Pasadena Highlands
Pasadena Highlands
Helping seniors successfully age in place, Pasadena Highlands is a remarkable senior living community in Pasadena, CA, offering a continuum of care, including independent living, assisted living, and memory care. The community offers the privacy and comfort of spacious studio, one, or two bedroom apartments set amidst the serenity of palm-lined residential streets near Pasadena’s popular spots for shopping, dining, and entertainment. Residents are free to enjoy their freedom and independence while having access to an array of supportive services should they need it, including assistance with daily living activities, medication monitoring, transferring, and incontinence care.
The community celebrates residents’ individuality and independence by providing a dynamic array of interesting activities, events, and programs. Residents never run out of interesting things to do with a plethora of convenient amenities within the community, such as a beauty shop, valley & mountain views, library, arts & crafts room, engaging activities schedule, and a theater. With housekeeping, scheduled transportation, and nutritionally balanced meals daily, residents enjoy a worry-free lifestyle with plenty of time for their enjoyment.
- 1575 E Washington Blvd lies in the historic area of Northeast Pasadena, a charming neighborhood home to more than 30 landmark districts within 23 square miles. It is conveniently close to popular spots like the Norton Simon Museum (1.5 miles away) and Old Town Pasadena (2 miles away), making it an ideal place for retirees seeking a retirement life brimming with cultural and leisurely experiences.
- Fun and engaging recreational opportunities never run out in the area with popular sites set within a 2-mile radius like the 1,500-foot Colorado Street Bridge and Colorado Boulevard which draws over 700,000 visitors yearly with its iconic Rose Parade, offering an ideal mix of history and vibrant community feel.
- From a settlement established in 1874, Pasadena transformed into a vibrant cultural center, featuring tight-knit communities like the charming Garfield Heights (0.5 miles away) home to more than 400 historic homes, making it an excellent place for retirees seeking the peace and quiet of suburban life while staying close to urban conveniences.
Inspection Report Summary for Pasadena Highlands
The California Department of Social Services investigated PASADENA HIGHLANDS, a 740‑type assisted‑living facility with 245 beds, on several occasions in 2021 and 2022. Two 2021 complaints were found to be substantiated. The first, received on 04/22/2021, alleged that residents were not receiving timely assistance because of staff shortages. An unannounced visit on 05/03/2021 confirmed that the assisted‑living floor, which normally had four to five caregivers, was operating with only one or two, causing residents to wait up to an hour for showering, dressing, or escorting to meals. The evaluator cited CCR 87411(a) and required a plan of correction by 05/17/2021. The second complaint, filed on 06/07/2021, concerned a resident’s elopement from the memory‑care unit due to inadequate supervision. The 06/09/2021 inspection revealed that a delayed‑egress exit door was not functioning correctly and that a resident with dementia had slipped out of the unit, was found 1½ miles away the same day, and was unharmed. Again, the evaluator cited CCR 87411(a) and required corrective action, including staff training and an updated care plan, by 06/11/2021.
In early 2022 the agency addressed additional allegations that staff were not following care plans, failing to assist with incontinence, and allowing rooms to become malodorous. The unannounced visits on 02/02/2022 and an earlier visit on 02/02/2022 (details truncated) found the complaints unfounded; no evidence of noncompliance was identified. These findings suggest that while staffing shortages and supervision lapses remained significant issues in 2021, routine operational practices such as care‑plan adherence and environmental hygiene did not trigger regulatory deficiencies at that time. The repeated focus on personnel requirements underscores the importance of maintaining sufficient, competent staffing and robust supervision protocols in community care settings.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Current Occupancy
Shows the current occupancy rate and estimated residents versus total licensed beds.
76.7% (188/245)
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
January 12, 2021
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
WELLQUEST 625 PASADENA LLC; WELLQUEST LIVING LLC
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County
The county where the facility is located.
LOS ANGELES
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License Details
License information registered with the Better Business Bureau.
- CDSS-California Dept of Social Services (#198603384)
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
24 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
4 inspections
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
5 visits
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Complaint Visits
Inspections triggered by official complaints filed with the state.
19 complaints
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Citations
Number of deficiencies or violations found during inspections.
11 citations
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A-
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Inspection Reports
View archived inspection reports for this facility.
View Inspection Reports
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 470 / 502 / 570 / 805 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: High-rise
Transportation Services
Fitness and Recreation
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Types of Care at Pasadena Highlands
Pasadena Highlands Home Overview
Floor Plans
Places of interest near Pasadena Highlands
2.9 miles from city center
1575 E Washington Blvd, Pasadena, CA 91104
Email:[email protected]
Phone:626-791-1981
Email:[email protected]
Phone:626-791-1981
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Comparison Chart
For seniors needing help with daily tasks but not full-time nursing.
For self-sufficient seniors seeking community and minimal assistance.
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
24/7 care needed
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
For seniors needing help with daily tasks but not full-time nursing.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
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