2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
New Dawn Retirement Center is a 32-bed skilled nursing and rehabilitation facility operated by BYF Investments LLC at 865 East Iron Avenue in Dover, Ohio. It offers skilled nursing, memory care, and rehabilitation services. Accepted are Medicare, Medicaid, and private pay.
CMS rates the facility 1 star, with health inspection and staffing sub-ratings each over 65 percent below Ohio average. Nurse hours run 3h 34m per resident per day, 7 percent below state average of 3h 50m. The citation record runs counter to the overall rating: the facility has recorded zero formal citations, 100 percent better than Ohio average of two per facility, with no existing complaints or enforcement actions. Occupancy runs below Ohio average of 78.7 percent, indicating current availability.
Operating as a rehab and nursing center serving Tuscarawas County, the facility is best for residents seeking skilled nursing or short-term rehabilitation in Dover, with a small-facility setting and current availability.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 38m per day | |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 56m per day | |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 39m per day | |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 26m per day | |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 17m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
New Dawn Retirement Center is administered by Perry Hershberger.
Key information about the people who lead and staff this community.
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 0 | 2 | This facility has 100% fewer total citations than a typical Ohio assisted living residence (0 vs. OH avg 2).↓ 100% better |
State average N/A
Last Health inspection on Aug 2025
State average N/A
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
32 of 54 citations resulted from standard inspections; and 22 of 54 resulted from complaint investigations.
In line with State averageState average: N/A
In line with State averageState average: N/A
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with State averageState average ratio: 0 : 0
0% compared with State averageState average: 0 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 10 RN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursAssists with medical care and medications.
33 total: 18 full-time employees and 15 contractors.
33
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursHelps with daily care and mobility.
142 total: 53 full-time employees and 89 contractors.
142
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,073 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 53 | 89 | 142 | 17,669 | 92 | 100% | 9.3 |
| Licensed Practical Nurse | 18 | 15 | 33 | 6,265 | 92 | 100% | 8.6 |
| Registered Nurse | 10 | 0 | 10 | 3,490 | 92 | 100% | 7.9 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,555 | 92 | 100% | 7.5 |
| Physical Therapy Aide | 4 | 0 | 4 | 1,302 | 77 | 84% | 5.6 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,148 | 76 | 83% | 5.5 |
| Occupational Therapy Aide | 2 | 0 | 2 | 624 | 63 | 68% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 256 | 64 | 70% | 4 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 240 | 46 | 50% | 5.2 |
| Qualified Social Worker | 2 | 0 | 2 | 169 | 47 | 51% | 3.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 97 | 33 | 36% | 2.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
14% worse than State averageState average: 5.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
9.7
23% better than State averageState average: 12.7
Percent of long-stay residents whose need for help with daily activities has increased
3.7%
46% better than State averageState average: 6.8%
Percent of long-stay residents whose ability to move independently worsened
5.6%
37% better than State averageState average: 8.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.9%
10% better than State averageState average: 22.0%
Percent of long-stay residents experiencing one or more falls with major injury
6.0%
75% worse than State averageState average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
3.6%
7% better than State averageState average: 3.9%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than State averageState average: 0.5%
Percent of long-stay residents who lose too much weight
14.4%
131% worse than State averageState average: 6.2%
Percent of long-stay residents who have depressive symptoms
24.5%
In line with State averageState average: 24.0%
Percent of long-stay residents who received an antipsychotic medication
1.4%
83% better than State averageState average: 8.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
In line with State averageState average: 92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.1%
8% worse than State averageState average: 94.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.5%
38% worse than State averageState average: 78.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
36.7%
51% worse than State averageState average: 75.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
32% of new residents, usually for short-term rehab.
37% of new residents, often for short stays.
31% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
76Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for New Dawn Retirement Center from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #135 / 199Payroll — State benchmarkedThis home is ranked 135th out of 199 homes in Ohio for Payroll. Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #199 / 199Payroll % — State benchmarkedThis home is ranked 199th out of 199 homes in Ohio for Payroll %. Shows payroll as a percentage of revenue versus the Ohio average. Well-run Ohio facilities typically land around 54–64% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
New residents most often arrive under private pay (37% of admissions), and a typical private pay stay runs around 4 - 5 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Dover's city center to New Dawn Retirement Center's address, calculated via Google Maps.
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The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| Brookdale Westlake Village | NH AL IL MC SNF | Westlake | - | 60 | A+ | 25 | 1 Bed / 2 Bed |
| Elizabeth Scott Community | NH AL MC SNF | Maumee | - | 60 | A+ | 0 | Studio / 1 Bed |
| Genoa Retirement Village | NH AL IL MC | Genoa | - | 68 | A+ | 17 | Studio / 1 Bed / 2 Bed |
| New Dawn Retirement Center | NH AL HOS IL MC SNF | Dover | - | 32 | - | 76 | - |
| Beachwood Commons by New Perspective | NH AL IL MC SNF | Beachwood | - | 120 | A+ | 15 | Studio / 1 Bed |
Jaime Manack is the Director of Nursing at New Dawn Retirement Center.
New Dawn Retirement Center has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
New Dawn Retirement Center's occupancy is 51.1%.
New Dawn Retirement Center is registered as a for-profit in OH.
Perry Hershberger is the administrator of New Dawn Retirement Center.
New Dawn Retirement Center has 32 beds.
New Dawn Retirement Center has no reported citations according to records from Ohio Department of Aging (ODA).
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