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Phoenix Assisted Care
Memory Care & Assisted Living · Cary, NC
Staff and residents celebrating together in a festive room Two seniors posing happily in a common area Residents and staff near a festive Christmas tree

Phoenix Assisted Care

Memory Care & Assisted Living · Cary, NC
201 Westhigh St, Cary, NC 27513 View map Calculator: See prices in your area
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Overview of Phoenix Assisted Care

Phoenix Assisted Care, located in Cary, NC, is a senior living community offering assisted living, memory care, and independent living services and amenities. Their memory care program is specifically designed for caring for their residents living with Alzheimer’s and other forms of dementia. Designed to provide a home away from home, this senior living community offers medical support, from assistance with daily living activities, medication management and coordination with other healthcare providers as needed.

Additionally, residents are provided meals that are prepared to cater to their preferences and dietary needs. They also offer transportation services for outside appointments, as well as housekeeping and salon services.

Facility Direct Line (919) 460-8644
Facility Direct Line (919) 460-8644
Bed community size
120-bed community Rank #36 / 390Bed count — State benchmarkedThis home is ranked 36th out of 390 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 24 / 100 Rank #349 / 572Walk Score — State benchmarkedThis home is ranked 349th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
53%
Rank #206 / 271Occupancy rate — State benchmarkedThis home is ranked 206th out of 271 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 271. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
63 / 120
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountyWake
License NumberHAL-092-131

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactBrian O\'Hara, Administrator

Therapy & Rehabilitation

1 service
Rehabilitation Services

Amenities & Lifestyle

Library
Transportation
Wellness ProgramMental wellness program
Specific ProgramsAssistance with transfers, Activities of daily living assistance, Scheduled daily activities, Special dietary restrictions, Diabetes diet

Contact Phoenix Assisted Care

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 127 deficiencies 42 inspections 3 penalties $19.0K fined 36 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    3
    1
    ↑ 200% higher than NC avg
  • Total amount fined Total dollar amount of penalties issued.
    $19k
    $2k
    ↑ 850% higher than NC avg
Data reflects the most recent 11 years (since 2015).
  • 2023-09-11 $14,000 Settlement Agreement
  • 2025-02-13 $2,000 Settlement Agreement
  • 2025-02-13 $3,000 Settlement Agreement

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 5 Worse Metrics worse than North Carolina average:
• Total deficiencies (176% above)
• Deficiencies per year (174% above)
• Deficiencies per inspection (36% above)
• Total inspections (100% above)
• Inspections with deficiencies (89% above) 1 Better Metrics better than North Carolina average:
• Inspection deficiency rate (4% below)
Latest Inspection April 16, 2025 Follow Up

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 12746 This facility has 176% more total deficiencies than a typical North Carolina assisted living residence (127 vs. NC avg 46).↑ 176% worse
Deficiencies per year Info Average deficiencies per year since 2015. 11.54.2 This facility has 174% more deficiencies per year than a typical North Carolina assisted living residence (11.5 vs. NC avg 4.2).↑ 174% worse
Deficiencies per inspection Info Average deficiencies per inspection. 32.2 This facility has 36% more deficiencies per inspection than a typical North Carolina assisted living residence (3 vs. NC avg 2.2).↑ 36% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 4221 This facility has 100% more total inspections than a typical North Carolina assisted living residence (42 vs. NC avg 21).↑ 100% worse
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 3619 This facility has 89% more inspections with deficiencies than a typical North Carolina assisted living residence (36 vs. NC avg 19).↑ 89% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 86%90% This facility has 4 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (86% vs. NC avg 90%).↓ 4% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • April 16, 2025 inspection found 4 deficiencies including a significant cockroach infestation, missed insulin doses due to eMAR errors, unsecured medications, and failure to update a care plan after condition change.
  • February 11, 2025 survey cited 9 deficiencies including cockroach infestation, abuse by staff, inadequate personal care, lack of qualified activity director, and failure to follow physician orders.
  • November 19, 2024 inspection found 7 deficiencies including cockroach infestation, inadequate personal care, inaccurate medication records, and failure to follow infection control during medication administration.
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Scores

DHSR Score
0.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Places of interest near Phoenix Assisted Care

Address 3.3 miles from city center Info Estimated distance in miles from Cary's city center to Phoenix Assisted Care's address, calculated via Google Maps. — 3.34 miles to nearest hospital (WakeMed Cary Hospital)

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Address

Compare Memory Care around Cary

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Phoenix Assisted Care
MC
AL
Cary (Parkway Retirement Center)
120
Facility 120
NC AVG 72
Rank #36 / 390
No
24
Facility 24
NC AVG 33
Rank #349 / 572
52.5%
Facility 52.5%
NC AVG 69.9%
Rank #191 / 246
A+-
0.00/200
Facility 0.00/200
NC AVG 92.2
Rank #306 / 322
42
85.7%
Facility 85.7%
NC AVG 76.2%
Rank #257 / 335
Private Rooms / Semi-Private Rooms
Sunrise of Cary
MC
AL
HC
Cary (West Chatham Street)
85
Facility 85
NC AVG 72
Rank #135 / 390
Yes
34
Facility 34
NC AVG 33
Rank #271 / 572
40.0%
Facility 40.0%
NC AVG 69.9%
Rank #208 / 246
A-
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 322
18
66.7%
Facility 66.7%
NC AVG 76.2%
Rank #69 / 335
Studio / Suite / 1 Bed
The Arboretum at Woodland Terrace
MC
AL
IL
Cary (Woodland Terrace)
84
Facility 84
NC AVG 72
Rank #138 / 390
Yes
55
Facility 55
NC AVG 33
Rank #110 / 572
39.3%
Facility 39.3%
NC AVG 69.9%
Rank #211 / 246
-
95.75/200
Facility 95.75/200
NC AVG 92.2
Rank #210 / 322
19
84.2%
Facility 84.2%
NC AVG 76.2%
Rank #239 / 335
Studio / 1 Bed / 2 Bed
Woodland Terrace
MC
AL
IL
Cary (Woodland Terrace)
84
Facility 84
NC AVG 72
Rank #138 / 390
No
55
Facility 55
NC AVG 33
Rank #110 / 572
--
95.75/200
Facility 95.75/200
NC AVG 92.2
Rank #210 / 322
19
84.2%
Facility 84.2%
NC AVG 76.2%
Rank #239 / 335
-
Brookdale MacArthur Park
MC
AL
Cary (Carolina House Of Cary)
80
Facility 80
NC AVG 72
Rank #153 / 390
Yes
12
Facility 12
NC AVG 33
Rank #440 / 572
--
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 322
24
79.2%
Facility 79.2%
NC AVG 76.2%
Rank #161 / 335
Studio / Suite / 1 Bed
View all Nearby Homes

Financial Assistance for
Memory Care in North Carolina

Phoenix Assisted Care is located in Cary, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Phoenix Assisted Care

What neighborhood is Phoenix Assisted Care in?

Phoenix Assisted Care is in the Parkway Retirement Center neighborhood of Cary.

Is Phoenix Assisted Care in a walkable area?

Phoenix Assisted Care has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Phoenix Assisted Care?

According to NC state health department records, Phoenix Assisted Care's license number is HAL-092-131.

What is the occupancy rate at Phoenix Assisted Care?

Phoenix Assisted Care's occupancy is 53%.

How many beds does Phoenix Assisted Care have?

Phoenix Assisted Care has 120 beds.

Are there photos of Phoenix Assisted Care?

Yes — there are 3 photos of Phoenix Assisted Care in the photo gallery on this page.

What is the address of Phoenix Assisted Care?

Phoenix Assisted Care is located at 201 Westhigh St, Cary, NC 27513.

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