Palm House of Arizona
Assisted Living · Phoenix, AZ
Palm House of Arizona
Assisted Living · Phoenix, AZ
Catering to residents in need of assisted living, Palm House of Arizona is a serene community set in the neighborhood of Phoenix, AZ. The community assists with daily living activities like personal care, medication management, and health monitoring to ensure resident’s comfort. Services for housekeeping and laundry are offered for a maintenance-free lifestyle, giving everyone plenty of time to spend on their happiness and well-being.
With individualized care plans, the community ensures residents only receive the care and support they need to maintain their independence. Fun and enriching activities are available to foster interactions and active living. Meals and convenient amenities are also offered to ensure residents enjoy true comfort and convenience.
Types of Care at Palm House of Arizona
Assisted Living
10-bed community Rank #245 / 530Bed count — State benchmarkedThis home is ranked 245th out of 530 homes in Arizona. Shows this facility's certified or reported bed count compared to other Arizona SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
4 years in operation Rank #382 / 532Years in operation — State benchmarkedThis home is ranked 382nd out of 532 homes in Arizona. Shows how long this facility has been in operation compared to other Arizona SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 47 / 100 Rank #291 / 819Walk Score — State benchmarkedThis home is ranked 291st out of 819 homes in Arizona. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceJanuary 7, 2022
ExpirationJune 30, 2026
License NumberAL12265H
QualificationHealth Care
Services
Palm House of Arizona is administrated by Torrey Frank.
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Since 2024 · 2 years of data
7 deficiencies
3 complaints
3 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. See the assisted living residences benchmark below for the typical Arizona score; higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. See the assisted living residences benchmark below for the typical Arizona score; higher is better.
Above the Arizona average for assisted living residences.
Arizona assisted living residences benchmark: C 75/100
Inspection score: 83 out of 100. Letter grade B. Above the Arizona average for assisted living residences.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. Arizona state average
Overall vs. AZ average
1 Worse
Metrics worse than Arizona average:
• Deficiencies per inspection (28% above) 6 Better Metrics better than Arizona average:
• Total deficiencies (22% below)
• Deficiencies per year (22% below)
• Enforcement actions (100% below)
• Total inspections (40% below)
• Total complaints (50% below)
• Complaints per year (50% below)
• Deficiencies per inspection (28% above) 6 Better Metrics better than Arizona average:
• Total deficiencies (22% below)
• Deficiencies per year (22% below)
• Enforcement actions (100% below)
• Total inspections (40% below)
• Total complaints (50% below)
• Complaints per year (50% below)
Latest Inspection
April 11, 2025
Complaint;Compliance (Annual)
1 deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 7 | 9 | This facility has 22% fewer total deficiencies than a typical Arizona assisted living residence (7 vs. AZ avg 9).↓ 22% better |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 3.5 | 4.5 | This facility has 22% fewer deficiencies per year than a typical Arizona assisted living residence (3.5 vs. AZ avg 4.5).↓ 22% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 1.8 | This facility has 28% more deficiencies per inspection than a typical Arizona assisted living residence (2.3 vs. AZ avg 1.8).↑ 28% worse |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 1 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 1).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 3 | 5 | This facility has 40% fewer total inspections than a typical Arizona assisted living residence (3 vs. AZ avg 5).↓ 40% better |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona assisted living residence (3 vs. AZ avg 6).↓ 50% better |
|
Complaints per year
Average complaints per year since 2024.
| 1.5 | 3 | This facility has 50% fewer complaints per year than a typical Arizona assisted living residence (1.5 vs. AZ avg 3).↓ 50% better |
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWhat does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: 2-story
Housekeeping Services
Places of interest near Palm House of Arizona
16.8 miles from city center
Estimated distance in miles from Phoenix's city center to Palm House of Arizona's address, calculated via Google Maps.
Calculate Travel Distance to Palm House of Arizona
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Financial Assistance for
Assisted Living in Arizona
Palm House of Arizona is located in Phoenix, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Compare Assisted Living around Phoenix
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Clearwater Pinnacle Peak |
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AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
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| Paradise Valley Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Phoenix (Paradise Valley Village) | 118 | Yes | 65 | Private / Semi-Private Rooms | 17
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17
AZ AVG
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64
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3.6
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| Cave Creek Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cave Creek (Desert View Village) | 97 | Yes | 25 | Private / Semi-Private Rooms | 1
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1
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#490 / 532 | - | Michelle Toft | 4 | -
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-
AZ AVG
3.4
Rank
#1 / 501 | 0
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0
AZ AVG
11.9
Rank
#1 / 501 | 0.0
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0.0
AZ AVG
2.2
Rank
#1 / 501 |
| Palm House of Arizona |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Phoenix (Paradise Valley Village) | 10 | No | 47 | Private / Semi-Private Rooms | 4
Facility
4
AZ AVG
11
Rank
#382 / 532 | - | Torrey Frank | 3 | 3
Facility
3
AZ AVG
3.4
Rank
#320 / 501 | 7
Facility
7
AZ AVG
11.9
Rank
#273 / 501 | 2.3
Facility
2.3
AZ AVG
2.2
Rank
#323 / 501 |
Frequently Asked Questions about Palm House of Arizona
What neighborhood is Palm House of Arizona in?
Palm House of Arizona is in the Paradise Valley Village neighborhood of AZ 85022.
Is Palm House of Arizona in a walkable area?
Palm House of Arizona has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Palm House of Arizona?
According to state health department records, Palm House of Arizona's license number is AL12265H.
When does Palm House of Arizona's license expire?
According to state health department records, Palm House of Arizona's license expires on June 30, 2026.
Who is the administrator of Palm House of Arizona?
Torrey Frank is the administrator of Palm House of Arizona.
How many beds does Palm House of Arizona have?
Palm House of Arizona has 10 beds.
What is the address of Palm House of Arizona?
Palm House of Arizona is located at 13604 N 20th St, Phoenix, AZ 85022, USA.
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