Palm Terrace Healthcare & Rehab Center
Nursing Home · Mission Viejo, CA
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Palm Terrace Healthcare & Rehab Center

Nursing Home · Mission Viejo, CA
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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Palm Terrace Healthcare & Rehab Center accepts Medicare, Medicaid, and private pay.

Overview of Palm Terrace Healthcare & Rehab Center

Palm Terrace Healthcare & Rehab Center is a well-regarded nursing home in Laguna Hills, CA, offering rehabilitation and skilled nursing. Committed to older adults’ comfort and healing, the community continuously promotes a supportive and welcoming environment. With 24-hour care, nutritious meals, and recreational activities, residents receive high-quality services that aim to help them focus on recovery. The community also works closely with residents, their families, and healthcare providers to provide the best possible care based on their needs and preferences.

Local trips, lecture series, and ice cream socials encourage residents to continue learning and make friends. Specially designed living spaces and top-notch rehabilitation equipment are also available for residents’ relaxation and wellness. Situated in the peaceful neighborhood of Laguna Hills, the community guarantees a stress-free retirement. This nursing home is one of the best options for senior living in California, especially with its exceptional standards of care.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 27.0% Above CA avg. ▲ 27.0% Above CA avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 43.0% Above CA avg. ▲ 43.0% Above CA avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 36.3% Below CA avg. ▼ 36.3% Below CA avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 2.1% Below CA avg. ▼ 2.1% Below CA avg.Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to California state averages

Total nursing care / resident Info This home is ranked 225th out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 50m per day
Rank #225 / 346Nurse hours — State benchmarkedThis home is ranked 225th out of 346 homes in California. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 346 California SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility California avg (4h 13m per day)
vs California avg
-9%

4 of 6 metrics below state avg

Standout metric Physical Therapist is +80% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 21m per day ▼ 46% State avg: 39m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 34m per day ▲ 29% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 26m per day ▼ 8% State avg: 2h 39m per day · National avg: 2h 21m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 44m per day ▼ 9% State avg: 4h 5m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 9m per day ▲ 80% State avg: 5m per day · National avg: 4m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 11m per day ▼ 63% State avg: 30m per day · National avg: 29m per day

Types of Care at Palm Terrace Healthcare & Rehab Center

Nursing Home

Capacity and availability

This home usually has limited availability

Occupancy between 85% and 95% suggests balanced demand.

Higher occupancy than the California average: 84.7%
Occupancy rate 88.1% Rank #145 / 351Occupancy rate — State benchmarkedThis home is ranked 145th out of 351 homes in California. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 351. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay 36 days
Occupancy rate
88.1% Rank #145 / 351Occupancy rate — State benchmarkedThis home is ranked 145th out of 351 homes in California. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 351. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
36 days
Walk Score
Walk Score: 24 / 100 Rank #328 / 359Walk Score — State benchmarkedThis home is ranked 328th out of 359 homes in California. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

Contact Palm Terrace Healthcare & Rehab Center

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 188
Employees 188
Contractors 0
Staff to resident ratio 1.92:1
1918267% better than California average
California average ratio: 0.00:1 California average ratio: 0.00:1See full California ranking
Avg staff/day 71
Average shift 7.7 hours
0% compared with California average
California average: 7.7 hours California average shift: 7.7 hoursSee full California ranking
Total staff hours (quarter) 50,619

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

Total count 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.7 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 41
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 74
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours

No contractors work on this role.

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

0%

0 contractor hours this quarter

No contractor roles were reported this quarter.

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant7407419,86392100%7.6
Licensed Practical Nurse4104112,37992100%8
Dental Services Staff110114,31592100%7.5
Registered Nurse120122,38292100%8.7
Speech Language Pathologist9092,0549098%7.3
Physical Therapy Assistant8081,8408289%7.2
Physical Therapy Aide150151,7568693%6.9
Other Dietary Services Staff3031,44492100%7.9
Respiratory Therapy Technician3031,1917683%7.4
Qualified Social Worker4046756470%7
Nurse Practitioner1015946672%9
RN Director of Nursing1015946672%9
Administrator1015286672%8
Dietitian1014866470%7.6
Therapeutic Recreation Specialist1014255762%7.5
Clinical Nurse Specialist2025778%8.1
Nurse Aide in Training1013855%7.5
74 Certified Nursing Assistant
% of Days 100%
41 Licensed Practical Nurse
% of Days 100%
11 Dental Services Staff
% of Days 100%
12 Registered Nurse
% of Days 100%
9 Speech Language Pathologist
% of Days 98%
8 Physical Therapy Assistant
% of Days 89%
15 Physical Therapy Aide
% of Days 93%
3 Other Dietary Services Staff
% of Days 100%
3 Respiratory Therapy Technician
% of Days 83%
4 Qualified Social Worker
% of Days 70%
1 Nurse Practitioner
% of Days 72%
1 RN Director of Nursing
% of Days 72%
1 Administrator
% of Days 72%
1 Dietitian
% of Days 70%
1 Therapeutic Recreation Specialist
% of Days 62%
2 Clinical Nurse Specialist
% of Days 8%
1 Nurse Aide in Training
% of Days 5%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 4.3
35% better than California average

California average: 6.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 6.7
41% better than California average

California average: 11.3

Long-stay resident measures
Significantly above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 6.1%
45% better than California average

California average: 11.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 6.0%
50% better than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 8.1%
29% better than California average

California average: 11.3%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.4%
163% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.9%
22% better than California average

California average: 5.0%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
55% better than California average

California average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.2%
72% better than California average

California average: 4.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.1%
54% better than California average

California average: 6.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 3.4%
67% better than California average

California average: 10.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with California average

California average: 98.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with California average

California average: 98.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.14
5% better than California average

California average: 2.25

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.73
54% better than California average

California average: 1.59

Short-stay resident measures
Below average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
6% better than California average

California average: 94.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.1%
92% better than California average

California average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 99.7%
7% better than California average

California average: 93.2%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 28.5%
23% worse than California average

California average: 23.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.7%
13% worse than California average

California average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.3%
57% better than California average

California average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 37.8%
30% worse than California average

California average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 59.5%
18% better than California average

California average: 50.6%

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

66% of new residents, often for short stays.

Typical stay 19 days

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 98
Medicare
31
31.6% of residents
Medicaid
36
36.7% of residents
Private pay or other
31
31.6% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$21.8M
Profit
$1.9M
Privately-owned community Operated by a business corporation.
Home revenue
$21.8M Rank #116 / 347Revenue — State benchmarkedThis home is ranked 116th out of 347 homes in California. Shows this facility's annual revenue compared to the California SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$1.9M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #110 / 347Payroll — State benchmarkedThis home is ranked 110th out of 347 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$10.5M
48.4% of revenue Rank #181 / 347Payroll % — State benchmarkedThis home is ranked 181st out of 347 homes in California. Shows payroll as a percentage of revenue versus the California average. Well-run California SNFs typically land around 56–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.3M
Total costs $19.9M

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: 2-story

Dining services icon
Dining services icon

Dining Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Rehabilitative support icon
Rehabilitative support icon

Rehabilitative Support

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Places of interest near Palm Terrace Healthcare & Rehab Center

Address 2.1 miles from city center Info Estimated distance in miles from Laguna Hills's city center to Palm Terrace Healthcare & Rehab Center's address, calculated via Google Maps.

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Financial Assistance for
Nursing Home in California

Palm Terrace Healthcare & Rehab Center is located in Laguna Hills, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Compare Nursing Home around Mission Viejo

The information below is reported by the California Department of Social Services and Department of Public Health.

3 facilities compared · CMS & CA Dept. of Health data

Filter by care type
Villa Valencia Healthcare Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Laguna Hills59 83.3% -2%3.21 +24%-24%$0413.2-52 62 Alhv LLC$16.3M$7.1M43.5%555462
Palm Terrace Healthcare & Rehab Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Laguna Hills99 88.1% +4%3.84 -25%-9%$0574.1-93 24 Bryce Lindsey$21.8M$10.5M48.4%555257
Freedom Village Health Care Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Lake Forest118 80.0% -6%5.00 -27%+18%$0447.3-39 61 Casa Pacifica$31.6M$13.2M41.7%555391

Frequently Asked Questions about Palm Terrace Healthcare & Rehab Center

Is Palm Terrace Healthcare & Rehab Center in a walkable area?

Palm Terrace Healthcare & Rehab Center has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the best email address for Palm Terrace Healthcare & Rehab Center?

The team at Palm Terrace Healthcare & Rehab Center can be reached at [email protected].

What is the address of Palm Terrace Healthcare & Rehab Center?

Palm Terrace Healthcare & Rehab Center is located at 24962 Calle Aragon, Laguna Hills, CA 92637.

What is the phone number of Palm Terrace Healthcare & Rehab Center?

(949) 587-9000 will put you in contact with the team at Palm Terrace Healthcare & Rehab Center.

Is Palm Terrace Healthcare & Rehab Center Medicare or Medicaid certified?

Yes — Palm Terrace Healthcare & Rehab Center is a CMS-certified provider of Medicare and Medicaid.

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