio
Hermitage Care & Rehabilitation Center	NH SNF	Owensboro	-	92	A+	49	-
Twin Rivers Nursing And Rehab Center	NH HOS PC RC SNF	Owensboro	-	132	-	52	Private Rooms / Semi-Private Rooms
Hopkins Center	NH SNF	Woodburn	-	50	-	7	Private Rooms / Semi-Private Rooms
Letcher Manor	NH SNF	Whitesburg	-	142	-	41	-

Nursing Home Explorer

Who is the owner of Letcher Manor?

Letcher Manor is legally operated by Djlm Operations, LLC, and administered by Kimberly Mullins.

Is Letcher Manor in a walkable area?

Letcher Manor has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Letcher Manor?

According to KY state health department records, Letcher Manor's license number is 100604.

What is the occupancy rate at Letcher Manor?

Letcher Manor's occupancy is 84%.

Are pets allowed at Letcher Manor?

Yes, Letcher Manor allows residents to bring their pets.

Does Letcher Manor operate as a for-profit or non-profit?

Letcher Manor is registered as a for-profit in KY.

Who is the administrator of Letcher Manor?

Kimberly Mullins is the administrator of Letcher Manor.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Letcher Manor

Overview of Letcher Manor

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Additional Policies & Features

Amenities & Lifestyle

Contact Letcher Manor

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Kentucky state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

67 Certified Nursing Assistant

18 Licensed Practical Nurse

12 Registered Nurse

6 Speech Language Pathologist

3 Medication Aide/Technician

5 Clinical Nurse Specialist

4 Other Dietary Services Staff

4 RN Director of Nursing

3 Physical Therapy Aide

1 Mental Health Service Worker

2 Qualified Social Worker

1 Nurse Practitioner

1 Administrator

2 Physical Therapy Assistant

1 Dental Services Staff

2 Respiratory Therapy Technician

1 Occupational Therapy Assistant

1 Occupational Therapy Aide

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Letcher Manor

Calculate Travel Distance to Letcher Manor

Compare Nursing Homes around the area

Guides for Better Senior Living