Peakview Assisted Living and Memory Care

Where do I start? Carpets filthy. Rooms not cleaned well. Trash not emptied regularly. Lack of communication. Staff members oftentimes did not know my loved one's needs. Meds not administered correctly—oftentimes missed. Ran out of prescription meds at times. They would "borrow" from another resident's supply at times. Sheets not changed for weeks—then only changed because we requested they be changed. Restorative care not offered. Weight checks didn't happen very often. Call lights not responded to in a timely manner—sometimes 1 to 1½ hours. No room checks to make sure resident is okay—sometimes going 8–10 hours during the night without anyone checking on the resident. Phones not answered. Resident goes without water at times. We reported time after time. Always had excuses as to why there was a problem.

DO NOT MOVE YOUR LOVED ONE HERE!My mom lived at Peakview for less than a year, and during that time we continually had issues with medication management (including forgotten medications and refills), oxygen monitoring (left with no oxygen for periods of time), meal delivery (including forgotten deliveries meaning mom didn’t eat) assistance with personal care and moving around the apartment. We were paying for care items that were not consistently provided, which caused unnecessary stress. Our concerns are either ignored, or treated as over-exaggeration. Management was terrible with communication and answering questions in a timely manner. We finally made the difficult decision to put our mom through a second move to a different assisted living facility, and the difference has been like night and day. We were drastically overcharged at Peakview for subpar service for our mom. Our mom is doing so much better after leaving Peakview. Please save yourself and your loved one from the nightmare that is Peakview and do not move them in here.What do you like most about living here? Answer: Nothing Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: N/a How was the units offered in this community? Answer: Ok Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Not very well and communication is bad when something does happen Are there any hidden fees or unexpected charges? Answer: Yes Would you recommend this community to others looking for senior living options? Answer: No Is there anything you wish you knew before moving in? Answer: This place is terrible!! Overcharging for care that is not provided.