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Manorhouse Assisted Living & Memory Care is a multi-level senior care community in Richmond, Virginia, offering independent living, assisted living, and memory care services within a single campus. Managed by Luann Paul, this 100-bed community has a current occupancy of approximately 63%, making it ideal for families seeking immediate placement.
Regarding its regulatory standing, the community has completed 14 inspections, in line with the Virginia state average. Half of these visits resulted in violations, a 50% rate that is lower than the state average of 64.3%. Furthermore, the cumulative count of 17 deficiencies is significantly better than the Virginia average of 32, suggesting a positive history of compliance. The most recent monitoring visit on August 18, 2025, cited deficiencies related to wheelchair stability during transport and fall prevention protocols.
Previous inspections also highlighted areas for improvement in equipment maintenance, resident placement records, and individualized service plans. Out of five complaint investigations, most were found to be unsubstantiated, though one case regarding an equipment repair was partially substantiated. Notably, no fines or formal enforcement actions are listed in the current records.
The service model includes 24-hour staffing with CNAs and licensed nurses, an on-staff physician, rehabilitation services, and respite care. To ensure resident safety, the community features controlled access, fire-resistant construction, comprehensive smoke and fire detection, and emergency nurse call systems in all bathrooms and bedrooms. The dining program also provides three daily meals with various dessert and entrée choices, and snacks. By offering a spectrum of care from independent living to specialized memory care, the community enables older adults to age in place with consistent support as their needs change. Medicare is also accepted, allowing more access for eligible residents.
Manorhouse Assisted Living & Memory Care is a strong choice for older adults prioritizing the ability to transition between levels of care without changing their address. Its combination of Medicare participation, on-site medical oversight, and a solid safety infrastructure makes it a reliable option for families exploring senior living and memory care services in the Richmond area.
Lower than the Virginia average: 85.7%Manorhouse Assisted Living & Memory Care is administrated by Mrs. Luann Paul.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 32 | This facility has 47% fewer total deficiencies than a typical Virginia assisted living residence (17 vs. VA avg 32).↓ 47% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 2.8 | 5.3 | This facility has 47% fewer deficiencies per year than a typical Virginia assisted living residence (2.8 vs. VA avg 5.3).↓ 47% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.2 | 2.3 | This facility has 48% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.2 vs. VA avg 2.3).↓ 48% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 14 | 14 | This facility has total inspections in line with the Virginia average (14 vs. VA avg 14).— At avg |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 7 | 9 | This facility has 22% fewer inspections with violations than a typical Virginia assisted living residence (7 vs. VA avg 9).↓ 22% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 50% | 64% | This facility has 14 percentage points lower inspection violation rate than a typical Virginia assisted living residence (50% vs. VA avg 64%).↓ 14% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 5 | 7 | This facility has 29% fewer total complaints than a typical Virginia assisted living residence (5 vs. VA avg 7).↓ 29% better |
|
Complaints per year
Average complaints per year since 2020.
| 0.8 | 1.2 | This facility has 33% fewer complaints per year than a typical Virginia assisted living residence (0.8 vs. VA avg 1.2).↓ 33% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
12.7 miles from city center
Estimated distance in miles from Richmond's city center to Manorhouse Assisted Living & Memory Care's address, calculated via Google Maps.
Add your location
Manorhouse Assisted Living & Memory Care is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Sancerre Atlee Station |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Mechanicsville (Giles Preserve) | 120
Facility
120
VA AVG
98
Rank
#93 / 371 | Yes |
30
Facility
30
VA AVG
44
Rank
#304 / 449 | Studio / 1 Bed / 2 Bed | Lauren Friedman | - | A | 18 | 38.9%
Facility
38.9%
VA AVG
64.3%
Rank
#86 / 332 | 12
Facility
12
VA AVG
7
Rank
#286 / 332 | 13
Facility
13
VA AVG
32
Rank
#158 / 332 | 0.7
Facility
0.7
VA AVG
2.3
Rank
#104 / 332 |
| Sunrise of Richmond |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond (Raintree) | 110
Facility
110
VA AVG
98
Rank
#115 / 371 | Yes |
32
Facility
32
VA AVG
44
Rank
#289 / 449 | - | Ait Karen Simon-Dunham |
56.4%
Facility
56.4%
VA AVG
70.8%
Rank
#231 / 297 | - | 12 | 25%
Facility
25%
VA AVG
64.3%
Rank
#47 / 332 | 6
Facility
6
VA AVG
7
Rank
#217 / 332 | 10
Facility
10
VA AVG
32
Rank
#142 / 332 | 0.8
Facility
0.8
VA AVG
2.3
Rank
#108 / 332 |
| Manorhouse Assisted Living & Memory Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 100
Facility
100
VA AVG
98
Rank
#145 / 371 | No |
59
Facility
59
VA AVG
44
Rank
#116 / 449 | - | Mrs. Luann Paul |
63.0%
Facility
63.0%
VA AVG
70.8%
Rank
#203 / 297 | - | 14 | 50%
Facility
50%
VA AVG
64.3%
Rank
#124 / 332 | 5
Facility
5
VA AVG
7
Rank
#200 / 332 | 17
Facility
17
VA AVG
32
Rank
#184 / 332 | 1.2
Facility
1.2
VA AVG
2.3
Rank
#138 / 332 |
| Sunrise at Bon Air |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 94
Facility
94
VA AVG
98
Rank
#176 / 371 | Yes |
52
Facility
52
VA AVG
44
Rank
#161 / 449 | - | Michelle Dorsey |
88.3%
Facility
88.3%
VA AVG
70.8%
Rank
#48 / 297 | - | 15 | 40%
Facility
40%
VA AVG
64.3%
Rank
#87 / 332 | 6
Facility
6
VA AVG
7
Rank
#217 / 332 | 21
Facility
21
VA AVG
32
Rank
#198 / 332 | 1.4
Facility
1.4
VA AVG
2.3
Rank
#158 / 332 |
| Seaton Chesterfield |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 88
Facility
88
VA AVG
98
Rank
#195 / 371 | No |
47
Facility
47
VA AVG
44
Rank
#193 / 449 | Studio / 1 Bed | Kenneth Gibson | - | A | 5 | 60%
Facility
60%
VA AVG
64.3%
Rank
#183 / 332 | 0
Facility
0
VA AVG
7
Rank
#1 / 332 | 0
Facility
0
VA AVG
32
Rank
#1 / 332 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 332 |
Manorhouse Assisted Living & Memory Care has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to VA state health department records, Manorhouse Assisted Living & Memory Care's license expires on December 19, 2026.
Manorhouse Assisted Living & Memory Care's occupancy is 63%.
Mrs. Luann Paul is the administrator of Manorhouse Assisted Living & Memory Care.
Manorhouse Assisted Living & Memory Care has 100 beds.
Manorhouse Assisted Living & Memory Care has had 14 recently reported deficiencies.
Yes — there are 30 photos of Manorhouse Assisted Living & Memory Care in the photo gallery on this page.
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