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3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Norwood Crossing is a non-profit nursing home in Chicago, IL, that offers a wide range of care options, including assisted living, memory care, skilled nursing, rehabilitation, and respite care. Promoting a home-like atmosphere, the community ensures older adults are treated like family. Nutritious meals, recreational activities, and household services are also offered, ensuring older adults experience maintenance-free living. Through individualized care options, the community strives to help residents thrive in their later years.
Fun games, light exercises, and social events are just some of the activities that residents can participate in for leisure and wellness. Cozy living spaces, accessible hallways, and lively gathering areas make the community an ideal retirement option. With its ideal location along North Avondale Avenue, near public transportation and restaurants, residents gain easy access to their necessities and leisure. As one of the best options for retirement in Illinois, this nursing home has comprehensive care options and extensive amenities dedicated to older adults’ welfare.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 46th out of 167 homes in Illinois for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 32m per day | ▲ 109% State avg: 44m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 8m per day | ▼ 78% State avg: 38m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 52m per day | ▲ 34% State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 4m per day | ▲ 32% State avg: 3h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 35% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 22m per day | ▲ 141% State avg: 34m per day · National avg: 28m per day |
Lower than the Illinois average: 69.3%Norwood Crossing is legally operated by Norwood Crossing Association.
In Illinois, the Department of Public Health, Office of Health Care Regulation conducts annual unannounced surveys to assess compliance with state and federal healthcare facility standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Illinois state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IL Average | vs. IL Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 31 | 7 | This facility has 343% more total deficiencies than a typical Illinois assisted living residence (31 vs. IL avg 7).↑ 343% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 10.3 | 2.3 | This facility has 348% more deficiencies per year than a typical Illinois assisted living residence (10.3 vs. IL avg 2.3).↑ 348% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 7.8 | 0.9 | This facility has 767% more deficiencies per inspection than a typical Illinois assisted living residence (7.8 vs. IL avg 0.9).↑ 767% worse |
Inspections
| This Facility | IL Average | vs. IL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 8 | This facility has 50% fewer total inspections than a typical Illinois assisted living residence (4 vs. IL avg 8).↓ 50% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Illinois average 10.4
Last Health inspection on Feb 2025
Illinois average 36.8
Illinois average 3.68
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 29 citations resulted from standard inspections; and 5 of 29 resulted from complaint investigations.
100% better than Illinois averageIllinois average: 0.7
44% better than Illinois averageIllinois average: 3.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
51% more staff per resident than Illinois average
0% compared with Illinois average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
73 total: 39 full-time employees and 34 contractors.
73
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursAssists with medical care and medications.
All 10 LPN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.8 hoursHelps with daily care and mobility.
180 total: 99 full-time employees and 81 contractors.
180
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
5,536 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 99 | 81 | 180 | 27,147 | 92 | 100% | 8.2 |
| Registered Nurse | 39 | 34 | 73 | 12,526 | 92 | 100% | 7.9 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,730 | 92 | 100% | 7.5 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,594 | 70 | 76% | 7.7 |
| Licensed Practical Nurse | 10 | 0 | 10 | 1,337 | 79 | 86% | 6.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 839 | 45 | 49% | 7.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 837 | 65 | 71% | 7.5 |
| Physical Therapy Aide | 0 | 2 | 2 | 589 | 45 | 49% | 7.3 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 464 | 61 | 66% | 7.6 |
| Dietitian | 1 | 0 | 1 | 451 | 61 | 66% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 400 | 53 | 58% | 7.5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 344 | 46 | 50% | 7.2 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 307 | 42 | 46% | 7.2 |
| Qualified Social Worker | 0 | 2 | 2 | 112 | 28 | 30% | 4 |
Includes penalties issued in 2023-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
45% lower than Illinois averageIllinois average: $143K
35% more fines than Illinois averageIllinois average: 3.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
89% more payment denials than Illinois averageIllinois average: 1.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
5 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 26, 2025
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 26, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 14, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 2, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.1
In line with Illinois averageIllinois average: 9.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.7
6% worse than Illinois averageIllinois average: 18.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.3%
In line with Illinois averageIllinois average: 15.5%
Percent of long-stay residents whose ability to move independently worsened
17.3%
6% better than Illinois averageIllinois average: 18.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.5%
23% worse than Illinois averageIllinois average: 21.6%
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
29% better than Illinois averageIllinois average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
7.4%
40% worse than Illinois averageIllinois average: 5.3%
Percent of long-stay residents with a urinary tract infection
2.6%
42% worse than Illinois averageIllinois average: 1.8%
Percent of long-stay residents who lose too much weight
8.0%
22% worse than Illinois averageIllinois average: 6.5%
Percent of long-stay residents who have depressive symptoms
1.7%
96% better than Illinois averageIllinois average: 48.1%
Percent of long-stay residents who received an antipsychotic medication
25.8%
28% worse than Illinois averageIllinois average: 20.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
10% better than Illinois averageIllinois average: 89.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
9% better than Illinois averageIllinois average: 91.6%
Number of hospitalizations per 1,000 long-stay resident days.
3.99
96% worse than Illinois averageIllinois average: 2.04
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.86
17% better than Illinois averageIllinois average: 2.25
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.9%
23% better than Illinois averageIllinois average: 68.3%
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
14% worse than Illinois averageIllinois average: 2.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.7%
39% better than Illinois averageIllinois average: 63.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.5%
In line with Illinois averageIllinois average: 26.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.2%
41% better than Illinois averageIllinois average: 14.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
32% better than Illinois averageIllinois average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
52.1%
In line with Illinois averageIllinois average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
51.8%
In line with Illinois averageIllinois average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
68% of new residents, usually for short-term rehab.
23% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Norwood Crossing from 2011–2023, based on CMS SNF Cost Reports.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #14 / 166Payroll — State benchmarkedThis home is ranked 14th out of 166 homes in Illinois. Shows total annual staff payroll benchmarked to the Illinois average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Mid-rise
Transportation Services
Social and Recreational Activities
Exercise Programs
On-site Medical Care and Health Services
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (68% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
12.1 miles from city center
Estimated distance in miles from Chicago's city center to Norwood Crossing's address, calculated via Google Maps.
Add your location
Norwood Crossing is located in Chicago, Illinois.
Here are the financial assistance programs available to residents in Illinois.
The information below is reported by the Illinois Department of Public Health, Office of Health Care Regulation.
| Norwood Crossing |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NC Nursing Care
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chicago (Norwood Park) | - | 55
Facility
55
IL AVG
86
Rank
#284 / 426 | - |
83
Facility
83
IL AVG
51
Rank
#88 / 648 | Studio / 1 Bed / 2 Bed |
| Encore Village of Schaumburg |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Schaumburg | - | 109
Facility
109
IL AVG
86
Rank
#108 / 426 | A+ |
58
Facility
58
IL AVG
51
Rank
#253 / 648 | Studio / 1 Bed / 2 Bed |
| The Selfhelp Home Senior Living Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chicago (Uptown) | - | 72
Facility
72
IL AVG
86
Rank
#209 / 426 | A+ |
92
Facility
92
IL AVG
51
Rank
#28 / 648 | Studio / 1 Bed |
| Smith Village |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chicago (South Side) | - | 82
Facility
82
IL AVG
86
Rank
#171 / 426 | A+ |
71
Facility
71
IL AVG
51
Rank
#147 / 648 | Studio / 1 Bed / 2 Bed |
| Montgomery Place |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Chicago (East Hyde Park) | - | 40
Facility
40
IL AVG
86
Rank
#350 / 426 | A+ |
82
Facility
82
IL AVG
51
Rank
#98 / 648 | Studio / 1 Bed / 2 Bed |
Norwood Crossing is in the Norwood Park neighborhood of Chicago.
The legal owner and operator of Norwood Crossing is Norwood Crossing Association.
Norwood Crossing has a walk score of 83. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IL state health department records, Norwood Crossing's license number is 5103137.
According to IL state health department records, Norwood Crossing's license expires on January 22, 2027.
Norwood Crossing's occupancy is 65%.
Norwood Crossing is registered as a for-profit in IL.
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