New Haven Care Center

Nursing Home, Assisted Living, Hospice Care, Respite Care & Skilled Nursing · New Haven, MO

CMS overall rating

9503 Highway 100, New Haven, MO 63068-1300 View map

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New Haven Care Center accepts Medicare, Medicaid, and private pay.

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New Haven Care Center accepts Medicare, Medicaid, and private pay.

Overview of New Haven Care Center

New Haven Care Center is a nonprofit nursing home in New Haven, Missouri, with 106 beds. It is operated by New Haven Care Center, Inc., under administrator Charles Tritch. Community-owned and operating for more than 40 years, the facility provides long-term care, short-term rehabilitation, and outpatient rehabilitation to residents in Franklin County. It accepts Medicare, Medicaid, and private pay.

CMS gives the facility a 3-star overall rating. Nursing staffing averages 4 hours and 0 minutes per resident per day, modestly above Missouri’s average of 3 hours and 48 minutes, a meaningful margin for residents with daily care needs. Four of the facility’s six quality measures fall below state averages, a signal worth weighing for long-stay placements.

Since 2022, New Haven Care Center has undergone three inspections, averaging 5 deficiencies per year, close to Missouri’s average of 5.5, roughly in line with peers. The annual inspection in 2023 cited personal hygiene care, mechanical lift safety, and infection control. A March 2025 focused inspection later identified deficiencies in medication administration, including insulin handling and oxygen orders. Neither inspection resulted in fines or enforcement actions.

The facility’s programs include therapy services, pain management, podiatry, optometry, and dental services. It also operates its own hospice program, New Haven Hospice, and provides memory care and respite care, with 24-hour staffing.

New Haven Care Center suits residents seeking long-term skilled nursing or short-term post-acute rehabilitation in a community-based, nonprofit setting in Franklin County, particularly those who may need in-house hospice access and end-of-life care in the same facility.

Facility Direct Line (573) 237-2103 ctritch@newhavencarecenter.org

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Missouri averages

Total nursing care This home is ranked 98th out of 270 homes in Missouri for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

4h 0m

7% above state avg

Staff type

Hours / day / resident

vs state avg

Registered Nurse (RN)

20m

LPN / LVN

46m

Nurse Aide

1h 41m

Weekend Total Nursing

2h 3m

Physical Therapist

Weekend RN

5 of 6 metrics below state avg

Capacity and availability

687 days

106-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 31 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

65%

Similar to the Missouri average: 66.6%

Occupied beds

69 / 106

Average occupied beds in Missouri homes 72 beds

Facility TypeSkilled Nursing Facility, Assisted Living Facility

StatusActive

IssuanceDecember 15, 2024

ExpirationDecember 14, 2026

CountyFranklin

License Number052316, 052402

CMS Certification Number265415

Certification TypeMedicare / Medicaid

New Haven Care Center is legally operated by New Haven Care Center, Inc, and administered by Charles Tritch.

Corporate EntityNEW HAVEN CARE CENTER, INC

Owner NameNew Haven Care Center, Inc

Skilled Nursing Facility

90 units

Assisted Living Facility

16 units

Total beds

106 units

Rehabilitation Services

Respite Care

24-Hour Staffing

Pets not allowed

Touring HoursMonday — Friday 7:00am — 4:30pm

Since 2018 · 8 years of data 75 deficiencies 8 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Missouri state average

Overall vs. MO average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	MO Average	vs. MO Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	75	35	This facility has 114% more total deficiencies than a typical Missouri nursing home (75 vs. MO avg 35).↑ 114% worse
Deficiencies per inspection Average deficiencies per inspection.	9.4	2.9	This facility has 224% more deficiencies per inspection than a typical Missouri nursing home (9.4 vs. MO avg 2.9).↑ 224% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	MO Average	vs. MO Avg
Total inspections Combined count of all inspections conducted at this facility.	8	12	This facility has had 33% fewer total inspections than the Missouri average (8 vs. MO avg 12). More inspections can mean more regulatory scrutiny rather than worse care.↓ 33% fewer

Show Inspection Reports

Inspections since 2022

Total health inspections 3

State average 6.6

Last Health inspection on Mar 2025

Total health citations

State average 36.5

Citations per inspection

4.33

State average 5.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 13 citations resulted from standard inspections.

Breakdown of citation severity (last 4 years)

Critical health citations

100% better than State average

State average: 0.7

Serious health citations

100% better than State average

State average: 1

0 critical citations State average: 0.7

0 serious citations State average: 1

13 moderate citations State average: 33.6

0 minor citations State average: 1.2

Citations history (last 4 years)

Care Planning moderate citation Mar 21, 2025

Corrected

Infection Control moderate citation Dec 15, 2023

Corrected

Quality of Care moderate citation Dec 15, 2023

Corrected

Quality of Care moderate citation Dec 15, 2023

Corrected

Total staff 64

Employees 58

Contractors 6

Staff to resident ratio 0.71 : 1

58% fewer staff per resident than Missouri average

Avg staff/day 30

Average shift 7.6 hours

6% worse than Missouri average

Total staff hours (quarter) 20,979

Nursing staff breakdown

9.3 hours

7.7 hours

8.1 hours

Contractor staffing

1,099 contractor hours this quarter

Speech Language Pathologist: 2 Physical Therapy Assistant: 1 Physical Therapy Aide: 1 Respiratory Therapy Technician: 1 Qualified Social Worker: 1

Staff by category


Certified Nursing Assistant	17	0	17	6,134	92	100%	8.1
Licensed Practical Nurse	13	0	13	4,147	92	100%	7.7
Medication Aide/Technician	12	0	12	3,658	92	100%	7.2
Registered Nurse	6	0	6	1,611	80	87%	9.3
Nurse Aide in Training	3	0	3	1,079	82	89%	10.4
Administrator	2	0	2	994	69	75%	8.4
RN Director of Nursing	2	0	2	786	68	74%	9
Nurse Practitioner	1	0	1	529	65	71%	8.1
Other Dietary Services Staff	1	0	1	486	67	73%	7.2
Dietitian	1	0	1	458	74	80%	6.2
Speech Language Pathologist	0	2	2	438	65	71%	6.7
Physical Therapy Aide	0	1	1	391	61	66%	6.4
Respiratory Therapy Technician	0	1	1	187	58	63%	3.2
Physical Therapy Assistant	0	1	1	68	33	36%	2.1
Qualified Social Worker	0	1	1	14	10	11%	1.4

17 Certified Nursing Assistant

% of Days 100%

13 Licensed Practical Nurse

% of Days 100%

12 Medication Aide/Technician

% of Days 100%

6 Registered Nurse

% of Days 87%

3 Nurse Aide in Training

% of Days 89%

2 Administrator

% of Days 75%

2 RN Director of Nursing

% of Days 74%

1 Nurse Practitioner

% of Days 71%

1 Other Dietary Services Staff

% of Days 73%

1 Dietitian

% of Days 80%

2 Speech Language Pathologist

% of Days 71%

1 Physical Therapy Aide

% of Days 66%

1 Respiratory Therapy Technician

% of Days 63%

1 Physical Therapy Assistant

% of Days 36%

1 Qualified Social Worker

% of Days 11%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 15.0

37% worse than Missouri average

Missouri average: 10.9

Functional decline score 26.5

36% worse than Missouri average

Missouri average: 19.5

Long-stay resident measures

Significantly below average Missouri avg: 2.7

Need for Help with Daily Activities Increased 23.5%

19% worse than Missouri average

Missouri average: 19.8%

Walking Ability Worsened 32.3%

57% worse than Missouri average

Missouri average: 20.6%

Low Risk Residents with Bowel/Bladder Incontinence 23.9%

32% worse than Missouri average

Missouri average: 18.1%

Falls with Major Injury 3.7%

9% better than Missouri average

Missouri average: 4.0%

High Risk Residents with Pressure Ulcers 7.1%

42% worse than Missouri average

Missouri average: 5.0%

Urinary Tract Infection 5.3%

96% worse than Missouri average

Missouri average: 2.7%

Lost Too Much Weight 8.5%

52% worse than Missouri average

Missouri average: 5.6%

Depressive Symptoms 0.0%

100% better than Missouri average

Missouri average: 12.8%

Antipsychotic Use 17.4%

21% better than Missouri average

Missouri average: 22.0%

Pneumococcal Vaccine 100.0%

17% better than Missouri average

Missouri average: 85.2%

Influenza Vaccine 95.7%

5% better than Missouri average

Missouri average: 90.9%

Hospitalizations per 1,000 days 1.13

46% better than Missouri average

Missouri average: 2.08

ED visits per 1,000 days 0.93

60% better than Missouri average

Missouri average: 2.35

Short-stay resident measures

Average Missouri avg: 2.1

Pneumococcal Vaccine 97.3%

46% better than Missouri average

Missouri average: 66.6%

Antipsychotic medication increase 0.0%

100% better than Missouri average

Missouri average: 2.2%

Influenza Vaccine 96.6%

52% better than Missouri average

Missouri average: 63.5%

Re-hospitalized after SNF stay 22.1%

13% better than Missouri average

Missouri average: 25.3%

Emergency department visits 4.2%

69% better than Missouri average

Missouri average: 13.4%

Falls with major injury 0.0%

100% better than Missouri average

Missouri average: 0.8%

Ability to care for self at discharge 48.0%

11% worse than Missouri average

Missouri average: 53.7%

Successful return to home or community 43.5%

14% worse than Missouri average

Missouri average: 50.6%

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 1 years

Private pay

63% of new residents, often for short stays.

Typical stay 3 years

Medicaid

25% of new residents, often for long-term daily care.

Typical stay 8 - 9 years

Total residents 90

Medicare

50% of residents

Medicaid

50% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for New Haven Care Center from 2012–2024, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 06/2024.

Occupancy Rate 62.2% ↑ 0.0pp vs 2023

Net Patient Income -$407.0K ↑ ~$591.9K vs 2023

Payroll Costs $3.7M ↓ ~$14.5K vs 2023

Operating Margin -7.8% ↑ 14.1pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	65.6%	75.5%	80.1%	76.8%	78.4%	79.1%	71.8%	71.2%	74.4%	68.9%	69.2%	62.2%	62.2%
Beds	106	106	106	106	106	106	106	106	106	106	106	106	106
Net Income	-$163,301	$584,197	$558,473	$328,624	$287,105	-$146,492	-$477,414	-$155,663	$204,160	$389,579	-$201,886	-$745,456	-$275,075
Gross Revenue	$4,505,463	$5,134,873	$5,282,106	$5,130,824	$4,890,602	$5,083,865	$4,749,602	$4,936,916	$5,304,796	$4,984,286	$4,976,677	$4,670,459	$5,468,807
Operating Expenses	$4,251,422	$4,295,342	$4,380,306	$4,490,332	$4,603,497	$5,176,296	$4,984,693	$4,874,400	$5,162,461	$5,195,870	$5,182,508	$5,576,495	$5,659,513
Net Patient Income	-$251,932	$416,746	$439,036	$240,921	$287,105	-$255,036	-$603,006	-$270,402	-$270,932	-$575,440	-$463,976	-$998,924	-$406,996
Net Patient Revenue	$3,999,490	$4,712,088	$4,819,342	$4,731,253	$4,890,602	$4,921,260	$4,381,687	$4,603,998	$4,891,529	$4,620,430	$4,718,532	$4,577,571	$5,252,517
Payroll Costs	$2,509,727	$2,649,003	$2,789,085	$2,894,147	$2,739,467	$3,338,510	$3,168,760	$3,158,418	$3,477,044	$3,547,695	$3,571,358	$3,706,828	$3,692,280
Operating Margin %	-6.3%	8.8%	9.1%	5.1%	5.9%	-5.2%	-13.8%	-5.9%	-5.5%	-12.5%	-9.8%	-21.8%	-7.8%
Medicare %	5.5%	5.7%	4.0%	3.4%	1.9%	1.6%	1.3%	2.5%	1.2%	1.6%	0.5%	1.5%	3.2%
Medicaid %	42.2%	43.7%	42.8%	48.0%	52.1%	52.6%	43.8%	40.2%	50.4%	52.6%	54.6%	57.8%	50.5%
Private %	52.3%	50.6%	53.2%	48.6%	46.0%	45.8%	55.0%	57.2%	48.4%	45.8%	44.8%	40.7%	46.3%
Net Patient Revenue/Day	$157	$161	$155	$159	$161	$161	$158	$167	$170	$173	$176	$190	$218
Cost/Day	$167	$147	$141	$151	$151	$169	$179	$177	$179	$195	$194	$232	$235
Avg Length of Stay	268.6 days	142.7 days	725.4 days	512.2 days	224.8 days	225.9 days	162.9 days	225.6 days	220.1 days	228.4 days	395.6 days	397.3 days	687.4 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$5.3M

Net patient income

-$407.0K

Nonprofit Nonprofit Corporation

Net patient revenue

$5.3M

Net patient income

-$407.0K

Other income

$131.9K

Payroll costs

$3.7M 70.3% of net patient revenue

Other operating costs

$2.0M

Total costs

$5.7M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Most new residents arrive under private pay (63% of admissions), and a typical private pay stay runs around 3 years.

Coverage residents most often arrive under.

Medicare 13%

Private pay 63%

Medicaid 25%

Coverage residents most often leave under.

Medicare 45%

Private pay 6%

Medicaid 48%

0.0 miles from city center Estimated distance in miles from New Haven's city center to New Haven Care Center's address, calculated via Google Maps.

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Info below is compiled from CMS reports & the MO Dept. of Health & Senior Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Ignite Medical Resort Blue Springs	NH PC SNF	Blue Springs	90 Facility 90 MO AVG 96 Rank #225 / 450	98.9% Facility 98.9% MO AVG 65.1 Rank #5 / 418	+52%	3.14 Facility 3.14 MO AVG 3.74 Rank #215 / 270	+136%	-16%	$0 Facility $0 MO AVG $76.9k Rank #1 / 276	16 Facility 16 MO AVG 36.5 Rank #51 / 274	3.2 Facility 3.2 MO AVG 5.7 Rank #30 / 274	-	89	-	68 Facility 68 MO AVG 46 Rank #92 / 545	Ignite Ind LLC	$14.2MFiscal year ending 12/2023 Facility $14.2MFiscal year ending 12/2023 MO AVG $7.4M Rank #14 / 251	$5.1MFiscal year ending 12/2023 Facility $5.1MFiscal year ending 12/2023 MO AVG $3.9M Rank #50 / 251	36.2%Fiscal year ending 12/2023 Facility 36.2%Fiscal year ending 12/2023 MO AVG 54.9% Rank #245 / 251	265880
Golden Age Living Center	NH SNF	Stover	61 Facility 61 MO AVG 96 Rank #338 / 450	86.9% Facility 86.9% MO AVG 65.1 Rank #56 / 418	+34%	5.45 Facility 5.45 MO AVG 3.74 Rank #14 / 270	+8%	+46%	$0 Facility $0 MO AVG $76.9k Rank #1 / 276	6 Facility 6 MO AVG 36.5 Rank #4 / 274	1.5 Facility 1.5 MO AVG 5.7 Rank #1 / 274	-	53	-	38 Facility 38 MO AVG 46 Rank #340 / 545	Golden Age Nursing Home District	$4.2MFiscal year ending 06/2024 Facility $4.2MFiscal year ending 06/2024 MO AVG $7.4M Rank #194 / 251	$3.3MFiscal year ending 06/2024 Facility $3.3MFiscal year ending 06/2024 MO AVG $3.9M Rank #127 / 251	78.5%Fiscal year ending 06/2024 Facility 78.5%Fiscal year ending 06/2024 MO AVG 54.9% Rank #9 / 251	265655
Nixa Nursing &Amp; Rehab	NH HOS SNF	Nixa	82 Facility 82 MO AVG 96 Rank #262 / 450	79.3% Facility 79.3% MO AVG 65.1 Rank #112 / 418	+22%	3.78 Facility 3.78 MO AVG 3.74 Rank #122 / 270	-32%	+1%	$0 Facility $0 MO AVG $76.9k Rank #1 / 276	9 Facility 9 MO AVG 36.5 Rank #10 / 274	3.0 Facility 3.0 MO AVG 5.7 Rank #23 / 274	-	65	-	63 Facility 63 MO AVG 46 Rank #141 / 545	N & R Of Nixa, LLC	$6.0MFiscal year ending 12/2023 Facility $6.0MFiscal year ending 12/2023 MO AVG $7.4M Rank #116 / 251	$2.8MFiscal year ending 12/2023 Facility $2.8MFiscal year ending 12/2023 MO AVG $3.9M Rank #148 / 251	47.2%Fiscal year ending 12/2023 Facility 47.2%Fiscal year ending 12/2023 MO AVG 54.9% Rank #190 / 251	265322
Aberdeen Heights	NH AL HOS IL MC SNF	Kirkwood	91 Facility 91 MO AVG 96 Rank #219 / 450	37.4% Facility 37.4% MO AVG 65.1 Rank #380 / 418	-43%	5.18 Facility 5.18 MO AVG 3.74 Rank #20 / 270	-52%	+39%	$0 Facility $0 MO AVG $76.9k Rank #1 / 276	9 Facility 9 MO AVG 36.5 Rank #10 / 274	2.3 Facility 2.3 MO AVG 5.7 Rank #10 / 274	-	34	-	89 Facility 89 MO AVG 46 Rank #29 / 545	Ashfield Active Living And Wellness Communities, Inc	$23.4MFiscal year ending 06/2024 Facility $23.4MFiscal year ending 06/2024 MO AVG $7.4M Rank #4 / 251	$8.1MFiscal year ending 06/2024 Facility $8.1MFiscal year ending 06/2024 MO AVG $3.9M Rank #10 / 251	34.7%Fiscal year ending 06/2024 Facility 34.7%Fiscal year ending 06/2024 MO AVG 54.9% Rank #248 / 251	265841
New Haven Care Center	NH AL HOS RC SNF	New Haven	106 Facility 106 MO AVG 96 Rank #160 / 450	65.1% Facility 65.1% MO AVG 65.1 Rank #226 / 418	0%	4.01 Facility 4.01 MO AVG 3.74 Rank #98 / 270	+22%	+7%	$0 Facility $0 MO AVG $76.9k Rank #1 / 276	13 Facility 13 MO AVG 36.5 Rank #31 / 274	4.3 Facility 4.3 MO AVG 5.7 Rank #90 / 274	-	69	-	31 Facility 31 MO AVG 46 Rank #381 / 545	Tom Anderson	$5.3MFiscal year ending 06/2024 Facility $5.3MFiscal year ending 06/2024 MO AVG $7.4M Rank #143 / 251	$3.7MFiscal year ending 06/2024 Facility $3.7MFiscal year ending 06/2024 MO AVG $3.9M Rank #102 / 251	70.3%Fiscal year ending 06/2024 Facility 70.3%Fiscal year ending 06/2024 MO AVG 54.9% Rank #20 / 251	265415

Nursing Home Explorer

Is New Haven Care Center in a walkable area?

New Haven Care Center has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of New Haven Care Center?

According to MO state health department records, New Haven Care Center's license number is 052316, 052402.

When does New Haven Care Center's license expire?

According to MO state health department records, New Haven Care Center's license expires on December 14, 2026.

What is the occupancy rate at New Haven Care Center?

New Haven Care Center's occupancy is 65%.

How long has New Haven Care Center been in business?

New Haven Care Center has been operating for approximately 1 year, based on available licensing and registration records.

Are pets allowed at New Haven Care Center?

No, New Haven Care Center has a no-pet policy.

Does New Haven Care Center operate as a for-profit or non-profit?

New Haven Care Center is registered as a non-profit in MO.

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New Haven Care Center

Overview of New Haven Care Center

Quality ratings

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Therapy & Rehabilitation

Staffing & Medical

Additional Policies & Features

Amenities & Lifestyle

Contact New Haven Care Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

17 Certified Nursing Assistant

13 Licensed Practical Nurse

12 Medication Aide/Technician

6 Registered Nurse

3 Nurse Aide in Training

2 Administrator

2 RN Director of Nursing

1 Nurse Practitioner

1 Other Dietary Services Staff

1 Dietitian

2 Speech Language Pathologist

1 Physical Therapy Aide

1 Respiratory Therapy Technician

1 Physical Therapy Assistant

1 Qualified Social Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near New Haven Care Center

Calculate Travel Distance to New Haven Care Center

Compare Nursing Homes around the area

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