Pine Haven Home

Nursing Home, Hospice Care, Memory Care & Respite Care · Philmont, NY

CMS overall rating

Ny Route 217, Philmont, NY 12565 View map

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Pine Haven Home accepts Medicare, Medicaid, and private pay.

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Pine Haven Home accepts Medicare, Medicaid, and private pay.

Overview of Pine Haven Home

Pine Haven Home is a 120-bed skilled nursing and rehabilitation facility in Philmont, Columbia County, established in 1953 with for-profit corporation ownership. It provides short-term rehabilitation, long-term care, respite care, and specialized memory care for Alzheimer’s and dementia (40 specialized beds). Medicare and Medicaid certified with 89.96 percent occupancy averaging 105-115 residents, it emphasizes individualized recovery-focused care planning and direct hospital specialist access throughout Columbia County.

Pine Haven Home received a three-star overall CMS rating, matching state and national averages of 3.33 and 3.32 respectively. Health inspection rating is two stars; staffing ratings vary two-to-four stars across sources reflecting methodological variance. Quality measures rating is three stars. Recent inspection records documented 28 deficiencies, 46 complaints, and 28 total citations. The facility reported zero federal fines, zero substantiated complaints on record, and zero facility incidents; this represents an operational paradox suggesting effective remediation or complaint resolution protocols coexisting alongside documented deficiency counts. Assisted Living Magazine featured Pine Haven Home as a top skilled nursing facility in New York State.

Pine Haven Home offers physical therapy, occupational therapy, speech-language pathology, dental care, clinical laboratory, psychiatry, social work, physician oversight, and therapeutic activities. The 40-bed Alzheimer’s specialty unit provides specialized memory care programming. Partially sprinklered building infrastructure provides fire protection. The facility maintains 24-hour staffing with experienced nurses and therapists, emphasizing individualized care planning focused on personal recovery goals and functional restoration. The centralized Columbia County location enables expedited access to hospital specialists across virtually all medical disciplines and emergency care.

The three-star overall rating and zero-penalty record contrast with the 28 documented deficiencies, suggesting either effective administrative remediation or potential documentation-reporting disconnect. Staffing rating variance (two-to-four stars) requires clarification regarding resource allocation and nurse-to-resident ratios. The robust Alzheimer’s program (40 beds) and personalized recovery planning distinguish the facility within regional geriatric care options.

Pine Haven Home suits families prioritizing Alzheimer’s specialty care and personalized rehabilitation within a rural-accessible facility, pending verification of staffing adequacy given rating discrepancies, documentation of deficiency corrective actions, and clarification of whether zero-complaint record reflects genuine family satisfaction or limited complaint-reporting accessibility.

Facility Direct Line (518) 672-4021 info@pinehavencarecenter.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

3h 0m per day

This facility New York avg (3h 35m per day)

vs New York avg

-16%

6 of 6 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	39m per day	▼ 6% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	40m per day	▼ 14% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 17m per day	▼ 41% State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 9m per day	▼ 32% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 48% State avg: 7m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	27m per day	▼ 3% State avg: 28m per day · National avg: 28m per day

Capacity and availability

95 days

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 41 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

98%

Higher than the New York average: 88.3%

Occupied beds

118 / 120

Average occupied beds in New York homes 166 beds

Facility TypeNursing Home

StatusActive

CountyColumbia

License Number1021301N

Pine Haven Home is legally operated by Pine Haven Operating, LLC (For Profit).

Owner NamePine Haven Operating, LLC (For Profit)

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Since 2022 · 4 years of data 0 enforcement actions 11 citations 46 complaints 5 inspections 4 complaint investigations

Inspection Score

10 points above the New York State average for nursing homes (83/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. New York State state average

Overall vs. NY average

Latest Inspection April 1, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	11	13	This facility has 15% fewer total citations than a typical New York State nursing home (11 vs. NY avg 13).↓ 15% better
Health citations Citations related to resident care, clinical practices, and day-to-day operations.	7	20	This facility has 65% fewer health citations than a typical New York State nursing home (7 vs. NY avg 20).↓ 65% better
Life safety citations Citations related to building safety — fire prevention, emergency egress, and similar.	4	4	This facility has life safety citations in line with the New York State average (4 vs. NY avg 4).— At avg
Citations per year Average citations per year since 2022.	2.8	3.3	This facility has 15% fewer citations per year than a typical New York State nursing home (2.8 vs. NY avg 3.3).↓ 15% better
Citations per inspection Average citations per inspection.	2.2	1.4	This facility has 57% more citations per inspection than a typical New York State nursing home (2.2 vs. NY avg 1.4).↑ 57% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	5	9	This facility has 44% fewer total inspections than a typical New York State nursing home (5 vs. NY avg 9).↓ 44% better
Inspections with citations Inspections that resulted in at least one regulatory citation.	5	4	This facility has 25% more inspections with citations than a typical New York State nursing home (5 vs. NY avg 4).↑ 25% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	100%	44%	This facility has 56 percentage points higher inspection citation rate than a typical New York State nursing home (100% vs. NY avg 44%).↑ 56% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	46	79	This facility has 42% fewer total complaints than a typical New York State nursing home (46 vs. NY avg 79).↓ 42% better
Complaints per year Average complaints per year since 2022.	11.5	19.8	This facility has 42% fewer complaints per year than a typical New York State nursing home (11.5 vs. NY avg 19.8).↓ 42% better
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.39	0.50	This facility has 22% fewer complaints per bed than a typical New York State nursing home (0.39 vs. NY avg 0.5).↓ 22% better
Complaint investigations On-site investigations triggered by complaints filed with New York State regulators.	4	15	This facility has 73% fewer complaint investigations than a typical New York State nursing home (4 vs. NY avg 15).↓ 73% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

April 1, 2025 inspection found 18 deficiencies, mostly level 2 severity in infection control, staffing, food safety, and life safety, all corrected by June 2025.
The facility repeatedly failed to report to the national health safety network, with three separate level 2 citations from May 2022 to December 2023 left uncorrected.
Most deficiencies from March 30, 2022 complaint investigation, including accident hazards and drug labeling, were corrected by May 2022.

Show Inspection Reports

Employee Flu Vaccination Rate: 95%

Percentage of facility employees vaccinated against influenza.

Total Cases 4

Active Cases 0

Closed 4

Most Recent 2018

View full lawsuit report

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Long-stay resident measures

Significantly above average

Hospitalizations per 1,000 days 1.08

37% better than New York State average

New York State average: 1.71

ED visits per 1,000 days 0.62

54% better than New York State average

New York State average: 1.35

Short-stay resident measures

Significantly above average

Re-hospitalized after SNF stay 16.8%

18% better than New York State average

New York State average: 20.6%

Emergency department visits 4.5%

54% better than New York State average

New York State average: 9.7%

Falls with major injury 0.0%

100% better than New York State average

New York State average: 0.8%

Ability to care for self at discharge 40.0%

25% worse than New York State average

New York State average: 53.7%

Successful return to home or community 37.7%

25% worse than New York State average

New York State average: 50.6%

Breakdown by payment type

Medicare

19% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

41% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

41% of new residents, often for long-term daily care.

Typical stay 5 - 6 months

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$14.8M

Net patient income

-$182.9K

For-profit Corporation

Net patient revenue

$14.8M

Net patient income

-$182.9K

Other income

$315

Payroll costs

$7.5M 50.7% of net patient revenue

Other operating costs

$7.5M

Total costs

$15.0M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under private pay (41% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 19%

Private pay 41%

Medicaid 41%

Coverage residents most often leave under.

Medicare 18%

Private pay 41%

Medicaid 41%

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Compare Nursing Homes around New York State

The information below is reported by the New York State Department of Health.

4 facilities compared · CMS & NY Dept. of Health data


Edna Tina Wilson Living Center	NH HC MC	Rochester (Island Cottage Road)	120 Facility 120 NY AVG 160 Rank #412 / 748	98.3% Facility 98.3% NY AVG 88.3% Rank #17 / 436	+11%	4.83 Facility 4.83 NY AVG 3.58 Rank #21 / 407		-56%	+35%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	86 Facility 86 NY AVG 83 Rank #242 / 593	5 Facility 5 NY AVG 18.5 Rank #15 / 414	1.7 Facility 1.7 NY AVG 5.1 Rank #10 / 414	-	118	-	2 Facility 2 NY AVG 63 Rank #1144 / 1173	Sandra Loan	$12.9M Facility $12.9M NY AVG $32.0M Rank #312 / 403	$11.1M Facility $11.1M NY AVG $10.7M Rank #255 / 403	85.5% Facility 85.5% NY AVG 37% Rank #44 / 403	335769
Amsterdam Nursing Home	NH	New York City (Manhattan)	409 Facility 409 NY AVG 160 Rank #23 / 748	98.0% Facility 98.0% NY AVG 88.3% Rank #107 / 436	+11%	3.25 Facility 3.25 NY AVG 3.58 Rank #212 / 407		+5%	-9%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	78 Facility 78 NY AVG 83 Rank #382 / 593	14 Facility 14 NY AVG 18.5 Rank #153 / 414	7.0 Facility 7.0 NY AVG 5.1 Rank #339 / 414	-	402	A+	93 Facility 93 NY AVG 63 Rank #192 / 1173	Judith Fenster	$81.1M Facility $81.1M NY AVG $32.0M Rank #19 / 403	$30.1M Facility $30.1M NY AVG $10.7M Rank #25 / 403	37.1% Facility 37.1% NY AVG 37% Rank #245 / 403	335570
Massapequa Center Rehabilitation & Nursing	NH ADC PC	Amityville (Louden Avenue)	320 Facility 320 NY AVG 160 Rank #45 / 748	89.1% Facility 89.1% NY AVG 88.3% Rank #242 / 436	+1%	3.01 Facility 3.01 NY AVG 3.58 Rank #271 / 407		-14%	-16%	$0 Facility $0 NY AVG $67.6k Rank #1 / 415	75 Facility 75 NY AVG 83 Rank #436 / 593	11 Facility 11 NY AVG 18.5 Rank #94 / 414	5.5 Facility 5.5 NY AVG 5.1 Rank #266 / 414	-	290	-	62 Facility 62 NY AVG 63 Rank #680 / 1173	Aharon Bleier	$58.5M Facility $58.5M NY AVG $32.0M Rank #34 / 403	$28.0M Facility $28.0M NY AVG $10.7M Rank #42 / 403	47.8% Facility 47.8% NY AVG 37% Rank #248 / 403	335213
Van Duyn Center for Rehabilitation and Nursing	NH	Syracuse (West Seneca Turnpike)	513 Facility 513 NY AVG 160 Rank #12 / 748	69.8% Facility 69.8% NY AVG 88.3% Rank #390 / 436	-21%	4.77 Facility 4.77 NY AVG 3.58 Rank #21 / 407	-	-49%	+33%	$750.3k Facility $750.3k NY AVG $67.6k Rank #415 / 415	62 Facility 62 NY AVG 83 Rank #580 / 593	65 Facility 65 NY AVG 18.5 Rank #411 / 414	8.1 Facility 8.1 NY AVG 5.1 Rank #380 / 414	7	358	A+	8 Facility 8 NY AVG 63 Rank #1097 / 1173	Jack Augenstein	$40.8M Facility $40.8M NY AVG $32.0M Rank #36 / 403	$21.6M Facility $21.6M NY AVG $10.7M Rank #58 / 403	52.9% Facility 52.9% NY AVG 37% Rank #324 / 403	335184

Nursing Home Explorer

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

Who is the owner of Pine Haven Home?

Pine Haven Home is legally operated by Pine Haven Operating, LLC (For Profit).

Is Pine Haven Home in a walkable area?

Pine Haven Home has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Pine Haven Home?

According to NY state health department records, Pine Haven Home's license number is 1021301N.

What is the occupancy rate at Pine Haven Home?

Pine Haven Home's occupancy is 98%.

Does Pine Haven Home operate as a for-profit or non-profit?

Pine Haven Home is registered as a for-profit in NY.

How many beds does Pine Haven Home have?

Pine Haven Home has 120 beds.

Has Pine Haven Home had any recent citations?

Pine Haven Home has had 11 recently reported citations.

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Pine Haven Home

Overview of Pine Haven Home

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Contact Pine Haven Home

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Infection Prevention & Vaccination

Lawsuit overview for Pine Haven Home

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near Pine Haven Home

Calculate Travel Distance to Pine Haven Home

Compare Nursing Homes around New York State

Financial Assistance for Nursing Home in New York

Community First Choice Option

Expanded In-Home Services for the Elderly Program (EISEP)

Senior Citizen Rent Increase Exemption (SCRIE)

Senior Citizen Homeowners’ Exemption (SCHE)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

Guides for Better Senior Living

Financial Assistance for
Nursing Home in New York