New Haven Care Center

Nursing Home, Assisted Living, Hospice Care & Respite Care · New Haven, MO

CMS overall rating

New Haven Care Center

Nursing Home, Assisted Living, Hospice Care & Respite Care · New Haven, MO

CMS overall rating

9503 Highway 100, New Haven, MO 63068-1300 View map

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New Haven Care Center accepts Medicare, Medicaid, and private pay.

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New Haven Care Center accepts Medicare, Medicaid, and private pay.

Overview of New Haven Care Center

New Haven Care Center is a nonprofit nursing home in New Haven, Missouri, with 106 beds. It is operated by New Haven Care Center, Inc., under administrator Charles Tritch. Community-owned and operating for more than 40 years, the facility provides long-term care, short-term rehabilitation, and outpatient rehabilitation to residents in Franklin County. It accepts Medicare, Medicaid, and private pay.

CMS gives the facility a 3-star overall rating. Nursing staffing averages 4 hours and 0 minutes per resident per day, modestly above Missouri’s average of 3 hours and 48 minutes, a meaningful margin for residents with daily care needs. Four of the facility’s six quality measures fall below state averages, a signal worth weighing for long-stay placements.

Since 2022, New Haven Care Center has undergone three inspections, averaging 5 deficiencies per year, close to Missouri’s average of 5.5, roughly in line with peers. The annual inspection in 2023 cited personal hygiene care, mechanical lift safety, and infection control. A March 2025 focused inspection later identified deficiencies in medication administration, including insulin handling and oxygen orders. Neither inspection resulted in fines or enforcement actions.

The facility’s programs include therapy services, pain management, podiatry, optometry, and dental services. It also operates its own hospice program, New Haven Hospice, and provides memory care and respite care, with 24-hour staffing.

New Haven Care Center suits residents seeking long-term skilled nursing or short-term post-acute rehabilitation in a community-based, nonprofit setting in Franklin County, particularly those who may need in-house hospice access and end-of-life care in the same facility.

Facility Direct Line (573) 237-2103 ctritch@newhavencarecenter.org

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 0m per day

vs avg

5 of 6 metrics below state avg

Standout metric LPN / LVN is +12% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	20m per day	▼ 29% State avg: 28m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	46m per day	▲ 12% State avg: 41m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 41m per day	▼ 27% State avg: 2h 19m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 3m per day	▼ 33% State avg: 3h 3m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	2m per day	▼ 13% State avg: 2m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	8m per day	▼ 60% State avg: 20m per day · National avg: 28m per day

Capacity and availability

687 days

106-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 31 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

65%

Similar to the Missouri average: 66.6%

Occupied beds

69 / 106

Average occupied beds in Missouri homes 72 beds

Facility TypeSkilled Nursing Facility, Assisted Living Facility

StatusActive

IssuanceDecember 15, 2024

ExpirationDecember 14, 2026

CountyFranklin

License Number052316, 052402

CMS Certification Number265415

Certification TypeMedicare / Medicaid

New Haven Care Center is legally operated by New Haven Care Center, Inc, and administered by Charles Tritch.

Corporate EntityNEW HAVEN CARE CENTER, INC

Owner NameNew Haven Care Center, Inc

Skilled Nursing Facility

90 units

Assisted Living Facility

16 units

Total beds

106 units

Rehabilitation Services

Respite Care

24-Hour Staffing

Touring HoursMonday — Friday 7:00am — 4:30pm

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Since 2018 · 8 years of data 75 deficiencies 8 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Missouri state average

Overall vs. MO average

Latest Inspection March 21, 2025 Plan Of Correction

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	MO Average	vs. MO Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	75	35	This facility has 114% more total deficiencies than a typical Missouri assisted living residence (75 vs. MO avg 35).↑ 114% worse
Deficiencies per year Average deficiencies per year since 2018.	9.4	4.4	This facility has 114% more deficiencies per year than a typical Missouri assisted living residence (9.4 vs. MO avg 4.4).↑ 114% worse
Deficiencies per inspection Average deficiencies per inspection.	9.4	5	This facility has 88% more deficiencies per inspection than a typical Missouri assisted living residence (9.4 vs. MO avg 5).↑ 88% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	MO Average	vs. MO Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	8	7	This facility has 14% more total inspections than a typical Missouri assisted living residence (8 vs. MO avg 7).↑ 14% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

March 21, 2025 inspection found 3 medication-related deficiencies, including failure to document insulin doses, crushing extended release potassium chloride, and oxygen use without a physician's order.
December 15, 2023 annual inspection cited 5 deficiencies in resident care, safe mechanical lifts, choking prevention, nutrition maintenance, and infection control practices.
November 4, 2022 complaint investigation revealed 7 deficiencies in dignity, environment cleanliness, discharge notices, care planning, ADL assistance, wheelchair safety, and food safety practices.

Show Inspection Reports

Inspections since 2022

Total health inspections 3

State average N/A

Last Health inspection on Mar 2025

Total health citations

State average N/A

Citations per inspection

4.33

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 13 citations resulted from standard inspections.

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

13 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Care Planning moderate citation Mar 21, 2025

Corrected

Infection Control moderate citation Dec 15, 2023

Corrected

Quality of Care moderate citation Dec 15, 2023

Corrected

Quality of Care moderate citation Dec 15, 2023

Corrected

Top deficiency categories

Quality of Life & Care 5 deficiencies (38%)

Resident Rights 4 deficiencies (31%)

Infection Control 1 deficiency (8%)

Total staff 64

Employees 58

Contractors 6

Staff to resident ratio 0.71 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 30

Average shift 7.6 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 20,979

Nursing staff breakdown

9.3 hours

7.7 hours

8.1 hours

Contractor staffing

1,099 contractor hours this quarter

Speech Language Pathologist: 2 Physical Therapy Assistant: 1 Physical Therapy Aide: 1 Respiratory Therapy Technician: 1 Qualified Social Worker: 1

Staff by category


Certified Nursing Assistant	17	0	17	6,134	92	100%	8.1
Licensed Practical Nurse	13	0	13	4,147	92	100%	7.7
Medication Aide/Technician	12	0	12	3,658	92	100%	7.2
Registered Nurse	6	0	6	1,611	80	87%	9.3
Nurse Aide in Training	3	0	3	1,079	82	89%	10.4
Administrator	2	0	2	994	69	75%	8.4
RN Director of Nursing	2	0	2	786	68	74%	9
Nurse Practitioner	1	0	1	529	65	71%	8.1
Other Dietary Services Staff	1	0	1	486	67	73%	7.2
Dietitian	1	0	1	458	74	80%	6.2
Speech Language Pathologist	0	2	2	438	65	71%	6.7
Physical Therapy Aide	0	1	1	391	61	66%	6.4
Respiratory Therapy Technician	0	1	1	187	58	63%	3.2
Physical Therapy Assistant	0	1	1	68	33	36%	2.1
Qualified Social Worker	0	1	1	14	10	11%	1.4

17 Certified Nursing Assistant

% of Days 100%

13 Licensed Practical Nurse

% of Days 100%

12 Medication Aide/Technician

% of Days 100%

6 Registered Nurse

% of Days 87%

3 Nurse Aide in Training

% of Days 89%

2 Administrator

% of Days 75%

2 RN Director of Nursing

% of Days 74%

1 Nurse Practitioner

% of Days 71%

1 Other Dietary Services Staff

% of Days 73%

1 Dietitian

% of Days 80%

2 Speech Language Pathologist

% of Days 71%

1 Physical Therapy Aide

% of Days 66%

1 Respiratory Therapy Technician

% of Days 63%

1 Physical Therapy Assistant

% of Days 36%

1 Qualified Social Worker

% of Days 11%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 15.0

37% worse than State average

State average: 10.9

Functional decline score 26.5

36% worse than State average

State average: 19.5

Long-stay resident measures

Significantly below average State avg: 2.7

Need for Help with Daily Activities Increased 23.5%

19% worse than State average

State average: 19.8%

Walking Ability Worsened 32.3%

57% worse than State average

State average: 20.6%

Low Risk Residents with Bowel/Bladder Incontinence 23.9%

32% worse than State average

State average: 18.1%

Falls with Major Injury 3.7%

9% better than State average

State average: 4.0%

High Risk Residents with Pressure Ulcers 7.1%

42% worse than State average

State average: 5.0%

Urinary Tract Infection 5.3%

96% worse than State average

State average: 2.7%

Lost Too Much Weight 8.5%

52% worse than State average

State average: 5.6%

Depressive Symptoms 0.0%

100% better than State average

State average: 12.8%

Antipsychotic Use 17.4%

21% better than State average

State average: 22.0%

Pneumococcal Vaccine 100.0%

17% better than State average

State average: 85.2%

Influenza Vaccine 95.7%

5% better than State average

State average: 90.9%

Hospitalizations per 1,000 days 1.13

46% better than State average

State average: 2.08

ED visits per 1,000 days 0.93

60% better than State average

State average: 2.35

Short-stay resident measures

Average State avg: 2.1

Pneumococcal Vaccine 97.3%

46% better than State average

State average: 66.6%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 2.2%

Influenza Vaccine 96.6%

52% better than State average

State average: 63.5%

Re-hospitalized after SNF stay 22.1%

13% better than State average

State average: 25.3%

Emergency department visits 4.2%

69% better than State average

State average: 13.4%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 48.0%

11% worse than State average

State average: 53.7%

Successful return to home or community 43.5%

14% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 1 years

Private pay

63% of new residents, often for short stays.

Typical stay 3 years

Medicaid

25% of new residents, often for long-term daily care.

Typical stay 8 - 9 years

Total residents 90

Medicare

50% of residents

Medicaid

50% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for New Haven Care Center from 2012–2024, based on CMS SNF Cost Reports.

Occupancy Rate 62.2% ↑ 0.0pp vs 2023

Net Patient Income -$407.0K ↑ ~$591.9K vs 2023

Payroll Costs $3.7M ↓ ~$14.5K vs 2023

Operating Margin -7.8% ↑ 14.1pp vs 2023

Financial Performance

Net patient revenue Operating expenses Net patient income

Salaries Wage Costs Contract Labor

Medicare Medicaid Private Pay/Other

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	65.6%	75.5%	80.1%	76.8%	78.4%	79.1%	71.8%	71.2%	74.4%	68.9%	69.2%	62.2%	62.2%
Beds	106	106	106	106	106	106	106	106	106	106	106	106	106
Net Income	-$163,301	$584,197	$558,473	$328,624	$287,105	-$146,492	-$477,414	-$155,663	$204,160	$389,579	-$201,886	-$745,456	-$275,075
Gross Revenue	$4,505,463	$5,134,873	$5,282,106	$5,130,824	$4,890,602	$5,083,865	$4,749,602	$4,936,916	$5,304,796	$4,984,286	$4,976,677	$4,670,459	$5,468,807
Operating Expenses	$4,251,422	$4,295,342	$4,380,306	$4,490,332	$4,603,497	$5,176,296	$4,984,693	$4,874,400	$5,162,461	$5,195,870	$5,182,508	$5,576,495	$5,659,513
Net Patient Income	-$251,932	$416,746	$439,036	$240,921	$287,105	-$255,036	-$603,006	-$270,402	-$270,932	-$575,440	-$463,976	-$998,924	-$406,996
Net Patient Revenue	$3,999,490	$4,712,088	$4,819,342	$4,731,253	$4,890,602	$4,921,260	$4,381,687	$4,603,998	$4,891,529	$4,620,430	$4,718,532	$4,577,571	$5,252,517
Payroll Costs	$2,509,727	$2,649,003	$2,789,085	$2,894,147	$2,739,467	$3,338,510	$3,168,760	$3,158,418	$3,477,044	$3,547,695	$3,571,358	$3,706,828	$3,692,280
Operating Margin %	-6.3%	8.8%	9.1%	5.1%	5.9%	-5.2%	-13.8%	-5.9%	-5.5%	-12.5%	-9.8%	-21.8%	-7.8%
Medicare %	5.5%	5.7%	4.0%	3.4%	1.9%	1.6%	1.3%	2.5%	1.2%	1.6%	0.5%	1.5%	3.2%
Medicaid %	42.2%	43.7%	42.8%	48.0%	52.1%	52.6%	43.8%	40.2%	50.4%	52.6%	54.6%	57.8%	50.5%
Private %	52.3%	50.6%	53.2%	48.6%	46.0%	45.8%	55.0%	57.2%	48.4%	45.8%	44.8%	40.7%	46.3%
Net Patient Revenue/Day	$157	$161	$155	$159	$161	$161	$158	$167	$170	$173	$176	$190	$218
Cost/Day	$167	$147	$141	$151	$151	$169	$179	$177	$179	$195	$194	$232	$235
Avg Length of Stay	268.6 days	142.7 days	725.4 days	512.2 days	224.8 days	225.9 days	162.9 days	225.6 days	220.1 days	228.4 days	395.6 days	397.3 days	687.4 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$5.3M

Net patient income

-$407.0K

Nonprofit Nonprofit Corporation

Net patient revenue

$5.3M

Net patient income

-$407.0K

Other income

$131.9K

Payroll costs

$3.7M 70.3% of net patient revenue

Other operating costs

$2.0M

Total costs

$5.7M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Most new residents arrive under private pay (63% of admissions), and a typical private pay stay runs around 3 years.

Coverage residents most often arrive under.

Medicare 13%

Private pay 63%

Medicaid 25%

Coverage residents most often leave under.

Medicare 45%

Private pay 6%

Medicaid 48%

0.0 miles from city center Estimated distance in miles from New Haven's city center to New Haven Care Center's address, calculated via Google Maps.

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The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.


New Haven Care Center	NH AL HC RC	New Haven	-	106	-	31	-
Breeze Park – Lutheran Senior Services	NH AL IL MC	Weldon Spring	-	50	A+	2	1 Bed / 2 Bed
John Knox Village	NH AL HC IL MC RC	Lee's Summit	-	408	A+	58	1 Bed / 2 Bed
Ignite Medical Resort Blue Springs	NH PC	Blue Springs	-	90	-	68	-
Moore-Few Care Center	NH HC MC PC RC	-	-	108	-	39	Private Suites

Nursing Home Explorer

Is New Haven Care Center in a walkable area?

New Haven Care Center has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of New Haven Care Center?

According to MO state health department records, New Haven Care Center's license number is 052316, 052402.

When does New Haven Care Center's license expire?

According to MO state health department records, New Haven Care Center's license expires on December 14, 2026.

What is the occupancy rate at New Haven Care Center?

New Haven Care Center's occupancy is 65%.

Does New Haven Care Center operate as a for-profit or non-profit?

New Haven Care Center is registered as a non-profit in MO.

Who is the administrator of New Haven Care Center?

Charles Tritch is the administrator of New Haven Care Center.

How many beds does New Haven Care Center have?

New Haven Care Center has 106 beds.

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New Haven Care Center

Overview of New Haven Care Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Contact New Haven Care Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

17 Certified Nursing Assistant

13 Licensed Practical Nurse

12 Medication Aide/Technician

6 Registered Nurse

3 Nurse Aide in Training

2 Administrator

2 RN Director of Nursing

1 Nurse Practitioner

1 Other Dietary Services Staff

1 Dietitian

2 Speech Language Pathologist

1 Physical Therapy Aide

1 Respiratory Therapy Technician

1 Physical Therapy Assistant

1 Qualified Social Worker

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near New Haven Care Center

Calculate Travel Distance to New Haven Care Center

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