1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Oak Grove Center in Waterville, Maine offers a range of services from post-hospital short-term rehabilitation to long-term and respite care. The center warmly accepts Medicare, Medicaid, and various private insurance options. This VA contracted facility also received an AHCA Silver Quality Award recognition.
The center’s holistic approach encompasses pain management, case management, and discharge planning, while personalized treatment plans, medication management, and specialized care such as podiatry, wound care, and dementia care contribute to a comprehensive wellness strategy. Beyond their exceptional medical services, Oak Grove Center offers a range of amenities, from an inviting beauty salon and barber services to lush gardens and courtyards that provide serene outdoor spaces for seniors to enjoy.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 33rd out of 34 homes in Maine for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 52m per day | ▼ 15% State avg: 1h 2m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 43m per day | ▲ 59% State avg: 27m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 56m per day | ▼ 32% State avg: 2h 52m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 20m per day | ▼ 15% State avg: 3h 55m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 14% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 42m per day | ▼ 5% State avg: 44m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
19% more staff per resident than Maine average
0% compared with Maine average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
26 total: 17 full-time employees and 9 contractors.
26
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursAssists with medical care and medications.
18 total: 6 full-time employees and 12 contractors.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hoursHelps with daily care and mobility.
94 total: 48 full-time employees and 46 contractors.
94
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6,236 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 48 | 46 | 94 | 13,133 | 92 | 100% | 7.7 |
| Registered Nurse | 17 | 9 | 26 | 5,431 | 92 | 100% | 10.1 |
| Licensed Practical Nurse | 6 | 12 | 18 | 5,035 | 92 | 100% | 10.2 |
| Medication Aide/Technician | 11 | 0 | 11 | 1,787 | 92 | 100% | 7.1 |
| Physical Therapy Aide | 4 | 0 | 4 | 912 | 72 | 78% | 7.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 887 | 68 | 74% | 7.6 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 877 | 76 | 83% | 7.3 |
| Speech Language Pathologist | 4 | 0 | 4 | 870 | 76 | 83% | 6.5 |
| Other Dietary Services Staff | 3 | 0 | 3 | 747 | 80 | 87% | 6.7 |
| RN Director of Nursing | 1 | 0 | 1 | 517 | 69 | 75% | 7.5 |
| Other Social Services Staff | 1 | 0 | 1 | 509 | 64 | 70% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 492 | 62 | 67% | 7.9 |
| Physical Therapy Assistant | 4 | 0 | 4 | 484 | 70 | 76% | 6.5 |
| Administrator | 1 | 0 | 1 | 455 | 57 | 62% | 8 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 444 | 62 | 67% | 6.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 210 | 26 | 28% | 8.1 |
| Nurse Aide in Training | 2 | 0 | 2 | 177 | 23 | 25% | 7.7 |
| Qualified Social Worker | 5 | 1 | 6 | 83 | 32 | 35% | 2.2 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 64 | 30 | 33% | 2.1 |
| Medical Director | 0 | 1 | 1 | 30 | 11 | 12% | 2.7 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
42% lower than Maine averageMaine average: $24K
18% fewer fines than Maine averageMaine average: 1.2
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2 
967% more payment denials than Maine averageMaine average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 29, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
May 29, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Mar 27, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
19.6
38% worse than Maine averageMaine average: 14.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
38.2
31% worse than Maine averageMaine average: 29.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
29.2%
13% worse than Maine averageMaine average: 26.0%
Percent of long-stay residents whose ability to move independently worsened
42.2%
35% worse than Maine averageMaine average: 31.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
43.1%
44% worse than Maine averageMaine average: 29.8%
Percent of long-stay residents experiencing one or more falls with major injury
5.5%
25% worse than Maine averageMaine average: 4.4%
Percent of long-stay high risk residents with pressure ulcers
7.9%
76% worse than Maine averageMaine average: 4.5%
Percent of long-stay residents with a urinary tract infection
4.5%
61% worse than Maine averageMaine average: 2.8%
Percent of long-stay residents who lose too much weight
13.1%
139% worse than Maine averageMaine average: 5.5%
Percent of long-stay residents who have depressive symptoms
25.3%
141% worse than Maine averageMaine average: 10.5%
Percent of long-stay residents who received an antipsychotic medication
21.2%
7% worse than Maine averageMaine average: 19.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.3%
6% better than Maine averageMaine average: 90.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
In line with Maine averageMaine average: 95.5%
Number of hospitalizations per 1,000 long-stay resident days.
1.20
14% better than Maine averageMaine average: 1.39
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.15
In line with Maine averageMaine average: 2.08
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.9%
23% better than Maine averageMaine average: 70.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
10% worse than Maine averageMaine average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.4%
25% better than Maine averageMaine average: 74.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
14.4%
30% better than Maine averageMaine average: 20.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
23.4%
50% worse than Maine averageMaine average: 15.6%
Percentage of SNF residents who experience falls with major injury during their stay.
2.8%
268% worse than Maine averageMaine average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
49.3%
8% worse than Maine averageMaine average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
55.0%
9% better than Maine averageMaine average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
35% of new residents, usually for short-term rehab.
60% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
79Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Oak Grove Center from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 09/2023.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #21 / 40Payroll — State benchmarkedThis home is ranked 21st out of 40 homes in Maine for Payroll. Shows total annual staff payroll benchmarked to the Maine average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maine that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #32 / 40Payroll % — State benchmarkedThis home is ranked 32nd out of 40 homes in Maine for Payroll %. Shows payroll as a percentage of revenue versus the Maine average. Well-run Maine facilities typically land around 58–66% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maine that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (60% of admissions), and a typical private pay stay runs around 27 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.8 miles from city center
Estimated distance in miles from Waterville's city center to Oak Grove Center's address, calculated via Google Maps.
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The information below is reported by the Maine Department of Health and Human Services, Division of Licensing and Certification.
| Maine Veterans‘ Homes Augusta | NH AL MC RESC RC SNF | Augusta | 108
Facility
108
ME AVG
20
Rank
#10 / 356 |
94.5%
Facility
94.5%
ME AVG
87.2
Rank
#122 / 240 | +8% | 7.43
Facility
7.43
ME AVG
4.50
Rank
#1 / 34 | +2% | +65% | $0
Facility
$0
ME AVG
$26.4k
Rank
#1 / 34 | 6
Facility
6
ME AVG
28.5
Rank
#1 / 34 | 3.0
Facility
3.0
ME AVG
5.9
Rank
#1 / 34 | - | 102 | - |
7
Facility
7
ME AVG
31
Rank
#316 / 422 | Maine Veterans' Home | $86.7MFiscal year ending 06/2024
Facility
$86.7MFiscal year ending 06/2024
ME AVG
$16.9M
Rank
#1 / 40 | $16.6MFiscal year ending 06/2024
Facility
$16.6MFiscal year ending 06/2024
ME AVG
$4.7M
Rank
#1 / 40 | 19.2%Fiscal year ending 06/2024
Facility
19.2%Fiscal year ending 06/2024
ME AVG
37.8%
Rank
#39 / 40 | 205126 | ||||
| Augusta Center for Health & Rehabilitation | NH HOS PC RC SNF | Augusta (Mayfair) | 72
Facility
72
ME AVG
20
Rank
#32 / 356 |
93.3%
Facility
93.3%
ME AVG
87.2
Rank
#128 / 240 | +7% | 3.64
Facility
3.64
ME AVG
4.50
Rank
#25 / 34 | +9% | -19% | $10.1k
Facility
$10.1k
ME AVG
$26.4k
Rank
#24 / 34 | 26
Facility
26
ME AVG
28.5
Rank
#11 / 34 | 4.3
Facility
4.3
ME AVG
5.9
Rank
#8 / 34 | 1 | 67 | - |
23
Facility
23
ME AVG
31
Rank
#208 / 422 | Ryan Francis | $9.4MFiscal year ending 12/2023
Facility
$9.4MFiscal year ending 12/2023
ME AVG
$16.9M
Rank
#31 / 40 | $4.7MFiscal year ending 12/2023
Facility
$4.7MFiscal year ending 12/2023
ME AVG
$4.7M
Rank
#26 / 40 | 49.8%Fiscal year ending 12/2023
Facility
49.8%Fiscal year ending 12/2023
ME AVG
37.8%
Rank
#10 / 40 | 205077 | ||||
| Oak Grove Center | NH | Waterville (Cool Street) | 90
Facility
90
ME AVG
20
Rank
#15 / 356 |
93.9%
Facility
93.9%
ME AVG
87.2
Rank
#124 / 240 | +8% | 3.09
Facility
3.09
ME AVG
4.50
Rank
#33 / 34 | -8% | -31% | $14.1k
Facility
$14.1k
ME AVG
$26.4k
Rank
#29 / 34 | 63
Facility
63
ME AVG
28.5
Rank
#34 / 34 | 9.0
Facility
9.0
ME AVG
5.9
Rank
#28 / 34 | 1 | 85 | - |
41
Facility
41
ME AVG
31
Rank
#146 / 422 | Laura Matones | $10.8MFiscal year ending 09/2023
Facility
$10.8MFiscal year ending 09/2023
ME AVG
$16.9M
Rank
#14 / 40 | $5.0MFiscal year ending 09/2023
Facility
$5.0MFiscal year ending 09/2023
ME AVG
$4.7M
Rank
#21 / 40 | 46%Fiscal year ending 09/2023
Facility
46%Fiscal year ending 09/2023
ME AVG
37.8%
Rank
#32 / 40 | 205091 |
Oak Grove Center is located in Waterville, Maine.
Here are the financial assistance programs available to residents in Maine.
Oak Grove Center is in the Cool Street neighborhood.
Oak Grove Center has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Oak Grove Center's occupancy is 58.8%.
Oak Grove Center is registered as a for-profit.
Yes — there are 7 photos of Oak Grove Center in the photo gallery on this page.
Oak Grove Center is located at 27 Cool St, Waterville, ME 04901.
(207) 873-0721 will put you in contact with the team at Oak Grove Center.
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