Show Inspection Reports
Total health inspections
5
State average N/A
Last Health inspection on Jan 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Orchard View Post-Acute and Rehabilitation Center
Assisted Living · USA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Orchard View Post-Acute and Rehabilitation Center
Assisted Living · USA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Orchard View Post-Acute and Rehabilitation Center accepts Medicare, Medicaid, and private pay.
Orchard View Post-acute and Rehabilitation Center provides skilled nursing, post-acute rehabilitation, and long-term care services in Kingsport, Tennessee. The facility is dedicated to helping residents recover, thrive, and live with dignity. It offers a warm, family-like environment with comprehensive care tailored to individual needs.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 38m per day
vs avg
Standout metric
RN (Weekend) is +54% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 35m per day | ▼ 5% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 52m per day | ▼ 20% State avg: 1h 5m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 55m per day | ▼ 11% State avg: 2h 9m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 55m per day | ▲ 17% State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 80% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 37m per day | ▲ 54% State avg: 24m per day · National avg: 28m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
35.1%
Avg. Length of Stay
119 days
Occupancy rate
35.1%
Avg. Length of Stay
119 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
20% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
53% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
27% of new residents, often for long-term daily care.
Typical stay
9 - 10 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$8.7M
Operating loss
-$336.7K
Privately-owned community
Operated by a business corporation.
Home revenue
$8.7M
Operating loss
-$336.7K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$9.0M
180-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
33 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeNursing Home
StatusLicensed
IssuanceJuly 1, 1992
ExpirationMay 12, 2026
License Number00000261
Orchard View Post-Acute and Rehabilitation Center is administrated by Rachel Hicks.
Owner NameBrookhaven TN OPCO, LLC
Rehabilitation Services
Respite Care
Nursing Services
24-Hour Staffing
Private And Semi-Private Suites
Housekeeping
Laundry
Personal Support
Chef-Prepared Meals
Recreational Therapy Programs
On-Site Beauty Salon
Activity Rooms
Wi-Fi Access
Outdoor Courtyards
Specific Programs24/7 Skilled Nursing Care, Post-Acute Rehabilitation, Memory Care Support, IV Therapy & Wound Care, Cardiac, Stroke, and Orthopedic Recovery, Diabetic Care & Pain Management, Hospice & Palliative Care Coordination, Respiratory Therapy, Bariatric & Dialysis Support, Psychiatric & Behavioral Health Services, Telemedicine & Telepsych Consultations, Tracheostomy & Post-Hospital Recovery Care
Food DescriptionThree chef-prepared meals daily with therapeutic diets and in-room dining options.
Inspection History
In Tennessee, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
The data displayed corresponds to the last 11 years.
Tennessee average: 9 complaint visits
Latest inspection
Date
October 26, 2021
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
7
Health Inspection History
Inspections
Total health citations
24
State average N/A
Citations per inspection
4.8
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
6 of 24 citations resulted from standard inspections; 11 of 24 resulted from complaint investigations; and 7 of 24 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 5 years)
Critical Health citations
0
In line with State averageState average: N/A
Serious Health citations
8
8
In line with State averageState average: N/A
0 critical citations
8 serious citations
16 moderate citations
0 minor citations
Citations history (last 5 years)
Abuse/Neglect serious citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 08, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 08, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 08, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 08, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 08, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jan 08, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jan 08, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Jan 08, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Places of interest near Orchard View Post-Acute and Rehabilitation Center
1.8 miles from city center
Estimated distance in miles from Kingsport's city center to Orchard View Post-Acute and Rehabilitation Center's address, calculated via Google Maps.
Calculate Travel Distance to Orchard View Post-Acute and Rehabilitation Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
83
Employees
80
Contractors
3
Staff to resident ratio
1.24:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
35
Average shift
9.2 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
29,356
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.1 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
41
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.1 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.5%
134 contractor hours this quarter
Occupational Therapy Assistant: 1
Medical Director: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 41 | 0 | 41 | 15,256 | 91 | 100% | 10.1 |
| Licensed Practical Nurse | 12 | 0 | 12 | 4,819 | 91 | 100% | 10.1 |
| Registered Nurse | 5 | 0 | 5 | 2,673 | 90 | 99% | 11.1 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,737 | 66 | 73% | 8 |
| Physical Therapy Assistant | 3 | 0 | 3 | 934 | 67 | 74% | 7.4 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 489 | 58 | 64% | 8.4 |
| Physical Therapy Aide | 2 | 0 | 2 | 489 | 65 | 71% | 7.3 |
| Speech Language Pathologist | 2 | 0 | 2 | 460 | 68 | 75% | 6.3 |
| Qualified Social Worker | 1 | 0 | 1 | 342 | 61 | 67% | 5.6 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 286 | 55 | 60% | 5.2 |
| Other Dietary Services Staff | 3 | 0 | 3 | 176 | 37 | 41% | 4.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 92 | 13 | 14% | 7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 36 | 6 | 7% | 6 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
41 Certified Nursing Assistant
% of Days
100%
12 Licensed Practical Nurse
% of Days
100%
5 Registered Nurse
% of Days
99%
5 Clinical Nurse Specialist
% of Days
73%
3 Physical Therapy Assistant
% of Days
74%
1 Administrator
% of Days
71%
1 Nurse Practitioner
% of Days
71%
1 Mental Health Service Worker
% of Days
71%
1 Dietitian
% of Days
64%
2 Physical Therapy Aide
% of Days
71%
2 Speech Language Pathologist
% of Days
75%
1 Qualified Social Worker
% of Days
67%
2 Respiratory Therapy Technician
% of Days
60%
3 Other Dietary Services Staff
% of Days
41%
1 Occupational Therapy Aide
% of Days
14%
1 Occupational Therapy Assistant
% of Days
7%
1 Medical Director
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
67
Medicare
3
4.5% of residents
Medicaid
53
79.1% of residents
Private pay or other
11
16.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.4
37% worse than State averageState average: 10.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
23.1
18% worse than State averageState average: 19.5
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.8%
Percent of long-stay residents whose need for help with daily activities has increased
18.8%
17% worse than State averageState average: 16.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
29.5%
Percent of long-stay residents whose ability to move independently worsened
29.5%
36% worse than State averageState average: 21.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.1%
In line with State averageState average: 20.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
Percent of long-stay residents experiencing one or more falls with major injury
1.6%
56% better than State averageState average: 3.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
39% better than State averageState average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
60% better than State averageState average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
18.8%
Percent of long-stay residents who lose too much weight
18.8%
198% worse than State averageState average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.9%
Percent of long-stay residents who have depressive symptoms
1.9%
83% better than State averageState average: 11.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.6%
Percent of long-stay residents who received an antipsychotic medication
11.6%
30% better than State averageState average: 16.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than State averageState average: 89.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
In line with State averageState average: 94.5%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.88
Number of hospitalizations per 1,000 long-stay resident days.
1.88
19% worse than State averageState average: 1.58
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.28
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.28
45% worse than State averageState average: 1.57
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.3%
11% better than State averageState average: 79.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
20% worse than State averageState average: 1.7%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
In line with State averageState average: 79.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.3%
5% worse than State averageState average: 22.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
In line with State averageState average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.3%
Percentage of SNF residents who experience falls with major injury during their stay.
2.3%
203% worse than State averageState average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
50.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
50.0%
7% worse than State averageState average: 53.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$228K
164% higher than State averageState average: $86K
Number of fines
4
129% more fines than State averageState average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
2
293% more payment denials than State averageState average: 0.5
Fines amount comparison
Fines amount comparison
This facility
$228K
State average
$86K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
5 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 8, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 8, 2025
$42K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 8, 2025
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 8, 2025
7 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 10, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 10, 2024
$13K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 10, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 10, 2024
$38K
Last updated: Jan 2026
Compare Assisted Living around Usa The information below is reported by the Tennessee Department of Health, Division of Health Care Facilities.
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Financial Trends
Historical financial and operational data for Orchard View Post-Acute and Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
35.1%
↓ 2.8pp vs 2022
Net Income
-$336.7K
↓ ~$806.2K vs 2022
Total Payroll
$3.4M
↓ ~$171.0K vs 2022
Profit Margin
-4.2%
↓ 9.7pp vs 2022
Guides for Better Senior Living
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Frequently Asked Questions about Orchard View Post-Acute and Rehabilitation Center
Who is the owner of Orchard View Post-Acute and Rehabilitation Center?
The legal owner and operator of Orchard View Post-Acute and Rehabilitation Center is Brookhaven TN OPCO, LLC.
What is the license number of Orchard View Post-Acute and Rehabilitation Center?
According to TN state health department records, Orchard View Post-Acute and Rehabilitation Center's license number is 00000261.
When does Orchard View Post-Acute and Rehabilitation Center's license expire?
According to TN state health department records, Orchard View Post-Acute and Rehabilitation Center's license expires on May 12, 2026.
Who is the administrator of Orchard View Post-Acute and Rehabilitation Center?
Rachel Hicks is the administrator of Orchard View Post-Acute and Rehabilitation Center.
How many beds does Orchard View Post-Acute and Rehabilitation Center have?
Orchard View Post-Acute and Rehabilitation Center has 180 beds.
Are there photos of Orchard View Post-Acute and Rehabilitation Center?
Yes — there are 16 photos of Orchard View Post-Acute and Rehabilitation Center in the photo gallery on this page.
What is the address of Orchard View Post-Acute and Rehabilitation Center?
Orchard View Post-Acute and Rehabilitation Center is located at 2035 East Stonebrook Place.
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