Orchard View Post-Acute and Rehabilitation Center
Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Kingsport, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Orchard View Post-Acute and Rehabilitation Center

Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Kingsport, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Orchard View Post-Acute and Rehabilitation Center accepts Medicare, Medicaid, and private pay.
Orchard View Post-Acute and Rehabilitation Center accepts Medicare, Medicaid, and private pay.

Overview of Orchard View Post-Acute and Rehabilitation Center

Orchard View Postacute and Rehabilitation Center offers nursing home and skilled nursing care, along with memory care, hospice care, palliative care, and respite care in Kingsport, Tennessee. Nursing home and skilled nursing services support postacute rehabilitation and long term care, while memory care provides supervised support in a secured setting. Hospice and palliative care focus on comfort and care coordination.

Respite care provides a short stay when a family caregiver needs time away or time to recover. The range of services can suit a resident whose needs change from rehabilitation to longer term nursing or memory support. There are 180 beds, so this is a larger community with more residents, staff, and usually programming.

Total nurse staffing is 3 hours and 20 minutes per resident per day, representing the daily hands on nursing time available for each resident. Medicare, Medicaid, and private pay are accepted, allowing families to use public coverage where eligible or pay directly. Onsite rehabilitation means residents can receive therapy without arranging transportation elsewhere.

Chef prepared meals, therapeutic diets, and in room dining options support different dietary and dining needs, while an onsite beauty salon provides salon services within the community. Recreational therapy programs and outdoor courtyards offer activities and outdoor space without requiring residents to leave the center. Rachel Hicks serves as administrator, and Brookhaven TN OPCO operates the center.

The center provides 24 hour skilled nursing care, including IV therapy and wound care, cardiac, stroke, and orthopedic recovery support, diabetic care, pain management, and hospice and palliative care coordination.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 29.4% Below TN avg. ▼ 29.4% Below TN avg.TN average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 28.2% Below TN avg. ▼ 28.2% Below TN avg.TN average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 17.2% Below TN avg. ▼ 17.2% Below TN avg.TN average: 2.4Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 41.9% Below TN avg. ▼ 41.9% Below TN avg.TN average: 3.4Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Tennessee averages

Rank #113 / 178Nurse hours — State benchmarkedThis nursing home is ranked 113th out of 178 nursing homes we track in Tennessee for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Tennessee average, with a ranking across 178 Tennessee facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This nursing home is ranked 113th out of 178 nursing homes we track in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 20m

8% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
31m
−18% State avg: 37m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
50m
−23% State avg: 1h 5m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 0m
−7% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 19m
Avg State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
4m
−21% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
29m
+19% State avg: 24m per day · National avg: 28m per day

4 of 6 metrics below state avg

By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 180 Rank #15 / 186Bed count — State benchmarkedThis nursing home is ranked 15th out of 186 nursing homes we track in Tennessee for bed count. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #21 / 162Years in operation — State benchmarkedThis nursing home is ranked 21st out of 162 nursing homes we track in Tennessee for years in operation. Shows how long this facility has been in operation compared to other Tennessee facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
34 years
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #142 / 151Occupancy rate — State benchmarkedThis nursing home is ranked 142nd out of 151 nursing homes we track in Tennessee for occupancy. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 151. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
40.4% This home usually has availability
Lower than the Tennessee average: 71.3%
Occupied beds
73 / 180
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
119 days

About this community

License Details

Facility TypeNursing Home
IssuanceJuly 1, 1992
License Number00000261
CMS Certification Number445174

Ownership & Operating Entity

Orchard View Post-Acute and Rehabilitation Center is administered by Rachel Hicks.

Owner NameBrookhaven TN OPCO, LLC

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Housekeeping
Laundry
Salon
Activities
Wi-Fi
Courtyard
Specific Programs24/7 Skilled Nursing Care, Post-Acute Rehabilitation, Memory Care Support, IV Therapy & Wound Care, Cardiac, Stroke, and Orthopedic Recovery, Diabetic Care & Pain Management, Hospice & Palliative Care Coordination, Bariatric & Dialysis Support, Psychiatric & Behavioral Health Services, Telemedicine & Telepsych Consultations, Tracheostomy & Post-Hospital Recovery Care

Contact Orchard View Post-Acute and Rehabilitation Center

CMS Health Inspection History

ALM Inspection Grade

67 / 100 Calculated from CMS inspection data for this community's nursing-home beds
How it compares

16 points below the State average for CMS-certified facilities (83/100)

Category breakdown

Citations Typical

67 severity-weighted points (19 citations) · 72% higher than the typical CMS-certified TN facility (median: 39)

Enforcement Concern

$228,048 in fines · 6 enforcement actions

Persistence Concern

36 days to fix issues · slower than the typical CMS-certified TN facility (median: 28)

Inspection grade: 67 out of 100, letter grade D+.
Inspections Since 2021 · 5 years of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 4

State average 3.3


Last Health inspection on Jan 2025

Total health citations
19 Rank #131 / 180Health citations — State benchmarkedThis nursing home is ranked 131st out of 180 nursing homes we track in Tennessee for health citations. Shows this facility's total health deficiency citations benchmarked to the Tennessee State average, with a ranking across all 180 TN facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 14.6

Citations per inspection
4.75 Rank #113 / 180Citations per inspection — State benchmarkedThis nursing home is ranked 113th out of 180 nursing homes we track in Tennessee for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Tennessee mean across 180 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 4.35


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

6 of 19 citations resulted from standard inspections; 6 of 19 resulted from complaint investigations; and 7 of 19 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 5 years)
Critical health citations
0
100% better than State average

State average: 0.9


Serious health citations
4
700% worse than State average

State average: 0.5

0 critical citations State average: 0.9

4 serious citations State average: 0.5

15 moderate citations State average: 13.2

0 minor citations State average: 0.1
Citations history (last 5 years)
Abuse/Neglect serious citation Jan 08, 2025
Corrected

Abuse/Neglect moderate citation Jan 08, 2025
Corrected

Abuse/Neglect moderate citation Jan 08, 2025
Corrected

Administration moderate citation Jan 08, 2025
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 239
Employees 82
Contractors 157
Staff to resident ratio 3.57 : 1
107% more staff per resident than Tennessee average
Tennessee average ratio: 1.72 : 1 Tennessee average ratio: 1.72 : 1See full Tennessee ranking
Avg staff/day 38
Average shift 9.4 hours
13% better than Tennessee average
Tennessee average: 8.3 hours Tennessee average shift: 8.3 hoursSee full Tennessee ranking
Total staff hours (quarter) 33,009

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 5 RN Staff are full-time employees. No contractors work on this role. 5
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 57 total: 11 full-time employees and 46 contractors. 57
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.7 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 146 total: 38 full-time employees and 108 contractors. 146
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10.1 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

29.5%

9,753 contractor hours this quarter

Certified Nursing Assistant: 108 Licensed Practical Nurse: 46 Occupational Therapy Assistant: 1 Medical Director: 1 Occupational Therapy Aide: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant3810814616,88792100%10.1
Licensed Practical Nurse1146577,47292100%10.7
Clinical Nurse Specialist5051,5776773%8
Registered Nurse5051,1588491%9.1
Physical Therapy Assistant2029286874%7.3
Administrator1015286672%8
Nurse Practitioner1015286672%8
RN Director of Nursing1015286672%8
Mental Health Service Worker2025286672%8
Respiratory Therapy Technician3034947076%6.9
Dietitian1014865964%8.2
Other Dietary Services Staff3034396571%6.6
Physical Therapy Aide3034316773%6.2
Speech Language Pathologist2024316470%6.7
Qualified Social Worker1014236672%6.4
Occupational Therapy Aide011921314%7
Nurse Aide in Training3033733%9.2
Occupational Therapy Assistant0113667%6
Medical Director011633%2
146 Certified Nursing Assistant
% of Days 100%
57 Licensed Practical Nurse
% of Days 100%
5 Clinical Nurse Specialist
% of Days 73%
5 Registered Nurse
% of Days 91%

Penalties and fines

Includes penalties issued in 2024-2025

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $228K Rank #165 / 180Federal fines — State benchmarkedThis nursing home is ranked 165th out of 180 nursing homes we track in Tennessee for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Tennessee average among facilities with fines, and where it ranks among 180 facilities in the pool. Lower total dollars mean a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
164% higher than Tennessee average

Tennessee average: $86K

Number of fines 4
129% more fines than Tennessee average

Tennessee average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 2
293% more payment denials than Tennessee average

Tennessee average: 0.5

Fines amount comparison
Fines amount comparison
This facility $228K
Tennessee average $86K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

5 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 8, 2025
$42K
Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. Jan 8, 2025
7 days
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 10, 2024
$13K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 10, 2024
$38K

Last updated: Jan 2026

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 14.4
37% worse than Tennessee average

Tennessee average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 23.1
18% worse than Tennessee average

Tennessee average: 19.5

Long-stay resident measures
Below average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 18.8%
17% worse than Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 29.5%
36% worse than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 21.1%
In line with Tennessee average

Tennessee average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.6%
56% better than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.3%
39% better than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.8%
60% better than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 18.8%
198% worse than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.9%
83% better than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 11.6%
30% better than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
11% better than Tennessee average

Tennessee average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 97.1%
In line with Tennessee average

Tennessee average: 94.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.88
19% worse than Tennessee average

Tennessee average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 2.28
45% worse than Tennessee average

Tennessee average: 1.57

Short-stay resident measures
Significantly below average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 88.3%
11% better than Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.0%
20% worse than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 82.8%
In line with Tennessee average

Tennessee average: 79.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 23.3%
5% worse than Tennessee average

Tennessee average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 11.5%
In line with Tennessee average

Tennessee average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.3%
203% worse than Tennessee average

Tennessee average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 50.0%
7% worse than Tennessee average

Tennessee average: 53.7%

Breakdown by payment type

Medicare

20% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

53% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

27% of new residents, often for long-term daily care.

Typical stay 9 - 10 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 67
Medicare
3
4.5% of residents
Medicaid
53
79.1% of residents
Private pay or other
11
16.4% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a limited liability company.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.4M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$977.4K
For-profit Operated by a limited liability company.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.4M Rank #134 / 173Net patient revenue — State benchmarkedThis nursing home is ranked 134th out of 173 nursing homes we track in Tennessee. Shows this facility's net patient revenue compared to the Tennessee average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$977.4K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$640.7K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #140 / 173Payroll costs — State benchmarkedThis nursing home is ranked 140th out of 173 nursing homes we track in Tennessee. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Tennessee average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$3.4M 45.8% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #123 / 173Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 123rd out of 173 nursing homes we track in Tennessee. Shows payroll as a percentage of net patient revenue versus the Tennessee average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$5.0M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$8.4M

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (53% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
201 total

Coverage residents most often arrive under.

Medicare 20%
Private pay 53%
Medicaid 27%
Discharges
194 total

Coverage residents most often leave under.

Medicare 31%
Private pay 54%
Medicaid 15%

Places of interest near Orchard View Post-Acute and Rehabilitation Center

Address 1.8 miles from city center Info Estimated distance in miles from Kingsport's city center to Orchard View Post-Acute and Rehabilitation Center's address, calculated via Google Maps.

Calculate Travel Distance to Orchard View Post-Acute and Rehabilitation Center

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Compare Nursing Homes around the area

Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Tennessee average is: 54.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
NHC Place Cool Springs
NH
AL
HOS
MC
SNF
Franklin
108
Facility 108
TN AVG 105
Rank #85 / 186
67.6%
Facility 67.6%
TN AVG 71.3%
Rank #92 / 151
-5%
4.50
Facility 4.50
TN AVG 3.63
Rank #19 / 178
B+ +30%+24%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
8
Facility 8
TN AVG 15.4
Rank #37 / 180
2.7
Facility 2.7
TN AVG 4.4
Rank #32 / 180
273-
34
Facility 34
TN AVG 38
Rank #112 / 194
Nhc Healthcare/Cool Springs, LLC
$15.2MFiscal year ending 12/2023
Facility $15.2MFiscal year ending 12/2023
TN AVG $11.1M
Rank #33 / 173
$9.4MFiscal year ending 12/2023
Facility $9.4MFiscal year ending 12/2023
TN AVG $5.9M
Rank #21 / 173
61.9%Fiscal year ending 12/2023
Facility 61.9%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #33 / 173
445475
NHC HealthCare Johnson City
NH
HC
HOS
SNF
Johnson City
10
Facility 10
TN AVG 105
Rank #186 / 186
100.0%
Facility 100.0%
TN AVG 71.3%
Rank #1 / 151
+40%
3.58
Facility 3.58
TN AVG 3.63
Rank #72 / 178
? -8%-1%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
1
Facility 1
TN AVG 15.4
Rank #1 / 180
1.0
Facility 1.0
TN AVG 4.4
Rank #1 / 180
-10-
2
Facility 2
TN AVG 38
Rank #184 / 194
Nhc Healthcare/Johnson City LLC
$19.1MFiscal year ending 12/2023
Facility $19.1MFiscal year ending 12/2023
TN AVG $11.1M
Rank #13 / 173
$10.6MFiscal year ending 12/2023
Facility $10.6MFiscal year ending 12/2023
TN AVG $5.9M
Rank #15 / 173
55.7%Fiscal year ending 12/2023
Facility 55.7%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #60 / 173
445024
Smith County Health and Rehabilitation
NH
MC
SNF
Carthage
34
Facility 34
TN AVG 105
Rank #174 / 186
61.8%
Facility 61.8%
TN AVG 71.3%
Rank #108 / 151
-13%
3.50
Facility 3.50
TN AVG 3.63
Rank #81 / 178
? -1%-4%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
6
Facility 6
TN AVG 15.4
Rank #15 / 180
2.0
Facility 2.0
TN AVG 4.4
Rank #10 / 180
221-
45
Facility 45
TN AVG 38
Rank #78 / 194
Carthage Opco LLC
$9.0MFiscal year ending 12/2023
Facility $9.0MFiscal year ending 12/2023
TN AVG $11.1M
Rank #104 / 173
$3.7MFiscal year ending 12/2023
Facility $3.7MFiscal year ending 12/2023
TN AVG $5.9M
Rank #128 / 173
41.4%Fiscal year ending 12/2023
Facility 41.4%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #155 / 173
445172
Harbert Hills Academy Nursing Home
NH
SNF
Savannah
24
Facility 24
TN AVG 105
Rank #183 / 186
66.7%
Facility 66.7%
TN AVG 71.3%
Rank #94 / 151
-6%
5.46
Facility 5.46
TN AVG 3.63
Rank #8 / 178
? -55%+51%
$0
Facility $0
TN AVG $90.9k
Rank #1 / 180
13
Facility 13
TN AVG 15.4
Rank #78 / 180
4.3
Facility 4.3
TN AVG 4.4
Rank #91 / 180
-16-
60
Facility 60
TN AVG 38
Rank #37 / 194
Rural Life Foundation Inc. Dba---445527
Orchard View Post-Acute and Rehabilitation Center
NH
HOS
MC
PC
RC
SNF
Kingsport
180
Facility 180
TN AVG 105
Rank #15 / 186
40.4%
Facility 40.4%
TN AVG 71.3%
Rank #142 / 151
-43%
3.33
Facility 3.33
TN AVG 3.63
Rank #113 / 178
D+ -76%-8%
$94.9k
Facility $94.9k
TN AVG $90.9k
Rank #165 / 180
19
Facility 19
TN AVG 15.4
Rank #131 / 180
4.8
Facility 4.8
TN AVG 4.4
Rank #113 / 180
473--Brookhaven Tn Opco, LLC
$7.4MFiscal year ending 12/2023
Facility $7.4MFiscal year ending 12/2023
TN AVG $11.1M
Rank #134 / 173
$3.4MFiscal year ending 12/2023
Facility $3.4MFiscal year ending 12/2023
TN AVG $5.9M
Rank #140 / 173
45.8%Fiscal year ending 12/2023
Facility 45.8%Fiscal year ending 12/2023
TN AVG 54.1%
Rank #123 / 173
445174

Rank badges are statewide and care-type specific: each nursing home is ranked against every other TN nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Frequently Asked Questions about Orchard View Post-Acute and Rehabilitation Center

Who is the owner of Orchard View Post-Acute and Rehabilitation Center?

Orchard View Post-Acute and Rehabilitation Center is legally operated by Brookhaven TN OPCO, LLC, and administered by Rachel Hicks.

What is the license number of Orchard View Post-Acute and Rehabilitation Center?

According to TN state health department records, Orchard View Post-Acute and Rehabilitation Center's license number is 00000261.

What is the occupancy rate at Orchard View Post-Acute and Rehabilitation Center?

Orchard View Post-Acute and Rehabilitation Center's occupancy is 40.4%.

How long has Orchard View Post-Acute and Rehabilitation Center been in business?

Orchard View Post-Acute and Rehabilitation Center has been operating for approximately 34 years, based on available licensing and registration records.

Are pets allowed at Orchard View Post-Acute and Rehabilitation Center?

No, Orchard View Post-Acute and Rehabilitation Center has a no-pet policy.

What is the best email address for Orchard View Post-Acute and Rehabilitation Center?

The team at Orchard View Post-Acute and Rehabilitation Center can be reached at contact@orchardviewhc.com.

Does Orchard View Post-Acute and Rehabilitation Center operate as a for-profit or non-profit?

Orchard View Post-Acute and Rehabilitation Center is registered as a for-profit in TN.

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