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Phoenix Assisted Care, located in Cary, NC, is a senior living community offering assisted living, memory care, and independent living services and amenities. Their memory care program is specifically designed for caring for their residents living with Alzheimer’s and other forms of dementia. Designed to provide a home away from home, this senior living community offers medical support, from assistance with daily living activities, medication management and coordination with other healthcare providers as needed.
Additionally, residents are provided meals that are prepared to cater to their preferences and dietary needs. They also offer transportation services for outside appointments, as well as housekeeping and salon services.
The home is clean and well-maintained, with a modest aesthetic of a converted residential property.
Lower than the North Carolina average: 76.4%Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 127 | 46 | This facility has 176% more total deficiencies than a typical North Carolina assisted living residence (127 vs. NC avg 46).↑ 176% worse |
|
Deficiencies per year
Average deficiencies per year since 2015.
| 11.5 | 4.2 | This facility has 174% more deficiencies per year than a typical North Carolina assisted living residence (11.5 vs. NC avg 4.2).↑ 174% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3 | 2.2 | This facility has 36% more deficiencies per inspection than a typical North Carolina assisted living residence (3 vs. NC avg 2.2).↑ 36% worse |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 42 | 21 | This facility has 100% more total inspections than a typical North Carolina assisted living residence (42 vs. NC avg 21).↑ 100% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 36 | 19 | This facility has 89% more inspections with deficiencies than a typical North Carolina assisted living residence (36 vs. NC avg 19).↑ 89% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 86% | 90% | This facility has 4 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (86% vs. NC avg 90%).↓ 4% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 16, 2025, found deficiencies including a cockroach infestation in the Special Care Unit, medication administration errors, and failure to update a resident’s care plan timely. Earlier inspections showed a recurring pattern of pest infestations, medication management issues, inadequate personal care, and lack of qualified activity staff, along with a substantiated complaint of resident abuse and supervision failures. Complaint investigations included substantiated cases of abuse and elopement, and police involvement related to staff assault charges; enforcement actions such as fines or license suspensions were not listed in the available reports. The facility has consistently struggled with maintaining a clean and safe environment, especially regarding pest control and medication administration, with no clear improvement trend over time. Most complaints were substantiated, indicating ongoing challenges in resident care and safety.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
4.3 miles from city center
Estimated distance in miles from Cary's city center to Phoenix Assisted Care's address, calculated via Google Maps.
— 3.34 miles to nearest hospital (WakeMed Cary Hospital)
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Phoenix Assisted Care is located in Cary, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Phoenix Assisted Care |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cary (Parkway Retirement Center) | 120 | No | 24 | 52.5% | A+ | - | 68.75/200 | 42 | 85.7% | Private Rooms / Semi-Private Rooms |
| Heartfields at Cary |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Cary | 97 | No | 60 | 79.4% | - | 92.50/200 | 30 | 80% | Studio / 2 Bed | |
| Cary Family Care |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cary (Twin Lakes) | 3 | No | 28 | 100.0% | - | 100.00/200 | 10 | 70% | Private Rooms / Semi-Private Rooms |
Phoenix Assisted Care is in the Parkway Retirement Center neighborhood of Cary.
Phoenix Assisted Care has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to NC state health department records, Phoenix Assisted Care's license number is HAL-092-131.
Phoenix Assisted Care's occupancy is 53%.
Phoenix Assisted Care has 120 beds.
(919) 460-8644 will put you in contact with the team at Phoenix Assisted Care.
Phoenix Assisted Care is in Wake County.
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