Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
168
124 employees · 44 contractors · 63 on an average day Parkville Care Center
Nursing Home, Memory Care, Respite Care & Skilled Nursing · Hartford, CT
ALM Inspection Grade
D+
ALM's inspection grade is 67 / 100, a D+ — 17 points below the Connecticut average for state-licensed facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 67 / 100, a D+ — 17 points below the Connecticut average for state-licensed facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Parkville Care Center
Nursing Home, Memory Care, Respite Care & Skilled Nursing · Hartford, CT
ALM Inspection Grade
D+
ALM's inspection grade is 67 / 100, a D+ — 17 points below the Connecticut average for state-licensed facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 67 / 100, a D+ — 17 points below the Connecticut average for state-licensed facilities (84/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Parkville Care Center accepts Medicare, Medicaid, and private pay.
Parkville Care Center, in the Parkville neighborhood of Hartford, CT, handles memory care and skilled nursing. Nursing home care and respite care complete its list.
The skilled nursing designation means licensed nurses direct the clinical care, and nursing home care serves residents with ongoing nursing needs. Memory care secures and supervises residents who may wander, and the Memory Care Program runs inside it. Respite gives the family’s usual caregiver time to travel or heal.
Short-Term Rehab, broader rehabilitation services, and the Skilled Nursing and Post-Acute Specialties program all serve people recovering once an illness or hospital stay is over. The All Phase Limb Loss Program serves residents recovering from limb loss. Touchpoints Therapy, the Hispanic Culture Program, and Recreation Programs complete the named offerings.
That mix suits someone needing ongoing nursing, secured memory support, rehabilitation following a hospitalization, or a short respite stay. Occupancy stands at 93.8% of 145 beds, so most are in use. Private rooms begin at $432 a day and semi-private rooms at $380, and Medicare and Medicaid are both accepted, as is private pay.
At 90, Walk Score calls the neighborhood a walker’s paradise, and daily errands don’t hinge on a car. The administrator is Jennifer Johnson.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 48th out of 63 nursing homes we track in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 7m
This nursing home is ranked 48th out of 63 nursing homes we track in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 7m6 of 6 metrics below Connecticut average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 10 are the facility's own employees; no agency contractors work in this role.
10 staff · 8.3-hour shifts
20m
↓ 54% · CT 44mThis facility: 20m per resident per day, 54% below the Connecticut average of 44m (among Connecticut facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 10 are the facility's own employees; no agency contractors work in this role.
10 staff · 8.3-hour shiftsUS average: 43m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 43m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 39 total: 24 of the facility's own employees and 15 agency contractors.
39 staff · 7.5-hour shifts
52m
↓ 3% · CT 53mThis facility: 52m per resident per day, 3% below the Connecticut average of 53m (among Connecticut facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 39 total: 24 of the facility's own employees and 15 agency contractors.
39 staff · 7.5-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 75 are the facility's own employees; no agency contractors work in this role.
75 staff · 7.1-hour shifts
1h 56m
↓ 19% · CT 2h 23mThis facility: 1h 56m per resident per day, 19% below the Connecticut average of 2h 23m (among Connecticut facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 75 are the facility's own employees; no agency contractors work in this role.
75 staff · 7.1-hour shiftsUS average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
2m
↓ 65% · CT 5mThis facility: 2m per resident per day, 65% below the Connecticut average of 5m (among Connecticut facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
2h 43m
↓ 24% · CT 3h 34mThis facility: 2h 43m per resident per day, 24% below the Connecticut average of 3h 34m (among Connecticut facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
14m
↓ 51% · CT 28mThis facility: 14m per resident per day, 51% below the Connecticut average of 28m (among Connecticut facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
168
124 employees · 44 contractors · 63 on an average day
168 total staff / 133 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.26 : 1
↓ 31% · CT 1.84This facility: 1.26 staff per resident, 31% below the Connecticut average of 1.84 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
168 staff ÷ 133 residents
See full Connecticut ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.2 h
↓ 5% · CT 7.6 hThis facility: 7.2 h, 5% below the Connecticut average of 7.6 h (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
41,810 staff hours this quarter
See full Connecticut ranking →95.6% of staff hours were worked by the facility's own employees
Connecticut average: 89.9% · Contractors this quarter: Licensed Practical Nurse (15), Respiratory Therapy Technician (5), Physical Therapy Assistant (4), Speech Language Pathologist (4), RN Director of Nursing (3), Other Dietary Services Staff (2), Clinical Nurse Specialist (2), Physical Therapy Aide (2), Dietitian (2), Medical Director (2), Occupational Therapy Assistant (2), Qualified Social Worker (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
145
Rank #24 / 68Bed count — State benchmarked This nursing home is ranked 24th out of 68 nursing homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
145
Rank #24 / 68Bed count — State benchmarked This nursing home is ranked 24th out of 68 nursing homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Years of operating
An established community with some operational experience and growing routines. This is the number of years in operation under current management.
Rank #43 / 56Years in operation — State benchmarked This nursing home is ranked 43rd out of 56 nursing homes we track in Connecticut for years in operation. Shows how long this facility has been in operation compared to other Connecticut facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
An established community with some operational experience and growing routines. This is the number of years in operation under current management.
Rank #43 / 56Years in operation — State benchmarked This nursing home is ranked 43rd out of 56 nursing homes we track in Connecticut for years in operation. Shows how long this facility has been in operation compared to other Connecticut facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
7
years
Walk Score
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
Rank #1 / 76Walk Score — State benchmarked This nursing home is ranked 1st out of 76 nursing homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
Rank #1 / 76Walk Score — State benchmarked This nursing home is ranked 1st out of 76 nursing homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
90
/ 100
Occupancy rate
Occupancy between 85% and 95% suggests balanced demand.
Rank #17 / 64Occupancy rate — State benchmarked This nursing home is ranked 17th out of 64 nursing homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 64. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy between 85% and 95% suggests balanced demand.
Rank #17 / 64Occupancy rate — State benchmarked This nursing home is ranked 17th out of 64 nursing homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 64. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
93.8%
This home usually has limited availability
Based on 136 residents and 145 beds. Source: state inspection report (Jun 2025)
Higher than the Connecticut average: 86.2%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
398
days
About This Community
Pricing & Financial Information
The below pricing was updated on
$432/Day
Semi-Private Room
$380/Day
Facility TypeChronic & Convalescent Nursing Home
StatusActive
IssuanceJanuary 30, 2019
ExpirationDecember 31, 2026
License Number2451
AHCA/NCAL National Quality Award — Silver (2026)A three-tier quality program from the American Health Care Association / National Center for Assisted Living, based on the Baldrige performance-excellence framework. Bronze recognizes a documented quality commitment; Silver and Gold require demonstrated, externally reviewed outcomes and are progressively rarer.
Greater Hartford Memory Care Center (GHMCC) — iCare Health NetworkA memory-care program created by iCare Health Network for people with Alzheimer’s disease, dementia, and related conditions. It includes specialized staff, individualized care planning, and therapeutic activities.
Touchpoints Therapy Rehabilitation ServicesA rehabilitation program offering physical, occupational, and speech therapy to help people regain strength, mobility, daily-living skills, and independence after illness or injury.
Resident Council
Spanish
Admin
3 FTE
Registered Nurse
6 FTE
Licensed Practical Nurse
17 FTE
Nursing Assistant
39 FTE
Recreation
4 FTE
Social Services
3 FTE
Food Service Supervisor
1 FTE
Physical Therapy
2 FTE
Occupational Therapy
2 FTE
Speech Therapy
1 FTE
Dietary
8 FTE
Other Staff
7 FTE
Short-Term Rehab
Post-Acute Rehabilitation
Amputation Rehabilitation
Touchpoints Therapy
Physical TherapyListed as: Rehabilitation therapy (PT, OT, SLP)
On-Site Hemodialysis and Renal Care
Renal-Appropriate Nutrition and Dietary Counseling
Wound CareCare for wounds such as pressure sores, surgical wounds, or ulcers, including assessment, dressing changes, and monitoring for infection.
- Bilingual staff (spanish-speaking nursing and ancillary support)
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Discharge Planning
Individualized Recreation Assessment
Pets not allowed
Patio
Unit Lounges
Activities
Coffee Socials
Cooking Groups
Bingo
Pokeno Games
Weekly Hand Massages and Nail Care
Monthly Music by Spanish Dj Niffy Santiago
Games
Table Games
Dominoes
Spades
Karaoke
Happy Hour
Live Entertainment
Summer Picnics On the Patio
Cultural Events and Community Supports
- Bilingual recreation programming (morning, afternoon, and evening)
Spanish-Speaking Chaplain and Religious Services
Religious ServicesAll Denominations
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
Inspection History
In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.
Since 2019 · 7 years of data
These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 68 deficiencies 21 inspections
Includes all inspection records for this property, which could include management/ownership changes. 68 deficiencies 21 inspections
ALM Inspection Grade
67 / 100
Based on data extracted from this facility's inspection reports
How it compares
17 points below the Connecticut average for state-licensed facilities (84/100)
Category breakdown
Deficiencies
Concern
3.4 deficiencies per inspection (72 in 21 inspections) · 3× more than the typical state-licensed CT facility (median: 1)
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2019 vs. Connecticut state average
Overall vs. CT average
2 Worse
Metrics worse than Connecticut average:
• Total deficiencies (278% above)
• Deficiencies per inspection (100% above) 0 Better No metrics in this bucket.
• Total deficiencies (278% above)
• Deficiencies per inspection (100% above) 0 Better No metrics in this bucket.
Deficiencies
| This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 68 | 18.0 | This facility has 278% more total deficiencies than a typical Connecticut nursing home (68 vs. CT avg 18).↑ 278% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.2 | 1.6 | This facility has 100% more deficiencies per inspection than a typical Connecticut nursing home (3.2 vs. CT avg 1.6).↑ 100% worse |
Inspections
| This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 21 | 13.0 | This facility has had 62% more total inspections than the Connecticut average (21 vs. CT avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↑ 62% more |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
8
↑ 5% · CT 7.6This facility: 8, 5% above the Connecticut average of 7.6 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
36
Rank #40 / 63Health citations — State benchmarked This nursing home is ranked 40th out of 63 nursing homes we track in Connecticut for health citations. Shows this facility's total health deficiency citations benchmarked to the Connecticut State average, with a ranking across all 63 CT facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 2% · CT 36.6This facility: 36, 2% below the Connecticut average of 36.6 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
4.5
Rank #34 / 63Citations per inspection — State benchmarked This nursing home is ranked 34th out of 63 nursing homes we track in Connecticut for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Connecticut mean across 63 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 11% · CT 5.04This facility: 4.5, 11% below the Connecticut average of 5.04 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
94% corrected
34 of 36 citations corrected · 2 still open
Critical
J–L
0
↓ 100% · CT 0.4This facility: 0, 100% below the Connecticut average of 0.4 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · CT 1This facility: 0, 100% below the Connecticut average of 1 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
32
↓ 2% · CT 32.7This facility: 32, 2% below the Connecticut average of 32.7 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
93% corrected · 2 open
No harm, more than minimal risk
Minor
A–C
4
↑ 60% · CT 2.5This facility: 4, 60% above the Connecticut average of 2.5 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
100% corrected
No harm, minimal riskLatest inspection: Jul 01, 2026 · 1 citation (Abuse/Neglect, moderate), not yet corrected
Most cited category: Quality of Life & Care, 9 of 36 citations · 9 categories in total
Citations history
Most recent first
Jul 01, 2026
1 citation
Abuse/Neglect moderate citation
Jun 01, 2026
1 citation
Care Planning moderate citation
Corrected
Corrected
Apr 11, 2025
11 citations
Environmental moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning minor citation
Corrected
Corrected
Care Planning moderate citation
Resident Rights minor citation
Corrected
Corrected
Resident Rights minor citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Dec 19, 2024
1 citation
Abuse/Neglect moderate citation
Corrected
Corrected
Nov 19, 2024
2 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Apr 03, 2024
2 citations
Quality of Care moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Jun 27, 2023
9 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Jun 24, 2021
9 citations
Infection Control minor citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Top deficiency categories
Share of 36 citations
Quality of Life & Care
9 deficiencies (25%)
Resident Rights
8 deficiencies (22%)
Resident Assessment & Care Planning
5 deficiencies (14%)
Abuse, Neglect & Exploitation
5 deficiencies (14%)
Pharmacy Services
3 deficiencies (8%)
Nutrition & Dietary
2 deficiencies (6%)
Environmental
2 deficiencies (6%)
Infection Control
1 deficiency (3%)
Nursing & Physician Services
1 deficiency (3%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
29 of 36 citations resulted from standard inspections; and 7 of 36 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
CT avg $42KConnecticut average: $41,646. Average among the 108 Connecticut facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
CT avg 1.61Connecticut average: 1.61. Average among the 108 Connecticut facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
CT avg 0.12Connecticut average: 0.12. Average among the 108 Connecticut facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Connecticut average.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
7.1
Score · lower is better
↓ 26% · CT 9.6This facility: 7.1, 26% below the CT average of 9.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
14.8
Score · lower is better
↓ 25% · CT 19.7This facility: 14.8, 25% below the CT average of 19.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 8 better, 2 worse, 1 near CT average
3 short-stay measures: 2 better, 1 near CT average
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
17.7%
↓ 1% · CT 18.0This facility: 17.7, 1% below the CT average of 18.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
17.7%
↓ 1% · CT 18.0This facility: 17.7, 1% below the CT average of 18.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
10.0%
↓ 39% · CT 16.4This facility: 10.0, 39% below the CT average of 16.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
10.0%
↓ 39% · CT 16.4This facility: 10.0, 39% below the CT average of 16.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
↓ 33% · CT 24.7This facility: 16.6, 33% below the CT average of 24.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.6%
↓ 33% · CT 24.7This facility: 16.6, 33% below the CT average of 24.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.2%
↓ 86% · CT 1.5This facility: 0.2, 86% below the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.2%
↓ 86% · CT 1.5This facility: 0.2, 86% below the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
↓ 22% · CT 3.5This facility: 2.7, 22% below the CT average of 3.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
↓ 22% · CT 3.5This facility: 2.7, 22% below the CT average of 3.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.3%
↓ 41% · CT 4.0This facility: 2.3, 41% below the CT average of 4.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.3%
↓ 41% · CT 4.0This facility: 2.3, 41% below the CT average of 4.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
2.8%
↓ 57% · CT 6.5This facility: 2.8, 57% below the CT average of 6.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
2.8%
↓ 57% · CT 6.5This facility: 2.8, 57% below the CT average of 6.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
36.8%
↑ 65% · CT 22.3This facility: 36.8, 65% above the CT average of 22.3 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
36.8%
↑ 65% · CT 22.3This facility: 36.8, 65% above the CT average of 22.3 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
19.1%
↑ 7% · CT 17.8This facility: 19.1, 7% above the CT average of 17.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
19.1%
↑ 7% · CT 17.8This facility: 19.1, 7% above the CT average of 17.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
↑ 10% · CT 88.6This facility: 97.5, 10% above the CT average of 88.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
↑ 10% · CT 88.6This facility: 97.5, 10% above the CT average of 88.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
↑ 6% · CT 93.5This facility: 99.3, 6% above the CT average of 93.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
↑ 6% · CT 93.5This facility: 99.3, 6% above the CT average of 93.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 3 measures
Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · CT 1.5This facility: 0.0, 100% below the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · CT 1.5This facility: 0.0, 100% below the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.2%
↑ 20% · CT 71.8This facility: 86.2, 20% above the CT average of 71.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.2%
↑ 20% · CT 71.8This facility: 86.2, 20% above the CT average of 71.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
68.5%
↓ 2% · CT 69.7This facility: 68.5, 2% below the CT average of 69.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
68.5%
↓ 2% · CT 69.7This facility: 68.5, 2% below the CT average of 69.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Parkville Care Center’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 59 Connecticut nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Breaking even on care
3.1% operating margin
+1.1 pts vs prior year
Positive margin in 3 of the last 8 reported years. Net income $0.6M after other income.
Does it invest in staff?
Spends less on payroll than most Connecticut homes
57.3% payroll share of revenue
CT average 66.2%Rank #34 / 59Payroll % of net patient revenue — State benchmarked This nursing home is ranked 34th out of 59 nursing homes we track in Connecticut for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.4M while revenue rose $1.2M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Connecticut homes.
Revenue & profit
Profitable on care
| Metric | FY 2024 | vs prior year | Trend 2015 → 2024Trend | CT median | Compared with CT homesRank in CT | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $17.1M | +$1.2M | Trend 20152024 | CT median $17.1M | Rank in CT Rank #30 / 59Net patient revenue — State benchmarked This nursing home is ranked 30th out of 59 nursing homes we track in Connecticut for net patient revenue. Shows this facility's net patient revenue compared to the Connecticut average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 50% of homes | Above CT median Higher net patient revenue than 50% of CT homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $16.6M | +$1.0M | Trend 20152024 | CT median — | Rank in CT Not ranked | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $0.5M | +$0.2M | Trend 20152024 | CT median — | Rank in CT Not ranked | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 3.1% | +1.1 pts | Trend 20152024 | CT median — | Rank in CT Not ranked | Thin margin A margin from 0% to 5% of revenue leaves little room for unexpected costs. |
| Other income Money not from resident care: investments, grants, services. | $0.1M | — | Trend — | CT median — | Rank in CT Not ranked | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $0.6M | +$0.1M | Trend — | CT median — | Rank in CT Not ranked | Profit The bottom line is above zero after other income. |
Staffing spend
Spends less of revenue on staff than most Connecticut homes
| Metric | FY 2024 | vs prior year | Trend 2015 → 2024Trend | CT median | Compared with CT homesRank in CT | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $9.8M | +$0.4M | Trend 20152024 | CT median $10.3M | Rank in CT Rank #33 / 59Payroll costs — State benchmarked This nursing home is ranked 33rd out of 59 nursing homes we track in Connecticut for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Connecticut average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 45% of homes | Below CT median Higher payroll than 45% of CT homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 57.3% | −1.8 pts | Trend 20152024 | CT median 59.3% | Rank in CT Rank #34 / 59Payroll % of net patient revenue — State benchmarked This nursing home is ranked 34th out of 59 nursing homes we track in Connecticut for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 43% of homes | 8.9 pts under CT average The CT average is 66.2% of revenue. Within 3 points of it reads as near the average. |
Charts, 2015–2024 2 charts · CT benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income No report
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Connecticut payroll average.
% of net patient revenue
Payroll share Operating margin CT payroll average No report
Year-by-year data, 2015–2024 every reported year · latest first, scroll sideways
| Metric | 2015 | 2016 | 2017 | 2018no report | 2019no report | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $13.1M | $13.5M | $11.9M | $12.1M | $12.4M | $13.8M | $15.9M | $17.1M | ||
| Operating expenses | $13.3M | $13.4M | $12.8M | $13.6M | $12.7M | $14.1M | $15.6M | $16.6M | ||
| Net patient income | −$0.2M | $0.1M | −$1.0M | −$1.5M | −$0.3M | −$0.3M | $0.3M | $0.5M | ||
| Operating margin | −1.7% | 1.0% | −8.0% | −12.3% | −2.4% | −2.0% | 2.0% | 3.1% | ||
| Net income | −$0.2M | $0.2M | −$0.9M | −$0.2M | $1.9M | −$0.1M | $0.5M | $0.6M | ||
| Payroll costs | $7.9M | $8.0M | $8.0M | $7.7M | $7.3M | $8.3M | $9.4M | $9.8M | ||
| Payroll share of revenue | 59.9% | 59.2% | 67.7% | 63.9% | 59.3% | 60.2% | 59.1% | 57.3% | ||
| Beds | 150 | 150 | 150 | 150 | 150 | 150 | 145 | 145 | ||
| Gross revenue | $19.7M | $19.7M | $17.4M | $12.6M | $12.7M | $14.2M | $16.2M | $17.4M | ||
| Salaries | $5.6M | $5.9M | $5.7M | $5.7M | $5.4M | $6.3M | $7.0M | $7.1M | ||
| Wage-related costs | $2.2M | $2.1M | $2.3M | $2.0M | $1.9M | $2.0M | $2.4M | $2.7M | ||
| Contract labor | $0.6M | $0.6M | $0.4M | $0.6M | $0.2M | $0.4M | $0.4M | $0.4M | ||
| Other operating costs | $5.5M | $5.4M | $4.8M | $5.9M | $5.3M | $5.8M | $6.2M | $6.8M | ||
| Net patient revenue per day | $258 | $265 | $256 | $280 | $295 | $310 | $320 | $339 | ||
| Cost per day | $262 | $262 | $277 | $315 | $302 | $316 | $313 | $329 | ||
| Average length of stay | 229.3 days | 162.6 days | 185.4 days | 183.9 days | 523.6 days | 478.6 days | 578.9 days | 398.2 days |
Showing 2024–2022 · scroll sideways for 7 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
137 admissions · FY2024
Residents admitted during the year.
Medicare
13 · 9%
Medicaid
74 · 54%
Private pay & other
50 · 36%
Resident snapshot
133 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
0 · 0%
Medicaid
131 · 98%
Private pay & other
2 · 2%
Leaving
127 discharges · FY2024
Residents discharged during the year.
Medicare
4 · 3%
Medicaid
72 · 57%
Private pay & other
51 · 40%
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Places of interest near Parkville Care Center
2.6 miles from city center
Estimated distance in miles from Hartford's city center to Parkville Care Center's address, calculated via Google Maps.
Calculate Travel Distance to Parkville Care Center
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Compare Nursing Homes around West Hartford
Info below is compiled from CMS reports & the CT Dept. of Public Health (DPH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Connecticut average is: 66.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Reservoir | NH | West Hartford | 75
Facility
75
CT AVG
128
Rank
#51 / 68 | C |
86.3%
Facility
86.3%
CT AVG
86.2%
Rank
#35 / 64 | 0% | 3.70
Facility
3.70
CT AVG
4.00
Rank
#27 / 63 | -40% | -7% | $24.5k
Facility
$24.5k
CT AVG
$41.4k
Rank
#51 / 64 | 70
Facility
70
CT AVG
36.6
Rank
#60 / 63 | 7.8
Facility
7.8
CT AVG
5.0
Rank
#59 / 63 | 1 | 65 | - |
14
Facility
14
CT AVG
38
Rank
#62 / 76 | Christal Altius | $11.5MFiscal year ending 12/2024
Facility
$11.5MFiscal year ending 12/2024
CT AVG
$19.8M
Rank
#46 / 59 | $1.9MFiscal year ending 12/2024
Facility
$1.9MFiscal year ending 12/2024
CT AVG
$11.1M
Rank
#58 / 59 | 16.5%Fiscal year ending 12/2024
Facility
16.5%Fiscal year ending 12/2024
CT AVG
66.2%
Rank
#55 / 59 | 075407 | ||||
| Parkville Care Center | NH MC RC SNF | Hartford (Parkville) | 145
Facility
145
CT AVG
128
Rank
#24 / 68 | D+ |
93.8%
Facility
93.8%
CT AVG
86.2%
Rank
#17 / 64 | +9% | 3.12
Facility
3.12
CT AVG
4.00
Rank
#48 / 63 | -44% | -22% | $0
Facility
$0
CT AVG
$41.4k
Rank
#1 / 64 | 36
Facility
36
CT AVG
36.6
Rank
#40 / 63 | 4.5
Facility
4.5
CT AVG
5.0
Rank
#34 / 63 | - | 136 | - |
90
Facility
90
CT AVG
38
Rank
#1 / 76 | Creative Investment LLC | $17.1MFiscal year ending 12/2024
Facility
$17.1MFiscal year ending 12/2024
CT AVG
$19.8M
Rank
#30 / 59 | $9.8MFiscal year ending 12/2024
Facility
$9.8MFiscal year ending 12/2024
CT AVG
$11.1M
Rank
#33 / 59 | 57.3%Fiscal year ending 12/2024
Facility
57.3%Fiscal year ending 12/2024
CT AVG
66.2%
Rank
#34 / 59 | 075250 | ||||
| Hughes Health and Rehabilitation | - | NH | West Hartford | 170
Facility
170
CT AVG
128
Rank
#14 / 68 | ? | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
68
Facility
68
CT AVG
38
Rank
#10 / 76 | $12.9M*Fiscal year ending 09/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $8.5M*Fiscal year ending 09/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 65.6%*Fiscal year ending 09/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 075082 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other CT nursing home we track that reports that metric, not just the 3 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Connecticut
Parkville Care Center is located in Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
Know before you visit
Frequently Asked Questions about Parkville Care Center
Quick answers from public records and the community's own listing.01 What neighborhood is Parkville Care Center in?
Parkville Care Center is in the Parkville neighborhood of Hartford.
02 What languages are spoken at Parkville Care Center?
The team at Parkville Care Center speaks Spanish.
03 Is Parkville Care Center in a walkable area?
Parkville Care Center has a walk score of 90. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
04 What is the license number of Parkville Care Center?
According to CT state health department records, Parkville Care Center's license number is 2451.
05 When does Parkville Care Center's license expire?
According to CT state health department records, Parkville Care Center's license expires on December 31, 2026.
06 What is the occupancy rate at Parkville Care Center?
Parkville Care Center's occupancy is 93.8%.
07 How long has Parkville Care Center been in business?
Parkville Care Center has been operating for approximately 7 years, based on available licensing and registration records.
Updated on
